Jessica London Reviews 

Automatically sign you up for a “rewards” program that costs $18 a month with no warning. Found out I unintentionally signed up after I was charged. The first month is “free”. Will never shop here again.

TRIED TO CANCEL WHEN NO TRACKING: WOULD NOT LET ME; ASKED FOR TRACKING & CARRIER SO I CAN REFUSE, DIDN'T HAVE, ASKED 6 TIMES FOR SUPERVISOR, NOTHING. ASKED WHEN WILL IT BE DELIVERED NOTHING I PUT 2 RED SIGNS OUT FOR DELIVERY (GOT TRAX FORM ANOTHER NICE LADY 6 CALLS) ARRIVED BUT FEDX IGNORED MY NOTE HUGE HASSLE TRYING TO SEND IT BACK AWFUL EXPERIENCE PACKAGE WAS NOT GOOD, CHEAPLY WRAPPED UP IN CHEAP PLASTIC WITH 5 BOXES IN IT!! F- F- F- F--

Everytime I get a reward certificate, it says: already redeemed.
I got the reward on 10/11/2023 and on 10/12/2023 it didn't process and said already redeemed. 2nd time this happened. I called customer service, they said it's a glitch both times, or that I already used it. Ridiculous!

I ORDERED FROM JESSICA LONDON AND RETURNED THE ITEM AND THEY PUT A $58.07 CHARGE ON MY BALANCE FOR RETURNING THIS ITEM, Also I Paid For EXPRESS SHIPPING AND RECEIVED IT LATE,I WILL NEVER ORDER FROM THEM AGAIN SMDH

Poor- quality merchandise combined with bait- and- switch tactics and extraordinarily poor customer service means that I will never purchase from them again.

While trying to order a dress on sale, and enter the code for an extra 40 percent off plus free shipping, instead, the order processed. I immediately asked, via their customer service portal, to cancel. No one responded for 48 hours. When they did, they claimed that they could not cancel my order because it had already shipped. Four further communications about this matter have gone unanswered, and they did indeed charge me the full, non- sale amount, as seen on my bank statement.

Really horrible way of doing business. Do you think that your customers won't notice when you deal with them dishonestly?

I placed an order for 2 pairs of shoes on 4/20/2023. According to the phone bot the ordered was shipped on 4/24/2023. There is no tracking number so a contacted customer service. I was informed that this was a situation where a shipping label was created and the package never left the dock and was not picked up by the carrier. She then went on to say that I had to wait until 5/15/2023 before the my Jessica London Credit card would be credited for the purchase. My question to her was why? If you know the package never left your dock why are you not processing a credit immediately? When this credit is processed I will be closing both Jessica London and Woman Within credit cards. Should I want to order anything I will use my Amex. If they had given Amex that foolish answer the purchase price would have been instantly charged back to them. No more awful experiences for me.

Items in the catalogs are not available.
They won't let you add the rewards to your purchase although the item has not shipped. I didn't know I had rewards available.
Phone representative are pushy to get you to buy other items after you declined additional items.
System don't update timely. My didn't update to acknowledge a gift card added for two days.

When I contacted customer service to let them know that one of the items I ordered was missing from my shipment, they refused to provide me with a refund.

ALL AFFILITATES including ROMANS, Ellos, Catherines, Woman within, onstop plus, Brylane home, kingsize, etc are HORRIBLE. Warehouse is a mess and wrong items constantly sent. They charge you AGAIN to replace a wrong item or they won't ship until they get the time back. CS Supervisor said it's our policy, and you can chose to do business with someone else!!! take her advise do not shop here!!!

I recently purchased a skirt from Jessica London from the Amazon website. This product arrived yesterday and has inferior (read cheap) material. The item pictured on the website did in no way resemble what I received. So, I made arrangements for a return. I get instructions from Jessica London which states if I use their return label, they will DEDUCT $9.99 from the credit owed me. What is this about? Will NEVER purchase another item from this company and it's affiliates.

This company duplicated my order that I placed for Christmas, even though it clearly shows the wrong address and it didn’t ship they still refused to cancel the order. They are holding the duplicate order that is meant to go to NJ and refusing to correct their mistake!! Never again! Teach your employees better manners!

