Очень вежливое и профессиональное обслуживание , мне нужно было меньше чем предложено было оценкой. Отличная команда знающих асов своего дела . Деньги пришли на счёт. Единственный минус - то ч... Toon meer
Bedrijf heeft geantwoord
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I went to sell some jewellery left to me by our parents at the Victoria Street branch. Aliza Bahadur was extremely professional taking the time to explain the process as this was my first time there.... Toon meer
Bedrijf heeft geantwoord
Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you. My two quibbles are that 1) I wrote... Toon meer
Bedrijf heeft geantwoord
I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Suttons and Robertsons
Geschreven door het bedrijf
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contactgegevens
127 Victoria Street, London, SW1E 6RD, London, Verenigd Koninkrijk
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4,8
Uitstekend
315 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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great service
12 juli 2026
Antwoord van Suttons and Robertsons
Thank you for your kind review. We're delighted to hear that you were happy with our service. We hope you enjoy your purchase.
Antwoord van Suttons and Robertsons
Thank you for your kind review. We're delighted to hear that you found our service to be honest and trustworthy. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back again in the future.
Excellent service from start to finish
Excellent service from start to finish, would highly recommend.
7 juli 2026
Antwoord van Suttons and Robertsons
Thank you for your wonderful review. We're delighted to hear that you received excellent service from start to finish. Your recommendation is greatly appreciated, and we look forward to welcoming you back again in the future.
Professional service.
30 juni 2026
Antwoord van Suttons and Robertsons
Thank you for your kind review. We truly appreciate your feedback and are delighted to hear that you found our service professional. We look forward to welcoming you again soon.
Great service
Great service. I bought a beautiful pendant and really appreciated hearing its background, where made etc. Very helpful and knowledgeable staff.
25 juni 2026
Review zonder uitnodiging
Antwoord van Suttons and Robertsons
Thank you for your kind feedback. We’re delighted to hear you’re pleased with your beautiful pendant and that you enjoyed learning more about its background. It’s wonderful to know our team’s knowledge and service helped make your experience an enjoyable one. We hope you enjoy your new piece for many years to come.
Antwoord van Suttons and Robertsons
Thank you for your kind feedback. We’re delighted to hear you found the team friendly and that your experience with us was such a positive one. We truly appreciate you taking the time to share your comments.
Professional
Professional, friendly and trustworthy.
What more would you expect when dealing with an old and respected company!
Highly recommend...
J.B
16 juni 2026
Antwoord van Suttons and Robertsons
Thank you for your kind words. We’re delighted to hear you found the service professional, friendly, and trustworthy. Your confidence in us means a great deal, and we truly appreciate your recommendation. Thank you for taking the time to share your experience.
Such a smooth process and lovely staff
Such a smooth process and lovely staff! Would genuinely recommend
11 juni 2026
Antwoord van Suttons and Robertsons
Thank you for your lovely feedback. We’re delighted to hear you found the process smooth and the team a pleasure to deal with. We truly appreciate your recommendation and your kind words.
Very straightforward and efficient for…
Very straightforward and efficient for my transaction. I would highly recommend them for their professionalism.
11 juni 2026
Review zonder uitnodiging
Antwoord van Suttons and Robertsons
Thank you for your kind feedback. We’re delighted to hear you found the process straightforward and efficient, and that our professionalism stood out throughout your transaction. We greatly appreciate your recommendation.
Fantastic service and amazing people to…
Fantastic service and amazing people to deal with, very efficient and easy
9 juni 2026
Antwoord van Suttons and Robertsons
Thank you for your kind feedback. We’re delighted to hear you found the service efficient and easy to use, and that the team made the experience such a positive one. We truly appreciate you taking the time to share your experience.
A thoroughly professional experience
I went to sell some jewellery left to me by our parents at the Victoria Street branch. Aliza Bahadur was extremely professional taking the time to explain the process as this was my first time there. She valued each of the items thoroughly giving a very fair price with absolutely no pressure to accept the price. For those items that were not of interest, Alize went above and beyond advising me on my options for those items. A wonderful, professional and fair experience. If I do have more jewellery to see, I will be back.
