James Laurence Estate Agents Reviews 86

A detailed, guided viewing led by Sonia. Resolved all queries

I'm really happy with my experience so far. I had arranged 2 viewings through the agency and decided to proceed with renting one of the properties. Sonia throughout the whole process was very proactive, professional and friendly.

Sonia provided excellent, professional service. Very responsive and helpful.

Amelia was very friendly and professional

I have worked with Amelia during this time and she has been such a delight.

From her responsiveness right from the start in making sure we got to see the apartment I was interested in, to understanding what I was looking for, to making sure any concerns I had were addressed... I felt that. my needs and wants were heard and guided to make a decision for a home that would be the right fit for me.
Great experience & would 100% recommend JL.

Gemma, Sana and Lindsay are a great team helping find tenants, get through the paperwork to secure them, then manage the process and maintenance. They make being a landlord a straightforward process without all the complications.

The whole process was really straightforward and stress free. I want to thank Gemma in particular for getting everything sorted so quickly and easily for myself.

Amelia provided excellent assistance during our property viewing. She was incredibly thorough, answering all of our questions and explaining every detail clearly.

Great apartment, good views.

Superb experience with Edgbaston team especially Tom and Henry! Sale process was made less stressful by their excellent communication and honest approach. I would say than their professionalism as second to none!! Thank you team for all your hard work and support!!

James Laurence is definitely 5 star. The team that helped me rent out my apartment (Sana, Amelia, Harpreet, Sonia) worked like magic and I always felt I was getting the best of professional guidance, swift reponses to queries & highly positive energy in getting things moving. Nothing was too much bother for them. I look forward to continuing to work with them .

Great experience with Amelia and Harpreet. Very friendly, helpful and responsive - a pleasure to deal with.

DO NOT rent through James Laurence – especially at New Hampton Lofts.

Our tenancy was plagued by undisclosed property defects, poor management, and an exhausting deposit dispute.

The flat had serious issues from day one that were never disclosed: failed window seals and broken vents across large windows, making the apartment freezing (around 10°C in winter) and causing constant condensation and mould. James Laurence dismissed this entirely, advising us to keep windows open and heating on 24/7. Heating is electric and the building forces residents onto commercial electricity rates, resulting in £200+ monthly bills without using heating. Mould caused by condensation was never properly treated, only covered up, despite being repeatedly reported.

Communal areas were also problematic. The “secure” car park and post room were repeatedly accessed by non-residents, resulting in car damage and widespread parcel theft. James Laurence consistently redirected responsibility to building management and offered no support.

The deposit dispute was the final straw. We paid a £1,125 deposit and, despite leaving the flat clean (with overlapping tenancies and two deep cleans), James Laurence attempted to deduct £640 with no explanation initially. When challenged, they claimed:

£270 for cleaning

£200 for mould cleaning (despite us reporting it multiple times)

£80 for broken bed drawers (also previously reported)

£80 for mattress cleaning (we used a protector and topper)

Several of these charges are prohibited under the Tenant Fees Act 2019. We disputed the claims, which went to DPS adjudication. After 4 months, the adjudicator dismissed most charges and awarded James Laurence only £243, proving how inflated and unjustified their claims were.

Our property manager, Lindsay, was consistently unreachable and dismissive. Ironically, when contacting the landlord directly, he was responsive and helpful, contradicting James Laurence’s repeated excuses.

The apartment looks great on paper, but the management is stressful, dismissive, and financially aggressive. Based on our experience, I strongly advise avoiding James Laurence.

I am new in the country and I was able to secure an apartment through James Laurence agency because I was transparent about my situation from the get go. Hence they were able to help.
Their service is top notch and the representative I was dealing with was quite respectful, even when she needed to say now to some request. Her name is Sonia and she’s graceful.

Amazing to communicate with .

Sana has been incredible from start to finish. Her communication, speed, and efficiency have all been superb.

I had quite a few issues with a previous letting agent, which resulted in my apartment sitting idle for six months. Within just two months of working with James Laurence, my apartment has now been let out.

This is in no small part thanks to Sana and the work she has put in. I am eternally grateful.

Very good experience today viewing a property.

We’ve been working with Sana who has excelled in every way. She came to view the flat we’re renting out with a thoroughly prepared pack and shared James Laurence experiences of flats in the same building. Throughout the process of finding a new tenant, Sana and the team have been thoughtful and communicative. We found a tenant relatively quickly. Then when the tenant had electricity issues when he moved in, Sana demonstrated care and a great sense of responsibility in resolving the issue by contacting me quickly with the right info, frequently talking and helping the tenant over the phone, and also messaging building management. As a landlord, you can feel reassurance that your estate agent is sharp, knows the details, fast and trustworthy. I am very grateful!

Had a great experience viewing the flat. The viewing was well organised, and everything was explained clearly. Really appreciated the time and professionalism shown. Thank you.