I placed an order knowing that delivery would take quite some time. After three months, however, nothing had arrived, so I reached out to them by email. They responded promptly and were incredibly f... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Colis bien emballe pensez juste a mettre qu il est envoyé quand il l est vraiment sinon partie douane bien faite de votre coté tout est passé avec bon suivi delais importants mais pas de votre fait... Toon meer
Bedrijf heeft geantwoord
Fiz a encomenda UJXHTCAPY (mangas DAYS vol. 41 e 42), mas o pacote foi rejeitado automaticamente na alfândega em Portugal (CTC Lisboa Douane) e marcado como "Devolvido ao Remetente". O motivo foi a au... Toon meer
Bedrijf heeft geantwoord
Produit qui a mis du temps à arriver dû à des facteurs extérieurs, mais le produit commandé a aussi été remplacé par un identique et en meilleur état donc l'attente a valu le coup
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Videogamewinkel
- ook in
- Beeldjeswinkel
- Dvd-winkel
- Speelgoedwinkel
- Verzamelplaatjeswinkel
- Winkel voor tweedehands cd's
Geschreven door het bedrijf
Japanzon – The best Japanese import site Japanzon is a Tokyo-based company specialized in fast worldwide shipping of 100% authentic Japanese products: video games, trading cards, official figures, Gashapon, arcade accessories, retro collectibles, and more. Our online store features thousands of licensed items available for fans around the world. Every order is carefully packed and shipped directly from Japan by a small, passionate, human team — no dropshipping, no bootlegs, no tricks. We process hundreds of orders every month, and the few negative reviews online represent less than 0.5% of our actual customer base. Unfortunately, happy customers rarely leave reviews, which can lead to a distorted view. Still, our mission remains unchanged: to deliver a true Japanese import experience, with real stock, fair prices, and honest service. Japanzon is your direct gateway to Japan — no middlemen, no shortcuts. Thank you to all our loyal supporters for over 10 years.
Contactgegevens
2-13-9 Kohoku, 123-0872, Tokyo, Japan
- 03-0000-0000
- contact@japanzon.com
- japanzon.com
3,3
Gemiddeld
327 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
No emails sent
I ordered the order 3-4 days ago and haven't gotten any emails yet.. eventhough on the site it says "SHIPPING WITHIN 48 HOURS
With delivery tracking"
i tried contacting the email but it just wont let me for some reason? I know you guys respond here so im giving it a shot.
Was it because you guys dont work on business days..?
2 februari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hi Lea,
Thank you for your review and we sincerely apologize for the lack of email updates.
At the moment, we are experiencing an exceptional high volume of orders, which has caused delays in processing and communication. We checked your order, and unfortunately the item became out of stock at our supplier.
To avoid keeping you waiting longer, we have already processed a full refund for your order.
We are truly sorry for the inconvenience, and thank you for your understanding.
Best regards,
Japanzon Customer Support
Although at first there was a problem…
Although at first there was a problem with placing my order, the product came very quickly! It was packed carefully and the product came in good quality. I really love it!
26 januari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you very much for your feedback!
We’re sorry again for the issue you faced at the beginning when placing the order, but we’re very happy to hear that everything arrived quickly, well packed, and in great condition.
Enjoy your product, and we hope to see you again soon on Japanzon!
Best regards,
Japanzon Customer Service
2 months to refund
I placed an order on the 7:th of December, 2025. Haven't heard anything so sent an email last week asking where my parcel went off to. Haven't heard anything still.
*Update: I recieved an update that the product I ordered was out of stock and I would receive a refund. Had I recieved this update and refund within 25 days of my initial payment my bank could have cancelled the payment and reimbursed me in full. I ultimately lost about $80 because of exchange rates and payment extensions for 60 days. It's not a huge bummer but could've been avoided had I only recieved an update within a timely manner.
28 januari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
We sincerely apologize for the lack of updates and for the delay.
We did receive your email (sent on January 23rd), and we are currently waiting for confirmation from the manufacturer regarding your order. We preferred to wait until we had a clear and accurate answer rather than sending generic “please wait” emails without real information.
We will contact the manufacturer again today and will provide you with a clear update regarding your order within 1 to 2 days.
We are truly sorry if you felt ignored — that was not our intention.
Best regards,
Japanzon Customer Service
Lack of email communication
I have ordered a figurine on 24th of December 2025 (my bank shows that payment was done on 26th day). I understood from the website that the delivery could take a month as it was holiday period and that carriage by ship takes time.
