I placed an order knowing that delivery would take quite some time. After three months, however, nothing had arrived, so I reached out to them by email. They responded promptly and were incredibly f... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Colis bien emballe pensez juste a mettre qu il est envoyé quand il l est vraiment sinon partie douane bien faite de votre coté tout est passé avec bon suivi delais importants mais pas de votre fait... Toon meer
Bedrijf heeft geantwoord
Fiz a encomenda UJXHTCAPY (mangas DAYS vol. 41 e 42), mas o pacote foi rejeitado automaticamente na alfândega em Portugal (CTC Lisboa Douane) e marcado como "Devolvido ao Remetente". O motivo foi a au... Toon meer
Bedrijf heeft geantwoord
Produit qui a mis du temps à arriver dû à des facteurs extérieurs, mais le produit commandé a aussi été remplacé par un identique et en meilleur état donc l'attente a valu le coup
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Videogamewinkel
- ook in
- Beeldjeswinkel
- Dvd-winkel
- Speelgoedwinkel
- Verzamelplaatjeswinkel
- Winkel voor tweedehands cd's
Geschreven door het bedrijf
Japanzon – The best Japanese import site Japanzon is a Tokyo-based company specialized in fast worldwide shipping of 100% authentic Japanese products: video games, trading cards, official figures, Gashapon, arcade accessories, retro collectibles, and more. Our online store features thousands of licensed items available for fans around the world. Every order is carefully packed and shipped directly from Japan by a small, passionate, human team — no dropshipping, no bootlegs, no tricks. We process hundreds of orders every month, and the few negative reviews online represent less than 0.5% of our actual customer base. Unfortunately, happy customers rarely leave reviews, which can lead to a distorted view. Still, our mission remains unchanged: to deliver a true Japanese import experience, with real stock, fair prices, and honest service. Japanzon is your direct gateway to Japan — no middlemen, no shortcuts. Thank you to all our loyal supporters for over 10 years.
Contactgegevens
2-13-9 Kohoku, 123-0872, Tokyo, Japan
- 03-0000-0000
- contact@japanzon.com
- japanzon.com
3,3
Gemiddeld
327 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Estafadores
Para hacer la compra todo son facilidades. Enlaces a plataformas de pago (en este caso Link.app) cambio de divisas sin coste, productos de calidad, etc, etc...
Una vez que pagas y el dinero es descontado de tu entidad bancaria todo está perdido.
No te escriben ningún mensaje o correo. No te dan número de pedido. No puedes contactar con ellos por e-mail porque sólo se puede hacer con un formulario, que sorpresa, siempre dice: "error al enviar, inténtelo más tarde" Por teléfono sólo atienden en Japonés, Francés e Inglés y la llamada es internacional a precio de oro y no domino ninguno de esos idiomas.
He hablado con el banco y quizás pueda reclamarlo por el seguro, pero no piquéis, es un robo y encima me quedo sin regalo de cumpleaños para la niña.
5 juni 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hola,
Lamentamos leer su experiencia.
Sin embargo, no hemos podido identificar ningún pedido asociado a la información proporcionada en su comentario. No se incluye ningún número de pedido, referencia de compra ni dirección de correo electrónico que nos permita localizar su caso y verificar lo ocurrido.
Nos gustaría investigar la situación y ayudarle a resolver cualquier problema. Para ello, le rogamos que contacte con nuestro servicio de atención al cliente e indique:
* Su número de pedido
* La dirección de correo electrónico utilizada para la compra
* La fecha de la transacción
Una vez recibida esta información, revisaremos el caso con prioridad.
Nuestro servicio de atención al cliente se gestiona principalmente a través de nuestro sistema de soporte para garantizar el seguimiento adecuado de cada solicitud.
Quedamos a la espera de su información para poder ayudarle.
