I’ve purchased a headband with Bluetooth to listen to music while sleeping. The product was the poorest quality I’ve ever seen. No instructions, no charging cable. You cannot remove the electronics to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Would give it zero if I could. Bought 2 of the kids tablets. They have no access to play store or any safety settings but just come with a few 1990s esque pre loaded games. Complete false advertising.... Toon meer
Bedrijf heeft geantwoord
Bought two pair of sandals which took weeks to arrive the quality was PURE RUBBISH. I tried continuously to get an address to return them but no luck ! They did offer me either a 30% discount if i... Toon meer
Bedrijf heeft geantwoord
Still waiting on a refund after spending 8e to return their faulty item to their supplier which is in uk. Yet they are called Irish Supply. Since 27th January ive had zero response. This compan... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Irish Supply
Geschreven door het bedrijf
Welcome to Irish Supply, where quality and authenticity meet. Rooted in Ireland's rich history, we bring you a carefully selected range of products from around the world, all delivered with a touch of Irish tradition. Each product combines global innovation with local charm, offering a shopping experience that's truly unique.
At Irish Supply, excellence is at the heart of everything we do. We carefully check each product to make sure only the best items reach you. We work directly with our suppliers, cutting out the middlemen to not only save you money but also to share the true story behind each product.
Your satisfaction is our top priority. We listen to your feedback and constantly improve, making sure your opinions shape our future. We stand by our commitment to quality with a solid 14-day money-back guarantee.
If you encounter any issues, don't hesitate to reach out to our live chat available Monday to Friday from 9am to 5pm. Just click on the chat icon at the corner of our website, and we'll do our best to resolve any concerns before you consider leaving a review.
Curious about what our customers think? Check out the reviews from others who have shopped with us and see how we strive to exceed expectations every day. Join us at Irish Supply for a shopping experience that blends tradition with innovation.
Contactgegevens
Ierland
- irish-supply.com
1,4
Zeer slecht
796 reviews
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I would give Irish supply a minus…
I would give Irish supply a minus rating if possible ,after waiting 6 months and many e mails and messages later my smart watch arrived today . I specifically ordered a Voch 2 watch, because I had one before that I liked, but received an unbranded watch that I am not happy with at all . I will NOT be using this company again and would strongly advise others to order elsewhere if possible.
Patricia Woods , Co.Westmeath
9 februari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi there,
We’re truly sorry for the frustration and disappointment this situation has caused. This isn’t the experience we want for any of our customers, and we regret that it fell short of your expectations. While delays can sometimes happen, we sincerely apologize for the extended wait.
We understand that you specifically ordered the Voch 2 watch because you enjoyed it previously, and we’re genuinely sorry that this one didn’t meet the same standard. Please know that your experience matters to us, and we’d like the chance to make it right.
If you give us another opportunity in the future, we would be very grateful to assist you personally and provide the service you truly deserve.
Your patience and understanding mean a great deal to our team.
Kind regards,
Siobhan
If I could give a zero I would
If I could give a zero I would, giving this company a single star pains me. Customer service is absolutely shocking, three emails and no reply. I was told by what I suspect is a bot that my order having been in order processing for a week, was lost in transit and out of stock so a refund was offered. I accepted it and ordered an equivalent item from Amazon which arrived in 2 days. No sign of the refund 10 days later so emailed this joke of a company and told my order would be delivered in a couple of days. I replied to the mail explaining that I had purchased an alternative after being told it had been lost and no longer needed it and asked for a return label-zero response. I now have the item and want to return it but no reply to my request for instructions to do same. Avoid these scammers at all cost!
19 januari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Jim,
We completely understand how frustrating it can feel when you believe your concerns aren’t being heard, and we’re truly sorry this was your experience.
We’d like to reassure you that all of our responses are handled by real people on our small Irish-based team, not automated bots, and our intention is always to help as clearly and promptly as possible.
It’s genuinely disappointing for us to hear this feedback, as our customer support team typically resolves over 150 cases each day with a high level of customer satisfaction. That’s why we would really appreciate the opportunity to review your case personally, understand what went wrong, and make things right for you.
