Jackson Grundy Reviews 124

We can't thank the team at the Duston branch enough for their help with our sale and purchase. From Chris' valuation, right through to completion, the team worked tirelessly to get us over the line - especially Becky Toone. At one point, we thought the sale would never happen, due to various delays with our buyer, and we were worried that we would lose our purchase. Becky and the team worked in tandem with our solicitors to move the process forwards, including calling, e-mailing and chasing the buyer and his solicitors, and keeping us up to date every step of the way, until our eventual completion. We cannot thank them enough, especially Becky, for helping us to manage the stress, and for their excellent service and communication. Highly recommended! Thanks guys :)

The wonderful staff at JG, especially Steve, have never been anything but brilliant throughout the 2 years it has taken to sell my house. Despite many sales failing, a few on the day before completion, they have instantly secured new viewings. The have always been honest and fair, contactable at a times and personable throughout. In the midst of all the let downs, I have felt supported and respected, so that I can now celebrate the completion of a sale that could have been so much more stressful. I cannot express any more how grateful I am to their expertise and dedication.

We used the Long Buckby office to sell an elderly relations property after he died.
The staff were very helpful and made the experience for us very easy at a difficult time

Jackson Grundy was excellent, especially Becky Toone. We had an extremely risky chain where the deal could've fell through due to very tight deadlines for completion, but Becky was a force of nature doing everything she could from chasing the buyers/sellers up and down the chain as well as the solicitors . Without her it's very possible our move may have collapsed so I want to thank her very much for this

The service received from Jackson Grundy was excellent. We are truly pleased with the house that was found for us. Anna, Ben and David and other members of their team were professional, showed dedication and support throughout our experience in selling and purchasing of our house.

Many thanks to Becky and the team at Jackson Grundy Duston for all their help and support during the marketing and sale of my Mum's property.
A difficult time was made so much easier by their helpful, friendly, and professional advice and guidance.
Thank you so much.

Thank you for all your help these past few months. Your hard work helped us find our dream home, and we couldn’t be more grateful or excited about this milestone.
Mr Becky, you are the best!!

Becky Toone, in the Duston branch was helpful and caring to help find a property suitable for my 86 year old mother.. She kept us informed from the offer to completion.. A very good experience.

J&G has been in our local village for a long time it’s inevitable to experience them through buying or selling in the area. All the team at J&G Duston Becky, Chris & James are experienced and professional always took the time to help listen and be on hand to help us through, overall we had great experience with them and yes we would definitely recommend J&G in the future.

We went with Jackson and Grundy at Duston. We had an amazing agent Becky she kept us up to date with everything and went above and beyond when we were getting anxious, I would highly recommend her nothing was too much, and I want to thank her once again and now we're in our forever home

At every stage of selling the house, Jackson-Grundy staff have been very professional, helpful, friendly, considerate and generally just lovely to deal with. When a buyer pulled out at the last minute, they could not have worked harder at finding another and, after exchanging contracts this week, I had a phone call to make sure all was well. Could not recommend than more highly!

Avoid this agency at all costs. The way I was spoken to was rude, unprofessional, and completely dismissive of me as a customer. Instead of owning up to their behaviour and offering a simple apology, they sent lengthy responses trying to twist the situation to make out I was in the wrong.

Communication was inconsistent and confusing, and any time I raised a concern it felt like they were more interested in defending themselves than actually helping. It’s clear they don’t value their customers or know how to handle complaints properly.

The whole experience has been a complete waste of time and energy. If you’re looking for an estate agent who is professional, respectful, and customer-focused, I’d strongly recommend going elsewhere.

The manager Becky at Jackson Grundy deserves 10stars. Professional ,caring and supportive. Becky goes above and beyond to help,even outside of work hours. Thank you Chris for your amazing photos and James for looking after my property when showing prospective buyers. Thank you.

From day one Jackson Grundy were excellent from start to finish, they were pivotal in ensuring a smooth transition between all parties in the sale. They kept us informed, were very helpful with any questions we had and kept us sane during some stressful elements. For a first class highly professional service we would highly recommend Becky, Chris and James from Duston Jackson Grundy branch.

Excellent service Becky so helpful

Becky at Jackson Grundy was so helpful during the purchase of our house, we got really fast email & telephone responses, updates were always available. Thank you to the team for making the purchase of our first home such a lovely experience!

Although comprised of a small team, Jackson Grundy provided an excellent service and supported us through the house buying and selling process effectively and efficiently. We would highly recommend using their services.

Viewed a property with the branch at moulton for a lease hold property. First question we asked was do they allow pets to which the response was yes. We put an offer in on the property which was accepted and moved forward with the purchase. We later found out from the solicitors that pet where not allowed to be kept in property. We questioned the estate agent with regard to this only to be told the managed company had changed the rules but when we looked into this further we found out that they had never allowed pets. I had to rehome my dog because of the false information we received from this branch as if I had not carried on with purchase I would have been homeless. This is not the first time my family have had problems with branch. Would never use them again or recommend them.

I used jackson grundy to sell my mother flat, they were absolutely amazing really helpful, very thorough, i didnt need to keep calling them as they made sure i knew what was happening all of the time, would recommend you use them Becky and the team are fantastic x

Becky and the team at Jackson and Grundy have been amazing in the sale of my mums apartment. Apartment sold really quickly and Becky kept me up to date throughout the whole process and even chased solicitors on both parties behalf. Chris who came to take pictures for apartment to go on market was so lovely ahd helpful. He explained things in great detail. Appolgies for my husband asking questions about the cobblers lol. I would not hesitate to reccomend Jacksons Duston to anyone literally could not fault them. Thank you so much for making the whole process easier for me.