Atentamente,
Servicio de Atención al Cliente
Japanzon
Mail de confirmation non reçu
J'attends ma commande avec impatience que j'ai commandé le 11juin mais je n'ai rien reçu par email même dans les indésirables j'ai même envoyé un message a l'assistance et rien donc j'attends de voir comment ça évolue et au moment où j'aurais ma commande je changerai la note
11 juni 2026
Review zonder uitnodiging
Antwoord van Japanzon
Bonjour,
Merci pour votre avis.
Nous sommes désolés que vous n'ayez pas reçu l'e-mail de confirmation de votre commande. Malheureusement, certains fournisseurs de messagerie filtrent ou bloquent parfois nos e-mails automatiques.
Votre demande auprès de notre service client a bien été traitée et, depuis, votre commande est en cours d'acheminement.
Nous espérons que vous recevrez votre colis très prochainement et qu'il vous donnera entière satisfaction.
Nous vous remercions pour votre patience et votre compréhension.
Service Client Japanzon
No updated tracking - Online order
So far I've placed an order online on the first of June and I have been waiting patiently for about 8 days so far for any updates on the tracking but I have gotten nowhere. There has been zero updates on the tracking and every tracking website I have used so far can't seem to track the package so I don't know if the package was even posted as of yet or not. I tried using the contact option on the website and I even attached the invoice but all I got was an error. When I was looking for their contact email, I found this place and it seems like they respond to reviews here. I also sent through an email, so i am awaiting a response there as well. I just want to know if my parcel is on its way, if it's travelling via boat or anything of that nature. I'm completely in the dark and I just want answers. I'm from south africa if that helps in any way
10 juni 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Orion,
Thank you for your feedback.
We sincerely apologize for the lack of updates and understand your concern.
After reviewing your order, we can confirm that your parcel has been prepared and is currently awaiting collection by the postal service.
Unfortunately, we have recently experienced issues with some tracking updates and customer communications, which may explain why tracking information is not yet visible.
We are also currently working on a completely new version of our website, which will significantly improve order tracking, notifications, and customer communication in order to prevent these situations in the future.
We appreciate your patience and assure you that your order is being processed.
Best regards,
- Japanzon
Bad Experience
Hello, i placed my order on 05/17/2026.
At 05/25 i have contact you by email and web to please cancel the order due to wrong items.
And after all this time, we don't have a confirmation email of reception, ship, or even for the initial order!.
The lack of communication is unacceptable, it is not professional at all.
It's a shame, the products seems really good and unique, but It's like a company with one men only to do everything and obviously don't have time to do it all. At this point the lack of customer support, make the experience incredibly bad and frustrating. Unfortunately right now i can't recommend to buy here.
Please refund the order (HQSYWGMZT) asap. When you improve the operative, i will think to buy again. Thanks
EDIT:
Hello, regarding of the repply, in this trustpilot web, you've said that i have received an email on 26/05, but i haven't, in fact i have not received an email about anything, maybe you are sending it to another email, please check your database. I have just email you again. Please refund all the order. Thanks you.
17 mei 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your feedback.
We are sorry to hear that you were dissatisfied with your experience.
According to our records, on May 25 you contacted us with the following request:
"I would like to please cancel the order HQSYWGMZT. It was a wrong order. Incorrect items."
We replied on May 26 in order to confirm the details of your cancellation request:
"Thank you, full order?"
At that point, we were still awaiting your confirmation regarding the cancellation details.
We understand that our response time was not as fast as expected and we sincerely apologize for any frustration this may have caused. Due to a very high volume of orders and customer inquiries, some responses have unfortunately taken longer than usual.
Thank you for your feedback, which helps us improve our service.
Best regards,
Japanzon Customer Service
Communication and Order delivery
I placed my order on 05/15, and according to the documents provided, it was supposedly shipped on 05/23 with a tracking number. However, when I checked the tracking through Japan Post EMS, the number did not register at all.
