Janie and Jack Reviews 

Drex IS EXCELLENT! more than you expect

The Chat service was great. They were able to give all the information about my order and tracking. Very satisfied, thank you Drex

The Chat service was quick and great. They were able to track my package in seconds and updated tracking information. Very satisfied, thank you Charles!

I live-chatted with Kristine to find out where my shipment was (it had not provided tracking, despite having been ordered several days prior) and she was able to get it out in just one day!

Drex was super helpful - I initially called the phone number and was sent to voicemail but Drex helped me quickly and resolved my issue.

Horrific customer service. I purchased a pair or Hunter boots for my son and when it arrived, the boots were scratched and clearly used so I returned it. The tracking shows that they received my return package two months ago. I contacted customer service and all they can tell me is "we are updating our system in the coming weeks and refunds will be issued then." So essentially two months later and I still have not received my refund and they can't give me a clear answer as to when the refund will be processed. How can a company still operate this way in this day and age when most companies provide such excellent customer service?

Very positive experience. When a code wasn't applied as expected, Charles with customer service worked with me to secure the discount. He was patient, professional, and thorough. Much appreciated.

Great clothes! Never disappoints!

My order came in complete, but after speaking to the associate, Charles, he reassured me. There was a second FedEx package soon to be delivered with the missing items inquiring about. Very helpful and fast with his response!

First off, I love the quality produced by this company. I ordered 2 articles of clothing, and received one. After weeks of waiting for the second, I checked tracking. It showed delivered. I reached out to J&J for help & was told they cancelled the order. No explanation, no notification, nothing. Customer service is definitely not their strong suit. I’ll take my business elsewhere.

In general, very dumb seeming reps. You can only dumb your questions down so much and most still don't understand. However, this review is specifically for Charles who has helped me twice now and has common sense. Also, you need to make returns have the ability to edit. Multiple times I forgot to include something that did not fit and still put it in the box with a return slip and it's like a day's worth of work to get someone to fix it.

terrible service. I contacted them after my package was stated as delivered but never received. they told me to contact fedex the carrier to resolve. fedex stated that the type of account they have does not allow the customer to initiate a claim and only the shipper can. then asked to speak to supervisor, only to get an email mistating why fedex would not open claim, and point blank stating they were not going to issue a refund or reship and to contact financial institution. Just awful they purposely misdirect you, so you waste your time.

Unfortunately J and J dont honour their sales pricing. We tried to purchase a number of items that were on 'sale' only to be informed the pricing was incorrect and it was actually 2.5 times what was stated. After contacting support it was clear they were not going to do anything and as such they have lost our business going forward. Very Very average which is a shame.

There was an error in store when trying to return an item with a gift receipt. When I contacted customer service chat, they were very responsive and able to solve the problem immediately. The Online customer service is great.

Made an error with my order did chat and got an immediate response

the representative that chat with me was very patient very well knowledge of company policy and went through all my question very nicely and efficiently saved all my issues.

The chat feature was awesome. I was able to get a refund issued within just a few minutes. The representative was super helpful and responded promptly to my questions. Great customer service!!

Terrible customer service! I ordered a gift to send to NYC, but it was never delivered. When I called JJ their representative Joann said it was delivered by DHL and left in the mailbox but the gift recipient checked for 6 days in a row and it was never there. No picture proof was provided and JJ said I need to solve this with the carrier and never thought about offering to send another package to replace the lost one. They put the burden of discussion on the customer while clearly the contract agreement with the carrier was not fulfilled. Terrible! Never buying from them again although I was buying lots of things there for my grandkids.