Fleur was super helpful with customer service from start to finish. My item arrived quickly, and I received regular updates throughout the delivery process, which made the whole experience really smo... Toon meer
Bedrijf heeft geantwoord
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We purchased chairs ex display.When arrive were new condition never been sat on in original packaging and box and a great saving from other retailers .,Spoke with the staff and owner off the store fo... Toon meer
Totally satisfied my stationary addiction whilst in lockdown. Hand delivered a lovely notebook, desk tray and pens to my door to make WFH life a bit more bearable. Great service, great items. Repeat p... Toon meer
We bought our dream HAY sofa from here! We visited the store especially to sit on it and the staff were so helpful. It’s such a lovely store and we would visit more regularly if we were closer. Fleur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
iyouall is a design store and studio selling a considered collection of gifts, homeware, furniture and stationery based in London. Brands include Hay, Ferm Living, Normann Copenghagen, High Tide an...
Contactgegevens
48 East Dulwich Road, , SE22 9AX, London, Verenigd Koninkrijk
- 0207 450 3552
- customer@iyouall.com
- iyouall.com
4,9
Uitstekend
203 reviews
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Wonderful items and good service
This company has many of the sort of Scandi objects that I love. I bought my Hay item at a good price and it was exactly what I wanted for my newly designed home office. My item arrived quickly and comms were excellent.
13 februari 2021
Fab quality ❤️
13 februari 2021
I’ve ordered a plant pot and have no…
I’ve ordered a plant pot and have no idea if it’s coming or not. I’m just being ignored.
10 februari 2021
Antwoord van Iyouall
Hey Nick
thanks for the email, hope you are well today? I have also replied to your email from last night at 9.22pm.
sorry we have not been able to reach you, we have tried to get in touch concerning your order. I did call and leave a voicemail to explain that your order was ready to collect, as stated on your order but as I could see you are not living so close to the store so I wanted to check that collection was the option you wanted.
These XXL pots are a collection only item as they very often break during shipping. this info is written in the description of the product info.
https://iyouall.com/products/hay-flower-pot-xxl?_pos=1&_sid=a84f9cacd&_ss=r
You would have also got info on your order via email ( these may have ended up in your spam folder ).
if you are not able to come and collect then we will happily give you a refund, we were just waiting to hear back from you concerning the collection before doing this.
We understand these are very difficult times right now so thought you would get back when it was convenient for you.
please let me know what you would like to do and I will get the sorted for you.
i am sorry that you have been waiting and feel like we have ignored you, this was not our intention at all.
speak soon
enjoy your morning
Fleur
Wonderful independent store in Dulwich!
Really lovely customer service from Fleur, and easy and safe click and collect processes in place with lockdown.
10 februari 2021
Lovely product
Lovely product, just as pictured. They ended up delivering, though we had selected click and collect but we did not mind as there was no extra cost. Would buy from the shop again.
7 februari 2021
Amazing!
Great and prompt service, the item arrived in a prefect condition, on time. Highly recommend and will definitely order again.
7 februari 2021
Excellent service
Excellent service, super quick with beautiful presentation. Thank you
5 februari 2021
One of my favourite stores
One of my favourite stores, such a thoughtfully curated selection of homeware goods. Also does great sales, better deals than other larger stores such as Amara etc.
11 januari 2021
I did not receive the item I ordered…
I did not receive the item I ordered due to a "glitch" in the system. But I didn't receive notification of this until after I had been told my payment had been refunded. Customer communication not as good as it could have been.
11 januari 2021
Antwoord van Iyouall
Hey Gillian, thanks so much for your feedback, hope you and your household are well?
I am so sorry our communication was not as good as it normally is. We did have some problems with our system over the Christmas and New Year period and due to me being ill with Covid from Boxing Day our communication was not up to our usual standard. I do hope you will order with us again.
Sorry again
Enjoy the rest of you day and take care.
Fleur
Great shop & customer service!
11 januari 2021
Products arrived exactly as pictured
Products arrived exactly as pictured and described, and in an efficient manner. Lovely curated items in the shop. Very happy with the service and selection, will be back soon!
9 januari 2021
I had been after this item for a while…
I had been after this item for a while - Iyouall was by far the most reasonable price. It came quickly, well packaged. Good service all round.
8 januari 2021
A great range of products with very…
A great range of products with very friendly and efficient customer services.
21 december 2020
Lovely poducts
Lovely poducts, effective communication, easy site to browse and make purchase, would recommend!
21 december 2020
Item turned up on time in beautiful…
Item turned up on time in beautiful packaging with a hand written note. Will definitely shop here again.
10 december 2020
Happy with the product
Happy with the product. Fair price. Nicely wrapped. Staff friendly and helpful.
10 december 2020
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