J’avais acheté un A/R-Lyon/Paris modifiable. 2 semaines avant j’ai fait une demande d’annulation de l’allé. Pas réponse. Je l’ai refaite en vain. A mon retour, je me suis vu interdite d’accès au train... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
After different attempts to buy 4 return train tickets I made it and my trip is now planned on December 2026. The first time i tried to buy tickets on clickrail website I was blocked at th... Toon meer
Bedrijf heeft geantwoord
Zwar bekommt man über diese Website die originalen Tickets, aber man zahlt eine horrende Gebühr. Die Seite sieht der originalen Website von Trenitalia sehr ähnlich, so dass man leicht verführt wird, h... Toon meer
Bedrijf heeft geantwoord
Es ist nicht möglich, ein Ticket für den Hund zu buchen. Wir wollten über Reggio Calabria zurück bis Hamburg und hätten dazu ein Hundeticket bei den einzelnen Unternehmen (Italiatren, DB) kaufen mü... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At italiatren.com, we specialize in providing fast and easy train ticket bookings for journeys across Italy and Europe. As an official partner of Trenitalia, we grant our users access to over 4000 destinations, including iconic cities like Rome, Milan, Florence, and Paris. Our platform stands out for personalized service, supporting more than 30 languages, and our innovative digital tourist guide offering real-time travel recommendations. We’re the perfect choice for travelers exploring Italy at their own pace!
Contactgegevens
Verenigd Koninkrijk
- https://italiatren.com/contact
- italiatren.com
2,2
Slecht
1K reviews
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Attention prends des frais injustifiés…
Attention prends des frais injustifiés lors de la réservation et refuse de les rembourser en cas d'annulation à l'initiative de la compagnie !! Incroyable je dépose plainte à la répression des fraudes sur le site signal conso et vous invite à en faire de même ! Ces pratiques doivent cesser, prendre de l'argent aux gens sans aucun service en face et totalement injustifié cela n'est plus possible en 2026 !!!
26 maart 2026
Review zonder uitnodiging
Antwoord van Italiatren
Hi Dom Dom,
Thank you for sharing your feedback. We’re sorry to hear about your experience, particularly regarding the fees applied to your booking and the refund you expected following the cancellation by the train company.
We understand your frustration and would like to review your specific case, including the cancellation and the charges applied to your booking.
Could you please share your ItaliaTren booking reference with us? This will allow our team to locate your booking and investigate the matter properly.
We sincerely apologise for the frustration caused and appreciate you bringing this to our attention.
Kind regards,
ItaliaTren Customer Service Team
Fake Webseite! Finger weg!
Fake Webseite! Nicht die offizielle Seite der italienischen Zuggesellschaft!
24 maart 2026
Review zonder uitnodiging
Antwoord van Italiatren
Hi Johannes,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your booking experience and that you were unclear about the website you were using.
We would like to better understand your experience and review your specific booking.
Could you please share your ItaliaTren booking reference with us? This will allow our team to locate your booking and investigate the matter properly.
We sincerely apologise for any confusion or frustration caused and appreciate you bringing this to our attention.
Kind regards,
ItaliaTren Customer Service Team
Billets jamais reçu
Billets jamais reçu , aucune réponse ni par mail ni par téléphone, ARNAQUE.
5 maart 2026
Review zonder uitnodiging
Antwoord van Italiatren
Hi Rinuy,
Thank you for sharing your feedback. We’re very sorry to hear that you did not receive your tickets and that you were unable to get a response through either email or phone.
We understand how frustrating and concerning this must be, especially when you have already made a payment and are waiting for your tickets.
We would like to review your case and understand what happened. Could you please share your ItaliaTren booking reference with us? This will allow our team to locate your booking and investigate the situation properly.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
ItaliaTren Customer Service Team
pratique le domain parking pour vendre…
pratique le domain parking pour vendre des billets à la place des compagnies régulières, ajoutent des taxes et n'acceptent pas les changements et annulation de billets contrairement à ce qui est annoncé dans leurs conditions. Service particulièrement lent à répondre - par la négative de toute façon. Déconseillé fortement.
