I placed an order knowing that delivery would take quite some time. After three months, however, nothing had arrived, so I reached out to them by email. They responded promptly and were incredibly f... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Colis bien emballe pensez juste a mettre qu il est envoyé quand il l est vraiment sinon partie douane bien faite de votre coté tout est passé avec bon suivi delais importants mais pas de votre fait... Toon meer
Fiz a encomenda UJXHTCAPY (mangas DAYS vol. 41 e 42), mas o pacote foi rejeitado automaticamente na alfândega em Portugal (CTC Lisboa Douane) e marcado como "Devolvido ao Remetente". O motivo foi a au... Toon meer
Bedrijf heeft geantwoord
Produit qui a mis du temps à arriver dû à des facteurs extérieurs, mais le produit commandé a aussi été remplacé par un identique et en meilleur état donc l'attente a valu le coup
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Videogamewinkel
- ook in
- Beeldjeswinkel
- Dvd-winkel
- Speelgoedwinkel
- Verzamelplaatjeswinkel
- Winkel voor tweedehands cd's
Geschreven door het bedrijf
Japanzon – The best Japanese import site Japanzon is a Tokyo-based company specialized in fast worldwide shipping of 100% authentic Japanese products: video games, trading cards, official figures, Gashapon, arcade accessories, retro collectibles, and more. Our online store features thousands of licensed items available for fans around the world. Every order is carefully packed and shipped directly from Japan by a small, passionate, human team — no dropshipping, no bootlegs, no tricks. We process hundreds of orders every month, and the few negative reviews online represent less than 0.5% of our actual customer base. Unfortunately, happy customers rarely leave reviews, which can lead to a distorted view. Still, our mission remains unchanged: to deliver a true Japanese import experience, with real stock, fair prices, and honest service. Japanzon is your direct gateway to Japan — no middlemen, no shortcuts. Thank you to all our loyal supporters for over 10 years.
Contactgegevens
2-13-9 Kohoku, 123-0872, Tokyo, Japan
- 03-0000-0000
- contact@japanzon.com
- japanzon.com
3,3
Gemiddeld
327 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bestellt nicht bei diesem Händler
Bestellt nicht bei diesem Händler! Ich habe vor 3 Monaten bestellt und habe keine Info. Wenn man ihnen per Email schreibt bekommt man nur Ausreden und das es ihnen sehr Leit tut. Ich werfe meine Bestellung heute noch stornieren.
Nicht hier bestellen!!!
23 augustus 2026
Review zonder uitnodiging
Antwoord van Japanzon
Guten Tag,
es tut uns leid zu lesen, dass Sie mit Ihrer Bestellung unzufrieden sind.
Leider können wir Ihre Bestellung anhand dieser Bewertung nicht identifizieren, da weder eine Bestellnummer noch ausreichende Informationen angegeben wurden.
Wir bearbeiten derzeit ein sehr hohes Bestellvolumen, wodurch es bei einigen Bestellungen leider zu längeren Bearbeitungszeiten gekommen ist. Dafür entschuldigen wir uns.
Wir möchten Ihren Fall jedoch konkret prüfen und eine Lösung finden. Bitte teilen Sie uns über Trustpilot Ihre Bestellnummer mit oder kontaktieren Sie unseren Kundenservice unter Angabe Ihrer Bestellreferenz, damit wir Ihre Bestellung sofort überprüfen können.
Mit freundlichen Grüßen
Japanzon Kundenservice
Takes forever to ship and might not even get item
I ordered from them on the 9th of July. By the 27th, I had no updates so I contacted them, and they finally shipped it. On the 22nd of August, it had been stopped in customs for multiple days and got returned. Waste of time. Do not bother buying from them.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Japanzon
Dear Isabella,
We are sorry for the initial delay in shipping your order, and we fully understand your frustration regarding this.
We are currently handling a very high volume of orders, which has unfortunately slowed down some of our processing and dispatch times. We sincerely apologize for that.
However, we would also like to clarify one point concerning the return of the parcel. The tracking confirms that the parcel was shipped from Japan, arrived in Denmark on August 17, and entered the customs clearance process. On August 21, the Danish postal service marked the shipment for return.
Unfortunately, we do not control the decisions made by customs authorities or the local postal operator, and the tracking information currently available to us does not specify the exact reason why the parcel was returned.
