I've been using Jane since 2023 when I took over an established practice, but it was my first time using Jane. The transition to change was so seamless and effortless. The customer service was always... Toon meer
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I've been with Jane since 2018, what I love is the company's dedication to helping the helpers. We are constantly getting new features and upgrades that improve the efficiency of my practice. The onli... Toon meer
Bedrijf heeft geantwoord
From a customer/user experience this app is THE WORST! every time I try to login it tells me the user name or password cannot be found and to reset my password. The verification code NEVER comes (and... Toon meer
Bedrijf heeft geantwoord
Jane is the missing key to your clinic's success! We switched in 2021 from Global Office/Juvonno and haven't looked back. The admin side of everything is so intuitive, patients love the online booking... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Meet Jane. 👋 A secure, cloud-based practice management software built to help practice owners streamline the admin side of their businesses. Jane offers client-friendly online booking, flexible scheduling, customizable charting, insurance management features, integrated payments, and more. Check out jane.app to learn how Jane can help you delight your clients while reducing your admin workload.
Contactgegevens
302 - 111 Forester St, V7H 0A6, North Vancouver, Canada
- 1-844-310-5263
- support@jane.app
- jane.app
3,8
Goed
72 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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I've been using Jane since 2023 when I…
I've been using Jane since 2023 when I took over an established practice, but it was my first time using Jane. The transition to change was so seamless and effortless. The customer service was always available to help answer all my questions. My favorite is all the colors for my scheduling system + the AI scribe!
17 april 2026
Review zonder uitnodiging
I've been with Jane since 2018
I've been with Jane since 2018, what I love is the company's dedication to helping the helpers. We are constantly getting new features and upgrades that improve the efficiency of my practice. The online booking, cloud-based, and mobile-friendly platform really works with my practice style. I love Jane.
12 april 2026
Review zonder uitnodiging
Antwoord van Jane App
Eight years, Magen! That genuinely means so much to us. ☺️ "Helping the helpers" is exactly how we think about what we do, and hearing that it's landing that way for you and your practice is everything.
Thank you for growing with us, but most of all, for trusting Jane to be part of how you care for your patients. 💙 We hope to be right here with you for the next eight years too.
From a customer/user experience this…
From a customer/user experience this app is THE WORST! every time I try to login it tells me the user name or password cannot be found and to reset my password. The verification code NEVER comes (and yes I check my spam). I have started avoiding clinics that use Jane because it’s SO frustrating and I don’t think the practitioners understand this. In this day and age it shouldn’t be this hard.
3 april 2026
Review zonder uitnodiging
Antwoord van Jane App
That sounds genuinely annoying, and we're really sorry to hear it's gotten to the point where you're avoiding clinics who work with Jane because of it.
Not receiving verification codes even after checking spam is the kind of thing that shouldn't happen, but without knowing specifics it would be tough to say. There are a few things that can cause delivery issues like this, and while we can't dig into the specifics of your account, we're happy to offer what guidance we can. Please reach out to us at support@jane.app and we'll do our best to help.
Your first time customers won't book
Your first time customers will go elsewhere.
If I try and book a slot, I'm then required to create a log in first, at which point my booking leaves my basket, but is also blocked on the system from being booked for 10 minutes, so looks as if it's no longer available.
Twice I've almost booked a different physio as I thought there were no times still available.
Dreadful UX
26 maart 2026
Review zonder uitnodiging
Antwoord van Jane App
2:18 PMThanks for taking the time to share this, David. The experience you're describing — getting pulled into account creation mid-booking, then having the slot look unavailable while it's temporarily held — is genuinely frustrating, and we can see why it would make you want to book elsewhere.
For what it's worth, creating your account first and then returning to book should keep that slot visible throughout the process. If you run into any trouble again, reach out to us at support@jane.app and we can offer some guidance.
Jane is a scam
So, I have been with Jane since 2017.
I use the integration with Jane for payments referred to as ‘Payfirma’.
I have been instructed that they are getting rid of this as of May 1st, and had a call today where she stated that it was that they did not know if there were issues with the payments.
So, I make use of Mailchimp, Telus direct billing and they do not ask questions about these?