19 februari 2026
Review zonder uitnodiging
Antwoord van Italiatren
Hi Vincent,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your experience, particularly regarding the additional fees, the conditions for changes and cancellations, and the response time from our Customer Service Team.
We understand your concerns and would like to review your specific booking to better understand what happened and the conditions that applied to your ticket.
Could you please share your ItaliaTren booking reference with us? This will allow our team to locate your booking and investigate the matter properly.
We sincerely apologise for the frustration caused and appreciate you bringing these concerns to our attention.
Kind regards,
ItaliaTren Customer Service Team
Site trompeur et frauduleux
Site trompeur et frauduleux, frais excessif, A fermer d'urgence.
24 februari 2026
Review zonder uitnodiging
Antwoord van Italiatren
Hi Pierre,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your experience, particularly regarding the fees you were charged and your concerns about the booking process.
We would like to review your specific booking and better understand what happened, including the charges that were applied.
Could you please share your ItaliaTren booking reference with us? This will allow our team to locate your booking and investigate the matter properly.
We sincerely apologise for the frustration caused and appreciate you bringing this to our attention.
Kind regards,
ItaliaTren Customer Service Team
Une plateforme malhonnête
Une plateforme malhonnête
Inversement de trenitalia dans le nom mais on peut y arriver plus facilement, ne permet pas d'avoir toutes les options du vrai site (utilisation de code de réduction suite à des retards précédents, toute les options non disponible (Allegro, Silenzio))
De plus prend des taxes alors qu'un billet de train par la loi européenne doit être exprimé en TTC.
Ils font juste que réserver )à votre place sur le vrai site...
18 februari 2026
Review zonder uitnodiging
Antwoord van Italiatren
Hi Sire,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your booking experience, particularly regarding the available ticket options, the use of discount codes, and the additional fees you mention.
We understand your concerns and would like to review your specific booking to better understand the options available at the time of purchase and the charges that were applied.
Could you please share your ItaliaTren booking reference with us? This will allow our team to locate your booking and investigate the matter properly.
We sincerely apologise for the frustration caused and appreciate you bringing these concerns to our attention.
Kind regards,
ItaliaTren Customer Service Team
It's a scam!
It's a scam!! They make it look like the trainitalia website and take extra fees. It's also a lie, they say they have 4.5 on trustpilot, which they don't: they have 3.6!
13 januari 2026
Review zonder uitnodiging
Antwoord van Italiatren
Hi Alexandre,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your booking experience, particularly regarding the website presentation and the additional fees you mention.
We understand your concerns and would like to review your specific booking to better understand the charges applied and your experience.
Could you please share your ItaliaTren booking reference with us? This will allow our team to locate your booking and investigate the matter properly.
We sincerely apologise for the frustration caused and appreciate you bringing your concerns to our attention.
Kind regards,
ItaliaTren Customer Service Team
méfiez vous de ce site
On pense réserver sur trenitalia mais on est orienté sur ce site.
Le billet est très difficile à changer, on n'a droit à aucune indemnité en cas de retard pas comme si on avait acheté directement sur trenitalia.
Eviter ce site soyez vigilant sur internet avant d'acheter
7 januari 2026
Review zonder uitnodiging
Antwoord van Italiatren
Hi Jacques,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your booking experience, particularly regarding the ticket change conditions and your concerns about compensation in case of delays.
We understand your frustration and would like to review your specific booking to better understand the ticket conditions that applied to your journey.
Could you please share your ItaliaTren booking reference with us? This will allow our team to locate your booking and investigate the matter properly.
We sincerely apologise for the frustration caused and appreciate you bringing these concerns to our attention.
Kind regards,
ItaliaTren Customer Service Team
Remboursement avant départ
Bonjour, ayant innocemment choisi trenitalia pour acheter qq billets dont un le311225,j'ai dû essyer d'annuler celui ci.
