The initial ordering was very knowledgeable and helpful. Sent the correct part, but it was damaged on arrival. Within one day they sent out a replacement. It arrived in two days in perfect cond... Toon meer
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Lees wat reviewers zeggen
Paid almost $4k for a Mr Cool system. They were paid immediately (4/1/26), the next day got an email saying the system was shipped, but no freight company or tracking number provided. Waited till 4/6... Toon meer
Got it delivered swiftly, and installed successfully along external in-take air PVC pipe by my HVAC man, fired up well as expected, and runs significantly quieter - just a few hours! It keeps the... Toon meer
18k mini split Easy Pro. 2nd Ingram purchase and coulld not be more pleased with the level of service and exceptional products we received. Yes, one could purchase elsewhere but Ingrams goes th... Toon meer
Bedrijfsgegevens
- Pompleverancier
- Openhaard- en kachelwinkel
- Meubelwinkel
- Ketel- en verwarmingsdienst
- Energiecentrale met fotovoltaïsche zonnecellen
Info over Ingrams Water & Air
Informatie afkomstig van verschillende externe bronnen
We are a family owned heating and air conditioning company.
Because my name is on the business, I work hard to make sure you get the best possible shopping experience. I look forward to hearing your comments.
Because my name is on the business, I work hard to make sure you get the best possible shopping experience. I look forward to hearing your comments.
- Doug Ingram
(Founder and CEO)
We'll Be Here If You Need Us
Geschreven door het bedrijf
- Quality Products
- Name brand heating and air conditioning equipment with some of the best warranties in the industry!
- Affordable Prices
- When businesses get greedy, customers pay. And that's not what we're about! We offer some of the lowest prices available on heat and air conditioner systems, because we believe God called us to help those who need it.
- Lifetime Tech Support
- Call us at any time for FREE technical support right over the phone.
Contactgegevens
50 Remington Way, 42051, Hickory, Verenigde Staten
- 800-360-1569
- support@iwae.com
- iwae.com
4,3
Uitstekend
11K reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great Service Provided
Quick answers, correct part determined, quick shipping, very professional and personable. The manufacturer of the mini-split I called to purchase parts for couldn't even tell me the part number. Ingram's support staff was able to determine the correct part and were able to get me the part in a timely manner. The staff was very nice and it was a great experience dealing with them.
29 november 2023
Their website was easy to use very…
Their website was easy to use very quick shipping. Good people to deal with.
29 november 2023
Order arrived on time
Order arrived on time, hooked up the compressor no problem and worked great.
3 oktober 2023
Outstanding customer service
The Ingrams customer service is outstanding. A resent purchase issue was resolved in 1 day with a manufacturer that I have been attempting to get help from for more than a month on a separate problem.
29 november 2023
They told me exact part I needed and…
They told me exact part I needed and got it ship to me very fast! I will be using them again.
20 november 2023
Great company to work with
It was a pleasure working with this company. Carissa was able to pinpoint the exact replacement parts I needed to repair my mini split. I would definitely use them again in the future.
28 november 2023
Eric listened to my requirements first
Eric listened to my requirements first, then offered a ‘best’ solution.
I’m in the process of installing - so far no problems.
27 november 2023
Pleased customer
Inventory, timeframe in which product was shipped , and the contact I used showed politeness along with knowing the product.
27 november 2023
DO NOT BUY FROM INGRAMS HEAT AND AIR!!
DO NOT BUY FROM INGRAMS HEAT AND AIR!!!
Eric Willie, in customer service, Gillian Jones, the customer service manager, and Wendy Enriquez, shipping specialist (who doesn’t even have a voicemail set up) lied to us and/or simply quit responding to all communication. We purchased ONE heat/air unit. They charged us for two and sent both of them, even though we contacted customer service and told them the problem before the second unit shipped. Every customer service rep we’ve spoken to (Eric Willie, Gillian Jones, and Wendy Enriquez) has lied to us and/or simply quit responding to us entirely. We eventually disputed the charge on our credit card. Ingrams PROMISED to return our money and pick up their unit if we canceled the dispute. Like an idiot, I believed them. Now that it’s cancelled and they got their unit back they’re telling me they won’t refund our money for at least 2-3 months, because that’s their company policy, regardless of the fact that it was their mistake in the beginning. This is hands down, one of the worst companies I have ever had to deal with. They don’t answer calls, emails, or voicemails.
By the way, they pay unhappy customers to take down negative reviews on other platforms, that’s why they look like they have good reviews. I’d be happy to update this review if they decide to do the right thing and quickly refund the money they never should’ve taken from us in the first place.
4 december 2023
Review zonder uitnodiging
Once I received my kit
Once I received my kit, I feared I had not gotten long enough line sets. I called customer service and expressed my concern and was assured that I could return & exchange for a longer one. Once I was reassured I returned to my project with an open mind and discovered that what I ordered was sufficient!
1 september 2023
Thanks you
Thanks for great service. I bought my mini split between 4 and 6 years ago . Unit still works great .
16 november 2023
Delivery in Snow
Good communication and customer service. The delivery driver put the Mr. Cool Universal where requested.
The delivery took place through the Holidays and even in snow.
17 november 2023
I placed an order for a Mini-Split it…
I placed an order for a Mini-Split it was shipped and showed up when I was told it would be on site, I could not be happier.
17 november 2023
Fast and courteous service.
24 november 2023
Great Customer service!
Pre order questions were answered completely. Ordering process on the telephone was quick and easy. Shipping was very fast. Will definitely use them again.
9 november 2023
A flawless purchasing experience
A flawless purchasing experience. Matthew McKinney in Sales was responsive and helpful every step. I picked up the equipment rather than having it shipped, and he made sure it was ready and waiting. Will definitely do business with them again.
30 november 2023
They are very helpful and…
They are very helpful and knowledgeable, I received my pellet stove and it is exactly what I wanted, thank you
15 november 2023
Friendly knowlegeable
Friendly knowlegeable, helpful, great service
Paul was great - Hickory
Loading guys careful
Thank you
22 november 2023
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