BECAUSE: they want the MONEY for the transactions.
1 februari 2026
Review zonder uitnodiging
Antwoord van Jane App
Barbara, I'm so sorry this has been such a difficult experience. Eight years is a long time, and while I can't speak for others, I know it's something we don't take lightly at all.
I know you've been in conversation with our team, and their door is still open if you're ever interested in having us take a look at your rates. I hope you find a solution that works best for you.
Jane is making us switch to Jane…
Jane is making us switch to Jane Payments, May 1 2026.
Seems like a cash grab.
Payfirma was great to use.
2 februari 2026
Review zonder uitnodiging
Antwoord van Jane App
Sandy, I'm sorry this transition has felt stressful. I can understand why it's frustrating to lose something that's been working well for you.
I hope the team can make this as smooth as possible for you and your clinic.
Awful for the end user
I truly don’t understand how the Jane App has such positive reviews. Perhaps the reviews are from practitioners and not end-users. This is an end-user review:
Jane’s user experience falls apart at the most basic level: logging in. As a patient who uses multiple practitioners on the platform, I’m forced to manage a separate password for each one - all with different requirements. The result is constant password resets, wasted time, and unnecessary frustration.
There is no reason users shouldn’t be able to log in once to a centralized Jane account and navigate between practitioners from there. This is a solved problem in modern software, yet Jane somehow makes it harder the more you use it.
The design feels outdated - and with modern designs on iPhone like passkey, it makes it even more complicated because passkey registers Jane as one platform (as it should be) not a separate one for each practioner. So passkey fails. Security should not come at the expense of usability, and right now Jane fails badly on both fronts.
29 januari 2026
Review zonder uitnodiging
Antwoord van Jane App
Thank you for taking the time to write this out, Monica. I can hear how frustrated you are, and honestly, the login experience you're describing is a real pain point that I don't want to brush past.
I do want to flag that the centralized login you're looking for actually exists through our Jane for Clients app, released last year, where you can manage appointments across multiple clinics with a single login. We're sorry that wasn't more obvious or easy to find and will send this feedback along.
The passkey issue you've raised is genuinely useful feedback, and we'd love to make sure it gets to the right people. Please don't hesitate to reach out to us at support@jane.app and we'll do our best to help get things sorted.
Five Stars ⭐⭐⭐⭐⭐
Five Stars ⭐⭐⭐⭐⭐
The people behind this app are incredibly kind, helpful, friendly and available always. They even offer free training—such a thoughtful bonus! Highly recommend!
5 januari 2026
Review zonder uitnodiging
Antwoord van Jane App
Five stars twice, we love to see it! 🤩 Thank you so much for the kind words, Shuangjin. The team will be so happy to hear this, and we're really glad the free training has been a helpful bonus for you. Thank you for the honor of allowing Jane to help run your practice 💙
I have been a Jane user for my entire 4…
I have been a Jane user for my entire 4 years in practice. I could not imagine running my clinic without it! Not only is Jane incredibly user friendly, it fills every need my clinic has. The staff is incredible and they listen to the community and make the changes we need!
4 januari 2026
Review zonder uitnodiging
Antwoord van Jane App
Four years and counting ☺️ That truly means so much to us, Kyle! We love hearing that Jane has been with you since the very start of your practice.
And the kind words about the team and the community really do hit different. Listening and growing alongside our practitioners is something we care deeply about, so knowing that comes through is everything.
Thank you so much for sharing this. 💙
Jane is the standard EHR for rehab…
Jane is the standard EHR for rehab chiros and PTs and the only one I recommend!
20 december 2025
Review zonder uitnodiging
Antwoord van Jane App
The standard EHR for rehab chiros and PTs 🥹 we'll take it! Thank you so much for the kind words and for recommending Jane to others in your field, Justin. That genuinely means a lot to us. 💙
Jane is the missing key!
Jane is the missing key to your clinic's success! We switched in 2021 from Global Office/Juvonno and haven't looked back. The admin side of everything is so intuitive, patients love the online booking system and it takes weight off the phone line. Charting is very customisable, direct billing integration is great, as well as reports for commissions and everything you could possibly think of. Created by a clinic, for clinics. They GET practitioners!