I paid extra for expedited shipping specifically to ensure the items would arrive on time, and the lack of accurate tracking information has made this situation extremely stressful. I’ve reached out multiple times via email, but I have not received a single response. At this point, the lack of communication is unacceptable, and the shipping details provided appear to be incorrect or misleading.
I’m now at the point where I need to consider alternative options because I have no updates on whether my order is actually on the way. For anyone considering purchasing from this site: while they do offer unique items, the poor communication, inaccurate shipping information, and overall lack of customer support make the experience incredibly frustrating.
Until Japanzon improves its communication system and provides reliable shipping updates, I cannot recommend ordering from them—especially if you’re paying for the most expensive shipping option, as I did. Right now, it feels like I paid extra for nothing.
15 mei 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
We are sorry to hear about your experience.
Unfortunately, we encountered a logistics issue with this order, which affected the tracking activation and shipment process.
We understand your frustration, especially as you selected an expedited shipping method and expected faster updates.
Following our review of the situation, the order was cancelled and refunded.
We also acknowledge that we have recently experienced communication issues affecting some customer notifications and emails, and we are currently working on improving our systems to prevent this from happening in the future.
We sincerely apologize for the inconvenience caused and thank you for your feedback.
Best regards,
Japanzon Customer Service
If i could put negative stars i would
If i could put negative stars i would. I placed my order for 2 booster boxes back on March 24. After a few weeks I asked what was going on was told they were waiting on shipment. I check the website and the booster box I paid $250 for was now over $500 and was no longer sold out, yet they still hadn't shipped mine and was told to wait 2 weeks. Waited 2 weeks, told to wait until end of the month, that came and went. They didn't want to ship me my boxes basically because price had gone up after I ordered. Seriously DO NOT give them your money or time. They are a p.o.s site and they will never get my buisness again. And im sure they will comment on this. So japanzon get FKED.
Yours truly,
Kyle
24 maart 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
We are sorry to read about your experience.
Unfortunately, Pokémon card products have become extremely difficult to source in recent months due to increasing allocation restrictions, purchase limits, and supply constraints throughout the distribution chain.
Regarding the Pokémon 151 products specifically, they are no longer available to us and have since been removed from our website.
At no point was your order delayed because of a price increase. Orders are always processed based on the price paid at the time of purchase. The difficulties encountered were directly related to product availability and sourcing restrictions, which unfortunately became significantly more severe after your order was placed.
We fully understand your frustration regarding the waiting time and sincerely apologize for the inconvenience caused.
Our customer service team remained available throughout the process and provided updates whenever information became available. While we understand your disappointment, we categorically reject the suggestion that we intentionally delayed the order because of market price changes.
We regret that we were unable to meet your expectations on this occasion.
Best regards,
Japanzon Customer Service
I will place another order soon.
Yes, there were a few minor issues, such as not receiving a confirmation email after placing my order and not being able to track the package through Japan Post, but the customer service is fantastic! They replied to all of my questions incredibly fast; thank you again, Xavier!
Less than a month passed from the time I placed the order to when I received it, and the items were packaged better than anything I’ve ever seen. I will absolutely order from them again. They deserve 5 stars!
Important tip: If you need to contact customer service, send them a message directly through the "order" section. That is also where you will find their replies. Hope this helps!
26 mei 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Silvio,
Thank you very much for your detailed review and kind words.
We sincerely appreciate your patience and understanding throughout the process.
We are very happy to hear that the package arrived safely and that you were satisfied with the packaging and our customer support.
Your feedback truly means a lot to us and motivates our small team to continue improving our service every day.
Thank you again for your trust and support, and we will be very happy to serve you again in the future.
Best regards,
Xavier & Japanzon Team
Great Support
Was a missing Figure on the first Order but the Support helped me sort things out, also the support answer really fast. Overall really happy, compared to other sites the prices are also very good
23 mei 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Jens,
Thank you very much for your review and for your patience throughout the situation.