Là surprise trenitalia ,m'explique que j'ai réservé via italia tren.....nuance car là ce n'est pas remboursable alors que sinon j'aurais récupéré 80%
Bravo c'est quasiment malhonnête
Sinon tous les autres voyages ont étés parfaits, dommage
31 december 2025
Review zonder uitnodiging
Antwoord van Italiatren
Hi Henri,
Thank you for sharing your feedback. We’re sorry to hear about the disappointment you experienced when trying to cancel your ticket, particularly after learning that the conditions of your booking differed from what you expected.
We’re glad to hear that your other journeys went smoothly, and we’re sorry that this particular situation affected your overall experience.
We would like to review your booking and better understand the cancellation conditions that applied in this case. Could you please share your ItaliaTren booking reference with us? This will allow our team to locate your booking and investigate the matter properly.
We sincerely apologise for the frustration caused and appreciate you bringing this to our attention.
Kind regards,
ItaliaTren Customer Service Team
It's basically a scam
It's basically a scam! They mimick the website and URL of Trenitalia and charge you 3 times the price of the original ticket. However, you just get a PDF confirmation with a Trenitalia logo that says: "Not valid for travel".
21 december 2025
Review zonder uitnodiging
Antwoord van Italiatren
Hi Frank,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your booking experience, particularly regarding the price you paid and the information displayed on your booking confirmation.
We understand your concerns, especially if the document you received indicated that it was not valid for travel. We would like to review your specific booking and understand exactly what happened, including the ticket issued and the charges applied.
Could you please share your ItaliaTren booking reference with us? This will allow our team to locate your booking and investigate the matter properly.
We sincerely apologise for the frustration caused and appreciate you bringing this to our attention.
Kind regards,
ItaliaTren Customer Service Team
Hi everyone,
Hi everyone,
I wanted to share my experience with Trenitalia on the “direct” train journey I booked from Geneva to Milan — a one-day round trip that was supposed to take about 4 hours and 30 minutes each way.
Well, my nightmare started early in the morning when my train from Geneva was cancelled without any prior notice. I ended up taking three trains and one bus, and — voilà! — after a 3-hour delay, I finally reached Milan.
Of course, by that time, I had missed all my appointments.
Later, I arrived at Milano Centrale an hour before my return train to Geneva. First, the “direct” train was announced with a 25-minute delay. Then, guess what happened next? They kicked us all off the train at Brig, in Switzerland!
Now I’ve been stuck here for almost an hour, and apparently, I still need to take two more trains to get back to Geneva. Instead of arriving at 11:50 p.m., I’ll now reach at 2:45 in the morning!
Can someone please give me a reasonable explanation why I paid CHF 200 for a direct train ticket — when even one of the doors wasn’t properly covered?
Sorry, European Union… but this experience was 100% crap!
8 november 2025
Review zonder uitnodiging
Antwoord van Italiatren
Hi Elena,
Thank you for taking the time to share such a detailed account of your experience. We’re sorry to hear about the significant disruptions you experienced during both legs of your journey, including the cancellation, multiple connections, and the additional delays on your return to Geneva.
We understand how frustrating this must have been, particularly after booking what you understood to be a direct journey and paying CHF 200 for your ticket.
We would have liked to review your booking and better understand the circumstances surrounding the journey and the information provided at the time of booking.
Could you please share your ItaliaTren booking reference with us? This would allow our team to locate your booking and investigate what happened.
We sincerely apologise for the inconvenience and frustration you experienced, and we appreciate you bringing this matter to our attention.
