Jackies Kids Reviews 

I stupidly ordered from this company because I thought their products were UK made. I should have done my homework. They are based in China. I ordered the playmat. It’s a piece of thin, cheap plastic with cheap plastic accessories. I’m not even going to attempt to return it. It’s going straight in the bin. Please do not order anything from this company. The products you receive are not of the quality the website suggests.

Absolutely USLESS customer service. Parcel late, tracking doesnt work and the customer service is rude and seriously unhelpful and useless

Ordered dinosaur toy took ages arrive much smaller and dosent work waste of money

Don't be tempted to order. The products are shipped from China (no doubtvwhere they are cheaply made) and take forever to arrive.

Just received my order. Alot smaller than what it looked in video. But the most annoying thing is it doesnt work. Put the batteries in and it plays a tune but doesnt do the job its supposed to do. Utter rubbish. Wont use this company again. Only had it 30 mins from delivery and its now in bin.

Chinese company masquerading as a U.K. company and requires you to return to China at more cost than the product on purpose, which is against U.K. consumer law

I ordered one of the kids and they didn’t come. WORST COMPANY EVER. I prefer browns to lick my wounds than yellow jam tart

1 item not even turned up said it was delivered have sent video doorbell footage of the full day they advised it shows no delivery to my house.2nd item said delivered to in post locker 12th May didnt arrive until 17th May by then had to purchase elsewhere .Keep asking for return label and money back for everything , keep getting ignored
Delivery people saying speak to retailer and retailer saying speak to delivery . No one taking responsibility

Ihow this company is allowed to do business its a scam. Pictures are deceiving on website quality is bad. Impossible to return or reach out to them their email address fails if you try to contact them reported them to klarna that's when they reached out to me not with return process but to tell me to withdraw charge then disappeared again very frustrating time wasting trying to deal with them you get nowhere. Dodgy company.

If I could give zero stars I would.
DO NOT USE THIS COMPANY!
This is a Chinese company masquerading as a British company. The goods are cheap quality and not worth the money and WOW do you wait a long time for things to be delivered from china. The item I bought was for a 4 year old birthday, I left nearly two weeks for it to be delivered and it still didn’t make it.
Poor kids had to wait for his birthday gift.
It’s not worth it. Save yourself the headache

Waited nearly 3 weeks for cheap and nasty item, says its a UK company only for the box and item being sent directly from China.

Wont be purchasing from Jackie's kids again.

I was very surprised to read all the negative reviews. I have ordered a couple of times with this company and the goods I’ve received have been very good.

Just not what they are representing themselves to be. Not a UK company. Cheap rubbish import, at UK prices. If they said we're shipping from Hong Kong and the goods were actually cheaper, then you may decide to take the risk for the benefit of cheaper prices, but these are UK prices on HK goods. My item took about 10 days to arrive, fair enough from that far away. When it arrived it smelt of mold / must. And was a very cheap bag. I went to John Lewis online got a backpack for the same price, delivered next day. And taxes go back into UK economy. Wish I'd never bothered with 'jackies'. Never will again.

Very very bad service .Delivered the order very late . Took more days
I emailed them no response at all I will not recommend them I did not want to give one star but nothing lower was there

I bought a winter coat for my son and after less than 3 months of light wear the zip failed rendering it unfit for purpose.

Customer services didn’t want to know and just told me they wouldn’t issue a refund, repair or return because it was now outside of their 30 day returns policy period.
I explained that my request related to a faulty item rather than a change-of-mind return and that under the Consumer Rights Act 2015, goods must be of satisfactory quality and durable. A zip failing after less than 3 months of normal use indicates the item is not of satisfactory quality.

I requested a repair or replacement and if this was not possible, a refund in line with my statutory rights but was ignored.

I tried to leave a critical review on their website but no sign of it, only positive reviews seem acceptable!

We ordered 2 transformers cars and paid £24 they arrived after 3 weeks with no boxes just 2 cheap plastic toys wrapped in bubble wrap if I saw these toys in a store I would expect to pay around £2.99 each for them the quality is that bad. Save yourself the hassle and steer well clear

This company is not based in the UK! Avoid! I ordered Glowasaurus Bath Toys for my 2.5 year old - these are meant to light up when they come into contact with water. These arrived (after a lengthy delay) in flimsy packaging and straight away it was clear that 2 of the 6 dinosaurs were broken and were rattling. In the time it had taken me to get a response from customer services about this complaint, another one just stopped working, and as I write this now only 1 is working, and that’s just 3 weeks after having them! I have accepted their 20% refund offer as I don’t want to pay to send it back to China. Do not buy from this company!

I am finally writing my experience here. It's been a month, I have ordered a product which was not on time and I requested cancelation. Jackie's team ask me to wait the product then they will accept a return. Now when I contacted them, they shared an address which is in China. Now my shipping charges are too much. They offered me 20% refund which I am not willing to accept. Seems like it's a trap because the website showing UK and return address is from China.

Ordered items never received by me.

Yodel delivered to my recycling bin in my front garden, in plain sight of the road. Yodel will not enter into a claim as they say they delivered, yes to a bin, not me.

This company is not interested in helping to resolve the issue, no refund or replacement item. Pretty sure this is against the consumer act. Little use as they are no in the UK. In my opinion, avoid at all costs.

Been waiting nearly a month for my order - and advised by customer services that I can’t cancel as it’s still in transit. I would never order from Jackie’s again.