Once the parcel is returned to us, we will check the situation carefully and determine what happened so that we can find the appropriate solution.
We apologize again for the shipping delay and for the inconvenience caused.
Kind regards,
Japanzon Customer Support
No package updates or packge
I haven't received any updates or my package yet and I got the email that the payment went through, ive sent three emails and no response, i don't like leaving bad reviews on but I'm starting to get get frustrated
13 augustus 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Abad,
We’re sorry for the lack of updates and completely understand your frustration.
We are currently experiencing delays due to a very high volume of orders, but we understand that you should still have received clearer communication from us.
We have noted your order reference and will check the situation.
To help us resolve this as quickly as possible, please also contact us directly through our customer service form:
https://www.japanzon.com/en/contact-us
We sincerely apologize for the inconvenience and thank you for your patience.
Japanzon Customer Support
I ordered around July 20th and have yet…
I ordered around July 20th and have yet to receive a tracking slip. I messaged them multiples time with no response.
18 juli 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
We are sorry to read about your experience.
Unfortunately, with the information provided in this review, we are unable to identify your order or locate your customer account.
We have sent you a request through Trustpilot for additional information, including your order reference and the email address used for the purchase.
As soon as we receive these details, we will investigate the situation and assist you as quickly as possible.
Kind regards,
Japanzon Customer Support
Worst first Impression
I ordered a game from this website in June and paid for an express delivery. It's been almost a month and my package didn't arrive even though they said delivery time will take 10-15 days, Plus the communications sucks, barley anyone answers you get one if you're lucky. I asked them what the status of the delivery since the tracking number they gave me DIDN'T EVEN WORK I demand the company will fix its issues and refund me now cause I'M NEVER BUYING FROM THEM AGAIN
22 juli 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Neta,
We sincerely apologize for the frustration this situation has caused.
As previously explained, shipments to Israel have been affected by the current situation in the region, which has unfortunately caused delays and irregular tracking updates beyond our control.
We have already submitted an inquiry regarding your shipment and are still waiting for a response from Japan Post.
If the parcel is confirmed to be lost or undeliverable, we will of course proceed with the appropriate solution, including a refund if necessary.
We understand your disappointment and appreciate your patience while we wait for the carrier's investigation to be completed.
Kind regards,
Japanzon Customer Support
Do not buy from this website!!! Scammers! Fake shipping number!
Do not buy from this website! I ordered a figure June 4th that was marked as shipped some days later but the shipping number didn't work (fake!). When I asked them they told me to keep waiting for an answer even as the rest of the stock was sold out (they jacked up the price by way the way after I purchased).
After ignoring my messages for 11 straight days they responded today (July 17th) asking if I wanted an equivalent priced figure or a refund.
In the meantime the figure sold out everywhere else for a decent price while they totally wasted my time. Fake shipping numbers, what on earth! Really disgusting experience by far the worst store I've dealt with while collecting figures.
If you buy with them they might just sell your figure out under you after jacking up the price. Shame on them.
15 juli 2026
Review zonder uitnodiging
Antwoord van Japanzon
We are unable to identify any customer under the name "Lexa James" in our records.
However, based on the details provided, this appears to relate to an order for which the parcel was unfortunately lost during transit. We investigated the shipment, but as the item was the last unit available, we were unable to send an identical replacement. The customer was therefore offered the choice of either a full refund or an equivalent product.
The customer chose a full refund, which was processed promptly.
We are sorry for the inconvenience caused by the loss of the parcel. While this situation was unfortunate, the order has been fully refunded and the matter has been resolved
No communication.
I'm not sure what is happening with my order. Placed it over a month ago, order status on the website is 'payment accepted' and then nothing. I've messaged the website's internal message system five times (one time in Japanese), no reply. I've emailed them twice, no reply. Messaged Facebook account, no reply. Going to have to mess in with a chargeback at this rate. I don't mind waiting for a delivery but I do mind the lack of response.
15 juli 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Paul,
Thank you for your review.
We sincerely apologize for your experience.
We have replied to your support request and are now preparing your order for shipment.
Thank you for your patience and understanding. We appreciate your trust and hope to provide you with a better experience.
