I placed an order knowing that delivery would take quite some time. After three months, however, nothing had arrived, so I reached out to them by email. They responded promptly and were incredibly f... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Colis bien emballe pensez juste a mettre qu il est envoyé quand il l est vraiment sinon partie douane bien faite de votre coté tout est passé avec bon suivi delais importants mais pas de votre fait... Toon meer
Bedrijf heeft geantwoord
Fiz a encomenda UJXHTCAPY (mangas DAYS vol. 41 e 42), mas o pacote foi rejeitado automaticamente na alfândega em Portugal (CTC Lisboa Douane) e marcado como "Devolvido ao Remetente". O motivo foi a au... Toon meer
Bedrijf heeft geantwoord
Produit qui a mis du temps à arriver dû à des facteurs extérieurs, mais le produit commandé a aussi été remplacé par un identique et en meilleur état donc l'attente a valu le coup
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Videogamewinkel
- ook in
- Beeldjeswinkel
- Dvd-winkel
- Speelgoedwinkel
- Verzamelplaatjeswinkel
- Winkel voor tweedehands cd's
Geschreven door het bedrijf
Japanzon – The best Japanese import site Japanzon is a Tokyo-based company specialized in fast worldwide shipping of 100% authentic Japanese products: video games, trading cards, official figures, Gashapon, arcade accessories, retro collectibles, and more. Our online store features thousands of licensed items available for fans around the world. Every order is carefully packed and shipped directly from Japan by a small, passionate, human team — no dropshipping, no bootlegs, no tricks. We process hundreds of orders every month, and the few negative reviews online represent less than 0.5% of our actual customer base. Unfortunately, happy customers rarely leave reviews, which can lead to a distorted view. Still, our mission remains unchanged: to deliver a true Japanese import experience, with real stock, fair prices, and honest service. Japanzon is your direct gateway to Japan — no middlemen, no shortcuts. Thank you to all our loyal supporters for over 10 years.
Contactgegevens
2-13-9 Kohoku, 123-0872, Tokyo, Japan
- 03-0000-0000
- contact@japanzon.com
- japanzon.com
3,3
Gemiddeld
327 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Items I ordered never arrived
Items I ordered never arrived, I never even received confirmation or tracking info. I was charged full price for the items and shipping and I did not even receive an order number.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello Anthony,
Thank you for your message.
Please contact us directly through our customer service so we can check what happened and locate your order.
We are here to help.
Best regards,
Japanzon Support
Du jamais vu
Je me suis inscrite sur le site, a la newsletter et j'ai effectué mon premier achat a la mi octobre. Depuis j'en suis la :
j'ai bien recu le mail m'indiquant que j'etais inscrite a la newsletter et c'est tout (donc mon email est ok).
Aucune validation de commande ou autre numero
Paiement par paypal ok
Impossible de me connecter sur leur site
Impossible de recevoir un mail pour re initialiser mon mot de passe ( au cas ou j'aurai pas le bon)
Demande d'aide sur le site : aucune reponse
Demande d'aide a l'adresse de l'expediteur Tristan de la newsletter : aucune reponse
Demande d'aide via X twitter : aucune reponse.
Je n'ai aucune info sur ma commande, pas de numerode commande et aucun moyen de me connecter. Je n'ai que le n° de la transaction Paypal.
Du JAMAIS VU en presque 30 d'achat sur le web.
Edit du 15/12/2025 : Après votre réponse j'ai envoyé tous les renseignements demandés à votre "SAV" sans AUCUNE REPONSE depuis 15 jours. Je vais être contrainte de faire un litige Paypal.
Fuyez ce site.
1 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
Bonjour,
Merci beaucoup pour votre message et vraiment désolés pour cette situation.
Afin que nous puissions vérifier immédiatement ce qu’il s’est passé, pourriez-vous nous contacter directement via notre formulaire SAV ou par e-mail à contact@japanzon.com
?
Sans votre adresse mail exacte ou le numéro de transaction PayPal, il nous est difficile d’identifier la commande, mais nous allons régler cela au plus vite dès que nous aurons vos informations.
Nous sommes très peu présents sur les réseaux sociaux, donc le service client se fait uniquement via le SAV officiel.
Dès réception de vos informations, nous vérifions et nous revenons vers vous rapidement.
Merci de votre patience et encore désolés pour le désagrément.
Edit : il me semble que votre demande à était traité pourriez vous fournir vos informations car sans cela on ne peut retrouver celle ci
Cordialement
Choix large
Choix large, emballage impeccable, livraison rapide.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello Arthur,
Thank you very much for your review!
We’re really glad to hear that you enjoyed our wide selection, careful packaging, and fast delivery.
Your support means a lot to us.
See you again soon on Japanzon!