12 december 2025
Review zonder uitnodiging
Antwoord van Jane App
This genuinely made our day. Thank you so much for taking the time to share this, and for trusting Jane with your clinic since 2021!
It's really wonderful to hear that the online booking has taken some weight off your phone line, and that the charting, direct billing, and reporting have all been hitting the mark. "Created by a clinic, for clinics" is honestly one of the things we're most proud of, so hearing that it comes through in your experience means everything to us.
We're so glad you made the switch and haven't looked back. 💙
Free month trial is not a month
Free month trial is not a month. I was encouraged to signup with no commitment and evaluate the software for a month. Anyone would be forgiven for thinking that a month would be 30 days ish. No, 14 days later Janeapp took money from my account. The sales rep deliberately omitted that the month was a calendar month, important distinction if you start the licence mid month. An omission that benefits Jane App
3 november 2025
Review zonder uitnodiging
Antwoord van Jane App
Hi Paul, I’m reading both of your reviews together since they both seem to relate to the same onboarding experience.
I’m sorry to hear you’ve come away feeling misled about your plan and billing. While I can’t speak to the specifics of individual calls or account details here, I can reassure you that our team follows the same subscription and billing process for everyone using Jane.
If you choose to continue the conversation with our Support team, they can walk you through the general plan and billing structure and offer a clearer picture of how everything fits together.
Since this review platform isn’t a place where we’re able to resolve account questions, I’ll leave things here. Our team is always available through Support if you’d like to continue the conversation directly.
Non-negotiable for anyone wanting to scale their practice
Implementing the Jane software has been a game changer for my business. I started off using it as a solo private practice therapist and it saved me so much time every month. Now that I have a group practice I literally cannot imagine operating without it! Such a valuable investment.
16 november 2025
Review zonder uitnodiging
Antwoord van Jane App
Hi Sarah, thank you for taking the time to share this lovely review. Hearing how Jane supported you when you were working solo, and how it’s still helping your group practice thrive, truly made our day. It means a lot to our team to know Jane is steady for you at each stage of your clinic’s journey. 🩵
We’re really glad the move to Jane has saved you time and helped things run more smoothly. Thank you for letting us continue to support your practice as it grows. We’re cheering you on! 🥰
This app drives me crazy!!
This app drives me crazy!! It is very user UNFRIENDLY.
Every office I go to uses it. I am yet to figure out how to have just one account for all these different practitioners. I JUST completed forms for one practitioner and it made me change my password for whatever reason. Then I wanted to book with another practitioner and it wouldn't let me in saying my password was wrong. I tried to change it, but no security code would arrive to my email for me to do so. I don't understand why it has to be SO difficult in this day and age to make apps work. Please make it more user friendly and a lot easier to sign into one place where all my practitioners exist.
7 november 2025
Review zonder uitnodiging
Antwoord van Jane App
Hi Elena, thank you for taking the time to share your experience. Managing multiple logins when you visit several clinics that use Jane can definitely be a lot, and we hear how confusing that can feel.
Each clinic has its own secure Jane account to protect their patient data (and your personal health information), which is why separate logins for each Jane clinic are required.
That said, we’ve been working on a way to help make this experience easier, and we’re excited to share that the Jane for Clients mobile app was recently released in the U.S. to help with this exact challenge.
The app lets you create one central login that you can link each of your individual clinic accounts to. This means you can access and manage all your appointments across multiple Jane clinics from one place, without needing to remember each separate login. You can find it now on the App Store or Google Play.
We hope the app helps simplify things for you, but if you have any questions, feedback, or run into trouble, our team is always happy to help at support@jane.app.
Thank you again for sharing your feedback, it’s reviews like yours that help us keep improving Jane for both clinics and clients. :blue_heart:
Recently switched to Jane and I'm so glad I did
Recently switched to Jane and I have been so impressed with their systems and their customer service. Highly recommend them!
30 september 2025
Review zonder uitnodiging
Antwoord van Jane App
Hi Ashley! This was such a lovely note to read, thank you for sharing. It’s great to hear your switch to Jane has been smooth and that our customer service team made a great first impression. 🥰
We know changing systems is a big leap, so it means a lot that you’d recommend us already. We’re so happy to have you and your clinic as part of the Jane community, and hope Jane continues to be a great fit for your needs. 🩵
Love Jane!
