James Porter & Son Reviews 

Ordered Wednesday arrived Thursday by Royal Mail special delivery. Lovely hand written message from John Porter & sons staff member inside.

Thank you so much my necklace was delivered free of charge the next day by special delivery beautifully packaged and in a protective box

Excellent customer care and product knowledge. A really welcoming shop to go to

I have been using James Porter & Son since the early 90s, and my experience with them has always been outstanding. Over the years, they have consistently provided top-notch service, and I’ve never been disappointed.

What truly sets this company apart is its staff. They are not only professional but also incredibly friendly and approachable. It’s clear that they genuinely care about their customers, and that’s something that can be hard to find these days.

Whether it’s the attention to detail or the friendly demeanor, James Porter & Son has earned my trust and loyalty. I wouldn’t hesitate to recommend them to anyone looking for excellent service backed by years of expertise.

Joe Sweeney

Really helpful on the phone. Completed the order on the website and the item was in the post same day.

Easy to purchase from website and very pleased with the watch.
Not their fault but the delivery was messed up due to Royal Mail.
Otherwise I would definitely recommend James porter & son.

Excellent service and beautiful earrings. Always delighted to shop here.

Easy process and great communications from the team, checking is ordered the right size and then informing me when my ring had been dispatched

Absolutely first class service!! Highly recommend this company!

There was a couple of questions we had regarding a piece of jewelry, an email sent to James Porter was quickly replied to, by Clare, with an attached video of the item she created helpfully answering all questions.
When ordered confirmation came through quickly and delivery was next day.

Excellent customer service and communication. I wanted a specific necklace for my partner and Claire and the team at James Porter went above and beyond to make it happen. Highly recomended.

High quality jewellery beautifully parcelled. Really appreciated the gift bag that accompanied the order. Very prompt delivery so very good service all round.

Excellent service and prompt delivery.

Excellent service, ordered watch and within a couple of days the order was confirmed, strap adjusted, and shipped. Excellent value on price, excellent customer service, fast, reliable, honest, and straight forward, very happy, I have no reservation to highly recommend these jewellers .

Excellent communication, service, and rapid delivery.

It made all the difference that I was able to speak to someone who answered all my questions in a helpful and friendly manner. My purchase was as described, it arrived well packaged and swiftly. I would recommend this business.

Visited James Porter again today and received the customary exemplary service from Jacqueline Henderson. Thanks for excellent advice as ever and recommendations. We always appreciate the service she gives us and her genuine delight in helping people shines through. She takes a genuine interest in her customers and ensures a personal tailored approach. We will visit you soon again Jacqueline! Thank you, MM

My watch arrived well packaged up the day after I ordered it.
The order acknowledgement was swift and the delivery was as promised.
Would certainly shop with James Porter again.

From ordering the watch to receiving said watch was a easy and hassle free.

A pleasant though brief experience. Friendly and accomodating staff in a store full of awesome watches.