Kind regards,
Japanzon Customer Support
Site fiable et sûr
Site fiable et sûr. Je commanderai de nouveau sans hésiter.
2 november 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello Jérémy,
Thank you so much for your kind words!
We’re happy to hear you found our site reliable and safe — that means a lot to us.
We look forward to serving you again anytime.
Thank you for your trust!
Kind regards,
Japanzon Customer Support
No shipping after 2 months
It has been over 2 months, and I am still unable to view any updates on the tracking link since September 20th.
This was supposed to be a Christmas present but I'm afraid that is going to be late.
I've contacted with the support team several times and they only tell me to wait until further updates.
18 september 2025
Review zonder uitnodiging
Antwoord van Japanzon
Thank you for your message, and we are truly sorry for the long delay you are experiencing with this shipment.
We fully understand your frustration — especially since it was a Christmas gift — and we sincerely apologize for the inconvenience caused.
Please rest assured that we are already in contact with the carrier regarding the lack of updates since September 20th. International shipments can unfortunately experience rare but extended delays depending on the postal route, and we are monitoring this case closely.
If the parcel does not move or gets officially declared lost, you will of course be fully protected. We will arrange a replacement or a refund — whichever is possible and works best for you.
Thank you again for your patience. We will notify you as soon as we receive any new update from the carrier.
Kind regards,
Japanzon Customer Support
Très bonne expérience
Très bonne expérience. Réponse rapide de Japanzon concernant la douane. Réception de mon colis dans un délai raisonnable
3 november 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello Chloé,
Thank you very much for your review!
We’re happy to hear that everything went smoothly and that our support team was able to assist you quickly regarding customs.
We’re glad your package arrived within a reasonable timeframe.
Thank you again for your trust and support!
Kind regards,
Japanzon Customer Support
Équipe compétente et envoi rapide
Équipe compétente et envoi rapide, je recommande à 100%
10 november 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello Clochette,
Thank you so much for your wonderful review!
We’re really happy to hear that you appreciated our team and the fast shipping.
Your recommendation means a lot to us — thank you for your trust!
Kind regards,
Japanzon Customer Support
bonne expérience
malgré un souci de douane, le SAV a su le résoudre avec succès. tout est en ordre c'est parfait.
17 november 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello Julien,
Thank you very much for your review!
We’re glad to hear that everything was resolved successfully despite the customs issue.
Our support team is always here to help, and we’re happy everything is now in order.
Thank you again for your trust!
Kind regards,
Japanzon Customer Support
I did not receive my order sent over 10…
I did not receive my order sent over 10 emails to support order was placed all most 3 months ago just a couple disappointing in the process the only response I got back is when I left a review tell me to contact support of my money back or to complete the order but still nothing I am unable to contact anyone so at this point I’m just trying to get my order👎🏾
22 november 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello Shane Moyes ,
Thank you for your message.
We understand your frustration, but please note that the situation was caused by the Canada Post strike, which lasted almost 3 months.
During this period, it was impossible to ship any orders to Canada.
We informed you of this in every email we sent.
The good news is that shipping to Canada finally resumed this week, and your order has now been dispatched.
Here is your tracking number: RN100764641JP
We truly apologize for the delay and thank you for your patience.
Best regards,
JAPANZON
Fuyez !
Plus d'un mois après ma commande, toujours aucune nouvelle (option livraison rapide 10/15jrs). J'ai essayé de les contacter via le chat du site, et le formulaire de contact, je n'ai eu aucune réponse.
Passez votre chemin, ou prenez le risque de perdre votre argent, comme c'est le cas pour moi !
Edit suite à la réponse :
J'aurais aimé fournir l'information du numéro de commande sauf que le seul mail que j'ai recu c'est "merci pour votre commande" sans numéro, juste ce lien vers trustpilot, donc ce n'est pas une information en ma possession.
C'est d'ailleurs des élements que je vous ai transmis sur le chat du site, et via le formulaire de contact..
20 oktober 2025
Review zonder uitnodiging
Antwoord van Japanzon
Bonjour,
Merci pour votre message.
Pour pouvoir vérifier votre situation et vous apporter une solution rapidement, il est important d’avoir une référence de commande.
Sur Trustpilot, il est d’ailleurs recommandé d’indiquer un numéro de commande afin que le commerçant puisse identifier le dossier.
Sans cette information, il nous est malheureusement impossible de retrouver votre commande ou de comprendre ce qu’il s’est passé.
Nous vous invitons donc à nous transmettre votre numéro de commande afin que nous puissions vérifier l’état de votre envoi et vous aider au plus vite.
Cordialement,
L’équipe JAPANZON
I haven't received my order,
I haven't received my order,
I order a Shfiguarts figure almost a 2 months ago and no news about it now. They did confirm my orders even apologizes for it might be deliver late, didn't give me order numb. but gave me a tracking number which is useless cuz I couldn't find it on Japan post international list.