Please rest assured that we will prioritize your case and ensure it is handled with care and urgency. We are committed to reviewing all details thoroughly and working closely with you until the matter is fully resolved to your satisfaction.
Thank you for taking the time to share your experience, we hope you’ll allow us the chance to restore your confidence in our service.
Kind regards,
Siobhan
I was kept updated as to when my order…
I was kept updated as to when my order would be dispatched and delivered and informed of any delays of which, as it turned out, there weren’t any. A very reliable company to order from and emails are always acknowledged and replied to. Very satisfied with my purchase.
29 januari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Mary,
Thank you very much for sharing your experience, we really appreciate it.
We’re delighted to hear that the updates, delivery, and communication met your expectations, and that everything arrived smoothly. It’s great to know you felt well informed throughout and that our team was able to respond promptly.
Thanks again for your kind words and support, it truly means a lot to us, and we’re so glad you’re happy with your purchase.
Kind regards,
Siobhan
Absolutely furious
Absolutely furious, product very poor quality promise 14 day money back guarantee, would not reply to my email & when they did will only refund half of cost of product and have to pay to return product. Do not buy from this website it’s a scam😡😡😡😡😡
29 januari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Teresa,
We’re truly sorry to hear this, it’s not the experience we want any of our customers to have.
Sometimes messages can be overlooked or filtered into spam, and we understand how upsetting this must be, particularly if you’ve been waiting for a response. We usually handle more than 150 cases a day with positive feedback, so we’d like to personally review your experience and put things right.
We want to help make this right. Please either:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
Your case will be our top priority, and we’ll make sure you’re properly looked after.
Being a small Irish team, we really value your patience and are focused on putting things right.
Kind regards,
Siobhan
Do not buy from this company
Do not buy from this company! Cheap and faulty products! Customer service is shocking
14 day money back is not true being trying to get a refund since the 29th of December
Cheap products ! False advertisements! No customer service !
29 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Dean,
We’re very sorry to hear about your experience and completely understand how frustrating this must be. This is certainly not the experience we want for our customers, and we apologize for any inconvenience caused.
We work with international suppliers to offer a wide range of products that Irish customers enjoy. While some items may also appear on global marketplaces, we take extra care with quality checks, customer support, and our satisfaction guarantee, support you won’t always get elsewhere.
Our customer support team handles many cases every day with high satisfaction, and we genuinely want to look into your situation personally to make it right.
We’ll prioritize your case and make sure you receive the care and attention you deserve.
Kind regards,
Siobhan
Avoid item never arrived
Avoid item never arrived.
Would not refund.
My friend also ordered, all cheap items that temu and shein make.
AVOID. BIG RIP OFF
28 januari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Caroline,
We’re really sorry for the inconvenience this has caused and for the frustration you’ve experienced.
We work with both Irish and international suppliers so we can offer a wide range of products that many Irish customers enjoy. While some items may also be found on global marketplaces, we take pride in the extra care we provide through customer support, quality checks, and our satisfaction guarantee, so customers have help and reassurance if something doesn’t go as expected.
Thank you for sharing your feedback with us. We truly value it, as it helps us improve and do better for our customers going forward.
Kind regards,
Siobhan
Returns policy
Trying since the end of December to return an item I purchased which was originally intended for a Christmas gift but did not arrive until end of December so i decided to keep for myself but it turns out i am allergic to the product Numerous e/mails and all i keep getting back is an automated message we will get back to you within 48 hours and thats as far as it goes. No information on website. DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY .
27 januari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Maura,
We’re really sorry for the frustration this situation has caused and for the delay you experienced. We know how disappointing it is when an order doesn’t arrive when expected, especially if it was intended for a gift or something time-sensitive.
Our customer care team supports a high volume of customers every day and consistently resolves enquiries with strong satisfaction, so when we miss the mark, we want to understand why. Your experience matters to us, and we don’t want it to feel overlooked.
We’re currently reviewing this internally and would like the chance to look into your case properly and make things right for you.
Kind regards,
Siobhan
Cheap over priced plastic crap....took…
Cheap over priced plastic crap....took weeks to arrive from China....not Irish company... do not buy from this fraud company who try to give impression they are Irish
17 januari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Michael,
We’re genuinely sorry to hear about your experience and that the product didn’t meet your expectations.
