Jackies Kids Reviews 

I wish I checked the reviews before purchasing. Avoid this website, misleading information, horrible and rude customer service, not helpful at all. You are buying from Uk website but if you want to return you have to pay for postage to China.

Waited ages for product to arrive , when received cheap rubbish from china.

Absolute nonsense. delivery takes ages. if you request a cancelation of the order as a result, they won't cancel. if the other arrives late and you request a return slip/QR for a refund, they ask you to return to China bearing the cost despite stating 30day-money back guarantee on their website. plus unethical customer service response.

Not an actual legitimate company, recieved a faulty product and terrible customer service.

The product ordered and purchased turned out to be a counterfeit product a children’s book with pop up dinosaurs, shockingly poor quality a complete con I would advise that no one uses this company

I was extremely disappointed with the customer service I received after receiving a damaged product. Instead of making the return process straightforward, I was repeatedly encouraged to accept a 20% refund rather than return the item. I explained that the product was intended as a gift and that it arrived damaged, but I felt like my concerns were being dismissed.

After so much back and forth, I eventually accepted the partial refund—not because I was happy with the outcome, but because I was completely exhausted by the process. The whole experience was frustrating, stressful, and left me feeling embarrassed to give the damaged item as a gift.

Good customer service should focus on resolving issues fairly and efficiently, especially when a customer receives a faulty product. Unfortunately, this experience fell well below my expectations, and I would think twice before ordering again.

OMG,I have to be fair and give them 5 stars for their excellent service. Having red some of those negative reviews,I still wanted to take chance and ordered 4 toys for my 2year old little nephew because they were really attractive. Jackies kids even offered me generous discount on each item. They kept me informed of the progress and I received the parcel containing those 4 toys today and I am so delighted to find they were all in perfect condition and in working order. They took only about 9 days and I am more than happy with their excellent service. Needless to say that I will certainly go back to them for more. Well done JACKIES KIDS.

If I could give zero stars I would. This company is obviously not in the UK as it portrays. The item I received came apart the first time it was used and my granddaughter ended up trying to eat the stuffing. The company does not want any responsibility or accountability for this faulty product. Please do not buy from this company if you value the safety of your children!

As reported by many, this is a Hong Kong based "shop", and whilst the toys were of reasonable quality, the delivery was not. 3 items were split into 2 separate deliveries, the first took 9 days, the remaining 2 items took 14. They were all on a single tracking number which meant that I couldn't track the 2 outstanding deliveries until I got another number from Jackie's. Although the shop is in HK, their website more than suggests that its uk based. Its certainly not the nice toyshop in a high street somewhere that I thought it was!

Ordered a present for a nephews birthday party. That was 3 weeks ago. Hasn’t arrived. I contacted customer support, who stated that we are still within the delivery timeframe as per their website and therefore they will not refund me. But their website doesn’t have an expected delivery time. I asked them to provide a link to the expected delivery time, and they ignored the request.

Avoid. Unreliable and untrustworthy.

Waited a long time for delivery and was unable to track item but the toy does work we ordered a talking parrot.

If it was possible I would give zero. Goods take weeks and weeks to arrive. They refuse to replace faulty items if over 30 days. DO NOT BUY FROM THIS COMPANY

If I could give zero stars then I would as product quality and customer service were both terrible. I bought a splashy sink which stopped working after just a few weeks. They refused to refund or replace as it fell outside of their 30 day returns policy. Customer service was non existent and they stopped communicating, even when I told them I wouldn't be buying from them again, nor would my family, so they'd be losing several customers. I wish I had read reviews first. Steer clear!

Scam. Don't need to say any more other than my own stupid fault for not googling them first.

Do not buy from this company Chinese rubbish arrived and it is a tiny little box. No toddler could use it so small. The advert selling it had something about four times bigger. It is not an English company and takes weeks to get here.

Poor not in uk in china

Cheap plastic imports from China.
Misleading advertising and expensive.
Delivery times are misleading.
AVOID.

Absolute shambles of a company. I ordered two pairs of toddlers slippers for a 2 year old and these were big enough for a 4 year. I bought from here thinking they were UK based as advertised but aren't. I requested to return the slippers and I was advised I've to pay to return them to Hong Kong or wherever they're based. Absolute scam and id advise anyone to stay away and buy from elsewhere.

Not a UK company. Waited 2 weeks for items produced and shipped from China. Cheap quality and misleading descriptions on website. Also, do not assume you can return easily for a refund, as you would need to pay for shipping back to China. Avoid at all costs.

It's difficult to star rate this company so l have gone down the middle with 3.
Firstly it is hugely misleading adding UK to the name as the products are sent from Hong Kong so not UK based at all.
I recieved a glitter squishy dumpling in a steamer basket eventually after several wks wait and within 3 hours of giving it to my 10 yr old Grandaughter it had exploded in her face. The "bang" sounded like a gunshot then her face/hair and alot of her body as she was in a swimsuit (also my arms and trousers) was covered in blue glitter. It had gone in her eyes which caused her to panic and shake so l had to rush her upstairs to the bathroom and 1stly very gently remove it from her eyes then put her in the bath, it was extremely difficult to remove as it was well stuck on.
Luckily there was no damage to her eyes.
The reason l have given 3 and not 1 star though is l cannot fault the company as recieved a return email to my complaint within hrs of sending it saying they are going to look into it and gave me a full refund immediately.
I however feel l need to warn other parents that this has happened and could happen again so please be warned if thinking of buying this product which can obviously be bought from other companys too.