Kind regards,
Japanzon Customer Support
Order
Hello. Its my first time ordering from Japanzon (I ordered on July 9) After 4 days my order is only „Payment accepted” and Ive seen people on here say their order has been „Payment accepted” for weeks or even a month so I decided Im not gonna wait that long and I will try to reach you here. I dont know if Im getting scammed or not but Japanzon is like the only page with figurines and other items in good prices so of course I decided to order. Maybe you guys have a lot of clients and have delays or something but I dont wanna wait a few months for a figure (or not get it at all) when I paid for 15 day delivery just to get it faster. When I ordered I contacted you asking after how long will you send my order and got no answer :(. Like I said Im aware its been only 4 days but I seen people here say they waited weeks. I want to know whats going on and why isnt the order sent after 24-48h and if Im gonna get my order at all. Thank you and have a great day.
M
EDIT!!!
Its July 23 today and I GOT MY FIGURE!!! Back when I first posted this review I wasnt sure if I will get it. An hour after I posted the review I got a reply and the status of the package changed. The customer service also answered to my questions. The "not working tracking number" also happened to me, because the tracking number only starts working after the package gets physically scanned and not just sent (it can take a few days or more). Yes there can be delays, some communication issues or the lack of knowing whats currently going with ur package and where it is now BUT in the end I actually got the figure I wanted in a veryyyy good price! Thanks Japanzon!!!
9 juli 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your review and for bringing this to our attention.
First of all, please rest assured that Japanzon is a legitimate company based in Tokyo and that your order is registered in our system.
We recently migrated to a new version of our website, and at the same time we have experienced a very high volume of orders. Unfortunately, this has caused delays in the processing and status updates of some orders.
We completely understand your concern after reading other reviews.
Please contact us directly through our new customer support system and include your order reference:
Japanzon Customer Support
We will check your order and see exactly what is happening.
We sincerely apologize for the lack of response and the concern this has caused.
Kind regards,
Japanzon Customer Support
No Order Confirmation or Response After Over One Month
Hello Japanzon Support,
I am contacting you because I placed an order over a month ago, and I still have not received any confirmation email or any other updates about my purchase. I have also emailed your support team two or three times but have never received a response.
Although I never received a confirmation email, the payment was successfully taken from my account, and I have proof that I paid for my order.
I would appreciate it if you could look into my order and let me know its current status as soon as possible. If there is an issue with my order, please let me know what can be done to resolve it. Thank you, and I look forward to your response.
Sincerely,
Najay
7 juni 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Najay,
Thank you for your review.
We are sincerely sorry to hear about your experience.
We have recently launched a new version of our website and are currently processing a very large number of customer requests, which has unfortunately caused delays in some responses.
As we are unable to identify your order from your Trustpilot review, could you please contact us through our official support page so we can locate your order and assist you as quickly as possible?
https://www.japanzon.com/en/contact-us
We sincerely apologize for the inconvenience and look forward to resolving this for you.
Kind regards,
Japanzon Customer Support
parcours simple et sans embûche
parcours simple et sans embûche, produit conforme
je recommande !
7 juli 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you very much for your positive review!
We are delighted to hear that everything went smoothly and that you were satisfied with your order.
Your recommendation means a lot to us and motivates our team to continue providing the best possible service.
We look forward to serving you again!
Kind regards,
Japanzon Customer Support
Antwoord van Japanzon
Thank you very much for taking the time to leave us such a positive review.
We are delighted to hear that you were satisfied with our customer service. We always do our best to assist our customers, especially when they need help.
Your support means a lot to our team, and we truly appreciate your trust. We look forward to serving you again in the future.
Kind regards,
The Japanzon Team
Très correct
Pris assez bas (du moins pour les produit beyblade) assez long pour arriver mais normal pour un export d’un autre pays service cliant assez reactive reponse en moins de 24h et voilà tres satisfait
4 juli 2026
Review zonder uitnodiging
Antwoord van Japanzon
Bonjour Léo,
Un grand merci d'avoir pris le temps de partager votre expérience.
Nous sommes ravis d'apprendre que vous êtes satisfait de votre commande ainsi que de la réactivité de notre service client.
Nous nous excusons encore pour le délai de livraison. Nous faisons actuellement notre maximum pour réduire nos temps de préparation et améliorer encore notre qualité de service.
Merci encore pour votre confiance, et au plaisir de vous accompagner lors de vos prochaines commandes.
