Israir Reviews 

I had a very disappointing experience with Israir. In my opinion, this company does not show enough respect for its customers. They charge high prices for international flights, but during a 6-hour flight they did not provide complimentary beverages, water, or snacks. Everything had to be purchased separately.

On top of that, their flights are often delayed, which makes the travel experience even more frustrating.

For the price they charge, I expected much better service and basic customer care. Unfortunately, I would not recommend this airline.

This is positive feedback for Israir as this was the first place I came to before I booked my flight and almost didn't. I took the chance anyway and booked a flight from Tel Aviv to London Luton. It was a smaller plane so it was a bit noisier than ElAl's larger planes, but it was fine for a 5 hour journey to London. The seat was comfortable, there was no entertainment so upload some movies to your cellphone before you leave. The flight did have a 1 hour delay but that can happen with any airline. All in all very pleased with this budget international airline.

Booked a flight leaving Rome at 11:00 arriving Tel Aviv early afternoon for an evening event in Jerusalem. Flight cancelled offered flight arriving AFTER the last train to Jerusalem left.
MISSING THE EVENT.
they denied compensation AVOID this company.

Worse experience ever! Don’t fly with this company if you want to go home or on vacation, they will somehow ruin it!

much of today's flight booking experience is digital, and so it should me. I therefore wander how is it that the digital experience of the 2 common functions of tousands of people buying services from a flight company in the land of tech is so miserable. no pre-check-in flight from Rome. Then check-in in Israel is offered. Going thorough the process it is blocked at " seats much me chosen" instead of assigning seats to us. The process is interrupted and needs to be restarted. Then trying to "allocate seats" is not working, Pre-checkin is blocked after i wasted 40 minutes attempting it, forcing us to stand tomorrow in long queues to check-in in the airport. The ticket booking in Italy was as nightmarish. This is merit of people that don't care. You have here a horrific 1.8 average review. it doesn't get much worse than that and for all the good reasons.

I booked a flight for my partner from Luton to Tel Aviv and a day later they changed the return date which did not work as it was a very quick visit for a wedding. There was a link on the schedule change email to request a refund if this did not suit. Clicked on it. No acknowledgment. It's impossible to speak to anyone via Whatsapp and via email I had only one short email asking me to send to a different email. Still waiting on refund with no communication. Awful service, never known anything like it and I've been a travel agent for over 30 years

Used them a lot during the war. Always managed to fly even under missile fire at reasonable prices.
Customer service is quick and reasonable over whatsapp.

Clean planes and kind staff.

Israir poor communication with 3rd parties (Opodo). Did not show my carry-on booking (Opodo confirmed). I had to buy extra and request Opodo refun - WASTING long hours of work-time. Second-rate, hardly fit for purpose airline. Already dreading flight experience in a couple of days. Know what to expect if using. I would not use them if I had the option.

Shameful! STAY AWAY

I was unable to buy a 25 NIS sandwich because your crew refused to accept Google Pay (NFC), citing "technical issues." In 2026, failing to provide digital payment options is a failure on the company's part.

More importantly, it is unacceptable to leave a passenger hungry over a payment processing error. This is a poor and insensitive way to treat customers.

Furthermore, the physical conditions on the aircraft were unacceptable. The seats were incredibly uncomfortable... frankly, the ergonomic quality and legroom were significantly worse than those of budget carriers like Ryanair. Spending a flight in such cramped and poorly designed seating only added to the overall negative experience.

Mein Flug wurde storniert, und ich habe bis jetzt keine Reaktion erhalten. Ich habe viele E-Mails geschickt, aber keine Rückerstattung bekommen.

Ich habe sowohl bei Israir Airlines als auch bei Booking.com Beschwerde eingereicht. Allerdings ist Booking.com nur ein Vermittler, und sie haben ebenfalls keine Rückmeldung von Israir erhalten.