We understand how frustrating long delivery times can be, especially when they’re unexpected. While we are an Irish-run business, we do work with international suppliers to offer a wider range of products, and we appreciate that this could have been clearer at checkout.
We truly want to make things right for you. Please either:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’ll treat your case as a priority and ensure you receive the care and support you deserve.
As a small Irish team, we truly appreciate your patience and are committed to making this right for you.
Kind regards,
Siobhan
Order no 224560
Order no : 224560
This company should not be allowed to trade!!
They’re aren’t Irish, product came from China ( collagen stick is what I had originally ordered) but came as something else, NOT collagen.
Various emails sent, still waiting for a reply.
The company name is misleading and product is awful, false advertising as the stick that arrived is not was advertised!!
Avoid at all costs!!!
All these negative reviews prove a point
DO NOT BUY FROM THEM
13 januari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Leigh,
We’re really sorry to hear about your experience, this isn’t the kind of service we want anyone to have. We understand how frustrating it is to receive something different from what was expected, and we apologize for the disappointment this has caused.
We work with international suppliers to offer a wide range of products that Irish customers enjoy. While some items may also appear on global marketplaces, we stand behind the extra care we take with customer support, quality checks, and our satisfaction guarantee, ensuring a level of service you won’t receive elsewhere.
We’re genuinely sorry for the delay in responding. Our team normally resolves a high volume of cases with strong satisfaction, so we want to personally review your experience and make it right.
We hope to have the opportunity to serve you again in the future at the high standard you deserve. We greatly appreciate your feedback and will use it to improve our service.
Kind regards,
Siobhan
Order No.#222213
Order No.#222213
A drainguard advertised to fit all Irish sinks, does not and it is of very poor quality. Requested refund, eventually given return address in Worchester UK. Claim to be Irish Co.based in Cork, but are under American Company Soar. Most items come from China. Avoid at all cost.
16 januari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Noeleen,
We’re genuinely sorry to hear about your experience and fully understand how disappointing this must have been. This is not the outcome we want for any customer, especially when a product doesn’t meet expectations
We work with international suppliers to bring Irish customers a wide range of products they love. While some items may also appear on global marketplaces, we stand by the extra care we take with quality checks, customer support, and our satisfaction guarantee, support you won’t receive elsewhere.
We appreciate you taking the time to share this feedback, it helps us improve our product listings, quality checks, and return process moving forward.
Kind regards,
Siobhan
Poor experience
I purchased 3 Heatpod wall mounted heaters as Christmas presents on November 29. On December 11 I received a message to say that there was quality issues with the batch and my delivery would be delayed until Dec 14. Option to change colour and receive earlier delivery was provided, however I chose to wait until Dec 14. The product was not delivered until the second week in January. It was also completely ineffective. Unless you are less than one foot from the Heatpod, you feel absolutely no heat. It does not convect any heat, even in a tiny area. I immediately requested a refund and offered to send products back, at my own cost, however this company is refusing to provide a return address. I have sent multiple emails and am now being ignored. They are actively preventing me returning the products.
Update: I have since been provided with a return address in the UK. I had to return by tracked post at my own cost of €20.
Not a good experience, won't be using again.
16 januari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Lorraine,
We’re very sorry for the frustration and disappointment this has caused, especially after the delays and the product not meeting expectations. This is not the experience we want for our customers, and we apologize that arranging a return has been so difficult.
We’re truly sorry for the stress this situation has caused and really appreciate you taking the time to tell us about your experience, even though it was disappointing.
While we work with international suppliers, responsibility for communication and resolutions sits with us, and we’re sorry that you felt ignored. We resolve over 150 cases daily with high satisfaction, so we want to personally review your experience and make it right.
We sincerely hope you’ll give us another opportunity in the future to provide the service you deserve. Your feedback is invaluable, and we’ll use it to make improvements moving forward.
