I couldn’t fault the experience we had with Trigg, everyone was so helpful! It was a challenge trying to find a rented house that was suitable for us and our price range. Rebecca called us when a hous... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A great experience from start to finish. I bought a house from Trigghomes at the end of April 2026. I mostly communicated with Simon and found him and his colleagues very friendly and professional. Si... Toon meer
Bedrijf heeft geantwoord
After trying to sell my house with a couple of other estate agents, I went with Trigg who sold my property within 2 months. Simon, Mark and the team were always helpful and informative. If I ever sell... Toon meer
Bedrijf heeft geantwoord
Local property real estate agents Trigg & Co were excellent. Always professional whilst also being really down to earth as well and approachable. Always available by phone or email. Also loved the... Toon meer
Bedrijfsgegevens
- Makelaars
- Kantoorvastgoedbedrijf
- Hypotheekmakelaar
- Makelaardij
- Vastgoed verhuurbedrijf
- Verhuurbedrijf voor vakantiehuizen
Geschreven door het bedrijf
FREE valuations given without obligation - can we value your property? The Island's largest property showroom - great service, great coffee and free parking right outside. Did you know? For the last 5 years we have successfully sold more properties than any other island estate agency office. Plus, independent research places us in the Top 5% of all UK estate agents! Trust in Trigg.
Contactgegevens
Ground Floor, Trigg House, Monks Brook, St Cross Business Park, Newport, Isle of Wight, PO30 5WB, Newport, Isle of Wight, Verenigd Koninkrijk
- 01983 525710
- sales@triggiow.co.uk
- isleofwightestateagents.co.uk
4,9
Uitstekend
505 reviews
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Poor customer service
We are looking to add to our buy to let portfolio and on Tuesday 25/8/20 received an email from Trigg letting me know of a potential suitable property in Newport. I looked on Rightmove but could not find it advertised. I rang the Newport office and spoke to Mark he told me it had literally just gone back on the market that day as the previous purchase had fallen through. I asked if it was due to any problems with the property, he said it wasn’t and that it was due to the purchaser not being able to get finance. I requested a viewing and was told they were extremely busy and the earliest was Thursday 6pm which I could not make as I work until 5.45pm or Friday 10.45am. I chose the Friday appointment. On the Wednesday morning 26/8/20 I rang and spoke to Mark to check the extension or any other walls were not single skin as I had had this problem on a previous house I had looked at, he assured me they were fine. He then asked if he could push my viewing back to 11.15 due to being busy which I said was fine. At 2.30pm the same day I received a phone call cancelling my appointment telling me there had been a viewing the day before and an offer put in and accepted. I was working and could not talk at the time but did ring back a little later to express my disappointment and anger. Mark was on a phone call so had to speak to someone else he asked why I was angry, I tried to explain as I had been given the 1st available appointment to view due to them being busy (So how was a viewing done the day before) and only speaking to Mark that morning moving my appointment, at no point was I informed there had been a viewing or an offer put in. I believe a little transparency in the circumstances would of been appropriate, going from feeling happy that we may have found a suitable property and that we would be the 1st to view after going back on the market to disappointment/anger that we were not told of the viewing. All I got in reply was we told you as soon as the offer was accepted, missing my point totally about me being offered 1st available appointment.
27 augustus 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Tina,
I was sorry to read your review and as you know, my co-Director who has not been involved in your dealings with us made contact with you by email as soon as you posted it, in order to investigate exactly what happened.
We do try to respond to all reviews be they favourable or otherwise.
Two other prospective buyers were already booked in to see the property before you contacted us, on a day and time you could not make a viewing yourself due to work commitments. The member of staff you dealt with tells me that you were told this, but you have the opposite recollection.
Nevertheless, you could not attend on that day regardless of who else was already booked in and your own viewing was arranged for later in the week when you were free and we could accompany you.
One of those prospective buyers made an offer immediately after viewing and the vendor accepted it and took the property off the market. They are the key facts of the matter. The vendor had no reason to wait until you viewed before accepting an offer from someone else who had previously enquired and who viewed before you were able to attend.
As we have said in our private correspondence, you will appreciate that the vendor of a property is our client rather than the prospective buyer and we take the vendors instructions regarding offers, viewings and marketing. I can appreciate that it was disappointing to see the property taken off the market before you had the chance to view it, but the vendors accepted the offer made in the interim. It was unfortunate you could not for work commitment reasons view earlier when the other parties were already booked in and accordingly I have to conclude that on this occasion, I don’t think we did anything wrong. When we are in the wrong we hold our hands up and try to do better next time.
