Ingrams Water & Air Reviews 10.963

I have purchased from this company many times. Great service.

Long waits on telephone calls. Took 7 days to get a call back from tech/warranty. After speaking with technician
Things we handled in a satisfactory manner.

Atina L. and Tammy got my problem to tech services quickly and I got a solution! After a week away for Thanksgiving I was able to get the units working. Thanks again!

Answers the call then returned my call with the right part . Told me that it would be sent out the same day.I received the part in a timely manner that fixed my problem.

Well handled by everyone. Delivered in a timely fashion.

Spent approx $7000 in last six months and called them in august with a question about line set size no one ever called me back. purchased 2 ton run tru heat pump went to install on 11/26 and found txv valve was damaged. called on 11/27 at 11 am to get new valve left call back number and no call from them yet. when you call to purchase equipment they cannot take your order fast enough Ispend alot of money on equipment every year and i will never do business with them again i purchased equipment from another on line supplier and they have awsome customer support I like the run tru equipment but the equipment is no good to me if this company is not going to stand behind it

I am a retired chief engineer for a very large hotel chain with an extensive HVAC background, both commercial and residential, including college and 35 years experience. I have researched the Mr. Cool brand, units and this distributor for some time now, before deciding to make this purchase.

Ingrams Water and Air: This distributor absolutely has the best price, hands down, on the market. I have studied on this for over a year before coming to the decision to purchase. Ingrams has a “A” rating with the Better Business Bureau and in analyzing the negative complaints filed against them, I found that most appear to be DIY'ers who either got in over their heads or who do not understand the nature of the heating and air industry. Always remember, the buck does not stop with the distributor but with the manufacturer. Distributors have no control over warranties and manufacturer policies. A prime example, you will never get a manufacturer to pay for lost refrigerant due to a part failure. Getting mad at the distributor accomplishes nothing.

Mr. Cool 3.5 Ton Gas Pack Unit: The description, condition and quality of this unit is very well laid out on the Ingrams Water and Air website. All needed publications for information, owner's manual, specs, installation and troubleshooting are prominently displayed for download on each unit page. Having at will access to all these, with an absolute minimum of trouble, allowed me to be able to calculate my new gas line needs, electrical requirements and placement for replacing my old unit, an all electric package unit, with this new Mr. Cool gas pack. I was also, able to calculate as to whether my old ducting was adequate for the sizing of my new unit and adequate for the purpose before purchasing.

Shipping: The unit arrived in three days from the placement of my order, which I found to be a surprise. It was shipped via a very reputable LTL carrier whom I have done business with for over 35 years. I was very pleased with that. I was promptly contacted by the carrier upon the unit's arrival. The carrier was unable to make the delivery from their dock to my location due to the size of their delivery vehicle and inadequate maneuvering room at my location. That is not the fault of the distributor or the carrier. I arranged to will-call for the unit with my pickup and trailer. I removed the light cardboard cushioning and shrink wrap and inspected the unit for damage with the carrier's representative present. I had no damage. The attention to detail and planning put into this unit so as to insure no shipping damage was excellent. The unit base frame has attached cushion bumpers around the fork lift access holes to keep the forklift from making contact with the unit and bending or damaging it during transfer movement, which is where the most damage occurs to things being shipped by LTL carriers. The unit is clearly marked with all needed informational decals identifying the locations of the accessories needed for install and for the additional accessories that I purchased, i.e. thermostat, etc... The unit arrived in excellent condition and was as described by the distributor and shipping was better than expected. The appearance and quality of this unit was excellent upon inspection. I was impressed at it's appearance. This unit is somewhat larger and heavier than my old unit but seems to be better made and much more substantial. The duct ports are close to those of my old unit and can be accommodated with a little minor sheet metal work. No LTL carrier is immune to knuckle dragging forklift monkeys who could tear up a chrome plated cannonball without even trying, so I am not being overly optimistic here. No amount of pre-planning will protect you from mouth breathers on forklifts.

I have had a golden rule for 45 years; Say what you are going to do and always do what you say! This distributor appears to practice that rule well. These guys ain't Amazon but they ain't far from it, either!

Thank you.
first, helping to locate and identify the problem. secund send the parts to fix it. Great job. Great staff...

Good Company to work with, I Worked Back and fourth with Matt M. (Alot of emails) mainly because of finding more problems on my end.. To get the right sized system for my Home, The full package New Revolv Gas Furnace, Coil And 3.5 ton Heat-pump, Line-set, The Installation was easy to install and everything went good. I have a nice Warm toasty House Now!! The Shipping Was Fast, 3-days and everything Arrived in perfect Condition, Ingram's will have a repeat customer If/When I need to get more HVAC Stuff.

It took me awhile to find my part, but on my first phone call I knew that I had found the right company. The technician knew exactly what I was describing and knew exactly what part I needed and put me on a call back list from the purchasing office and my order was processed in the most professional way and 2 days later my part arrived. 6 months of searching only took 10 minutes to complete my order once I found this company. I am extremely pleased with my experience with Ingram air and water, thank you.

Ingrams seems to be a well run company. Can always and successfully be in contact with them to answer all the questions inherent in a DIY install. My go to person Eric was always very helpful and informative. My total cost was 1/4 of what was quoted to me by a commercial installer. 30 days in I have been quite happy with my minisplits. It was an easy install. Only problem was waiting for the electrician to finally power up the system. I'm expecting big savings over what I pay for oil here in Massachusetts. Hoping the Mr. Cool equipment will prove durable enough to get me through a bunch of heating and cooling seasons. Thanks Ingrams keep up the good work !

Lots of information to see before you order if you want. Ordering was easy. Patricia reviewed my order and she discovered I had ordered 2 of something that I only needed one of. We got that corrected. She made sure I had the components I needed.

The customer service rep was kind, patient and very polite. She double checked everything to make sure I ordered exactly what I needed.

The lady, Tammy, was very helpful and she knew what I was talking about so she was very knowledgeable in what the company sells. They also was quick in getting my order together and getting it ship to me in a timely manner. I am very pleased with the staff and service.

Dealing with Ingram Water and Air was a seamless process and efficient. Eric Wille was very helpful and professional in getting the unit I needed.

Great service compatible prices and fast shipping

Timely delivery of the system, good price. System hasn't been installed yet so no comments on anything else yet.

I have ordered equipment on 11/9/23 and it is now 11/22/23 and have still not received equipment.

Order was received just a few days after ordering. Installation went well and the couple of questions that I had were answered quickly even on a Saturday.