JCP Estate Agents Reviews 

Francis at JCP always manages a sale with grace and charm and without panic or drama. He steps in to facilitate any challenges with great effectiveness.

It was a pleasure dealing with Francis and the team at JCP, everything worked out just fine.

On the whole James.C.Penny estate agents have been good. However, we were told 10 days before we were supposed to collect our keys that the landlord had sold the house and we were no longer able to move in. The decision was final. I emailed the agents back in May to assure me that everything was as it should be as the Landlord still had not signed the agreement after 3 months. Never got a response to this email and had to call to get an answer. I was assured that everything was okay and will be moving in on our expected date. Obviously this was not the case; not sure whether these agents were the ones to sell the property but who knows! Took over 2 weeks to get our holding deposit back. On top of this we had a utility package contract through a third party who, because we had to cancel our package due to the situation, wanted a £40pp fine. We felt we shouldn’t pay this as we were not at fault and so passed it on to the agent who said he would try and sort it, this was on 26.8.25. I have since sent two emails and phoned twice and have had no response ??

Francis was recommended to me by a friend and I was not disappointed. He has excellent knowledge of the local market and a wealth of invaluable experience in property sales. He worked tirelessly at every stage of the process and was always on hand to offer advice. Francis is a true professional and I pass on the recommendation wholeheartedly !

Very good service provided, on time and answered all my questions

Very helpful and communicative! Jacob and Robert have especially been very nice and responsive. Viewings were easy to schedule and very thorough.

Professional, knowledgeable and friendly service, as always . Much appreciated.

If I could have left zero I would have ..
We entered onto an agreement to rent a student property and after paying the holding deposit we’re told that the landlords wanted to rent to someone else more suitable given they had not met our children. Who ironically we’re doing a real estate degree at Oxford Brooks we had no choice but to go back and had to offer more money as this was very near to taking occupancy and we had no other alternatives , what they quite meant by more suitable we never got to the bottom of as they retracted quite quickly when this could have got discriminatory , that was to be the least of our issues on move in date there was no gas safety certificate and numerous smoke and carbon detectors did not have working batteries and the owners had only just moved out so it was handed over with a very basic clean . The gas safety was not done until at least a week into the tenancy , Towards the end of the tenancy we had a leak spring through the ceiling it turned out the stopc0ck had actually been built over and our children could not turn the water off until an emergency plumber came the next day meaning water was running through the lights . The plumber had to cut a hole in the kitchen unit to access the stopc0ck and release it as it was ceased . Getting the deposit back was farcical Elizabeth is not prompt or professional I see in her sales reviews she gets glowing reports but she had sat on the deposit form the landlord’s had competed for 10 days and made all sorts of excuses until I emailed the landlord and they confirmed the deposit release form had been sent back some 10 days prior .
I am a landlord myself we are not problematic tenants we just wanted a safe property for our children to reside in for a year and it was a complete disaster . The complete lack of being bothered about renting a property without any gas safety was astounding and they didn’t care less they had broken the law . Well let’s now see how the report to HSE and the locally authority goes down because the lax attitude of safety and ensuring everything was handed over safety and legally isn’t even on their radar as clearly there is such a demand for property in Oxford that they think they can get away with it but not this time .
Putting our children at risk is not going to happen on my watch and I will not let up until they buck up and clean up their act . If you have to rent from them ensure all documentation is in order prior .

We would like to thank Mr. Jacob ‘s efficient and excellent service!

Francis agent was on time and very helpful

Francis supported us throughout the marketing and sale of our house over the past few months. We were really pleased with the level of personal service that he gave. He always answered our calls and emails promptly, and the depth of his experience and knowledge of the Oxford housing market was reassuring. We were particularly impressed with his terrier-like determination to get the sale through once we had a proceed-able offer on the table, regularly checking in with our buyer, solicitors and ourselves.

JCP estate agents and Francis in particular have supported our move to Oxford brilliantly. From start to finish of the process he has made sure to help us communicate with everyone involved in the process. A great service! Highly recommend!

We were able to book in for the viewing very quickly (within the next hour) and the agent who showed us around was polite, knowledgable and helpful. The property matched the online description accurately and was of a high standard.

I was a tenant with JCP Estate Agents for 5 years and everything was good. Maintenance requests were addressed promptly, and they always double-checked everything to ensure it was done correctly. Jacob Roberts and other members of the team were kind and very supportive, always did their best to help. Thank you.

I have happily been with Jcp over the years and have never had any issues. The most recent staff member that I’ve been in contact with Jacob Robert’s has been well mannered and direct.

Agent was really friendly and was happy to expedite our application which we will be forever grateful for

Very straightforward, no nonsense, no time wasted, very smooth and efficient process.

We had a few problems with the house that we're renting and Jasmine at JCP has dealt with everything in record time. Having had not so great experiences with agencies in the past, it's a relief to know that Jasmine really cares about making sure that we're safe and comfortable in the house.

All agents very helpful with enquires!