We are really happy that everything was finally sorted out properly and that you were satisfied with our support.
Your kind words truly mean a lot to our team and motivate us to continue improving our service every day.
We also sincerely appreciate your trust and support compared to many other shops.
Thank you again and we hope to serve you again in the future.
Best regards,
Japanzon Team
I ordered a Chiyoko sonoda figure and…
I ordered a Chiyoko sonoda figure and have not gotten any updates about whether or not it has been shipped. I don’t even have a tracking number. I ordered 04/24/26 and it said it will take 15-25 days so I will still wait that period of time, but If I don’t get my package after the 25th day I want a refund. My order reference is JAVOJPJVH
16 mei 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your review and we sincerely apologize for the delay and lack of updates regarding your order.
Unfortunately, with only the Trustpilot username, we are currently unable to identify your order in our system or check the exact shipment status.
Please contact us directly through our support system or by email with:
* your order number,
* the email address used for the purchase,
* or any tracking/order information.
We will then be able to check the situation properly and assist you as quickly as possible.
Best regards,
Japanzon Customer Service
Excellent service and authentic new products!
"I was initially worried about the delayed shipping update due to the Golden Week holidays, but the customer support team responded professionally. Today, I received my combined shipping order (BB-8 and X-Wing model kits). Both items arrived in pristine, brand-new condition, perfectly packaged. As a collector who values item conditions deeply,, I am highly satisfied. They proved themselves to be a trustworthy shop with a real physical store in Asakusa. I will definitely buy from them again!"
15 mei 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Mr. Lee,
Thank you so much for your wonderful review and kind words.
We truly appreciate you taking the time to share your experience despite the stressful situation caused by the shipping delays after Golden Week.
As collectors ourselves, we fully understand how important product condition and careful packaging are, so we are very happy to hear that everything arrived safely and in perfect condition.
Your support and understanding genuinely motivate our team a lot during these very busy periods.
Thank you again very much for your trust, and we are looking forward to serving you again in the future.
Best regards,
Japanzon Customer Service
I ordered some Star Wars models 3…
I ordered some Star Wars models 3 months ago and still haven’t gotten it or any update from them. I have messaged them twice and have gotten no response. Do not order from this company!
8 mei 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
We are sorry to read your review and understand your frustration regarding the delay.
However, we would like to clarify that we only received your first direct support message very recently, earlier today, and your request is currently already in our customer service processing queue.
Due to time zone differences, the recent Golden Week period in Japan, and a particularly high volume of orders and support requests, response times may sometimes be longer than usual. Unfortunately, we cannot always reply instantly to every inquiry.
Please rest assured that your message has been received correctly and your case will be reviewed by our support team as soon as possible.
Thank you for your patience and understanding.
Best regards,
Japanzon Customer Service
No email confirmation after you order…
No email confirmation after you order and they ignore you.
I ordered a gift for a friend over a week ago, I screenshot the confirmation number and saved the invoice and it's just as well I did as my email never received a confirmation after. Nearly a week later I filled in their "contact us" form which may as well have fallen into a black hole because again, no email. I checked my spam every day too.
I see them actively posting new items on facebook, which was annoying so I called them out in comments, and they gave me a dismissive "maybe it went into your spam?" which it obviously didn't, then they told me to use their email to contact them, which only gave me a dismissive message of:
"To ensure a faster and more efficient handling of your request, all customer support inquiries must be submitted through our official support system.
Please contact us directly via:
[insert contact-us form url, links not allowed]
Requests sent by email may not be processed."
I've been clearly scammed and I'll be opening a chargeback with my bank if they don't give me a working tracking number and confirmation email asap, I am beyond disgusted.
29 april 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
We are sorry for the frustration caused by this situation.
We would like to clarify that we have already replied to your inquiry and provided an update regarding your order. Unfortunately, one of the items in your order (the Nana Nendoroid figure) became unavailable from the supplier after your purchase, which is why we contacted you to propose available solutions.