Der Service ist sehr schlecht. Man kann mit niemandem sprechen – weder hier noch in Israel. Mein Vater hat es auch versucht, aber ohne Erfolg. Sie konnten nicht helfen, weil ich den Flug nicht direkt gebucht habe.

Das ist wirklich unfassbar. Wahrscheinlich bleibt mir nur der Weg über das Gericht, um mein Geld zurückzubekommen.!!! EUR 1,537.96!!! Hadas Wagner

terrible experiance!!! held me up by check in for some stupid mistakes made by them

I'm just trying to book a reservation, and the website doesn't work. I put in a city leaving from, and then the city going to, and then try to put in a date, and is clears the departing city. Dumbest website ever. I keep hearing, "leave us alone, we don't want your business."

Unfortunately I cannot give no stars. On the 27th October Israir cancelled our outbound flight which ruined the whole planned trip. 5 weeks following the cancellation we still await a refund of the fares. Every other issue with other parties (hotel, car parking etc.) was resolved within 5 days but nothing from Israir. 2 emails to them totally ignored. Update: refund received 8th December.

very good service thay dont drive you mad about hand luggege like wizz and rynair do

It was a very bad experience boarding your flight, from the inspections and the uncomfortable things. Among all the passengers, I and my friends were taken for inspection. They had to take off my pants and some clothes to be inspected. My bag containing my passport, wallet, and some personal items was inspected. They threw the items on the table and made me collect them after throwing them, while other passengers were wandering around the airport. My friends and I were waiting for the company's inspection procedures to end, and we were the last passengers to board the plane. Also, an employee came to me to ask for the code for my large bag that I had sent to the plane in advance instead of checking it in front of me. Otherwise, why would they put codes on the bag so that only its owner could open it, right?! After they took the code, they searched the bag and caused the wheel of the bag to break, instead of rearranging the things as they were. Sakhab damaged my friend's bag due to the inspection. I will not book another ticket with your company, and to anyone who asks me about you, I will tell them: it is better for you to book a flight with another company and stay away from this one. It is not even better for you to go near it.

Worst airline ever. Oh well, maybe Arkia is. Not sure. Even worse than El AL. If you like yourself even a little bit, just avoid. Never flies on time, if it even does. Uses wet leases from térciary providers. No service to be heard of. You are on your own. Good luck

Worst experience ever!!!!

1. They changed the departure tim to an hour and 20 minutes earlier, with only 1 hour notice!

2. They canceled my check in, now I need to wait hours in the lines

Conclusion;
Better pay $5000 more, and fly with a different company!!

*Israir – Very disappointing experience.*
I arrived at Rhodes airport 45 minutes before the flight (just 5 minutes after check-in closed), with no lines at all – yet the staff refused to let me on.
Zero flexibility, zero patience.
When I tried to buy a new ticket – the website showed a reasonable price, but at the desk they charged me nearly double.
It feels like they’re constantly looking for ways to charge more – not a customer-friendly attitude at all.
Would not recommend.

Purchased tickets online for Israir flight from Prague to Ben Gurion to complete a journey from London (flying from London to Prague by Easyjet with 1 hour 15 minutes between flights at Prague). Tried to check in for the Israir flight on line. Sends OTP with 30 second limit to use - but the OTP does not arrive in 30 seconds and does not work. Tried repeatedly. So may be stranded in Prague.

Update: We arrived in Prague and went straight to the gate for the Israir flight, where the staff dealt with the check-in. So we were able to take the flight after all. The plane was very clean inside, cabin staff were satisfactory. The flight left about 45 minutes later than scheduled but arrived only about 10 minutes late.

My flight from Vilnius to Tel Aviv on the 16.6 was cancelled due to a war situation. They promised a refund. I filled the request form and sent it and I'm waiting.
The problem is you can not speak with them. They don't get back to you on the phone. On whatsapp the bot terminates the chat when you write the topic.
I know that at least one other airline already paid the money, but here they don't even bother to communicate with you.