I did make an account but did not download an invoice which was my mistake but I have expected to receive some sort of a message on the parcel and/or whether it was processed. On account I can only see that the payment has been accepted.
After around a month, I have wrote an email asking for an update but did not receive any reply so far so last night, I have wrote a second email asking whether the figurine I ordered was still available or whether I should ask for a refund and look for it elsewhere.
Apart from lack of replies or notifications on the status of the parcel, writing an inquiry has an irritation of not giving any visual detail on whether a photo/picture relevant to the inquiry has been successfully updated.
I understand that it’s too soon to expect a reply on the second email but since I saw that the team responds to reviews, I hope to seek some answers this way.
To note, I have checked spam and junk folders but did not get any response.
27 januari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your message, and we sincerely apologize for the lack of communication.
We have checked our inbox and we could not find any email from you, so it is possible that your previous messages did not reach us properly. We are very sorry about this situation.
We are now checking your order status and will arrange everything as soon as possible. We will get back to you shortly with an update (availability + shipping status / tracking).
Thank you for your patience and understanding.
Best regards,
Xavier
Japanzon Customer Support
Ordered on 09/01/26
Ordered on 09/01/26, Website states guaranteed dispatch within 48hrs, I had no email with any tracking details etc, waited till 19/01/26 and emailed them for an update for which i had no reply (Waited for time difference). Logged in my account and was not even dispatched so filed a dispute with Paypal and was refunded with no explanation or apology, They have then blocked my Japanzon account! DO NOT ORDER FROM HERE.
RE there reply, absolute nonsense, no emails from them was received.
22 januari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Sue,
Thank you for your review. I’m sorry your experience was disappointing.
However, I need to correct a few points:
We did reply to inform you that one item from your order was no longer available.
We offered an immediate solution: a replacement (including a pre-owned alternative), but we did not receive any reply.
After that, a PayPal claim was opened. Once a claim is opened, the case must be handled through PayPal’s process, which is why the refund was issued via PayPal.
Regarding your Japanzon account: according to our Terms & Conditions, when a dispute/chargeback is opened without prior discussion with our support, the account is closed to protect the business from payment disputes and potential abuse.
Best regards,
Xavier – Japanzon
Happy purchase !
Considering all the bad review, I wasnt sur of my purchase afterward.
But I am happy I gave it a try.
The customer service is very fast to respond, helpful and nice.
My package arrived safely,fully and in the delay.
Thank you !
22 januari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Giuliano,
Thank you very much for your kind review and for giving us a chance despite the negative feedback you had seen.
I’m really happy to hear that everything went smoothly: fast support, helpful communication, and a safe delivery within the expected timeframe.
Your message truly motivates our team to keep improving every day.
Best regards,
Xavier – Japanzon
Site frauduleux ou burggé aucune…
Site frauduleux ou burggé aucune réponse de la pars du personnel peut être surchargé
Je tiens à m excuser pour la note que je changerait une fois le jeux entre mes mains
Cordialement
9 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
Bonjour Teddy,
Nous souhaitons apporter une clarification.
Nous vous avons contacté par e-mail à deux reprises (le 12/12/2025 puis le 11/01/2026) afin d’obtenir votre confirmation avant expédition.
À ce jour, nous sommes toujours dans l’attente de votre réponse, ce qui empêche malheureusement l’envoi de la commande.
Dès réception de votre retour par e-mail, nous pourrons finaliser la commande et procéder à l’expédition sans délai.
Nous restons bien entendu disponibles.
Cordialement,
Xavier – Japanzon
Cela fait 1 semaine que j'essaye de…
Apres 1 semaine sans nouvelles j’ai finalement reçu un suivi de colis et j’ai bien réceptionner la commande , je recommande mais il faut de la patience
15 januari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello Thomas,
Thank you for your feedback.
We would like to clarify the timeline for transparency.
Your order was placed on January 11th, and your first message to our customer service was sent on January 14th, followed by a reminder on January 15th. As of today (January 16th), the delay is therefore less than one week.
Your payment was successfully received, and your order is currently being processed. During busy periods, confirmation and shipping updates may take a short time, but your request has not been ignored.
We remain available via our customer service and will provide the necessary updates shortly.
Best regards,
Xavier
Japanzon Team
Experience with Japanzon
There was a major delay to my order, which was placed on June 14th 2025.
Firstly, the shipping number provided was non-existent, and could not be tracked on its purported shipping company (Japan EMS).
After querying Japanzon initially and getting a perfunctory response promising shipment as soon as possible, I was met with radio silence for 5 months (November) and the shipping number was still non-existent.