Kind regards,
ItaliaTren Customer Service Team
Compagnie limite frauduleuse
Compagnie limite frauduleuse : se faisant passer pour l'entreprise Trenitalia, ils vont même jusqu'à apparaître en haut de vos recherches. Ils appliquent des frais supplémentaires à l'achat du billet (85€ devient 96.20€) et ne permettent pas d'ajouter de chien. Les guichets Trenitalia ne peuvent rien modifier sur votre billet acheté chez Italiatren. Je n'ai pas pu rajouter mon chien, et donc je n'ai pas pu embarquer dans le train. Je les ai prévenu avant le départ du train que je je souhaitais un remboursement, et ils n'y procèdent pas sous prétexte que je les ai prévenus après. Pourtant, l'heure d'arrivée des mails ne ment pas. A fuir !
28 oktober 2025
Review zonder uitnodiging
Antwoord van Italiatren
Hi traveller,
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you encountered, particularly regarding the additional fees, the inability to add your dog to the booking, and the subsequent issues with your journey and refund request.
We understand how frustrating this must have been, especially after you contacted us before the scheduled departure to request a refund.
We would have liked to review your booking and better understand what happened, including the ticket conditions, the timing of your request, and the charges applied.
Could you please share your ItaliaTren booking reference with us? This would allow our team to locate your booking and investigate the matter properly.
We sincerely apologise for the frustration and inconvenience you experienced, and we appreciate you bringing this to our attention.
Kind regards,
ItaliaTren Customer Service Team
Attention ce n'est pas le site TRENITALIA !
Même expérience que certains autres utilisateurs ... vous cherchez TRENITALIA et le moteur de recherche vous propose en tête de liste le site ITALIATREN avec un lien "Réservation en ligne sécurisée | Trenitalia". Je n'ai pas été assez vigilant et je me retrouve avec des frais de 6,91€ pour deux billets d'une valeur de 70€ ... 10% :o
Le site est bien fait car il présente le logo TRENITALIA en haut de la page.
Bien joué pour gagner 10% facilement ... la prochaine fois je serai plus vigilant !
Le site est certainement très utile si vous n'avez pas de compagnie de train privilégiée ...
5 oktober 2025
Review zonder uitnodiging
Antwoord van Italiatren
Hi Benoit,
Thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed by the additional fees applied to your booking and that you were not aware of them before completing your purchase.
We understand your frustration, particularly regarding the €6.91 in fees added to your two tickets and the confusion you experienced during the booking process.
We would have liked to review your booking and better understand the charges that were applied in your case. Could you please share your ItaliaTren booking reference with us? This would allow our team to locate your booking and investigate what happened.
We sincerely apologise for the frustration you experienced and appreciate you bringing this to our attention.
Kind regards,
ItaliaTren Customer Service Team
ItaliaTren website didn't let me buy my specific tickets
The website initially didn't let me buy the tickets I wanted. I tried multiple times and even used a different browser. It popped up with a prompt asking me to choose a different "tariff" (or ticket) or cancel. The next day, I went back into the website and saw that the ticket prices for my selection increased and was able to buy an earlier train tickets for the price I wanted. So now I have learned that the reason I wasn't able to book my tickets is that the train ticket price increase wasn't reflected yet on the ItaliaTren website. I wish they could just say on the prompt that popped up. It was very frustrating.
3 mei 2025
Review zonder uitnodiging
Antwoord van Italiatren
Nomango, thank you for your comment, but what you're describing doesn’t fully align with how our platform works.
ItaliaTren connects in real time with Trenitalia’s official pricing and availability. If a selected fare is no longer available, the system will notify you to choose another fare or cancel—it does not block purchases without explanation, nor does it delay fare updates to mislead users.
It’s possible the fare you were trying to book had just expired or was a promotional rate that sold out. The prompt asking you to select a different tariff is a standard message when the original option is no longer bookable.
We understand your frustration, but your experience likely reflects a fare availability issue, not a system failure or hidden price change. Our 24/7 support team is always available to assist in real time and clarify any confusion.
The tranitalia website is NOT user friendly …
The trainItalia website is very unpredictable and not at all user friendly. It is an ordeal to use it, each time.
