Independent Utility Advice Ltd Reviews 

331
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Shannon Nixon was extremely helpful in securing us a significant CCL rebate. She was friendly and approachable, undertook the work swiftly and kept us updated throughout the entire process. Many thank... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Dealing with Ben as our account manager has been a great help. We are a Primary School based in the North West. Their advice and approach will save the school several thousands with energy cost... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Anthony Shanley was very professional and made multiple efforts to get my CCL refunds from our utility providers. HE went above and beyond what I was expecting and we finally did get our refunds. Cont... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Shannon N got in touch regarding a CCL rebate. This is something we wasn't aware we were eligible for - She was helpful throughout and handled every aspect of the claim, keeping us informed at every s... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens


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4,2

Goed

TrustScore 4 uit 5

331 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,2

Alle reviews

(331)

60 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great Experience

Cracking deals offered, professional & the best company service support ever

11 juni 2025
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Good afternoon,

Thank you for leaving us your great feedback! We're so happy we were able to offer you a good deal as well as support you and your business!

Beoordeeld met 5 van de 5 sterren

Lucy and jason were great support…

Lucy and jason were great support through out the full process, help me find great rates. Also helped me other bills great service 5 star plus from me

11 juni 2025
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Good afternoon Ahmad,

Thank you for your feedback! We'll pass this along to Lucy and Jason and we look forward to continuing to provide you with 5 star service!

Beoordeeld met 5 van de 5 sterren

excellent service

excellent service , do what they promise , best prices , thanks

10 februari 2025
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Good morning Sheikh,

Thank you for your positive feedback! We hope to continue delivering excellent service to you and your business!

Beoordeeld met 4 van de 5 sterren

I would definitely recommend…

I would definitely recommend Independent Utility Advice to anyone looking to secure a great deal for their Utility contract renewals - Simon and Amanda have been very helpful in securing the best deal out there for our Company - cheers guys

10 juni 2025
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Good morning,

We're so pleased you're happy with our service and are willing to recommend us! We'll pass on your lovely feedback to Simon and Amanda and we look forward to continuing to work with you!

Beoordeeld met 5 van de 5 sterren

Sımon

Sımon, Amanda and the team are always there to support the business and have been great to work with. Highly recommended

6 juni 2025
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Good morning,

Thank you for your great feedback, we'll pass this along to the team for you! We look forward to continuing to work with you in the future!

Beoordeeld met 5 van de 5 sterren

The team answered my questions very…

The team answered my questions very professionally, and provided great advice. Very happy with their service

14 mei 2025
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Good morning Paul,

We'll always be on hand to offer you advice and support whenever you need it! We're so pleased you're happy with our service and we look forward to continuing to work with you in the future!

Beoordeeld met 5 van de 5 sterren

First class service from beginning to…

First class service from beginning to end from Lucy Magee

6 juni 2025
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Good morning Anthony,

We pride ourselves on offering exceptional service to all of our customers, we'll pass this feedback on to Lucy who I'm sure will be thrilled!

Beoordeeld met 5 van de 5 sterren

Stephen and the team have been very…

Stephen and the team have been very helpful, explained everything throughout the process and I am confident they got me the best deal available for us, not only for now but for the future.

Thank you team!

5 juni 2025
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Thank you for your amazing feedback! We'll pass this on to Stephen and the team and we look forward to continuing to work with you in the future!

Beoordeeld met 5 van de 5 sterren

Stokesley Sports Club

I was recommend to IUA by a friend and I can’t be happier with the service and cost savings for our Sports Club , great and very smooth service from start to finish .
Ted Watts

4 juni 2025
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Good morning Ted,

Thank you so much for your review! We're thrilled that you're happy with the service received and that the process was pain-free for you and your business

Chloe

Beoordeeld met 5 van de 5 sterren

Helpful

Helpful, knowledgeable advice.

3 juni 2025
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Good morning Mark,

Thank you for your review, we're so glad we were able to offer beneficial advice to you and your business!