I made the switch to Jane from another EHR and I couldn't be more pleased with the experience. The customer service has been absolutely top-notch. All of my questions get answered promptly, whether via chat or phone or email. I never feel like I'm asking a "stupid" question and I'm always provided with the level of support that I need. The onboarding process was so supportive as well, which was one of my big concerns. I was worried that the change would be very difficult, but the support I received made it as smooth as possible.
13 augustus 2025
Review zonder uitnodiging
Antwoord van Jane App
Carolyn, this is such a joy to read, thank you for sharing it! 🥰 Switching EHRs is a big leap, and it means the world to hear that Jane helped make it feel smooth and supported. I love that our team has been there to answer every question with care (there’s no such thing as a bad or stupid question!). We’re so grateful you chose Jane and it's a true honor to be part of your practice. 🩵
Jane App is one of a kind!
I have used a few EHR platforms and none offer the experience that Jane App does! Their customer service is 10/10 (seriously I can't say enough about it). Their template library is FULL of useful assessments to ensure you are giving your clients a luxurious experience working with you. It is my go-to recommendation for EHR & communication support.
26 juli 2025
Review zonder uitnodiging
Antwoord van Jane App
Wow, what an incredible review to read...your words made our whole day!! 🥹 It’s such an honor to know Jane has earned a “go-to” spot for you, Jazzmyn, and I’m so glad our team and template library are helping you deliver that kind of experience for your clients. 💙 Thank you for trusting Jane to be part of your practice journey!
I have used multiple EHR's over the…
I have used multiple EHR's over the past decade, but Jane beats them all when it comes to focusing on taking care of clinician's and clients. They want to providers to be taken care of so that we can focus on the people we are taking care - and it shows in their customer service and community oriented approach.
21 juli 2025
Review zonder uitnodiging
Antwoord van Jane App
Thank you so much for this incredibly kind review, Jennifer! 💙 It means the world to hear that Jane has stood out in your experience, not just for the features, but for how we aim to support the people behind the care.
We believe exactly what you said: when providers are well supported, they can focus fully on their clients and communities. 🥰 To know that intention is coming through in your experience (and in our support and approach) feels really special. In fact, this review made our day!
We’re so grateful you took the time to share this, and even more grateful to play a small part in the important work you're doing 💫
Game changer
I’ve been using Jane for a while now and honestly, it’s been a game changer. Scheduling is smooth, documentation is easy to manage, and clients love how user-friendly it is on their end too. I really appreciate how everything is all in one place—billing, notes, reminders—it just works. Highly recommend if you want something that’s both professional and intuitive!
28 juni 2025
Review zonder uitnodiging
Antwoord van Jane App
Wow! thank you so much for this, Nikki 💙 We're so glad to hear Jane’s been a game changer for you! It means a lot to know that scheduling, documentation, and the client experience have all felt manageable and straightforward. ☺️
We especially appreciate you highlighting how helpful it’s been to have everything in one spot: billing, notes, reminders. That kind of clarity and simplicity in the day-to-day is exactly what we hope Jane can offer!
Thanks again for taking the time to share your experience, and for recommending Jane so generously. We're truly grateful to be part of your practice’s world ✨
Flawed for multi accounts for customers
As a paying client making multiple accounts for different Dr.s and specialists…its super confusing if you forget your password for one of your links….its flawed and the customers psy the bills
18 juni 2025
Review zonder uitnodiging
Antwoord van Jane App
Hi there, Linds. Thank you for taking the time to share your experience, though we’re really sorry to hear that managing multiple accounts has felt confusing, especially when it comes to login and password issues. We completely understand how frustrating that can be.
Jane was originally designed with individual clinic logins, which leads to having to create separate accounts when seeing different clinics who use Jane. That said, our new Jane for Clients app introduces a more unified experience, allowing you to use a single login to access all of your Jane clinic accounts in one place. We hope this helps simplify things moving forward.
We truly appreciate your feedback and hope we’ll have the chance to show you how the universal login works.
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