This last time, I had not received my PAID tickets and I had a hard time trying to contact them. Fortunately, the help service I finally found was very helpful and they found and sent me my tickets. Thank you to them.
30 april 2025
Review zonder uitnodiging
Antwoord van Italiatren
Suzanne, thank you for your review—but it seems there's a clear misunderstanding.
Italiatren.com is our platform, and we are specifically designed for international travelers. We offer a user-friendly interface in multiple languages, support various currencies, and provide 24/7 customer service—all features that are not typically found on the official Trenitalia website.
What you're describing does not reflect how Italiatren operates. It’s likely that you made your booking elsewhere, possibly on Trenitalia’s site, which can indeed be more limited for non-Italian users.
We kindly suggest double-checking where you actually made the purchase. If it wasn’t with us, we’d appreciate if you could correct your review to avoid confusion. If it was, our support team is here 24/7 and happy to help you directly.
Site a fuir.
En cherchant à acheter un billet sur le site officiel de Trenitalia, je suis tombé par erreur sur ce site, qui s’affiche en premier via une publicité sur Google, jouant d’entrée de jeux sur la confusion entre les noms des deux sites en question. Pensant être sur le site officiel, j’ai finalisé mon achat avant de constater que les frais de plus de 9 euros, facturés en plus du prix du billet, et sans explication claire, n’ont aucune raison d’etre. Le site officiel de Trenitalia n’en applique pas pour strictement le meme service.
Ce site ne propose donc aucun véritable service : il parasite simplement l’expérience des utilisateurs en profitant de leur confusion pour encaisser des frais injustifiés. Ce genre de pratiques, menées par des commerciaux qui ne créent rien et ne vendent rien d’utile, nourrit l’obscurantisme et décrédibilise l’économie numérique.
Ils ne font que prospérer sur la tromperie : une véritable plaie pour les consommateurs.
Je recommande vivement d’éviter ce site et de passer uniquement par le site officiel de Trenitalia. Méfiance !
25 april 2025
Review zonder uitnodiging
Antwoord van Italiatren
Thank you for your feedback, but we must firmly clarify several points.
Italiatren.com is not pretending to be Trenitalia, nor do we attempt to deceive users. We are a transparent, authorized reseller of Trenitalia tickets, and this is clearly stated on our website. The fact that we appear as a sponsored result on Google is standard advertising practice—not deception. Many travel platforms use paid ads to reach users.
The €9 fee you mention is clearly displayed before payment and covers added value services such as international payment processing, a multilingual platform, and 24/7 customer support—none of which the official Trenitalia site provides for non-Italian speakers.
Calling our service “a scam” or “useless” is unfair and inaccurate. Many travelers rely on us precisely because of the ease, accessibility, and assistance we offer—services that go beyond simply “selling a ticket.”
We recommend reviewing the information provided during purchase, which was available at every step. If you still have concerns, our support team is ready to assist you 24/7.
Never again with this traincompany
Never again with this traincompany. My girlfriend and I went to Florance from Pisa. We bought a single ticket on the day itself, so we thought it was all settled. We went in the train and the conductor said to us our ticket is not valid. So besides the 2x10 euro we paid a additional 2x68 euro as a fine. Apparently when you buy a single ticket valid for only that day at the machine you have to "check in" at another machine that is somewhere in the corner of the trainstation. It was totaly not clear. And now we payed for 2 single tickets + 2 fines around 160 euro for 1 hour train journey. Ridiculous! The conductor didn't even care we bought a ticket trying to follow the rules and that we were tourists. If you want tourists to travel with your train (apparently you do so because english is a option at the ticket machine), make it clear for them what to do. Because this is literally scamming tourists. The only thing they showed on the screen of the ticketmachine is a small line with "validate your ticket" in Arial 8 so tourists can't read it at all! Just a suggestion, make a pop up notification that tourists have to press yes and then explain how the stamp machines look like or something when they select English as language. I want my money back, thank you for ruining our last day in Italy!
