Suttons and Robertsons Reviews 304

TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Очень вежливое и профессиональное обслуживание , мне нужно было меньше чем предложено было оценкой. Отличная команда знающих асов своего дела . Деньги пришли на счёт. Единственный минус - то ч... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The customer service on call was very helpful. When I visited the store, I was treated with respect and given all the information. The lady answered my many questions very calmly. Gave me sufficient t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you. My two quibbles are that 1) I wrote... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Friendly, sensitive and informative service. Provided a good valuation and price for gold jewellery. Will use them again in the future.

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Lommerd
  2. Diamantopkoper
  3. Juwelier
  4. Juwelenhandelaar
  5. Sieradenwinkel
  6. Horlogerie

Over Suttons and Robertsons

Geschreven door het bedrijf

PAWN ONLINE SELL JEWELLERY SELL WATCHES Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.

Contactgegevens


4,8

Uitstekend

TrustScore 5 uit 5

304 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Friendly

Friendly , transparent decent rates, better deal than the common high street pawn shops

30 januari 2026
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Antwoord van Suttons and Robertsons

Great to hear you had such a positive experience and felt well looked after. Thank you for taking the time to share your feedback. We look forward to welcoming you back.

Beoordeeld met 5 van de 5 sterren

Pleasant and transparently honest

Pleasant and transparently honest.

They offered a clear process with no complications, and I would recommend this company with no reservations.

22 januari 2026
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Antwoord van Suttons and Robertsons

It’s great to hear the process was clear and hassle-free for you. Thank you for the recommendation, we really appreciate it.

Beoordeeld met 5 van de 5 sterren

Very helpful and knowledgeable

Very helpful and knowledgeable

26 januari 2026
Review zonder uitnodiging
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Antwoord van Suttons and Robertsons

It’s great to hear our team made things clear and helpful for you. Thank you for the feedback. We look forward to welcoming you back.

Beoordeeld met 5 van de 5 sterren

Amazing branch

Amazing branch, great service from start to finish, extremely professional and well looked after, both Jayne & Liam were amazing. Would defiantly recommend in the future.

22 januari 2026
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Antwoord van Suttons and Robertsons

It’s great to hear you had such a positive experience with us. Jayne and Liam will be delighted to read your kind words. Thank you for the recommendation, and we look forward to welcoming you again.

Beoordeeld met 5 van de 5 sterren

My experience was amazing

My experience was amazing. It was really professional and friendly. I will use their service again.

15 januari 2026
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Antwoord van Suttons and Robertsons

We’re so pleased to hear you had such a positive experience and found the service both professional and friendly. Thank you for your kind words. We look forward to assisting you again.

Beoordeeld met 5 van de 5 sterren

They Work nice… and Very Kind

They Work nice… and Very Kind, We Made Good Business, I Got, To Beautiful Rings, One a Heart Diamond and Another A Cartier solitari from 1970s decent price.

16 januari 2026
Review zonder uitnodiging
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Antwoord van Suttons and Robertsons

Thank you for your kind feedback! We’re pleased to hear you had a positive experience and were happy with your two beautiful rings. We appreciate your support and look forward to welcoming you back.

Beoordeeld met 5 van de 5 sterren

First class service and staff

First class service, excellent and friendly staff, professional and polite. I was welcomed in and dealt with promptly and efficiently by the staff today at the South Kensington office. Everything went well and payment was made same day. I wouldn’t hesitate to recommend this company.

19 januari 2026
Review zonder uitnodiging
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Antwoord van Suttons and Robertsons

It’s great to hear you had such a positive visit and felt well looked after by the team. We’re pleased everything went smoothly and appreciate you taking the time to recommend us.

Beoordeeld met 5 van de 5 sterren

First experience of selling jewellery

First experience of selling jewellery. Fabulous customer service, explained everything, genuine and honest. Left feeling confident that I had made the right decision with what I chose to sell and not to sell. Can highly recommend this company.

16 januari 2026
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Antwoord van Suttons and Robertsons

Thank you for sharing your experience. We’re pleased to hear our team made your first jewellery sale clear, reassuring, and straightforward, and that you felt confident in the decisions you made. We appreciate your recommendation.

Beoordeeld met 1 van de 5 sterren

Bad communication

My item could not be authenticated for some reason, which is fine. I was informed my parcel would be returned to me on Friday, a label was created online at 19:00 that evening, I assumed my parcel would be sent Saturday instead, it was not and this was not communicated to me, I had to call the office on Monday morning to be told my parcel was not sent but would be sent today, my parcel was not sent until after the daily post off cut of time , despite saying I needed my parcel for the next day I was going on holiday and no one would be home, I was assured my parcel would arrived Tuesday before 1pm

12 januari 2026
Review zonder uitnodiging
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Antwoord van Suttons and Robertsons

Thank you for taking the time to share your feedback.

We are sorry to hear that the communication around the return of your item did not meet your expectations. While the authentication outcome itself was communicated clearly, we understand how important timely updates are, particularly when delivery timing is critical.

We continuously review and refine our internal processes to ensure clearer communication and smoother handling of returns, especially where tight timeframes are involved. Your comments have been noted as part of that ongoing improvement.

We appreciate you raising this with us and thank you for your patience throughout the process.

Beoordeeld met 5 van de 5 sterren

Ruth was amazing

Ruth was amazing. She explained the process perfectly, put all my anxiety at ease as this is the first time getting a pawn loan. She was polite, professional and informative. She has such a lovely personality that helped me make my decision to go with this store.

