Tus Airways Reviews 

I’d leave less stars if it was possible
Terrible experience, waited for two hours of a delayed flight in the airport and one more hour inside the airplane itself
Wouldn’t fly with them again even if it was free

En retard de 5 heures à l'allée sans la moindre compensation ou excuses ou même sans communication. L'avion au retour dans la même logique accusé un retard conséquent.
Il faut les mettre en justice!!

It was said that the flight was brought forward from 7:50 to 4:25 after a long time and at 3 am the airline said that the flight was delayed to 7:55 We did not receive compensation in the form of food as required by law

Very disappointing experience with TUS Airways. At check-in, we were forced to pay €25 because our backpack weighed just over 4 kg.

Our booking confirmation and ticket mentioned only the bag dimensions, not any weight limit, so the extra charge came as a complete surprise. In addition, we received no email, SMS, or WhatsApp message from the airline before the flight with baggage information.

The staff showed no flexibility or willingness to help. It felt like the airline was focused on charging extra fees rather than providing fair customer service. I would not recommend flying with TUS Airways.

A terrible company, delays without explanation, we've been sitting on the plane for over an hour without water and without explanation, don't use this company, it's terrible.

Absolute SCAMMERS - Avoid this airline! They delayed my flight by two hours, completely ruining my travel plans and onward connection. Their customer service is a ghost town. I have been trying to reach them via WhatsApp and email during working hours with zero response. Terrible experience, unacceptable negligence, and extremely disappointing service!

Considering using Tus to fly from TelAviv to paphos/Larnaka?
Don't! - Long delays, very high baggage prices and they even don't serve water on the flight...
I tried once, will never use Tus again.

They cancelled the flight. They didn't give me proper notice, didn't reserve new tickets, and their hotline is terribly responsive. No one even answers emails on weekends. They haven't refunded the tickets yet. Apparently, this company is a scam, as they don't operate properly.

The flight was okay , what wasn’t is waiting for the bag , it took 1 hour and 40 minutes to get my one and only bag .
Air bamkn

Late, charge more money on suitcase. No room for the legs.

I felt like they want you to suffer. It felt more like a horror movie than a flight. The flight was supposed to take of at five. Then six. Then 11 pm. And bye the time we boarded it was 3am. DO NOT FLY!!!!!!!!!!!!

I travelled with TUS Airways from Larnaca to Tel Aviv on 6 October 2025 (flight U8 108) and encountered a highly unprofessional and misleading practice.

At Larnaca airport I was forced to weigh my backpack together with my laptop as one item, which clearly contradicts TUS Airways’ own published policy and standard industry practice. Based on this, I was charged for alleged excess weight at €8 per kg — even though the airline’s website on that very day stated €5 per kg and allowed a free personal item.

When I pointed this out to the duty manager and showed him the official website screenshot, he ignored my protest and still demanded payment. I later submitted a detailed formal complaint to TUS management, attaching all evidence. More than two weeks have passed and the company has provided no response whatsoever.

To make matters worse, shortly after my complaint, TUS retroactively changed its website terms to match its position — a practice that is misleading and unfair to passengers.

Instead of addressing legitimate complaints, the airline seems focused on suppressing negative reviews. Both at the airport and afterwards, my concerns were dismissed and ignored.

Passengers should be aware that TUS Airways does not appear to respect its own published policies, nor does it respond when challenged.

I flew from Tel Aviv to Cyprus today. Even though I ordered and paid for 2 suitcases, I was charged for them again at the airport. I would like to receive an explanation as to why they asked me to pay twice.

I wish I could give 0. This is the most despicable airline. They delayed us by many hours, then flew us to Larnaca (we had booked Paphos), from where we had to travel by BUS to Paphos , which got us to our destination 8 hours late. They don't answer mails, messages, phone. NOTHING! It's an absolute scabdal that they are allowed to operate

Worst company ever.
They never fly in time, they will change your flight time few times.
Do yourself a favor and dont fly with them.

Bad bad company.twice I try the company and it was a catastrofic deal.Delay and delay and delay.The last time 8 hours delay !!! Never again !!!!!

Do yourself a favor and choose another flight comapny.
The Worst Possible.
Rating minus -999999

Je n'ai jamais vu une compagnie aussi peu respectueuse et en retard. Aucune information n'est donné, le retard est de minimum 2h, baladé de gate en gate sans personne pour nous donner une information. Une honte.

I have flown with Tus Airways from Tel Aviv to Rome and back, and both times the experience was extremely disappointing.

On both flights there were delays of over 4 hours. On the outbound flight to Rome, we were at least notified about the delay around 12 hours in advance. However, on the return flight (scheduled for 17:50), the departure was pushed back until 22:19. We only received warning of the delay about 20 minutes before boarding was supposed to begin, even though it was clear the aircraft to take us had not even left Tel Aviv yet.

In addition, the baggage check-in procedures at both airports were severely understaffed and very poorly organized, leading to long, chaotic lines.

Overall, I found Tus Airways unreliable and disorganized, and would strongly hesitate before booking with them again.

Amazing bad service
Flight delay 4 hours
no one sent text sms/email nothing
we have paid reserved seats
we arrived to airport and its taken.
no offer for solution

i must say i recommend to check other options if possible before booking TUS