7 december 2024
Review zonder uitnodiging
Antwoord van Italiatren
Thank you for sharing your experience, Freek. We understand your frustration and regret that your train journey turned into such a negative experience. However, we’d like to clarify some important points.
The issue you encountered stems from the validation process required by many train operators in Italy, including the need to validate tickets at designated machines before boarding. While this process is standard across the country, we understand that it may not always be clear to travelers unfamiliar with the system. Your suggestion of improving the instructions for tourists is valid, and we will pass this feedback along to the railway operator.
As RailClick, we facilitate the booking of tickets but do not set or enforce the policies or procedures of the train operators, including fines for non-validated tickets. However, we are here to assist you in any way we can. If you’d like, please contact our customer support team, and we can help you escalate your concern with the train company.
We appreciate your feedback and are committed to improving the travel experience for all our customers. Thank you for taking the time to share your thoughts, and we hope you’ll consider giving train travel another chance in the future. Safe travels!
Avoid!!
Ordered a return journey, was only sent half the tickets. Online chat told me I had used an ‘unverified channel’, but they could see my booking and said I only booked one way. I could not send a photo of the booking page which showed out and back. Total scam. They just left the chat. No help at all. Had to buy more tickets, not from them!
28 oktober 2024
Review zonder uitnodiging
Antwoord van Italiatren
Thank you for your feedback, Vikki.
We’re sorry to hear about your experience, but we’d like to clarify that RailClick does not offer an online chat service. It seems there may be some confusion regarding your booking. We recommend you check the details again, as it appears you may be referring to another company.
As an official booking platform, we strive to provide a reliable service, and our customer support is available 24/7 via email and phone. If you have any concerns about your booking, please reach out to us directly with the relevant details, and we’ll be happy to assist you further.
We encourage you to ensure that your review accurately reflects your experience with us, as misleading reviews can affect our reputation.
We are committed to ensuring customer satisfaction.
Une arnaque
Une arnaque. Vous tapez trenitalia et en faite vous tombez dans les annonces sponsorisees sur une agence. Leur site exploite le logo de trenitalia, ils prennent en plus une com au passage. En cas de probleme par exemple vous avez choisi une mauvaise date, pas de reponse dans les 24 heures. Alors que sur le vrai site de trenitalia vous pouvez le faire. Un scandale, j ai discute avec un controleur de trenitalia, de nombreuses personnes ce font arnaquer.
18 september 2024
Review zonder uitnodiging
Antwoord van Italiatren
Bonjour, merci pour votre commentaire. Si vous avez un numéro de commande ou un identifiant, veuillez nous contacter via https://italiatren.com/fr/contact et ce sera un plaisir de vous aider à résoudre tout problème.
Nous tenons à préciser que nous sommes une entreprise de réservation officielle, partenaire de Trenitalia, et que nous n'avons pas de contrôle sur ce qui se passe avec les trains ou les problèmes liés à l'infrastructure ferroviaire. Cependant, nous vous encourageons à nous écrire, et nous ferons tout notre possible pour résoudre tout problème survenu.
Nous vous demandons également de vérifier si vous parlez bien de nous dans votre commentaire ou si vous avez commis une erreur de jugement. Diffamer sans fondement peut entraîner des malentendus. Nous espérons avoir de vos nouvelles pour vous aider!
Just flee this company is more than…
Just flee this company is more than horrible.
Their flexible system is just a scam as they are locked on one train and they push you with a lot of notifications to check-in on the train stating on the email to check-in that the ticket will be flexible. However when you check-in it then they tell you it is not anymore possible to change anything even Italian police was confused about their practices. If you can just take the bus in Italy.
13 juni 2024
Review zonder uitnodiging
Antwoord van Italiatren
We are an official Trenitalia partner, and we strive to provide transparent and reliable service. We offer flexible ticket options.
We kindly ask that you verify if you’re truly referring to us in your comment or if there may have been a misunderstanding. Defaming without proper basis can lead to confusion.
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