So I emailed them for a refund 2 weeks ago but they didn't reply back, with this bad experience I wouldn't recommend Japanzon to anyone who's looking for expensive figures at all.😤
26 september 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your message.
We are very sorry for the inconvenience caused.
We had been waiting for a reply from you regarding your order status, but since we did not receive any answer and noticed this review, we have immediately processed a full refund to avoid any further concern on your side.
The tracking number provided was correct, but depending on the carrier or country, it may take time before it appears in the Japan Post international system.
Once again, we sincerely apologize for the delay and the misunderstanding.
Our goal is always to support our customers as quickly as possible.
Kind regards,
Japanzon
Great experience with Japanzon
Great experience with Japanzon. Authentic products, well protected, and truly human customer support — it doesn’t feel like you’re dealing with a machine.
There was a small delay because they were handling a lot of orders at that time, but they informed me right away and followed up until delivery.
Very professional and passionate. I will definitely order again!
26 oktober 2025
Antwoord van Japanzon
Thank you very much for your wonderful review!
We’re really happy to read that you were satisfied with your order and our customer support.
We always do our best to pack everything carefully and to stay transparent when there is a delay — so it means a lot to see it appreciated.
Your support helps us continue and grow.
We look forward to seeing you again soon! 🌸
– The Japanzon Team
Horrifically late
I ordered a plush on the 19th of July, and got an update on the 20th of July to confirm that the Pre-Order is being processed. I asked for a refund and was told they don't do refunds and that the order should be delivered in September. I patiently waited and asked for an update in late September, to which they said it would be prepared and shipped soon.
It is now November, and I've received no transparency on the order at all except for misleading estimates. From looking at other people's reviews too, Japanzon has a serious issue with delayed deliveries. This is unacceptable. I'd appreciate some form of proper update detailing why my order has taken this long and still isn't being prepared, especially considering "The delivery of this pre-order to our warehouse is scheduled for early September".
I'd like to either get a refund, or to have some proper reassurance on when it's arriving.
I strongly do not recommend this service.
2 november 2025
Review zonder uitnodiging
Antwoord van Japanzon
Dear customer, We are sincerely sorry for this situation.
After you requested a cancellation, we sent you a message to confirm your choice, but we did not receive any reply, so we were waiting for your confirmation. After seeing your review, we immediately processed a full refund for your order.
We understand your frustration and we will work to improve our communication to avoid this kind of misunderstanding in the future.
Japanzon Customer Support
Ho comprato un AF
Ho comprato un AF. Arrivato. Non ho pagato le tasse doganali. Ottimo imballo, ben protetto. Tutto benissimo. Grazie ;)
1 oktober 2025
Review zonder uitnodiging
Antwoord van Japanzon
Grazie mille per la tua recensione a 5 stelle! 🌟
Siamo davvero felici che l’articolo sia arrivato bene, senza tasse doganali e con l’imballaggio protetto come previsto.
Non è così comune che le persone trovino il tempo di lasciare una recensione positiva, quindi il tuo messaggio significa molto per noi.
Grazie davvero per il supporto! 🙏
A presto su Japanzon!
— Customer Support Japanzon
If only I could give 0 stars (and now also lying)
Given the varied reviews here, I actually contacted the Support before placing my order, to which they answered:
"You are welcome to proceed with your order now. Since all 15 volumes are in stock, we can process and ship your order quickly!"
Placed my order, paid directly, and silence ever after.
I have now asked for a full refund.
I would recommend everyone to stay away from this shop as far as possible!
Edit addressing the answer: It's nice you to see how the answer to the review now also tries to turn every bad one into a user fault. NO, you didn't send an answer. And even if, it would completely contradict what you said in the first place (everything available). So nice try with your standard answer to all negative review, but nah...
23 oktober 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your feedback.
After your order was placed, we contacted you to inform you that 2 of the volumes were temporarily out of stock from the publisher. We were waiting for the restock in order to ship your order complete, as requested.
You chose to cancel the order before the restock arrived, and we fully understand your decision. As requested, your order has now been cancelled and fully refunded to your original payment method.
We regret that you did not wait for the restock and chose to leave a negative review, but we respect your choice. We will continue to improve the clarity and timing of our stock updates.
Japanzon Customer Support
Never shipped order
My experience is pretty much the same as the previous review that was placed here.
September 7th: Placed my order. Item was marked as in stock at the time.
September 8th: I received a notification that my order was being processed, and a tracking number appeared on the order tracking page.
October 3rd: I reached out to customer service as the tracking link was still not active, and was informed that my order had not left the warehouse, but would be expedited.