11 januari 2026
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Antwoord van Suttons and Robertsons

Ruth will be delighted to read this — thank you for sharing such kind feedback. We’re so pleased she was able to explain everything clearly and put you at ease, especially for your first pawn loan. Your confidence in choosing us means a great deal. We look forward to assisting you in the future.

Beoordeeld met 1 van de 5 sterren

False info on their website, waste of time

Advertises on their website that they buy Tiffany jewellery (which I specifically searched for) but after cleaning, photographing and submitting two necklaces I received a reply saying they are not acquiring jewellery from this brand. If this is the case then please update the website so that other people don’t waste their time

12 januari 2026
Review zonder uitnodiging
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Antwoord van Suttons and Robertsons

Thank you for taking the time to leave your feedback, and we’re very sorry for the frustration this caused.

You’re absolutely right to raise this, and we appreciate you bringing it to our attention. Tiffany & Co. is a long-established brand that has produced thousands of different jewellery designs and collections over many decades. While we do purchase Tiffany jewellery, we are not always actively acquiring every line or style within the brand, as demand and stock requirements can change.

That said, we recognise that this distinction was possibly not made clear enough on our website, which understandably led you to spend time cleaning, photographing, and submitting your necklaces. We apologise for that inconvenience. We are reviewing our website wording to better clarify how brand acceptance works, so others don’t experience the same issue.

Thank you again for your feedback — it genuinely helps us improve how we communicate. If you’d like to discuss this further, please don’t hesitate to contact us directly.

Beoordeeld met 5 van de 5 sterren

I thought Rachel fox was very helpful…

I thought Rachel fox was very helpful polite and professional and I would certainly use your company again

9 januari 2026
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Antwoord van Suttons and Robertsons

We’re delighted to hear that Rachel Fox was helpful, polite, and professional. Thank you for your kind words, and we look forward to assisting you again.

Beoordeeld met 5 van de 5 sterren

another very positive experience-…

another very positive experience- excellent customer service and friendly staff. would definitely recommend!

6 januari 2026
Review zonder uitnodiging
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Antwoord van Suttons and Robertsons

It’s great to hear you had another positive experience and enjoyed the friendly, attentive service. Thank you for the recommendation; it’s always appreciated.

Beoordeeld met 5 van de 5 sterren

Excellent experience from start to…

Excellent experience from start to finish. Professional staff. Highly recommended.

31 december 2025
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Antwoord van Suttons and Robertsons

We’re so glad you had a great experience and found our team professional. Thank you for the recommendation, it’s much appreciated.

Beoordeeld met 5 van de 5 sterren

Shop with confidence!

I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting jewels and the quality of their stock is excellent. Lovely Jeanette was very polite and professional. In all substance, this is a reputable business which inspires confidence. I will certainly shop here again.
Get yourself a gift! 😁

20 november 2025
Review zonder uitnodiging
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Antwoord van Suttons and Robertsons

Thank you so much for your fantastic review! We’re delighted to hear that you found so many beautiful pieces on our website and that you’re enjoying your gorgeous ring. It’s wonderful to know that Jeanette and the team at our Victoria branch made you feel so welcome and confident during your visit.

We truly appreciate your kind words about the quality of our stock and our service. Your recommendation means a great deal to us, and we very much look forward to welcoming you back again soon. Enjoy your purchase – and we couldn’t agree more, everyone deserves a little gift!

Beoordeeld met 5 van de 5 sterren

Highly recommended

I was little nervous as i never been to a pound broker before. Howevee there was a very friendly lady serving me, she gave me an honest opinion, no pressure. Highly recommended.

19 december 2025
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Antwoord van Suttons and Robertsons

Thank you very much for your kind review and recommendation. We’re delighted to hear that our team helped put you at ease and made your first visit a positive experience. Providing honest advice in a friendly, no-pressure environment is very important to us.

We truly appreciate your feedback and hope to welcome you back again in the future.

Beoordeeld met 5 van de 5 sterren

Very polite

Very polite, easy to deal with and straightforward.
Good service, highly recommend.

14 november 2025
Review zonder uitnodiging
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Antwoord van Suttons and Robertsons

Thank you for your kind review. We’re really pleased you enjoyed the experience and appreciate the recommendation. We look forward to welcoming you back in the future.

Beoordeeld met 5 van de 5 sterren

The service i received is excellent

The service i received is excellent

8 december 2025
Review zonder uitnodiging
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Antwoord van Suttons and Robertsons

Thank you so much for your kind feedback! We're delighted to hear that you received excellent service. Providing a great experience for our customers is always our top priority.

If there's anything more we can help with in the future, please don't hesitate to get in touch!

Beoordeeld met 5 van de 5 sterren

Every one was very helpfull.

Every one was very helpfull, its the first time that I have done this.

6 december 2025
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Antwoord van Suttons and Robertsons

Thank you for your review! We’re so pleased to hear that our team were helpful, especially as it was your first time doing this. We always aim to make the process clear and comfortable for our customers.

If you ever need any further assistance, we’re always here to help!

Beoordeeld met 5 van de 5 sterren

Very comprehesive check prior to…

Very comprehesive check prior to sale.Polite prompt service explaining all matters.
Thankd

9 december 2025
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Antwoord van Suttons and Robertsons

Thank you for your kind review! We appreciate your feedback and hope to assist you again soon.

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