Chloe

Beoordeeld met 5 van de 5 sterren

Ralph Stephenson

I Like to share honest review for Mr Ralph Stephenson. I meet him in my business accidently from that till know all my company Electricity contracts he look after.
I was in big problem with YU Energy. He take me out from them to put me new company which help me to save 2500 monthly. Thanks to him he is available all the time for all my problems with electricity

3 juni 2025
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Good afternoon Muhammad,

We're over the moon that you're happy with the service received and that we were able to save your business money! We look forward to continuing to work with you in the future

Chloe

Beoordeeld met 1 van de 5 sterren

Cold called although TPS Reg

Cold called although TPS Reg. Caller advised he had not been trained on TPS.

Draw your own conclusions.

22 mei 2025
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Good afternoon,

We'd like to discuss this further with you and also apologise for any inconvenience, please call our customer services manager on 0800 029 1905 so we can get this rectified for you as soon as possible.

Beoordeeld met 4 van de 5 sterren

There was a difference of opinion…

There was a difference of opinion between the parties about the contract, but after speaking to Jack a couple of times we were able to get the matter resolved and come to a mutual understanding.

21 mei 2025
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Good afternoon,

We're so glad to hear you were able to come to a mutual understanding and that Jack was on hand to help you in finding a resolution that suits you and your business needs!

Beoordeeld met 5 van de 5 sterren

Awesome service

Amrit, Amanda and Lucy are out of this world. What a great team!
Ed

13 mei 2025
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Thank you for your feedback!

we are extremely proud to hear that you are happy with the support from the team.

We look forward to working with you in the future.

Jess

Beoordeeld met 5 van de 5 sterren
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Good morning Karina,

Thank you for your review, we're over the moon we've been able to support you! We look forward to continue doing so in the future

Chloe

Beoordeeld met 5 van de 5 sterren

Great

Great, highly recommended - Excellent service !!

28 april 2025
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Hi Steven,

Thank you for the lovely review, we're thrilled you're happy with our service!

Chloe

Beoordeeld met 1 van de 5 sterren

Don't even deserve the one star I do…

Don't even deserve the one star I do hope something gets done about how the people in this company obtain their contracts. We have been coerced into a 4 year contract with them which was apparently signed June 23 for it to start October 24 ??? , with them copying signatures from a previous contract obtaining our bank details for direct debit from there , as there is no way we gave them for the present dispute , which is currently with the ombudsman. Jason Andres was the guy who spoke to the accounts assistant about this, who in turn told her boss that he had been into the office and spoke to her, immediately her boss phoned jason Andres and told him that accounts assistant had no authority and under no circumstances to contact her again and to speak to the general manager (director) , no contact was ever made to him Coerced into a contract which increased our tariff from 7.43 standing charge to 157.12 per day, unit charge of 4.85 to 12.49 who in there right mind would agree to this contract .
As we say we feel this contract has been fraudulently obtained, and we are not the only company that has experienced this just check other trust pilot reviews .
In our opinion stay clear of this company.
Under no circumstances get involved with this company.

23 april 2025
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd


Good Afternoon Ms Cooley , firstly I would like to apologise for the inconvenience caused, I can assure this is not how we run as a business.

After looking into this further I can see that this was taken to the Ombudsman by yourself which we have been advised by them that they have deemed this as a fair and legit sale.
The signatures were done via Signable directly from the confirmed business email address and calls to confirm the above.

Again, we would like to apologise that you feel this way and if you would like to discuss this further, please do not hesitate to contact us on the below.

0800 029 1905

Jessica

Beoordeeld met 5 van de 5 sterren

Great assistance & expertise.

Hi Stacey,
Thanks for your email, and apologies for not connecting on the phone.
We ( GTR Group ) have huge faith in IUA looking after our needs, especially given the fact that Anthony Douthwaite ( your colleague ) has been looking after us for many years now, and has proven faultless.
Many thanks for all that IUA do, keep up the great work team. Simon.

17 april 2025
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Hi Simon,

Thank you so much for the amazing feedback for the team, IUA are thrilled that we can continue to look after you.

We look forward to continuing to work with you in the future!

Chloe

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