Thereafter, Xavier Dussailly from the Japanzon team aided me through the process and facilitated a speedy delivery for my item in January which I have received.
Thanks again Xavier, hope that the logistical issues on your end are ironed out.
14 juni 2025
Review zonder uitnodiging
Antwoord van Japanzon
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the long delay and the lack of communication you experienced earlier. This is not the level of service we aim to provide, and your feedback highlights areas where we clearly needed to improve.
That said, we are glad that the situation was ultimately resolved and that you received your item safely. Since then, we have taken concrete steps to improve our logistics process and customer communication to prevent this kind of issue from happening again.
Thank you again for your patience and for acknowledging the efforts made to resolve the situation. Your feedback is valuable and helps us move forward.
Best regards,
Xavier
Japanzon Team
unexpected "goodies" ;-)
Finally the problem with the unavailable F-toys kit was solved and instead of 1 model to expect they send a whole box with 4 models!! Really perfect and a very BIG THANK YOU to their effort to fulfill customers' wishes !!!
I'll come back when the next kits are available!
12 januari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Thank you very much for your kind review!
We’re really happy to hear that you were satisfied with the solution and the little surprise 😊
Customer satisfaction is very important to us, and we always try to do our best when an issue occurs.
We truly appreciate your support and look forward to welcoming you again when the next kits are available!
Best regards,
Xavier
Japanzon Team
Didn't receive order and can't contact company
2 weeks after ordering I didn't get an email nor did my status change. They said shipping will take less than 48 hours and yet after 2 weeks nothing happened. My status is still at "Payment received". I tried contacting the company through their email form, but after a week I still have no response from them.
9 januari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
We sincerely regret your frustration, however, we would like to clarify an important point: a detailed response was sent to your inquiry on January 6th. Please check your junk or spam folder, as our emails sometimes end up there.
We are currently experiencing an exceptional volume of orders, which has temporarily impacted our usual processing times. We apologize for the delay.
We can confirm that your order has already been processed and shipped from Japan.
Thank you for your patience.
Best regards, The Japanzon Team
Not worth it
Not worth it! I recently ordered a bumblebee on Japanzon and was so excited because I’ve been looking for this figure for some time now. I have tried reaching out to them numerous times because I didn’t get any email confirmation for my order and they already withdrew my money. There has been no updates on my order and on their website it says that they ship within 48 hours, but it’s been a few days now. No one has replied to me. I have ordered from many other sites but this one is disappointing thus far :(. I need to issue a refund and can’t reach anyone. I even contacted them through their website but it doesn’t seem to go through.
31 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello Tran,
Leaving a 1-star review because you didn't get a reply within 5 hours is unreasonable, especially considering:
Time Zone Difference: When you sent your email, it was 4:00 AM in Japan. Our team was asleep.
Holiday Period: You ordered on January 2nd, during the Japanese New Year national holidays when all logistics and offices are closed.
Business Reality: Expecting a reply in the middle of the night during a holiday period is simply not realistic.
Since you requested a refund in your review, we will process your cancellation request according to our Terms & Conditions. You will receive an email shortly regarding the status of your refund.
Regards,
Artikel wurde mit Mängeln geliefert und keine kostenlose Rückgabe
Artikel wurde mit Mängeln geliefert und entsprach nicht den Bildern oder der Beschreibung. Es werden nur Beispielbilder auf der Webseite verwendet. Der Verkäufer bietet keine kostenlose Rücksendung an, und ich muss auf eigene Kosten nach Japan zurück schicken für einen Mangelhaften Artikel. Daher ist hier Vorsicht geboten und ich empfehle keine Bestellung dort zu platzieren.
3 januari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Vielen Dank für Ihr Feedback. Wir bedauern, dass Sie mit der Abwicklung nicht zufrieden sind, möchten jedoch die Fakten klären:
Internationale Rücksendungen: Da wir ein japanisches Unternehmen sind und direkt aus Japan versenden, tragen unsere Kunden gemäß unseren AGB die Kosten für den Rückversand. Dies ist eine Standardpraxis im internationalen Fernabsatz.
Produktabbildungen: Wir verwenden offizielle Produktbilder der Hersteller, um eine korrekte Darstellung der Modelle zu gewährleisten. Die Zustandsbeschreibung ist jedoch immer maßgeblich.
Gleichbehandlung: Unsere Richtlinien gelten aus Gründen der Fairness für alle unsere Kunden weltweit gleichermaßen.
