Finally, 100% in CUSTOMER CARE goes to ... drum roll please 🥁Taylor from Customer Relations ✨ Taylor took the time to listen, care, understand and most importantly show kindness. We had a query in r... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Mustafa, was absolutely incredible. He walked me through step-by-step. His explanations were explicit. Mustafa is an absolute gentleman and your company should be very proud to be one of your crew.
Bedrijf heeft geantwoord
Matt was very friendly and kept me informed of the progress and what options were available to me. He was very professional throughout his stay and I was more than satisfied with the whole experience... Toon meer
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Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... Toon meer
Bedrijf heeft geantwoord
4,7
Uitstekend
249 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 26% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Good service
Good service, turned up on time, professional and friendly
30 juni 2026
Review zonder uitnodiging
Great work and very helpful.
30 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thank you for your 5-star review, Taakin. We're so pleased to hear you were happy with the work and found our team helpful throughout the process. Providing quality workmanship with friendly, reliable service is what we strive for every day. Thank you for choosing Irwin's Plumbing and for taking the time to share your feedback. We truly appreciate your support and look forward to helping you again whenever you need us.
good service
29 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thanks for your review, Kevin!
We’re so pleased to hear you were happy with the service you received. Your feedback means a lot to our team.
Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again in the future!
Excellence service
Excellence service, great response time. Walked me through the details and was impressed with the quality and the service
29 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thanks for the wonderful review, Vicki!
We’re delighted to hear you were impressed with our response time, the quality of the work, and the service you received. Taking the time to walk our customers through the details and ensure they feel informed is something we take great pride in.
Thank you for choosing Irwins Plumbing. We truly appreciate your kind words and your support, and we look forward to helping you again whenever you need us!
Prompt service and job well done
Great service by the plumber and got the job done quickly. Thankyou
27 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thanks for your review, Jane!
We’re pleased to hear you were happy with the service and that our plumber was able to get the job done quickly. Providing prompt, reliable service is something we always strive for.
Thank you for choosing Irwins Plumbing. We appreciate your support and hope to have the opportunity to earn that fifth star next time!
Great Service
Tyler was on the Job and found the fault quickly and was able to sort out a leaking pipe for our hot water system.
Appreciate the quick response
26 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thanks for the fantastic review, Matt!
We’re delighted to hear Tyler was able to quickly identify the fault and repair the leaking pipe on your hot water system. We know how important it is to get hot water issues resolved promptly, so it’s great to know you appreciated our quick response.
We’ll be sure to pass your kind words on to Tyler. Thank you for choosing Irwins Plumbing – we truly appreciate your support!
Flexi Pipe Replacement.
Flexi Pipe Replacement.
Ben was polite & explained my option’s clearly in layman’s terms.
Work was completed appropriately.
26 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thanks for the lovely review, Maureen!
We’re delighted to hear Ben provided polite, professional service and took the time to explain your options in clear, easy-to-understand terms. It’s great to know you felt informed throughout the process and that your flexi pipe replacement was completed to your satisfaction.
We’ll be sure to pass your kind words on to Ben. Thank you for choosing Irwins Plumbing – we truly appreciate your support!
Gas work
Very good in all respects, turned up on time , went thru all steps of restoring service , I was expecting nothing was going for the next few days but completed within a good amount of time . Highly recommended
26 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thanks for the fantastic review, Leigh!
We’re delighted to hear you were happy with every aspect of the service. It’s great to know our technician arrived on time, kept you informed throughout the restoration process, and was able to complete the work much sooner than you expected.
Thank you for your recommendation and for choosing Irwins Plumbing. We truly appreciate your support and are so pleased we could get everything sorted for you!
I was very happy with the professional…
I was very happy with the professional service provided by Taylan and crew who installed my new water service. I would highly recommend their services.
24 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thank you for your wonderful 5-star review, Jane. We're delighted to hear that Taylan and the team provided such professional service while installing your new water service. It’s great to know everything went smoothly and that you were so happy with the result that you’d highly recommend us. We’ll be sure to pass your kind words on to Taylan and the crew. Thank you for choosing Irwin’s Plumbing – we truly appreciate your support.
My experience was fantastic and…
My experience was fantastic and everything was done meticulously without any hassles. Tyler was very helpful with his work.
25 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thank you for your fantastic 5-star review, Biswaranjan. We're delighted to hear that your experience was smooth and hassle-free, and that everything was completed meticulously to a high standard. It's also great to know Tyler was helpful throughout the job – we'll be sure to pass your kind words on to him. Thank you for choosing Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us.
Clear communication
Clear communication. Speeedy and easy to deal with
25 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thank you for your 5-star review, Dane. We're really pleased to hear you found our communication clear and the service speedy and easy to deal with. Providing a smooth and straightforward experience is exactly what we aim for, so it's great to know that came through. We appreciate you choosing Irwin’s Plumbing and taking the time to share your feedback. If you need us again in the future, we’re always here to help.
