Tus Airways Reviews 

Our experience with TUS Airways flight U8106 from Larnaca to Tel Aviv today (21 August 2025) was nothing short of appalling. The flight was heavily delayed, and in the end we were pushed onto a later flight with very little communication or support from the airline. The whole process at the airport was complete bedlam. Disorganized, stressful, and handled with no professionalism.

To make matters even worse, upon arrival in Tel Aviv all of our suitcases were left behind. The Moore and Apter families have been left stranded without any of our luggage, with no clear answers from the airline. We are completely stuck, with none of our belongings, and no proper assistance has been offered. Young children have no change of clothing, and vital required luggage has been lost.

This situation is utterly unacceptable. It has caused huge inconvenience and distress, and we expect much better treatment from an airline. We will update this review once (and if) our luggage eventually arrives, but for now we cannot recommend TUS Airways to anyone.

Delay of 2.5 hours and still going, not updating a head or on arrival

Many families with kids are going crazy in the terming - 0 costumer services or support

No respect for the costumers, playing with time as they want, without even to send any massages ...
The worst company i've ever flight with..

No respect bad timming non comfortable , nothing posistive with them

Worst ever airline. Checked in online but still waited over an hour in check in line at airport because they said we have to only to find put that they wanted to weigh my trolley and backpack too. Made me pay for 1 extra kilo even though I already paid extra in advance for the bag. Old plane and terrible service to boot. Avoid at all cost!

Shocking. They change departure time. I purchased a classic ticket. Which allows me to cancel. You can only email them. I emailed them 5 times no response. So far they are holding £518 of my money.

I purchased flight tickets with TUS Airlines to Paphos, for the dates June 19-22, flights U8156 and U8153. Booking number 2521525A. The flight was cancelled by the company. All my attempts to receive a refund for the cancellation, over the past month and a half, have failed.
I am not receiving any response from the company.

Daniel Dovrat

We had an absolutely horrific experience flying with Tus Airways on July 10th, and I feel obligated to warn other travelers.

We were flying to Larnaca with our 3-month-old baby. At the airport, we were suddenly charged ₪1965 (!!!) — for what? For a name change (we were never notified this would be an issue) and for a ticket for our INFANT, who doesn’t even require a seat and was sitting on us the entire flight.

Nowhere during the booking process was there a clear option or explanation about adding an infant or the potential cost. If there was – it was buried so deep or so badly designed that we simply didn’t see it, and we’re not first-time travelers.

But the worst part wasn’t the money. It was the way we were treated. The attitude at the check-in desk was cold, rude, and completely lacking in empathy. They saw us – exhausted parents with a 3-month-old baby – and didn’t lift a finger to help or explain. Just a robotic “you have to pay, or you don’t fly.”

We tried contacting Tus Airways customer service later – what a joke. No response, no accountability, no effort to resolve anything. Completely nonexistent service.

This is not how you treat customers. And this is certainly not how you treat a young family traveling with a newborn.

We will never, ever fly with Tus Airways again and I strongly advise others to stay away unless you want to be blindsided with absurd charges and treated like garbage.

Tus Airways: Shame on you.

We booked flights with TusAir thinking it would be a simple and affordable trip, but the entire experience was a nightmare.
1. Hidden Costs & Unfair Charges: We were charged extra fees that were never clearly shown on the website. Adding an infant cost us an outrageous amount, and they even charged us for a middle name – something no other airline has ever done to us.
2. Zero Transparency: The price we saw when booking almost tripled by the time we finished paying, with no clear explanation. It feels like a trap designed to squeeze as much money as possible from passengers.
3. Customer Service = Nonexistent: We tried contacting them for days regarding the charges and received no response. Their support ignores emails and phone calls, leaving passengers helpless.
4. Poor Communication: There was no proper information about our flight status, no assistance, and absolutely no care for customers.

We travel frequently, and I can honestly say this was one of the worst experiences with any airline ever. Instead of enjoying our trip, we spent hours dealing with hidden charges, stress, and unhelpful staff.

Bottom Line: TusAir is not a company I can trust. We paid a high price for nothing but frustration and terrible service. Avoid this airline if you value your money and peace of mind.

Not worth it. I'd rather pay more for an elal ticket.
They sold me a seat that was misrepresented in the seating chart.
The plane reminds me of a sardine can.

אני תקוע כרגע בנמל התעופה בעקבה, ירדן, ומנסה ליצור קשר עם שירות הלקוחות שלכם כבר שעות – אבל אף אחד לא עונה בטלפון.
רציתי לבדוק אפשרות לשנות את הטיסה שלי, מתוך תחושת אי נוחות להיות הנוסע הישראלי היחיד בשדה תעופה שבו כמעט אף אחד לא מדבר אנגלית – וזה מצב לא פשוט.