Kind regards,
Siobhan
Extremely slow delivery
Placed an order 4/12, received 23/12. Contacted the company several times about the delivery. They said they used Fastway, Fastway were no longer operating which was the first worrying response from them which was a clear sign they aren’t an Irish company. Order came packaged as if it came from shein/temu. Extremely disappointed and have expressed this by email/chat bot.
Every response from this company is a chat gbt response also!
4 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Aoife,
We’re sorry to hear about your experience and understand why this was disappointing, especially given the delivery timing and mixed messages. This isn’t the service we aim to provide.
To clarify, we’re a fully Irish-owned company with a customer care team based in Ireland. We do work with both Irish and international suppliers, which means some orders are shipped from overseas and can take longer than expected.
We understand the frustration caused by delivery delays, especially for time-sensitive orders. We’re reviewing this internally.
Our customer service replies are handled by real people on our team, not bots, and we genuinely want to help. We review every case carefully and take feedback like yours seriously so we can improve how we communicate and support our customers going forward.
Thank you for sharing your experience, we appreciate you taking the time to let us know where we need to do better.
Kind regards,
Siobhan
Order didn't arrive
Please don't buy from this company.
I ordered a microscope on Dec 15th. I am still waiting. It was a Christmas gift for me nephew.
Not a reliable company to deal with.
15 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Anne,
We’re really sorry to hear about the delay, that’s certainly not the experience we want for our customers. We completely understand how disappointing long delivery times can be, especially when the item was meant as a gift.
We really want to set things right. Please either:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’ll put your case first and make sure you’re properly looked after.
Being a small Irish team, we genuinely appreciate your patience and are dedicated to turning this around for you.
Kind regards,
Siobhan
Made an order taught it was coming from cork !!!!
Made an order taught it was coming from Co Cork ITS NOT ITS COMING FROM CHINA ….. not info u are given when you order it came too late so you had to pay postageMYSLEF back to the uk !!!!!NOT CO CORK BUT THEY ARE IRISH………made order 9/12/25 and still waiting for refund ….Dont waste ur time order directly from Shien
9 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Lisa,
We’re really sorry for the frustration this has caused, this isn’t the experience we want for any of our customers. We completely understand how disappointing longer delivery times can be, especially when an item is needed.
We work with international suppliers to offer a wide range of products that Irish customers enjoy. While some items may also be available on global marketplaces, we take extra care with customer support, quality checks, and our satisfaction guarantee, support you won’t always get elsewhere. We’re reviewing these cases internally and want to make sure you’re properly looked after.
We really want to set things right. Please either:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
Your case is a priority, and we’ll take care to handle it properly.
As a small Irish team, we sincerely value your patience and are focused on resolving this matter to your satisfaction.
Kind regards,
Siobhan
I recently placed an order (no:225235)…
I recently placed an order (no:225235) thought their site looked professional. Started getting really amateurish emails about offers and alarm bells started ringing. I googled them and found all their reviews and everything that the negative reviews say is fact. Their chat "customer service" is just A.I. I've sent multiple emails to their support email address with no reply. The tracking info on my order has not been updated in 6 days. Resigned to the fact these scammers have caught me. AVOID FFS.
8 januari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Shane,
We’re very sorry for the frustration and concern this situation has caused. We fully understand how upsetting it can be to feel unheard, particularly when you’re waiting for updates on an order.
We’d like to clarify that our responses come from real members of our small Irish-based team, not bots and our intention is always to help as clearly and promptly as possible. When communication falls short, we recognize how disappointing that can be, and we take that seriously.
We are a fully Irish-owned company, with customer support handled here in Ireland. While we work with both local and international suppliers, our focus remains on supporting Irish customers and resolving issues properly.
We genuinely appreciate this feedback and would welcome the opportunity to review your order personally and provide a proper update or resolution. Thank you for raising your concerns, it helps us improve and deliver a better experience moving forward.
Kind regards,
Siobhan
Stay away from this company …
Selling products they dont have in stock . They dont have a warehouse or a store . They simply take your order then source the product usually from China and place the order which then takes forever to arrive if at all ??? They give misleading information regarding any products they are selling and also they use paid for reviews. Just look at the actual real reviews and you should run a mile . The likes of this company ( if you could call it a company) need to be exposed for what they are and that is a very bad experience. Returns are non existence as contact is non existence. They simply wear you out until you go away .
