Carolina Barreto a customer service rep went above and beyond to help me in a very special way. Not gonna spell it out, just gonna pat her on the back for having a heart.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amazing quality eye wear at an amazing cost and great customer service. Most definitely my go to frames for any occasion. For anyone that hasn't tried James Oro. I promise if you do you won't be dis... Toon meer
Bedrijf heeft geantwoord
I was worried that I wouldn’t get my order in time for a destination wedding to Colombia. I reached out to explain my situation and Carolina B. exceeded my expectations. I was prepared to not have my... Toon meer
Bedrijf heeft geantwoord
I ordered two pairs of glasses from James Oro and ended up returning both—one because the style just didn’t look right, and the other because the frames were too heavy to wear comfortably on a trip.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Luxury Eyewear Designed In Los Angeles By James Oro. 200+ designs born from in-house innovation that span over a year to complete.
Contactgegevens
Verenigde Staten
- help@jamesoro.com
- jamesoro.com
4,6
Uitstekend
249 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van James Oro Eyewear
Thanks Raul! We put a lot into making sure every pair delivers on both style and quality. So glad you're loving them. We can't wait for you to see what's coming next! 🕶️
Shitty customer service
Shitty customer service. I made an order that’s was supposed to be delivered on the 4th of July to no avail. As it is I m scared I have been ripped off
4 juli 2026
Review zonder uitnodiging
Antwoord van James Oro Eyewear
Hi Stasius, we're sorry to hear your experience hasn't met your expectations so far. We do want to provide some context: your order was placed on June 30th and is shipping internationally to Dubai on express shipping. As a US-based company, international deliveries do take longer than domestic ones, and our customer support team has been actively in touch with you to provide updates every step of the way.
Your order is on its way and we're confident you're going to love the glasses once they arrive. We're here if you need anything at all! 🙏
black cruzer glasses, bada$$
Love the black cruzer glasses. Fit is great, look is even better. Great quality. Went online to order another pair,they are sold out already. On waiting list.
24 juni 2026
Antwoord van James Oro Eyewear
Thank you so much for the love! 🙌 So glad the Black Cruzer is treating you well. You'll be the first to know when they're back. Can't wait to see your collection!
Antwoord van James Oro Eyewear
Thank you, glad you're loving it! We'll keep the styles coming. See you next drop!
Very good communication and they help…
Very good communication and they help find solutions. They have an amazing product line to choose from. Class all the way!
12 juni 2026
Review zonder uitnodiging
Antwoord van James Oro Eyewear
Thank you so sharing your experience, Kim! We love that you're loving the collection and we'll keep the styles coming. See you on the next order!
Great glasses for big heads
Great glasses. I have a big head so they have frames that work well. Easy company to work with, even returns and exchanges. I get lots of compliments on them and send them to Lensabl for prescription conversions.
26 mei 2026
Antwoord van James Oro Eyewear
Thanks, John! You're officially part of the James Oro family at this point. We're so glad you've found styles that fit great, work well with your prescription lenses, and keep the compliments coming. Thank you for all the support and see you for the next pair!
Very good very nice
26 mei 2026
Antwoord van James Oro Eyewear
We're glad you're enjoying your James Oro pair and truly appreciate you taking the time to leave a review. Enjoy the shades!
I enjoy the stylish frames available
I enjoy the stylish frames available. I have a collection at this point. James Oro has over shadowed my Raybans!
26 mei 2026
Antwoord van James Oro Eyewear
There's no better compliment than becoming the pair you reach for again and again. Thank you for your support and for being part of the James Oro family. We can't wait to see which style joins your collection next!
I like this company
I like this company. I bought two different pairs of glasses from them and I love them. Delivery is fast. The frames I bought are great and the quality is excellent. I had my prescription placed on my pair and I will have the other one done also.
26 mei 2026
Antwoord van James Oro Eyewear
Thanks for sharing your experience, Angelo! We're so happy to have you as part of the family and can't wait to help you grow the collection!
Got a defective pair of glasses
Got a defective pair of glasses. Steph was very helpful and replaced them immediately.
8 juni 2026
Review zonder uitnodiging
Antwoord van James Oro Eyewear
So happy the team could help and that you're all sorted, James. Hope you're loving the new pair!
Antwoord van James Oro Eyewear
Thank you, Du Ke! We put a lot of love into every detail and it's great to know it shows. Enjoy them!
Solid quality
Solid quality, website layout is good and the designs of the glasses are amazing. Sturdy in built quality aswell.
25 maart 2026
Antwoord van James Oro Eyewear
Thank you so much, this means a lot to us! We put a lot of love into every design and it's great to hear it shows. Hope you enjoy them for a long time!
I received the wrong model and returned…
I received the wrong model and returned it. And received my money back.
5 juni 2026
Review zonder uitnodiging
Antwoord van James Oro Eyewear
We're sorry about the mix up but really glad we could get it sorted for you quickly. We hope to have you back with us soon!
I ordered two pairs of glasses from…
I ordered two pairs of glasses from James Oro and ended up returning both—one because the style just didn’t look right, and the other because the frames were too heavy to wear comfortably on a trip.
That said, the return process was super easy and straightforward, with clear options for refund, store credit, or replacement. I also reached out to customer service, and Carolina was amazing—she was kind, helpful, and made everything smooth.
Even though the glasses didn’t work out, the great service makes me open to trying James Oro again.
2 juni 2026
Review zonder uitnodiging
Antwoord van James Oro Eyewear
Thank you so much for taking the time to share such a detailed and honest review! We're sorry the two pairs didn't work out but we're really glad the return process was smooth and our team was able to make the experience a positive one. We'd love to help you find the perfect pair next time and we'll be right here when you're ready!
Everything went well.
26 mei 2026
Antwoord van James Oro Eyewear
Thank you so much for taking the time to leave a review! We're glad everything went smoothly and hope you're loving your pair. See you next time!
Die Brillen sind sehr gut verarbeitet…
Die Brillen sind sehr gut verarbeitet und sehen sehr gut aus. Die Lieferung ging schnell und lief reibungslos. Der Kontakt zum Kundenservice war sehr freundlich und es wurde schnell bearbeitet.
2 juni 2026
Review zonder uitnodiging
Antwoord van James Oro Eyewear
Thank you so much, Michaela! We're so happy to have you in the James Oro family and can't wait to see what you add to the collection next!
The Best of Everything
Not only does this company have excellent products, but their customer service is the best! Very fast responses and excellent resolution to the issue. I already have many pairs of sunglasses from James Oro and will be coming back again and again. The BEST
26 mei 2026
Review zonder uitnodiging
Antwoord van James Oro Eyewear
Thank you so much! We're so happy to have you in the James Oro family and can't wait to see what you add to the collection next!
Fast shipping and quick response
Fast shipping and quick response
12 mei 2026
Review zonder uitnodiging
Antwoord van James Oro Eyewear
That's exactly what we aim for every time. Thank you for the kind words and we hope to have you back soon!
The James Oro representative was very…quick efficient and friendly
The James Oro representative was very quick to correct a mistake made by the shipping company. I’m looking forward to making more purchases from James Oro.
12 mei 2026
Review zonder uitnodiging
Antwoord van James Oro Eyewear
Getting things right for you was the least we could do! We can't wait to have you back and help you build that collection. 😎
The quality of these frames are top…
The quality of these frames are top tier. I'm so glad i purchased these before vacation. I will be buying more.
27 april 2026
Antwoord van James Oro Eyewear
Top tier is the goal every time! Hope you had an amazing vacation and we can't wait to have you back for the next pair.
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