Iron Mountain Reviews 147

I just moved my company’s equipment out of Iron Mountain (AZ) to another CoLo. I initially started with I/O Data Centers back in 2007. They were purchased by Iron Mountain a few years ago. I wish I could say that was a good thing, but it was not. The final straw was Iron Mountain started performing various tests during standard business hours. The reason we were told was because they did not want to pay people extra to test at night or over the weekend. Lastly, If you are considering using Iron Mountain, as your CoLo, I would recommend that you look at other options. However, if you do decide to move forward with them, you will want to go over your all your MSA/SOW/SLA in great detail. IM will use their agreements to their benefit. They are inflexible and you are just a number to them.

The worst customer service I have experienced in a very long time! Despite receiving written confirmation to decrease our collection frequency, Iron Mountain continued to collect as regularly as before. Collections are at random times and unannounced, with the collections team asking any available member of the team to sign the collection form (no matter how junior). After months of appealing the additional collections / invoices and receiving little to know response, we were told that although their account manager was at fault in not updating the internal system, it is our responsibility to monitor their team's collection frequency and turn the Iron Mountain team away. We will never again engage with their services.

I read a lot of negative reviews here, but I have the opposite experience. We needed to get the file RUSH from our storage and we got it on the time that we asked. Thanks to all the team, it was important as our boss needed to get it before the Christmas Holidays.
Special THANKS to Tim Bechtold, Transportation Supervisor in Calgary, Alberta, Canada for the attention and great customer service, and Paolo Angelo B., customer service representative who I chatted with.
We have been working with Iron Mountain since 2015, there were some difficulties, but all problems were resolved in a timely manner and we were happy with it. To some customers who couldn't reach the right person I'd advise to use CHAT, and now it's easy to reach the representative and during 24-48 hours you'll get the email from Customer Service. A few years ago it was not easy and sometimes I was 26th in the queue, but now they probably hired a lot of representatives and when I use chat I wait no more than 5 minutes! Its very simple! All representatives are very friendly and helpful.
We were only upset with the increasing rates, but we never get a few increases during the year like some companies got.
I wish Iron Mountain prosperity and happy clients in a new years.

We've been a customer of IM for 10 years. We signed a 1 yr contract on 6/1/23 for shredding service. They informed me today they will no longer honor the contract, after 6 months. The service charge increased 30%. We have cancelled this service immediately. A business that doesn't honor their contracts shouldn't get your business.

Instructions were given and acknowledged for the location of our bin delivery. Driver went to the wrong entrance in our absence, and took the bin away again. Iron Mountain would only deliver by courier if WE paid the fees. Next delivery date available means that due to their strict 4 week turnaround, we will loose 2 weeks due to our Christmas shutdown. Extremely unreliable, and unprofessional. They could have paid for the delivery fee to make up for their error but it looks like this was a narrow escape if this is how they treat new customers.

November 15, 2023, 5:18 PM EST
Iron Mountain has proven itself to be an unreliable, rip-off company. I recommend that NO ONE contract with them for services. We had paid for storage of files for over 30 years (with the predecessor company and then with Iron Mountain when they acquired the business about 15 years ago). More recently, we had to terminate our contract, because they continued to raise their fees – higher than the rate of inflation. As a small business, we could no longer afford it. When we asked to discontinue the service, they charged us exorbitant fees to terminate our contract and deliver the remaining files to us. They would not allow us to pick up the files ourselves unless we paid a fee higher than their delivery fee. We seemed to have no alternative, so we paid the excessive fee and scheduled a day on which that said they would deliver the files to us. However, they refused to give us a time estimate other than 8AM to 5PM. They told us to call on the morning of the delivery day to get a better estimate. On that day, we called multiple times, and the time estimate remained the same: 8-5. THEN, after we waited the entire day, they failed to come at all! We had cleared our schedules and workloads for the day, and THEY NEVER ARRIVED! The combination of incompetence and overpricing makes them, in my mind, a company to avoid at all costs.

Iron Mountain has terrible customer service. We have contracted with IM to come onsite to shred documents. They have given us three different appointments and no one has shown up for any of them. When I call IM to tell them no one has shown up they say they will look into it and call me back. No one ever calls me back. I have left voicemails, emails and a message on their website - without response.