ציפיתי לשירות נגיש ותגובה מהירה, במיוחד בתנאים כאלה.
מאוד מאכזב שלא ניתן לקבל תמיכה בסיסית כשזה הכי נדרש.
אני ממליץ לחשוב פעמיים לפני שבוחרים בטיסה עם TUS Airways – השירות פשוט לא זמין כשצריך אותו

Worst. Staff are fine. But the schedules clearly don't care about people. Do whatever they want. I bought a return ticket for the first time, so I had to fly 2x, both are miserable. We bought via blue bird and both times they have to change the plane, ( whatever it is they are doing behind these doors ).zero f*** to passengers . Hope they get cancelled or fined for their behavior. Never again. Second review will wrote in 10 days.

stay away this company is a joke
no customer service and wont return your money after cancelling the flight

Wir hatten Corendon gebucht und wurden von Tus geflogen. Beide Flüge waren weitestgehend pünktlich, die Crew freundlich, es war alles in Ordnung. Die Preise für Getränke an Bord waren nicht höher als bei anderen günstigen Airlines, da man sich bei Bedarf selbst verpflegen kann, ist das alles unproblematisch. Wir würden definitiv wieder mit TuS-Air fliegen.

vol Payé le 3 octobre 2024, vol annulé le 4 octobre 2024 au 29 novembre 2024 toujours pas remboursé.
Compagnie Européenne et ne respecte pas les règles de remboursement. ils m'ont dit 30 jours rien, plus le 22 novembre rien, ne répond pas au mail sérieusement, au téléphone c'est peine perdue,
Ou est mon argent ? Tus Aiways mentre de IATA respectez vos clients c'est le minimum pour ne avoir une mauvaise image

Flug Marsa Alam-Hannover am 17.11.2024
Maschine kommt mit 1/2 Std. Verspätung an.
Mit 1Std. Verspätung gestartet. Während des Fluges wurde zu den üblichen horrenden Preisen verkauft. Bei dem 5 stündigen Flug wurde noch nicht mal ein Becher Wasser gereicht. Man hat die Kabinencrew nach dem Verkauf nicht mehr gesehen.
Das I-Tüpfelchen erwartete uns am Zielort.
Dort wurde uns über die Flughafengesellschaft mitgeteilt das der Flugkapitän angeblich eine Unwetter-Meldung hatte. Zur Sicherheit hat er mehr Treibstoff getankt und ließ dafür Gepäck ausladen. Es hat während des gesamten Flugs nicht eine Turbulenz gegeben und er hat auch keine Ausweichmanöver geflogen.

Für mich ist das die bisher mieseste Airline mit der ich geflogen bin. Nie wieder.
Der eine Stern nur weil es ohne nicht geht.

I booked a flight from Vienna to Tel-Aviv. Tus Airways have rescheduled it to depart 4 hours earlier than the original time. I was informed of the change about 20 hours before departure.
I couldn't make the flight as my arrival time to Vienna was the same time as the departure time to Tel Aviv. I therefore had to cancel my reservation. Contacting TUS Airways to find a solution was not successful as they did not answer e-mails and chat. The next day, I received a reply from TUS Airways that they could only reimburse airport taxes as the ticket is a FLEX type, meaning that by their rules they can do any change up to 5 hours. This surprised me as they are based in the EU and are therefore subjected to EU law. The law clearly states that if they reschedule to more than one hour earlier, they should compensate their affected passengers in case they cannot make the flight. In this case, the flight is considered as cancelled.
I am planning to get legal help to get my money back.

Terrible travel company, asked where we are from and proceeded to lie about our baggage not being transferred from Booking.com for 20 kgs per person.

I asked why would I be able to book a flight without any baggage and asked for some rationale, the manager at Larnaca International Airport proceeded to tell me he is the company he is the policy.

They charged us $110 euros and asked us to get our money back from Booking.com for the portion of baggage we paid for.

Complete garbage, not worthy to be called an airline. Horrible, dirty, unethical, shady business practices.
Flights cancelled for no reason. No customer service. Refused to refund for 3 months. Then refunded in 1 day after I raised a complaint with the aviation authority.
It's absolutely despicable that you are counting on people who would either not know how to submit such a complaint or give up on their money because it's too much hassle.
You should be shut down.

Refund promised. Almost 5 months have passed and there is no refund….

Had a flight from Larnaca to Dubai and back. Modern A320 aircraft, excellent service - drinks and sandwich included, very friendly flight attendants. All this for a good price. Absolutely recommendable. Too bad they don't fly to Germany