Ethically obliged to give a negative review to help people
Feel ethically obliged to give a review to try a ward people off. Now wishing I read the 1 star reviews earlier - so incredibly similar to my experience. The plumber who came out to investigate our hot water system playing up could not provide any answers, and insisted the only option was to replace the whole system. When I asked him to explain the basis for this view, he couldn't. He came back with a quote that was 4x two quotes I have now subsequently received which was eye-watering and impossible for me to pay. I refused the quote and was handed a phone with his supervisor who asked me to provide my "budget" so they could do the "best they could do". I was thrown because I don't know how much a service should cost - that's their job. They lowered the quote by 1K which still seemed exorbitant and the whole thing felt predatory and aggressive - when I said I wanted to think about it they insisted that the quote was only available for 1 day. The environment of duress was strange and concerning. I would highly recommend people stay away from this business.
25 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Hi Briana,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you were left unhappy, as that’s not the experience we want for any customer.
We’ve been trying to reach you because we’d really like the opportunity to understand exactly what happened and review the details with you. Hot water system issues can have multiple causes, and our goal is always to provide clear explanations and options so customers feel confident in their decisions.
We’d appreciate the chance to go through this with you directly, clarify any misunderstandings, and see what we can do to make things right. When you’re able, please get in touch with us — we truly want to resolve this with you.
Thanks,
Irwin's Plumbing
Job well done
Job well done, provided plenty of options and had gear ready to go during the call out! Would recommend
25 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thank you for your fantastic 5-star review, Aaron. We're so pleased to hear you were happy with the job and appreciated being given a range of options before the work was carried out. It's also great to know our technician came prepared with everything needed to get the job done during the call-out. Thank you for your recommendation and for choosing Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us.
Same day service exceptional work
Same day service exceptional work
25 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thank you for your wonderful 5-star review, Julie. We're so pleased to hear that we could provide you with same-day service and that you were happy with the exceptional work completed. Delivering prompt, high-quality service is what we strive for, so your feedback means a lot to our team. Thank you for choosing Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us.
Ben was amazing
Ben was amazing! Job completed and Ben explained everything
25 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thank you for your fantastic 5-star review, Peter. We're delighted to hear that Ben provided such amazing service and took the time to explain everything clearly once the job was completed. We believe keeping our customers informed is just as important as delivering quality workmanship, so it's wonderful to know that stood out to you. We'll be sure to pass your kind words on to Ben. Thank you for choosing Irwin's Plumbing – we truly appreciate your support and look forward to helping you again in the future.
Great service and friendly job perfect
25 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thank you for your wonderful 5-star review, Robyn. We're so pleased to hear you were happy with the great service and friendly approach from our team. It's fantastic to know everything was completed perfectly and that you had such a positive experience. Thank you for choosing Irwin's Plumbing and for taking the time to share your feedback. We truly appreciate your support and look forward to helping you again in the future.
Sean was on time and honest with his…
Sean was on time and honest with his assessment of our problem and very polite.
24 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thanks for the great review, Lawrence!
We’re delighted to hear Shaun arrived on time and provided an honest and polite assessment of your issue. Clear communication and trustworthy advice are very important to us, so it’s great to know this came through in your experience.
Thank you for choosing Irwins Plumbing. We truly appreciate your support!
Excellent service by Sean
Excellent service by Sean. Professional and thorough. Would definitely recommend. Thank you Sean you went above and beyond.
24 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thanks for the wonderful review, Jasmine!
We’re delighted to hear Sean provided excellent, professional, and thorough service. It’s fantastic to know he went above and beyond to make sure everything was taken care of for you.
We’ll be sure to pass your kind words on to Sean – he’ll really appreciate it. Thank you for your recommendation and for choosing Irwins Plumbing!
Respectful and nice guys
Respectful and nice guys
Thank you Bailey and Tyler
24 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thanks for the lovely review, Maryam!
We’re so pleased to hear Bailey and Tyler provided respectful and friendly service. Treating our customers with care and professionalism is something we take great pride in, so it’s wonderful to receive your feedback.
We’ll be sure to pass your kind words on to both Bailey and Tyler. Thank you for choosing Irwins Plumbing – we truly appreciate your support!
Sean came out to fix a problem with…
Sean came out to fix a problem with water being retained in a downpipe.
He explained what needed to be done
Then got to work to fix it .he discovered roots in drain and tried his very best to eliminate them .
I found Sean to be very professional and a very nice guy .
I would recommend Sean to anyone who needs a good plumber
I will certainly use him again whenever the need arises
Joe
Templestowe
23 juni 2026
Review zonder uitnodiging
Antwoord van Irwinsplumbing
Thanks for the fantastic review, Joe!
We’re delighted to hear Sean was able to identify the issue with your downpipe, clearly explain the work required, and do everything he could to resolve the root intrusion in the drain. It’s great to know his professionalism, communication, and dedication stood out throughout the job.
We’ll be sure to pass your kind words on to Sean. He’ll be thrilled to hear that you’d recommend him to others and would choose him again in the future.
Thank you for your support and for choosing Irwins Plumbing. We truly appreciate your trust in our team!
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