We also understand that some customers are currently experiencing issues receiving confirmation emails properly, which we are actively working to improve.
Please note that your order is correctly registered in our system and has never been ignored. Due to time zone differences and the recent Golden Week holiday period in Japan, response times may sometimes be slightly delayed.
We remain available to finalize the best solution for your order as quickly as possible.
Best regards,
Japanzon Customer Service
Item arrived
I ordered a figure on 7th January. I have never received a shipping confirmation or any emails from them. I still have not received the item and I've now emailed them 3 times with no response. I'm going to have to wait until July until I can claim the money back from PayPal.
Update 18.05.26 - I have updated my review as after leaving the review on here Japanzon contacted me, apologised, and shipped the order out. I have now received the item.
7 januari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Merrin,
We are very sorry to read about your experience.
Due to a very high volume of orders and recent delays, some shipments and responses have unfortunately taken longer than expected. We understand how frustrating this situation is.
Please rest assured that your order has not been forgotten. We kindly ask you to contact us again through our official support page so our team can locate your order and provide you with an update as quickly as possible:
https://www.japanzon.com/contact-us
We remain fully committed to resolving your situation.
Thank you for your patience and understanding.
Best regards,
Japanzon Team
They kept my money for a month and then…
They kept my money for a month and then decided they were out of stock for all 5 items and refunded me only after I inquired into why the had sent me no order confirmation or tracking number
My only previous attempt ordering from here also resulted in them being out of stock of the item they had listed.
I wont shop here again. I'm exhausted by the disorganization. I'm starting to wonder if they have any of what's on their site in stock. At least they eventually refund the money.
2 mei 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your feedback.
We are sorry for the experience you had.
Due to the nature of sourcing Japanese items and the high demand we are currently experiencing, some products can unfortunately become unavailable very quickly between the moment of purchase and order preparation, especially when items are sold simultaneously in-store and online.
We understand this situation can be frustrating. Please note that your order was fully refunded as soon as the stock issue was confirmed.
We are actively working on improving stock synchronization and communication to avoid this type of situation in the future.
Best regards,
Japanzon Customer Service
J'attends toujours mon jeu...
J'ai commander un jeu vidéo en mois de Mars, jusqu'ici, j'ai été patiente car ils ont changé le statut de mon colis le 27/03 pour me signaler qu'il avait été expédia, ça fait un mois maintenant que j'attends mon colis !
J'essaye d'envoyer des email pour demander l'état de l'envoi de mon colis mais je n'y arrive pas.
Franchement je risque d'être deçue si je reçois rien, car je pensais commander d'autres choses sur le site...
5 maart 2026
Review zonder uitnodiging
Antwoord van Japanzon
Bonjour,
Merci pour votre message.
Nous sommes sincèrement désolés pour cette situation et pour l’attente rencontrée.
Nous n’avons pas retrouvé de message de votre part dans notre système, ce qui peut expliquer l’absence de réponse jusqu’à présent. Dans tous les cas, cela ne devrait pas arriver et nous nous en excusons.
Nous allons vérifier immédiatement votre commande (réf. PQYURFVOF) afin de comprendre ce qu’il se passe et remédier à la situation dans les plus brefs délais.
Nous vous invitons également à nous recontacter directement via notre service client avec votre référence afin d’accélérer le traitement.
Merci pour votre patience et votre compréhension.
Cordialement,
Service client
Japanzon
I ordered a package almost 5 months ago…
I ordered a package almost 5 months ago with express shipping & didn't recieve an email with any of my package/shipping information, and have not had any updates, nor had any of my emails be responded to about where my parcel is at
1 april 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your feedback.
We are sorry to read your review. We are surprised by the statement of a wait of almost five months, as we have not been able to identify any corresponding unresolved case or recent contact request with the information provided.
If there is a genuine order issue, we kindly invite you to contact us directly with your order reference, full name, and purchase email address so that we can investigate immediately and assist you properly.