October 11th-13th: I reached out again as my order still had not shipped and was informed it would be shipped by the end of that week. Worse still, the reply seemed to be AI-generated and didn't provide any specific information.
As of today, my order has still not been shipped, well over 6 weeks after placement. I've requested a refund and will never be dealing with this company again.
7 september 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
We are very sorry for the situation you experienced.
Your order should not have shown as “in stock” at the time, and that is our mistake. There was a stock discrepancy on this item, which led to the delay. We also acknowledge that our follow-up communication was not clear enough, and we apologize for that.
Following your request, your order has now been cancelled and fully refunded.
You should see the refund back to your original payment method depending on your bank’s processing time.
We understand your frustration, and we are currently improving both our stock synchronization and customer support response process to prevent this from happening again.
Japanzon Customer Support
After almost two months, my order has not been dispatched. Stay well away from this company. (And now they are lying)
A timeline of my first order with this company.
22nd August: Placed an order for five video games.
23rd August: Order was marked as "dispatched" on their website's order tracker with a Royal Mail tracking number for the UK provided. No dispatch email received though.
10th September: Sent an email to say that after nearly 3 weeks, my order still hadn't actually been dispatched as no tracking results for tracking number and asked what was delaying it.
11th September: Received a reply to say that they were working through a "backlog" of orders.
21st September: Sent another email as my order had still not been dispatched.
22nd September: Received a reply saying that my order "should be dispatched this week or at the very latest early next week".
8th October: Sent another email to say that another week had passed after the "very latest early next week" that they claimed my order would be dispatched by. Told them that I expect it dispatching by the end of the week.
16th October: They have still not responded to this last email.
Excuse after excuse and are now avoiding replying. Everything was in stock when ordering. Not been made aware of any problems other than this supposed "backlog".
When is my order going to be dispatched?
I would avoid this company completely if you are looking to import items from Japan. Go somewhere (anywhere) else. They will claim that Trustpilot reviews represent a very small percentage of overall orders but my experience could easily happen to you.
UPDATE - 3rd November: In their generic "reply" to my review, they claim that "following your last request, your order has now been cancelled." I never requested the order to be cancelled even after my review went live. Laughable that they will lie about this and think that people will believe this pathetic attempt at damage control. Don't trust them to issue any refund, get onto your bank and file a chargeback claim. Avoid this company!
16 oktober 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
We are truly sorry for the inconvenience caused.
Your order was affected by a temporary backlog at our warehouse, which led to delays. The tracking number appearing before the actual dispatch was due to an internal processing mistake on our side — and we sincerely apologize for this confusion. We should have communicated more clearly, and we understand your frustration.
We also confirm that following your last request, your order has now been cancelled and fully refunded to your original payment method. Depending on your bank, the refund may take a few days to appear.
While the situation you experienced is not representative of the majority of our shipments, we take your feedback seriously. We are currently improving our logistics flow and communication process to prevent this from happening again.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience.
Japanzon Customer Support
Zero grade
They sold me a game that was available on the website after I paid, now it says there is no product.
4 oktober 2025
Review zonder uitnodiging
Antwoord van Japanzon
Thank you for taking the time to leave this feedback and for bringing this issue to our attention. We sincerely apologize for the confusion and the frustration caused by the conflicting status of your product on our website.
We want to assure you that your game was available at the time of your purchase and your order is confirmed. The system error showing "no product" is related to a temporary stock synchronization delay on our end, and we deeply regret the anxiety this has caused.
Please be assured that we are actively working on your shipment. We have been experiencing an unexpected delay in the preparation of recent orders, but your game will definitely be dispatched within the next few days.
You will receive an email with your full tracking details as soon as the parcel leaves our warehouse.
We understand that the current situation merits a "Zero grade," but we truly hope that once your game is shipped and safely received, you might consider revising your rating based on the final product quality and delivery.
Again, we apologize for the miscommunication and the wait.
The JAPANZON Team
Shipped to me tomorrow afternoon when I…
Shipped to me tomorrow afternoon when I get off work please 🙏 and thank you 😊 🙏 ☺️
30 september 2025
Review zonder uitnodiging
Antwoord van Japanzon
We noticed that your payment didn’t go through, so unfortunately we can’t process your order at this stage. Could you please contact us directly or place your order again using another payment method? Once the payment is confirmed, we’ll be happy to take care of your shipment right away 🙏
Réponse rapide et cohérente
Réponse rapide et cohérente. Ils m'ont rassuré et m'ont proposé différentes solutions à ma situation.
24 september 2025
Review zonder uitnodiging
Antwoord van Japanzon
Merci beaucoup pour votre retour ! Nous sommes ravis d’avoir pu vous rassurer et de vous avoir proposé des solutions adaptées. Votre satisfaction est notre priorité et vos mots nous encouragent à continuer dans ce sens.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.