This company is a ripoff!!! We are trying to retrieve our records to close out our account. I have asked if we can come and pick them up and the answer is no but they want to charge us over $10,000 to retrieve, it's ridiculous. We are paying $750 a month for something we no longer utilize and the prices keep increasing!

Looks like I had a luck escape here. I must read reviews more often. Don't bother with this company as they are impossible to do business with. I have been trying to order items for over 2 months now without success so have finally given up. How they have any customers I will never know and given the reviews below the ones they do have seem to want to leave.

Iron Mountain is absolutely the worst company. Once they have your records they make it as difficult as possible to get them back and get out of their contract. So if you sign up be prepared to pay for a very long time.

DO NOT USE THIS COMPANY FOR ANYTHING!!!
Iron Mountain is the worst company I have ever dealt with. Their customer service and on-site service is not existent. They will adjust your rates 20-50% every chance they get and if you do sign a multiyear contract with caps they will just make up more fees to add to your bill like; Metro zone service fee, fuel surcharge, paper recycling fee, etc

Three months ago I had them pick up two of our three bins. 3-2=1. Got billed for the extra pickup for those bins. Next month, I get a bill for three containers. Called and explained problem. They sent over new bill for one container. Then they billed my credit card for both invoices!! Still waiting for credit back. Next month I get bill for three containers. Call and explain problem and how not to fix like last time. Get new bill for one container. Credit billed for both invoices. Still waiting for credit. Just repeated same cycle for the THIRD time. Overseas operators do not understand problem or how to fix it. No one seems to care. Can't wait to cancel service completely in a few months. DO NOT USE THEM!

cette compagnie est tout à fait malhonnête avec les clients. Irrespectueuse. Nous sommes en négociation avec le département de facturation pour des frais exorbitants et un mauvais calcul de nos boîtes en entrepôt (ils chargent plus de boîtes que ce que nous avons entreposées), malgré le fait que nous sommes en négociation ils ont pris le montant sur notre carte visa sans notre approbation.
je ne recommande absolument pas cette compagnie vous devriez éviter leurs services

Day 18 still have not received my pay cheque. You will also fall while under a time constraint due to the amount of papers that are on the floor everywhere, and the supervisor will belittle you and others. You can call and email all contacts with no resolve. If you dont believe my testimony apply today.

First of all, they shouldn't get even 1 star ! I would say that Iron Mountain customer care is horrible, but non-existent is more like it. They have been totally non responsive. I have tried repeatedly to have a shredding bin switched out. I am hiring another company to do our shredding. The other company returned my call within the hour and will bring a bin within 2 days.

Never, ever call the 800 customer service number . . unless you have a bottle of Advil handy. The folks at customer service aren’t there to help you, they’re there to give you the most aggravating experience you will ever have. They take forever to answer the phone, they have very poor command of the English language. They transfer you from department to department. They ask you questions only they have the answers to but are too stupid to even understand that. Stay away from Iron Mountain! They are brain dead, managed by brain dead and almost certainly owned by thieves. I‘m sure they’re aware of all of this poor service but could care less . . they just want to keep stealing your money. The only thing they’re great at is putting you on eternal hold.

On notifying Iron Mountain of the possibility that we wished to terminate our contract with them due it is a nightmare trying to contact them to progress the termination. They have failed to respond to emails repeatedly and not sent emails/documents when they have stated they would, probably to rack up more charges! The service has been absolutely appalling AVOID AT ALL COSTS.

On giving notification to terminate due to their excessive costs it is a nightmare trying to contact them to progress the termination. They avoid you at all costs just to charge you additional months of storage. In comparison to other companies their rates are triple and their service is appalling. Avoid this company.

scammers, they keep charging our credit card, steer clear of these shysters. zero stars is more accurate.

Integrity. Iron Mountain no longer have integrity. They are scamming more customers. Hundred accounts are receiving multiple increase in a year. There is even monthly. Unnessary charges. Most miserable is those who are on autopay. Indians are the ones doing this and we from the Philippines are just looking at it.