I believe you are still looking for a property and I hope we can help you find something suitable and re-establish your confidence in us. My co-Director has already made that offer to you in private correspondence. If the current offer falls through we will of course tell you.
Whilst no-one in business likes to read unfavourable reviews, we do take all feedback seriously and for that reason I thank you for posting. I hope for anyone reading it they now have the complete picture from both of us.
Best regards
Keith Trigg
Excellent service thanks to all that…
Excellent service thanks to all that you 👍
21 augustus 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Mr Raymond - thank you for leaving your review which is much appreciated by the team here at Trigg & Co. Glad it all went according to plan.
Best regards
Keith Trigg
Great team
Great team, very friendly helpful and attentive to detail. Would certainly recommend.
3 augustus 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Mr Wheeler
Just a short note to say thank you for your review which I was pleased to read.
I hope we will have the chance to be of service again at some point and please remember that we do reward all successful recommendations with our gift voucher scheme.
Best regards
Keith Trigg
Trigg has been so helpful and efficient…
Trigg has been so helpful and efficient through our transaction even with lockdown and everything they did a great job would definitely recommend
24 juli 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Mr Nunns and Ms Caroll,
I was gratified to read your review because lockdown has been a very difficult period for all our clients and it was hard to maintain our normal levels of service working from home . I am glad it all came good for you and that we played our part.
I hope we will have the chance to be of assistance again in the future, hopefully in less extraordinary circumstances!
Best regards,
Keith Trigg
Trigg sold our house in the first week…
Trigg sold our house in the first week after we had for sale with another IOW agent for over 6 months.
Agents very friendly and if they are not in the office and a message is left, they do get back to you without chasing.
Will use again.
Thank you.
24 juli 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Vic,
Thank you for taking the time to post such a great review. I was especially pleased to see that we got the job done for you after a frustrating period of being on the market with a different agent.
I do hope we will have the opportunity to be of service to you again in the future.
Best regards
Keith Trigg
A very happy customer
Can not recommend the guys at Trigg&Co highly enough. Fantastic communication from start to finish, they made what should of been a stressful process an absolute breeze.
Rhys, Simon and Mark were a pleasure to deal with throughout and we could not be any happier. Thank you.
20 juli 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Paul,
I was very pleased to read your review and to see that we got that crucial 'communication' bit right.
The team in the office also appreciated you taking the time to mention their efforts. Obviously please remember that we reward any recommendations or referrals that you make to us under our 'Big Yellow Rewards' scheme .
Thanks again.
Best regards
Keith Trigg
A very Grand service
A very Grand service, highly recommend
And will be using them for any of my house sales and purchases.
Ashley
20 juli 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Ashley
Thank you for your review and super description of what we do. We will be delighted to act for you again at some future point.
Best regards
Keith Trigg
Trigg Estate Agents are simply the best!
Done it again!
Full asking price, sold within 2 days and completed in only six weeks!
A big Thankyou to Rhys for your professional advice and support throughout the process.
Trigg Estate Agents are simply the best!
Better than all the rest!
18 juli 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear LB,
What a review! Thank you very much.
Love the Tina Turner reference too. That will make Rhys's day :).
Thank you again for your business and we were delighted to assist.
Best regards
Keith Trigg
A great company, great service!!
It was a delight to be looked after by Julie, she made my house move very easy and stress free, I would recommend anyone who is looking for a new home to visit Julie and the team.
10 juli 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Darren,
Thanks for a great review and for highlighting the work done by Julie - much appreciated this end.
Best regards
Keith Trigg
Antwoord van Trigghomes
Dear Gavin,
Thank you for a great review. We hope that you will use us again when the time is right and in the meantime, if you need any help or property advice please do let us know. Our advice is free of charge and without obligation.
Best regards
Keith Trigg
Really honest service- so impressed…
Really honest service- so impressed with photo staging and marketing! Really rapid responses to emails and information. Would definitely use Trigg in the future and recommend them to others!
5 juli 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Ms Brettell-Murphy,
Thank you for your review and I was particularly pleased to read about your great experience with our professional photographer Tom Venables and the good communication from the team. We know these things really matter to customers and your review highlights it so well. Thank you for doing business with us!