Bien cordialement,
Service Client Japanzon
I highly recommend
I highly recommend.
Package always very well protected and conforms to the descriptions.
2 juli 2026
Review zonder uitnodiging
Antwoord van Japanzon
Thank you very much for your wonderful review, Christophe.
We truly appreciate your patience and your trust throughout the entire process. We know there were delays, and we are very grateful for your understanding.
We're delighted that your package arrived safely and that everything met your expectations.
Your support means a great deal to our entire team and motivates us to continue improving our service every day.
We look forward to serving you again in the future.
Kind regards,
The Japanzon Team
My order arrived in perfect condition
Update: My order arrived in Colombia on July 14th and was in perfect condition. I'm giving it 4 stars because I think they should be more precise with delivery times, so buyers don't have to worry about whether the package got lost in transit or is still on its way. For those in Colombia who choose the cheapest shipping option, it can take between 3 and 4 months for your order to arrive. I will buy more products from Japanzon in the future 👍
I placed an order on April 8th of this year, and to this day my order has not arrived to Colombia. The people in charge at the official Japanzon website gave me an order tracking number, but the last update was at the end of May, and to this day my package has not arrived and there are no new updates.
27 juni 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Katherin,
Thank you for your feedback.
We are sorry that your parcel has taken longer than expected to arrive.
After reviewing your shipment, we can confirm that your parcel **was shipped from Japan** and is currently **still in international transit**. According to the latest tracking information, it departed Japan on **May 13** and is on its way to Colombia.
Unfortunately, shipments to Colombia can sometimes experience significantly longer transit times due to customs processing and the local postal network. At this time, there is no indication that the parcel has been lost.
We completely understand your concern. We will continue to monitor the shipment, and if the parcel is officially declared lost by the postal authorities, we will of course work with you to find an appropriate solution.
Thank you for your patience and understanding.
Kind regards,
Japanzon Customer Service
I ordered a product over a month ago…
I ordered a product over a month ago and I have yet to receive any tracking information, nor an update on my order. I emailed to ask them for an update and they never responded. I will be processing a chargeback through PayPal. Don’t waste your time with this company they will not send you your item and will not respond when you ask for an update.
28 juni 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Erin,
We sincerely apologize for your experience.
We have now issued a full refund to your original payment method, as we did not want to keep you waiting any longer.
We understand your disappointment and regret that we were unable to meet your expectations on this occasion. We are actively working to reduce our processing delays and improve our service.
Thank you for your feedback.
**Japanzon Customer Service**
Arnaque
Commande passée en Juin 2025
Il aura fallu des dizaines de mails sans réponses des dizaines de tentatives d'appel à un service client dont le numéro n'existe évidemment pas pour finalement réussir à obtenir un remboursement un an plus tard.
Leurs conditions de vente stipulent très clairement que dès remise à JapanPost ils ne sont plus responsables de rien. Ca doit vous mettre la puce à l'oreille !
Evitez à tout prix
26 juni 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your feedback.
We are sorry that your experience was unsatisfactory.
However, we would like to clarify the timeline of this case.
When you first contacted us on December 29, 2025 regarding the tracking issue, we replied on January 2, 2026 asking whether you would prefer a replacement shipment. Unfortunately, we did not receive a response to that message.
When you contacted us again requesting a refund, we reviewed your case and immediately agreed to process it.
Regarding our shipping policy, once a parcel has been accepted by Japan Post, the carrier becomes responsible for its transportation. Nevertheless, when delivery issues occur, we always work with our customers to find an appropriate solution, whether that means opening an investigation, arranging a replacement when possible, or issuing a refund when appropriate.
We regret that this matter took longer than it should have, and we sincerely apologize for the inconvenience.
Kind regards,
Japanzon Customer Service
Blocked by company for asking for a refund??
Update: Called my credit card processor after receiving a reply to this review, and was told a refund initiation was never put in. I was not refunded any amount, and my charge back was valid.
~~~
I'm very much saddened by the experience with this company. I'd ordered in early June, excited by the premise of shipping with tracking in 48 hours. A couple weeks came and went with no indication my order had been purchased or shipped. I reached out to customer service a few times without a response. Since I'd never used a proxy service before I was very nervous, and asked just to be refunded instead, and please stop ignoring me.