6 juni 2026
Review zonder uitnodiging
Antwoord van Suttons and Robertsons
Thank you for taking the time to share your experience. We’re delighted to hear that Aliza made your first visit such a positive one, taking the time to explain the process clearly and ensuring you felt comfortable throughout. It’s wonderful to know you felt the valuations were fair and that the advice provided on the items we couldn't assist with was helpful as well.
We’ll be sure to pass your kind comments on to Aliza and the Victoria Street team. Should you have any more jewellery to sell in the future, we’d be pleased to welcome you back.
Antwoord van Suttons and Robertsons
We’re pleased to hear you found the service friendly and the process quick and straightforward. Thank you for your recommendation, it’s greatly appreciated.
Very Good
The customer service on call was very helpful. When I visited the store, I was treated with respect and given all the information. The lady answered my many questions very calmly. Gave me sufficient time to think it through and make the decision.
24 mei 2026
Antwoord van Suttons and Robertsons
We’re so pleased to hear you felt well looked after from your initial phone call through to your visit in store. It’s wonderful to know everything was explained clearly and that you were given the time and support needed to make your decision comfortably. Thank you for taking the time to share your experience.
Friendly, sensitive and good value
Friendly, sensitive and informative service. Provided a good valuation and price for gold jewellery. Will use them again in the future.
20 mei 2026
Antwoord van Suttons and Robertsons
We’re so pleased to hear you found the service friendly, informative, and handled with care and sensitivity. It’s great to know you were happy with the valuation and overall experience. Thank you for your kind words, and we look forward to welcoming you again in the future.
Excellent customer service from start…
Excellent customer service from start to finish the lady that was serving me Ruth was very helpful and understanding and did her job correctly.
19 mei 2026
Antwoord van Suttons and Robertsons
We’re so pleased to hear you received excellent service from start to finish. It’s wonderful to know Ruth was helpful, understanding, and made the whole experience a positive one for you. Thank you for your kind feedback.
Antwoord van Suttons and Robertsons
We’re delighted to hear you found the service efficient, polite, and friendly. Thank you for taking the time to share your feedback.
Профессиональный подход
Очень вежливое и профессиональное обслуживание , мне нужно было меньше чем предложено было оценкой. Отличная команда знающих асов своего дела . Деньги пришли на счёт.
Единственный минус - то что не дали кэшем , иногда, знаете ли люди предпочитают кэш . Но деньги на счёт пришли довольно таки быстро .
И мой респект и уважение вашей команде . Вы одни из тех кто за мою аньикварную вещь дали хорошие деньги под залог.
Всего вам хорошего. С уважением.
13 mei 2026
Antwoord van Suttons and Robertsons
Thank you for your kind and thoughtful feedback. We’re very pleased to hear you found the team professional and knowledgeable, and that the process was handled smoothly with prompt payment into your account.
We’re especially glad we were able to offer a fair value against your antique item, and we truly appreciate you taking the time to share your experience.
Super simple and quick experience
Super simple and quick experience! great Service ☺️ Would recommend and use again. Gary was great!
16 mei 2026
Review zonder uitnodiging
Antwoord van Suttons and Robertsons
We’re so pleased to hear the whole experience felt simple and quick for you. It’s great to know Gary looked after you so well. Thank you for your recommendation, and we’d be delighted to assist you again in the future.
They were very friendly and They were very friendly and very helpful, I was very pleased. very…
They were very friendly and very helpful, I was very pleased.
10 mei 2026
Antwoord van Suttons and Robertsons
We’re so pleased to hear you found the team friendly and helpful, and that you were happy with the service you received. Thank you for your kind feedback.
Well done but...
Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you.
My two quibbles are that 1) I wrote on line regarding an appointment and sent a photo of the items I was interested in selling and was assured that I would have a reply...none came.
2) I then phoned to enquire about making an appointment the young man who answered did not mention bringing identification.
Thank you
1 mei 2026
Antwoord van Suttons and Robertsons
Thank you for taking the time to share your feedback. We’re very pleased to hear the team member who assisted you in store was courteous, efficient, and informative throughout the process.
We also appreciate you highlighting the areas where your experience could have been better. We’re sorry to hear that we missed your enquiry prior to your phone call and that bringing identification may not have been communicated when booking your appointment by phone as this is standard proceedure.
Your comments are genuinely helpful and will be fed back to the team as we continue to improve our customer service procedure.
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