Iron Mountain Reviews 147

Do not use this company. Once you start they refuse to let you cancel. Our business has been trying to get them to close our account and destroy records but they will not respond to emails, customer service hangs up on calls.

I wish I had read the reviews on here first, then I wouldn't have wasted a few hours speaking to Iron Mountain. I contacted then for a quote - they rang me, set up a meeting, we had an online meeting, they seemed very enthusiastic, said the quote would be with me in next day or so - well that was 3 weeks ago, and despite chasing i've been fobbed off constantly and now no contact. I've now given my business to a local firm who i am very happy with and no doubt were a lot cheaper than Iron Mountain anyway - total lack of communciation, appalling follow up - how they get any customers or keep them is beyond me.

the good: Nothing....
the Bad: after repeated bills that where double what our agreement stated. I spent a lot of time on hold to get the invoices corrected. So I cancelled our service. Because the last pick up was now out of our service agreement time, due to cancelation, they charged double for the final pickup. I am still waiting for the final invoice. I can't access my account to get a copy, because of course my account is now closed. Also they forgot to pickup the bin and i have not been able to get them to pick it up from my business.
I am beyond frustrated. Needs minus stars

It's more than a month I am trying to get some clear information about how their data centre in London is powered. They promote themselves as a "green" company but there is no clear information about how the data centres are powered. Is it a green washing operation? Every time I contact them regarding this topic they send me to different email addresses, some of those don't even work. It's a terrible experience and I don't suggest anyone to chose this company

If there were "negative stars" that's how I would rate customer service with Iron Mountain. I have had to work with this company for years and it's always a headache! No clear communication; charged for trips that weren't made; and impossible to get a straight answer from ANYONE! Most recently we sent a destruction request for 100's of boxes we have stored and after SIX WEEKS of emails and phone calls I finally was told that I did not have the right authorization to have submitted the destruction request. Why didn't I find this out the same day or next day? The next week or following week? I'm told someone will call me back and they never do. I have issues escalated to higher management and they still are not resolved timely if at all. I highly recommend thoroughly vetting this company, and even after doing so TAKE YOUR BUSINESS SOMEWHERE ELSE!