Best regards
Keith Trigg
Really friendly guys
Really friendly guys. Costs and expenses explained and agreed upfront and no surprises at the end. Great communication and generous with imparting advise and knowledge. Highly recommended.
19 juni 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Stuart
Thanks for such a great review - and when I read it I was glad that all the things we set out to do for all our clients were encapsulated within your summary. Especially the communication part, which we know is all important.
Thanks very much for posting.
I am sure you already know that we reward all recommendations that you might make to friends, family and colleagues with a voucher. In the meantime please don't hesitate to contact us if we can offer help or advice at any time.
Best regards
Keith Trigg
Great Service
Moved to Trigg after a poor service from an online agency and we were sold within 3 weeks. Friendly, knowledgable staff throughout. Online portal to keep track of viewings etc.
15 juni 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Dave,
Thank you for posting your review - much appreciated by everyone here. I am also pleased to see that you found our online portal helpful to keep track of progress.
I hope we will have the chance to be of help again at some future point. Thank you again for your business.
Best regards
Keith Trigg
Julie Davies is class at what she does…
Julie Davies is class at what she does to help the likes or me.
20 mei 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Deborah
Thank you for posting such a first class review for Julie. Much appreciated.
Best regards
Keith Trigg
Highly recommend
We can not prise Trigg enough we used a different letting agency for our first let and talk about stressful but with Trigg everything was so straight forward Julie has been amazing staying In touch and keeping us up to date. We would not use anyone else. We would very highly recommend
25 april 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Nigel & Elizabeth,
Just a short note to thank you for posting the great review of our lettings department and Julie Davies in particular. We know that it can be a stressful process and I am glad we managed to make it a well communicated move.
Best regards
Keith Trigg
Thank you for going the "extra mile" in these difficult times
Very pleased with the service we received as a purchaser, I want to thank Simon Crates for going that "extra Mile" in these difficult times to ensure all the paperwork was ready for our vendor, this resulted in a smooth completion
26 maart 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Angela
Thank you for taking the time to post a review with so much else going on at the moment.
We are now back at work and Simon has been delighted to get back behind his desk. I am glad we got the job done for everyone and I hope we will have the chance to be of service again at some point in the future.
Best regards
Keith Trigg
No other word but “Wow”
Amazingly quick sale of our parents house in probate.
On the Market January, second viewing offer was made, accepted - purchased and then completed 25th Feb - That has to be a record in any estate agents books.
Highly recommended.
Thank you for making a very hard time more bearable.
D @ P Spurgin
27 februari 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Mr Spurgin,
Thank you for your review and we have been delighted to help with your sale at a difficult time. I am glad we got the job done for you and I am appreciative of you taking the time to post a review.
Best regards,
Keith Trigg
Great Island Estate Agent
We have both sold and purchased a house from Trigg on separate occasions.
I have had nothing but great experiences with them. So helpful and easy to get hold of just amazing customer service.
I couldn’t recommend them enough if you are buying or selling.
25 februari 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Mr Isted,
Thank you very much for your review and it is especially good to read a review from a returning client. I hope we will have the chance to assist again when the time comes.
Thank you again for using our services. As a local business our reputation is absolutely fundamental to what we do.
Best regards,
Keith Trigg
Great communication throughout a long &…
Great communication throughout a long & tedious process. Staff are polite & go out of their way to help. Highly recommend!
22 februari 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Mrs Brodie,
Thank you for your review - much appreciated by us. We know how important communication is during the house moving process.
I hope we will have the chance to help again at some point. If you need any advice or assistance at any time please do not hesitate to get in touch. Our advice, valuations, and market knowledge are provided free of charge and without obligation.
Best regards,
Keith Trigg
Fabulous selling experience with trigg…
Fabulous selling experience with trigg & co, would recommend them to anyone wanting to sell their home 😁👍
18 februari 2020
Review zonder uitnodiging
Antwoord van Trigghomes
Dear Mrs King,
Just a short reply to thank you for taking time to post your review about our business. We really appreciate it when clients post their feedback as our biggest source of business is recommendations. I am glad your experience was a great one and I have given this feedback to our team here.
I hope we will have the chance to be assistance again in the future and please remember that if you do recommend us to friends, relatives and colleagues we will reward your referral with a voucher.
Thanks again,
Best regards
Keith Trigg
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