Stay away from this company
6 januari 2026
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Michael,
We’re really sorry to hear how disappointing your experience was, this clearly isn’t the kind of outcome we want for anyone who shops with us. We understand how frustrating delays, unclear information, or difficulty getting in touch can be, and we acknowledge that this left you feeling let down.
To clarify, we’re a fully Irish-owned company with a customer care team based in Ireland. While we work with both Irish and international suppliers to offer variety and value, our priority is always looking after Irish customers first. We genuinely want to help make this right for you. Please either:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’ll make your case a priority and ensure you’re properly looked after.
As a small Irish team, your patience truly means a lot to us, and we hope to turn this around for you.
Kind regards,
Siobhan
Should have known better but purchased…
Should have known better but purchased dashcam which turned out to be absolute rubbish when it arrived. WONT BE CAUGHT AGAIN
25 september 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Vincent,
We’re really sorry to hear that the dashcam didn’t meet your expectations, we know how frustrating it is to buy something and have it turn out to be a disappointment.
Please be assured that we will take all necessary steps to resolve this and make it right. We really want to set things right. You can either:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’ll make your case a priority and take every step to make sure you’re properly looked after, keeping you informed while we work to resolve the issue as smoothly as possible.
As a small Irish team, we truly appreciate your patience, and we’re committed to resolving this and making things right for you.
Kind regards,
Siobhan
Be prepared to wait for delivery …
Be prepared to wait for delivery don't panic it's on its way but worth the wait , everything i purchased came wrapped so safely & care was taken to prevent damage , every item was as described & working perfectly, thank you so much , well done to all concerned 😟
4 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Mary,
Thank you so much for such a wonderful review, this truly made our day!
We’re delighted to hear that everything arrived safely, was carefully packaged, and worked perfectly for you.
We also really appreciate your patience with the delivery time, and we’re glad it was worth the wait in the end. Feedback like yours means a lot to our team and keeps us motivated to continue improving.
Thanks again for your trust and support, we’re so happy you had a great experience!
Kind regards,
Siobhan
Ordered " drain guard anti clog drain…
Ordered " drain guard anti clog drain stopper" 3 for price of 2 deal. Apparently I missed some button in the order process and lo and behold I was not getting the third "free" stopper. Order took almost a month to arrive, so looks like "Irish supply (complete with tricolor)" is really China supply. The long awaited drain solution unfortunately did not fit my Irish drain and during gentle persuasion decided to fall apart. Made out of flimsy plastic and wire mesh these items are way overpriced and not fit for purpose. A complete waste of time and money. I sent my comments to the company but am not holding my breath😏
Thanks for your caring and thoughtful reply, it might be worth stating that all the details you look for are contained in the email I previously sent to you which you somehow overlooked responding to. Maybe it makes a difference when it's public🤔
24 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Mick,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been. It’s certainly not the kind of experience we want for any of our customers.
While we work with international suppliers to offer a wide range of products that Irish customers love, we take feedback like yours seriously and are reviewing this case internally to help improve our listings, product quality, and ordering process moving forward. We’re committed to making this right. You can choose to:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’ll give your case top priority and ensure it’s handled with care and urgency, making certain you’re fully supported and properly looked after throughout the entire process.
We're a small Irish team and genuinely appreciate your patience. We hope to turn this around for you.
Kind regards,
Siobhan
Did not receive my order made 1st week…
Did not receive my order made 1st week December. Two gifts for my Son and my Husband. I have sent many many emails but I still have not received my order. Extremely upset.
7 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi there,
We’re truly sorry that your order hasn’t arrived, we completely understand how disappointing this must be, especially when the items were meant as gifts for your loved ones.
There are times when emails don’t make it through or end up in spam, and we know how frustrating that can feel, especially if you’ve already been trying to reach us. We really want to help resolve this. Please feel free to:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We'll prioritise your case and make sure you're properly looked after.
We’re a small Irish team, so your patience truly means a lot to us. We hope to make things right and turn this experience around for you.
Kind regards,
Siobhan
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