We always take customer concerns seriously and remain available to resolve any legitimate situation quickly once the necessary details are received.
Best regards,
Japanzon Customer Service
Je recommande !
J'ai commandé une peluche le 31/03 et l'ai reçu le 13/04/2026. La livraison à été rapide.
C'est la première fois que j'ai commandé sur cette boutique en ligne et j'en suis très satisfaite de mon expérience.
La peluche à été bien emballée et n'a pas été abîmée lors de son voyage du Japon jusqu'en France.
De plus, j'ai envoyé un message pour prévenir que ma peluche était bien arrivée et un des responsables de la boutique m'a répondu. Il a donc aussi une bonne communication avec le client.
Je recommande !
31 maart 2026
Review zonder uitnodiging
Antwoord van Japanzon
Bonjour,
Un grand merci pour votre superbe avis et pour votre confiance.
Nous sommes très heureux d’apprendre que votre première expérience avec notre boutique vous a pleinement satisfaite, tant au niveau de la rapidité de livraison que de l’emballage et du suivi de votre commande.
Nous attachons une grande importance à la qualité du service ainsi qu’à la satisfaction de nos clients, et votre retour nous fait sincèrement plaisir.
Merci encore pour votre recommandation et nous espérons avoir le plaisir de vous servir à nouveau prochainement.
Bien cordialement,
L’équipe Japanzon
Not even a one confirmation email after my order
I placed the order on 7/4/26 and today is 20/4/26, I havent received any order confirmation email yet, so I am so confused whether I have made the order or not. And I contacted the customers service via their website for three times, still no response. That is so wired.
20 april 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Sek Wing Wong,
Thank you for your review, and we sincerely apologize for the confusion.
We have now identified your order in our system and can confirm that your order has been properly received and is currently being prepared.
It also appears that our previous emails may not have reached you correctly, which may explain the misunderstanding.
We are sorry for this inconvenience and thank you for your patience. Please feel free to contact us again anytime if needed.
Best regards,
Japanzon Customer Service
No response
Hello, on April 12th I ordered "Good Smile Company - Nendoroid "KamiKatsu: Working for God in a Godless World" Mitama" to Israel.
I checked the link and it only says "Payment accepted", no shipping confirmation whatsoever.
Will my order get shipped, or perhaps, was already shipped and on its way to me?
I tried contacting support on the day of purchase but got no response.
12 april 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your feedback.
We would like to clarify that our customer support team did reply to your message on April 13 regarding your order to Israel.
At that time, we explained that we were still checking the shipment situation and also offered two clear options: to continue waiting for processing, or to cancel the order if preferred.
As we did not receive a follow-up response from your side, the order remained pending.
Please feel free to reply to our customer service message at any time and let us know which option you would prefer. We remain available to assist you.
Best regards,
Japanzon Customer Support
Bonjour,
Bonjour,
Site à éviter absolument ! Ma fille a fait une commande le 10/03 pour un montant de 65 €, son compte a été débité 2 jours après. A ce jour, toujours rien reçu et aucune réponse à mon mail de réclamation, pour demander un remboursement immédiat. J’ai pris contact avec une association de défense de consommateurs et suis en train de voir les recours possibles avec ma banque. Je n’en resterai pas là. Les méthodes de ce site dont inadmissibles !
15 april 2026
Review zonder uitnodiging
Antwoord van Japanzon
Bonjour,
Nous faisons suite à votre message.
Votre commande était bien prête à être expédiée et nous vous avions répondu à la suite de votre prise de contact.
Toutefois, à la suite de votre demande de remboursement, nous avons préféré procéder à l’annulation de la commande ainsi qu’au remboursement sur le moyen de paiement d’origine.
Le remboursement apparaîtra sous quelques jours ouvrés selon les délais bancaires.
Bien cordialement,
Service client Japanzon
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