Suttons and Robertsons Reviews 304

TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Очень вежливое и профессиональное обслуживание , мне нужно было меньше чем предложено было оценкой. Отличная команда знающих асов своего дела . Деньги пришли на счёт. Единственный минус - то ч... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The customer service on call was very helpful. When I visited the store, I was treated with respect and given all the information. The lady answered my many questions very calmly. Gave me sufficient t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you. My two quibbles are that 1) I wrote... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Friendly, sensitive and informative service. Provided a good valuation and price for gold jewellery. Will use them again in the future.

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Lommerd
  2. Diamantopkoper
  3. Juwelier
  4. Juwelenhandelaar
  5. Sieradenwinkel
  6. Horlogerie

Over Suttons and Robertsons

Geschreven door het bedrijf

PAWN ONLINE SELL JEWELLERY SELL WATCHES Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.

Contactgegevens


4,8

Uitstekend

TrustScore 5 uit 5

304 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Very Good

The customer service on call was very helpful. When I visited the store, I was treated with respect and given all the information. The lady answered my many questions very calmly. Gave me sufficient time to think it through and make the decision.

24 mei 2026
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Antwoord van Suttons and Robertsons

We’re so pleased to hear you felt well looked after from your initial phone call through to your visit in store. It’s wonderful to know everything was explained clearly and that you were given the time and support needed to make your decision comfortably. Thank you for taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

Friendly, sensitive and good value

Friendly, sensitive and informative service. Provided a good valuation and price for gold jewellery. Will use them again in the future.

20 mei 2026
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Antwoord van Suttons and Robertsons

We’re so pleased to hear you found the service friendly, informative, and handled with care and sensitivity. It’s great to know you were happy with the valuation and overall experience. Thank you for your kind words, and we look forward to welcoming you again in the future.

Beoordeeld met 5 van de 5 sterren

Excellent customer service from start…

Excellent customer service from start to finish the lady that was serving me Ruth was very helpful and understanding and did her job correctly.

19 mei 2026
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Antwoord van Suttons and Robertsons

We’re so pleased to hear you received excellent service from start to finish. It’s wonderful to know Ruth was helpful, understanding, and made the whole experience a positive one for you. Thank you for your kind feedback.

Beoordeeld met 5 van de 5 sterren

Efficient

Efficient, polite and friendly

15 mei 2026
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Antwoord van Suttons and Robertsons

We’re delighted to hear you found the service efficient, polite, and friendly. Thank you for taking the time to share your feedback.

Beoordeeld met 5 van de 5 sterren

Профессиональный подход

Очень вежливое и профессиональное обслуживание , мне нужно было меньше чем предложено было оценкой. Отличная команда знающих асов своего дела . Деньги пришли на счёт.
Единственный минус - то что не дали кэшем , иногда, знаете ли люди предпочитают кэш . Но деньги на счёт пришли довольно таки быстро .
И мой респект и уважение вашей команде . Вы одни из тех кто за мою аньикварную вещь дали хорошие деньги под залог.
Всего вам хорошего. С уважением.

13 mei 2026
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Antwoord van Suttons and Robertsons

Thank you for your kind and thoughtful feedback. We’re very pleased to hear you found the team professional and knowledgeable, and that the process was handled smoothly with prompt payment into your account.

We’re especially glad we were able to offer a fair value against your antique item, and we truly appreciate you taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

Super simple and quick experience

Super simple and quick experience! great Service ☺️ Would recommend and use again. Gary was great!

16 mei 2026
Review zonder uitnodiging
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Antwoord van Suttons and Robertsons

We’re so pleased to hear the whole experience felt simple and quick for you. It’s great to know Gary looked after you so well. Thank you for your recommendation, and we’d be delighted to assist you again in the future.

Beoordeeld met 4 van de 5 sterren

Well done but...

Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you.
My two quibbles are that 1) I wrote on line regarding an appointment and sent a photo of the items I was interested in selling and was assured that I would have a reply...none came.
2) I then phoned to enquire about making an appointment the young man who answered did not mention bringing identification.
Thank you

1 mei 2026
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Antwoord van Suttons and Robertsons

Thank you for taking the time to share your feedback. We’re very pleased to hear the team member who assisted you in store was courteous, efficient, and informative throughout the process.

We also appreciate you highlighting the areas where your experience could have been better. We’re sorry to hear that we missed your enquiry prior to your phone call and that bringing identification may not have been communicated when booking your appointment by phone as this is standard proceedure.

Your comments are genuinely helpful and will be fed back to the team as we continue to improve our customer service procedure.

