Carolina Barreto a customer service rep went above and beyond to help me in a very special way. Not gonna spell it out, just gonna pat her on the back for having a heart.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Amazing quality eye wear at an amazing cost and great customer service. Most definitely my go to frames for any occasion. For anyone that hasn't tried James Oro. I promise if you do you won't be dis... Toon meer
Bedrijf heeft geantwoord
I was worried that I wouldn’t get my order in time for a destination wedding to Colombia. I reached out to explain my situation and Carolina B. exceeded my expectations. I was prepared to not have my... Toon meer
Bedrijf heeft geantwoord
I ordered two pairs of glasses from James Oro and ended up returning both—one because the style just didn’t look right, and the other because the frames were too heavy to wear comfortably on a trip.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Luxury Eyewear Designed In Los Angeles By James Oro. 200+ designs born from in-house innovation that span over a year to complete.
Contactgegevens
Verenigde Staten
- help@jamesoro.com
- jamesoro.com
4,6
Uitstekend
249 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Love the shades
Love the shades. The XL size frame looks amazing. I can dress them up with a sport coat and a button down or I can dress them down with a baseball cap and sneakers. Comfortable to wear, the yellow tinted lenses are a nice touch.
27 april 2026
Antwoord van James Oro Eyewear
Hey Brian! That's exactly the versatility we design for! Thank you so much for the love and we hope to have you back soon.
Antwoord van James Oro Eyewear
Hey Pedro! That's exactly what we aim for every time. Thank you for the kind words and we hope to have you back soon!
Glasses are 🔥
Glasses are 🔥. Had to order more pairs because my lil cousins wanted mine so bad I had to give them mine. So crazy, high quality. Only issue is you can’t have just one pair. Definitely need a few
25 maart 2026
Antwoord van James Oro Eyewear
We love hearing this, Hannan. Welcome to the multiple pairs club, no going back from here. Thank you for the love!
The glasses are very beautiful and…
The glasses are very beautiful and comfortable to wear. You can immediately see that quality is a priority here.
25 maart 2026
Antwoord van James Oro Eyewear
Thank you, Nils! Quality and comfort are exactly what we design for, so hearing that it shows makes it all worth it. We hope to have you back soon!
The sun glasses fit perfectly and were…
The sun glasses fit perfectly and were in style. Many compliments.
25 maart 2026
Antwoord van James Oro Eyewear
Hey Lynette. That's what it's all about, perfect fit and turning heads! Thank you so much for sharing, we hope to have you back soon.
Antwoord van James Oro Eyewear
We love that and we'll always aim to meet them! Thank you for sharing
Great Quality Sunglasses
I’ve had 4 purchases with so far with James Oro and this brand is great. Their website layout is fantastic. Their customer service is fast via email. All of their glasses are stylish, sleek & of great quality. Support this brand!!!
25 maart 2026
Antwoord van James Oro Eyewear
Hey Billy! Thank you so much for your continued support! We're so glad every experience has been a great one and we can't wait to welcome you back for the fifth!
Antwoord van James Oro Eyewear
That's the goal! Thank you for sharing and see you on the next pair! 🙏
Amazing dope quality
Amazing quality! Dope sunglasses! Oh and the shipping was pretty fast this time compared to my previous purchase. Bravo to James Oro team, keep up the good work 👏
25 maart 2026
Antwoord van James Oro Eyewear
Thank you so much, we love hearing this! We appreciate your continued support and we'll keep pushing to make every experience better than the last. See you on the next pair! 🙏
The quality is insane
The quality is insane. I put the glasses on and I feel like a totally different person.I really found a lot of confidence wearing these glasses
25 maart 2026
Antwoord van James Oro Eyewear
That's exactly the feeling we design for! There's something special about putting on a pair that just clicks. Thank you for sharing this experience. Welcome to the family and wear them well!
Quality product
25 maart 2026
Antwoord van James Oro Eyewear
Thank you! We put a lot of care into every detail and it means a lot to know it shows. We hope to have you back soon!
Love the designs
Love the designs and your team is easy to work with. They are very responsive as I didn't see my order being shipped, so the immediately place a new order and received within two days.
It has always been hard for me to find frames that are large enough without have to be manipulated. These fit out of the box. Both Old Godfather and Dunes.
25 maart 2026
Antwoord van James Oro Eyewear
Hey Kim! Thank you so much for this, it truly means everything to us! We're so glad that both the Old Money Godfather and the Dunes fit perfectly right out of the box. Finding frames that work without any adjustments is exactly what we design for. We can't wait to have you back!
Incredible sunglasses
Incredible sunglasses, responsive, terrific service, 5 stars!
20 maart 2026
Review zonder uitnodiging
Antwoord van James Oro Eyewear
Thank you so much, this means a lot to us! We work hard to make sure every experience feels just like this. Enjoy the glasses and we can't wait to have you back!
The sunglasses that I ordered are…
The sunglasses that I ordered are absolutely beautiful and really frame my face. I’m not disappointed at all and the quality and how well they’re made. I will enjoy them forever and probably and probably will buy more.
30 september 2025
Antwoord van James Oro Eyewear
Hey Denis! Thanks for sharing your experience. We're so happy to hear you love your glasses! We're always here to help you find a new pair.
Excellent quality and fast delivery!!
23 februari 2026
Antwoord van James Oro Eyewear
Hey Ryan! Thanks for sharing your great experience. It's awesome that you love your glasses!
Antwoord van James Oro Eyewear
Hey Duvan! We're so happy you're loving your glasses. Thanks for sharing your experience!
Do not fall for these false reviews / Buyer Beware
Do not fall for these false reviews. This vendor is a scam. The Titan/Titan XL and Hunnids sunglasses are advertised on their webpage are premium sunglasses with 100% UV protection and polarized. The sunglasses are just everyday plastic lenses with no UV protection and no polarization applied. I contacted James Oro Support only to be told the sunglasses are not listed as polarized. I supplied them with a screen shot of the specifications listed for each sunglass advertising the glasses as polarized with 100% UV protection. They admitted their miscommunication of polarized lenses although they charge an extra $30 for polarized lenses. James Oro replied offering me an exchange portal to return my sunglasses. The James Oro exchange portal actually requested an additional deposit of over $200 per sunglass to ensure the exchange. What a Scam.. Buyer Be Aware!!!!!
2 maart 2026
Review zonder uitnodiging
Antwoord van James Oro Eyewear
Hi Pete! We appreciate you bringing this to our attention, and we're actively working with you via email to address your concerns.
To clarify for everyone: all of our sunglasses come with UV400 protection, which blocks 100% of UVA and UVB rays. This is standard across our entire collection. Regarding polarization, we've acknowledged the confusion in our email as our product pages provide all of the details.
Our return process is completely free, the amount you're seeing in the portal is a temporary authorization hold (not a charge) that's released once the return is processed. No additional payments are required for exchanges or returns (for US orders).
We're committed to making this right for you, and we're continuing our conversation via email to find the best resolution. We stand behind our products and our customer service.
Thank you for your patience as we work through this with you.
Perfect thank goodness.
23 februari 2026
Antwoord van James Oro Eyewear
That's awesome! We're happy you loved your glasses. We're always here for you!
Antwoord van James Oro Eyewear
Hey Steve! That's awesome. We're happy you loved your glasses. Looking forward to seeing you again!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.