Wir bedauern, dass diese Bedingungen nicht Ihren Erwartungen entsprachen, können jedoch keine Ausnahme von unseren Verkaufsbedingungen machen.
Mit freundlichen Grüßen,
Great customer service
While I ended up returning the item I had bought, I must command Japanzon's customer service. They always responded very fast. They were very good at solving the issue and help me with the return (which they even refunded, since the issue was on their side). So I can say that it is a very honest company that cares about customers. I will have no hesitation using them again in the future.
1 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience.
At Japanzon, we believe that true customer service is shown not just when things go perfectly, but especially when challenges arise. We are delighted to hear that you appreciated our responsiveness and our commitment to resolving your issue fairly.
Integrity is at the heart of our company values, and knowing that you would not hesitate to shop with us again is the best reward for our team. We look forward to serving you again soon under even better circumstances!
Best regards, Xavier & The Japanzon Team
If you contact to them, they will help you
I made an order for a christmas present and I did never receive it. I contacted to them a few times because they did not gave me a tracking number. I needed my order or the refund asap, so I wrote here and they made the refund because the shipment was missed. I edited this review, because they replied me and also gave me a solution. Thanks for helping me. You made my bad day better.
29 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
We are sorry to read your review.
Your order was shipped, and when you contacted us we immediately reached out to you to ask whether you preferred a replacement shipment or a refund, as the parcel appeared to be delayed.
We did not receive any reply to our message and were still waiting for your confirmation in order to proceed.
Given the content of this review and to avoid further inconvenience for you, we have now cancelled your order and issued a refund.
If you still wish to receive the item, you are welcome to place a new order and we will be happy to assist you.
Thank you.
The product arrived in excellent…
The product arrived in excellent condition, was packaged carefully, and arrived within expected timeframes, even during holiday rush season.
Prices comparable to other online relailers specializing in Japanese imports.
27 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
Thank you very much for your kind review — we’re really happy to hear that your order arrived safely and in excellent condition 😊
Our team puts a lot of care into packaging and shipping, especially during the busy holiday season, so your feedback means a lot to us. We’re also glad to know that you found our prices fair compared to other Japanese import retailers.
Thank you again for your trust and support — we look forward to serving you again in the future!
– The Japanzon Team 🇯🇵
Terrible costumer communication
Terrible costumer communication, it is so difficult to communicate with them and they take forever to respond.
21 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
Thank you for your feedback.
We are sorry that you felt our replies took too long. Your messages were sent during the night in Japan time, which made it difficult for our team to reply immediately. As soon as our customer support became available, your request was reviewed and processed.
Please be assured that your case has now been handled.
If you still need assistance, feel free to contact us and we will be happy to help.
Kind regards,
Japanzon Customer Support
Figure was supposed to be here a month…
Figure was supposed to be here a month ago
13 oktober 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your message.
Without an order number or contact details, we are unfortunately unable to identify or check your shipment.
Please contact our customer support directly with your order reference so we can look into the situation and assist you as quickly as possible.
Kind regards,
Japanzon Support
Figure come in with great quality
There was a delay for my preorder but it came in with great quality eventually
12 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your message and for your preorder.
We sincerely apologize for the waiting time.
Thank you for your patience and understanding.
Best regards,
Japanzon Support
Mon colis n’est jamais arrivé
Mon colis n’est jamais arrivé
Ja commandée une figurine qui était difficilement trouvable ailleurs
Donc j’ai décidée de commander sur ce site
J’ai passé commande le 15 août 2025 et c’était marqué que je le recevrai début septembre
Or on est en décembre et aucune nouvelle
Quand j’ai effectué l’achat déjà mauvaise surprise,
Aucune info si ce n’est le produit en lui-même
Une semaine plus tard j’apprends qu’il est expedié
Mais aucune info (que ce soit le numéro de suivi ou même quel est le transporteur)
J’ai tenté une relance sur leurs compte Twitter le 18 septembre
Et ils m’ont jamais répondu!
Une honte!!!
Je ne recommande pas ce site qui ne livre pas ces clients
Pire qui ne donnent aucune informations sur le colis en questions
A fuir
15 augustus 2025
Review zonder uitnodiging
Antwoord van Japanzon
Bonjour,
Merci pour votre message.
Nous sommes désolés pour cette situation et allons regarder ce qu’il se passe concernant votre commande.
Donc merci de nous contacter via le SAV
Pour information, le SAV se fait uniquement via notre support dédié et non via les réseaux sociaux, ce qui explique pourquoi il n’y a pas eu de réponse sur Twitter.
Nous allons faire le nécessaire au plus vite.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.