Beoordeeld met 5 van de 5 sterren

Very friendly & helpful when I made an…

Very friendly & helpful when I made an appointment by phone… then the service when I arrived and process of selling my jewellery made it a very enjoyable experience!

2 mei 2026
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Antwoord van Suttons and Robertsons

We’re so pleased to hear you felt well looked after from your first phone call through to your visit in store. It’s wonderful to know the process of selling your jewellery felt smooth and enjoyable. Thank you for your kind feedback, and we hope to welcome you again in the future.

Beoordeeld met 5 van de 5 sterren

Fantastic service from first call to…

Fantastic service from first call to them and they were honest in their dealings when I took my Omega Constellation in.

29 april 2026
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Antwoord van Suttons and Robertsons

We’re so pleased to hear the service was strong from your first call through to your visit. It’s great to know you felt everything was handled honestly and transparently. Thank you for sharing your experience, and we’d be happy to assist you again in the future.

Beoordeeld met 5 van de 5 sterren

Great company

Great company, efficient and reliable.

21 april 2026
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Antwoord van Suttons and Robertsons

We’re so pleased you found us efficient and reliable. Thank you for your kind words; it’s much appreciated, and we hope to assist you again in the future.

Beoordeeld met 5 van de 5 sterren

First time in this establishment and…

First time in this establishment and the customer service was second to none!
Very pleasant, helpful and knowledgable staff. Would absolutely recommend!

13 april 2026
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Antwoord van Suttons and Robertsons

We’re delighted to hear your first visit left such a strong impression. It’s great to know the team were pleasant, helpful, and knowledgeable throughout. Thank you very much for your recommendation. We would be very happy to welcome you back again.

Beoordeeld met 5 van de 5 sterren

She was polite & friendly

She was polite & friendly, explained everything in detail.

25 maart 2026
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Antwoord van Suttons and Robertsons

Thank you for your kind feedback. We’re so glad everything was clearly explained and that you felt well looked after. We’ll be sure to share this with the South Kensington team; they’ll be pleased to hear it.

Beoordeeld met 5 van de 5 sterren

Really polite and throughly perfessionl…

Really polite and throughly perfessionl way of dealing with my request a thoroughly pleasant experience

31 maart 2026
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Antwoord van Suttons and Robertsons

We’re so pleased to hear you had such a pleasant experience and found the service both polite and professional throughout. Thank you for your kind words, and we’d be very happy to assist you again in the future.

Beoordeeld met 5 van de 5 sterren

Friendly staff and welcoming very…

Friendly staff and welcoming very helpful on the phone and emails bank transaction completed as I was informed by staff

28 maart 2026
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Antwoord van Suttons and Robertsons

Thank you for choosing us for the sale of your high end jewellery & watches. We are so glad to hear your positive feedback which shall be passed on to our Team at Edgware Road

Beoordeeld met 5 van de 5 sterren

Helpful staff and fair price

Helpful staff and fair price

28 maart 2026
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Antwoord van Suttons and Robertsons

Thank you so much for your positive feedback

Our Team in South Kensington shall be delighted to hear of this review & we look forward to assisiting you in future

Beoordeeld met 1 van de 5 sterren
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Antwoord van Suttons and Robertsons

Thank you for your feedback.

We always aim to be as clear as possible that any figure provided prior to physical inspection is a provisional offer of an amount “up to.” The final price can sometimes be lower once the item has been assessed in person, for example, if there is more wear than was visible in the initial images. At this stage, if a customer is not happy with the offer, we return their item to them.

We appreciate your understanding and are always happy to discuss any valuation in more detail.

Beoordeeld met 5 van de 5 sterren

I had the most brilliant experience

I had the most brilliant experience. Kerry and Ruth were lovely, professional, the process was smooth and quick and the rates absolutely exceptional. I would recommend to anyone.

21 maart 2026
Review zonder uitnodiging
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Antwoord van Suttons and Robertsons

We’re so pleased to hear you had such a brilliant experience. Kerry and Ruth will be delighted to know they made such a positive impression, and it’s great to hear everything felt smooth and efficient with such competitive rates. Thank you for your recommendation, we’d be very happy to see you again in the future.

Beoordeeld met 5 van de 5 sterren

The ladies at Suttons & Robertsons are…

The ladies at Suttons & Robertsons are so knowledgable, efficient and professional that the whole experience was effortless. I highly recommend this establishment ⭐️⭐️⭐️⭐️⭐️

24 februari 2026
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Antwoord van Suttons and Robertsons

We’re delighted to hear you found the team so knowledgeable, efficient, and professional, and that the whole experience felt effortless. Thank you so much for your recommendation; it really means a lot to us. We’d love to welcome you back again in the future.

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