When I finally did get a response, customer service was very polite and kind, and said they'd look at my case that day. I was really (happily) surprised and thought everything was fine! But after a few more days came and went with nothing, I went to reach out again via their designated customer support system. Only to be greeted by a message saying their firewall had blocked me?? I tried multiple devices, but got the same result. Blocked.
I just don't know what I did wrong here, and it's such a bummer that instead of communicating with me, or just giving me my refund (I wouldn't have even minded their 90% return policy!), that I had to resort to a charge back. :(
I can't tell if I got scammed or what, but I will be more cautious in the future, and hope this review is helpful to someone else.
Edit: As a response, I just want to point out that:
1. I did not receive a refund (I still haven't), and this was not communicated that it was being processed or anything like that.
2. I did not issue the charge back UNTIL I was blocked. That is the whole reason I had to go to my card processor - because I was locked out of communication, and was convinced I was scammed because what customer service portal blocks customers from sending messages?
I'm really just confused, and would happily accept a refund and drop the case entirely. That's all I want and all I asked for.
21 juni 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your feedback.
We are sorry that you feel this way.
After reviewing your case, we can confirm that we replied to your messages and assisted you regarding your order. We also processed a full refund for your order.
At the same time, a payment dispute (chargeback) was opened with your card issuer. As stated in our policy, accounts involved in a chargeback are automatically restricted while the dispute is being handled. This is a standard security measure and is not related to your request for a refund itself.
We sincerely apologize for the delays you experienced. During this period, we were handling an exceptionally high volume of orders and customer inquiries, which unfortunately affected our processing times.
We wish you all the best.
Kind regards,
Japanzon Customer Service
No response from Japanzon
I sent a message to Japanzon, but there has been no response. There seems to be an issue with their customer service notifications system. Due to unforeseen circumstances, I need to cancel my order and would like a refund. Please help.
24 juni 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Tian,
Thank you for your feedback.
We are sorry that your experience did not meet your expectations.
We have already replied to your cancellation request and, as an exceptional gesture, we have processed a full refund for your order.
We sincerely apologize for the communication delays you experienced. We have recently been handling an unusually high volume of orders and support requests, which has unfortunately affected our response times. We are also working on improvements to our notification system to prevent similar issues in the future.
Thank you for your understanding, and we wish you all the best.
Kind regards,
Japanzon Customer Service
10 days and no comms
10 days since order of supposed in stock items and no update on what’s going on. I didn’t even get email confirmations. Purchase made with PayPal and it did go through.
Online contact form auto populated with another persons email and order number. Removed those to submit my own and no reply from the communication request forms that managed to go through without error.
I did eventually find an email for Japanzon and they replied after a time, not with anything useful. They replied telling me to use the online form which is still being ignored.
2nd July and still waiting on movement. Changed from Payment Accepted to Processing in Progress on 29th. So much for priority.
14 juni 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Michael,
Thank you for your feedback.
First of all, we sincerely apologize for the delay in communication and the inconvenience you experienced.
We understand your frustration. We are currently experiencing an unusually high volume of orders and customer inquiries, which has unfortunately affected our response times.
We have reviewed your case and replied to your inquiry today. Your order has been received correctly and has been forwarded to the relevant team for processing as a priority.
We also appreciate you bringing the contact form issue to our attention. We are currently working on improvements to our website and customer support systems to prevent these issues from occurring in the future.
We sincerely apologize for the experience so far and thank you for your patience.
Best regards,
Japanzon Customer Service
Order never received, Company will not reply to emails.
I placed an order near the end of May 2026, i have reached out to Japanzon.com at their contact email twice with no replies, i even wrote the second email in Japanese so there would be no confusion. I have received no contact regarding my purchase and without any i will be charging back on my card.
18 juni 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
We are sorry to read your review.
After checking our records, we were able to identify your order. We can see that a message was submitted through our customer support system today, and therefore our team has not yet had sufficient time to review and respond to your request.
Please note that our general contact email is not used for order support. All order-related inquiries are handled through our website's customer service ticket system to ensure proper tracking and follow-up.
We are currently experiencing an exceptionally high volume of orders, which has unfortunately increased our response and processing times. We sincerely apologize for this situation.
Your order has not been ignored, and our team will review your case as soon as possible in order to provide an update and resolve any issue regarding your purchase.
Thank you for your patience and understanding.
Best regards,
Japanzon Customer Service
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