Ordered boots Dec 17. No UPS tracking # available. Today, 12-21 I received email from Jessica London that said item on back-order & not available until Jan 2023. Website does not have info about cancellations, so I called customer service. They said item was in process and disregard email. I asked for a current UPS tracking # or delivery date, they were not able to provide either. I asked for them to cancel the order since the shipper had not picked up the item. Told me they could not do that, but I could return the item after I received it. So here it is, Dec 20th and I have no Christmas present for my daughter!

I ordered a Christmas gift that arrived today 12/14. JL sent the wrong item when I called to have the item I ordered shipped I was told if I wanted it by Christmas I would have to pay for expedited shipping. I explained that that's JL mistake and they should pay that fee. I ordered that item in a timely matter but received the wrong item. Still JL refused to pay the fee for my item to arrive before Christmas. I will never shop here again. I will also advise no one to shop with Jessica London.

I ordered a pair of burgundy boots for my upcoming trip. Received WORN boots in beat up box with no tissue paper. Immediately called customer service. Now, since is their error you would think they could rush me another pair in time for my trip. But no. NEVER ORDERING AGAIN FROM THIS STORE!!!!!! Now, I have to scramble to find some other boots for my trip.

I returned two items from Jessica London on 10/31/2022. I have sent 6 feedbacks to them inquiring about my refund. As of today 11/14/2022, I have not received my refund. This company is a FRAUD. THEY WANT THE CONSUMER TO BUY FROM THEIR COMPANY, but when there is an issue, they give you the run-around and you never receive your refund or merchandise. Never again, learn my lesson.

Do not buy. I purchased something that was in stock and it said if I paid for “super fast delivery” I would have it in 2 days.

Well I have an event, if it’s not fitting I was hoping to get it altered.

I talked to 4 customer service reps. I have not received it. They told me it takes 2-3 days to process.

I asked them what “processing” mean. They told me it means my order is in process.

I asked again what does that mean. They closed the chat on me. Hung up on me.

The damn thing is out of stock.

Tell me the truth. Poor customer service. I’m canceling my order.

I ordered a few items this summer .. got them delivered to me in 3 business days.

If you're looking for a good shopping experience, this is not it. I ordered items for vacation, and paid extra for expedited 2-3 day shipping. It arrived almost 6 days later, when I had already left on my trip. After COUNTLESS attempts to resolve this via customer chat, it went nowhere. All I asked for was a refund of the shipping cost, but was told repeatedly "we did everything right, you are wrong". It's frustrating. When you order an item and a date is given to you, that's a guarantee. Stick to it, and if things go wrong, own up to them. Don't make your customers feel cheated.

Being transparent about costs is important in ecommerce. The website overwhelms you with deals on deals on deals - and purposely omits any mention of fees. "Free returns" really just means store credit, anything else is $10.99. Shipping is never really free. Be more transparent about all these charges, it's vital.

There are better shops out there, this is not one of them.

If I could give them a 0, I would, my 93 yr old mother order 4 pairs of shoes from this company, she received them, tried on 2 pairs, and sent all 4 pairs back immediately ( the shoes were stuff and hard) she also sent 34.00 to cover any s&h charges. That next month she received a full statement for the shoes plus interest charges, she contacted the company to see if the received the returned shoes, they did, they offered to send her a check for 176.00 instead of removing the cost for the returned shoes ( 50x4) 200x dollars was the cost for the shoes...here we are some 6 months later, this problem is not resolved, she just received this 176.00 check that will be sent back, they want your interest and late fee to mount up, while the use some unscrupulous method to scam people out of money.
DO NOT BUY FROM THESE SCANDALOUS PEOPLE

Purchase an item and returned it because I did not like the fit. My phone xpectation was that my credit card would be credited only to find out that a gift card was given instead. When I requested to have the gift card canceled and the credit placed on my account I was told it would cost me 10.95$ from the credit that was minus the shipping cost. So I would get back half of what I paid for the item. So after going back and forth with the rep she told me she would forfeit the 10.95$ fee.. well when I looked at my statement it reflected the fee was not forfeited. I have cut up this card and will never order for Jessica London Again. Very dissatisfied with the service.