Jessica London Reviews 

I ordered 10 sleeveless nightgowns in different sizes to prepare for a week in the hospital soon. I was charge over $27 for shipping!! I nearly choked but was in a time pinch and paid it. When going through their website to return 6 of those items, something new appeared called "Happy Returns" It claimed if you use that service they will refund you immediately, you don't have to pack it up, and you drop off at nearest Fedex. I thought, what the heck, I'll try it. After the Fedex man scanned the return in the store, I asked for a receipt to prove I had dropped it off. He said they would send me a receipt IMMEDIATELY and to check my phone. I waited 15 min to get that email & had to leave for an appt. I figured it's like an Amazon return at Wholefoods, where they scan the product and you get an email immediately. I never received that email so I made phone calls to Jessica London, messaged them through their website, and spoke through their chat feature & their agent said I should call Fedex, it was their problem. Thank goodness I took a pic of the items at the Fedex counter & the man who scanned the return. I had sent those pics to JL and Happy Returns. 3 days later I get an email acknowleding the return. I don't think I would have if not for the pictures I had taken to prove it & would use to contest this on my credit card if they failed to refund me. They charged me the same price to use Happy Returns as they did for the postage paid label they provided by USPS! I will never use Happy Returns again. The post office will give you a receipt to prove you dropped off the package. Using Happy Returns, all the liability is on you if the package is lost & you're paying the same price as the USPS provided label. Jessica London is making money off Happy Returns. You'd think for the price they charge for shipping that Happy Returns would at least be free like Amazon returns, are at the least, at a much reduced cost over the price of USPS. The refund is NOT immediate either, as they claimed. So, it's BUYER BEWARE. Know you are paying the same to return an item whether using the USPS or Happy Returns, but you have all the liability using Happy Returns. I will not SHOP here anymore simply because their shipping is outrageous compared to other stores I shop at online. I suggest you check out Ullapopken.com where they ship for $9.95 no matter how much you spend and that is coming all the way from Germany and it always gets here in 3 days!! And their return shipping price is lower, too. Most other places I shop online are cheaper for shipping than all FULL BEAUTY store affliliates. bye bye full beauty!

Worst customer service ever. Comenity Bank too. That's who issues the cards for Jessica London. If I could give this zero stars I would. they have charged me for a club membership for $20.71, although I have not used the card for over a year! Then they tacked on late fees adding up to a total of $85.00. I just now paid the whole thing and closed the account. Do yourselves a favor and DONT buy anything from them!

Awesome gold is the swimsuit I ordered. crap with sleeves is what I got! Then. They send me a return label and when they get the wrong suit they send me back I'll get a refund. And in the meantime I can reorder the suit in a smaller size because that one was sold out (guess that's why they thought I wanted SLEEVES?) but instead of 50% off like I got on the first one all they can offer me is 20% and free express shipping. No ma'am. That doesn't work! I argue and finally get another rep that can do 50% and express shipping. Now it's a week and a day later and I still don't have my EXPRESS SHIPPED ITEM!

DON'T expect any customer service and DON'T expect your order to ever arrive when promised. This makes me wonder about their higher prices and horrible decline of "service". BE WARNED.

Placed an order on 6/24/20 - (17 months ago) - and I remember using a free shipping code from RetailMeNot but when I checked out I was charged shipping anyway. I remember thinking it wasn't worth my time to call the company and complain. I wish I had! With so many debit card transactions per month I rarely look at small charges. Tonight I happen to see one hit with this company's name. That Free Shipping coupon was really a sign up for a rewards program - and any time I would have ordered from them I would have to submit my bill as a claim for how much I paid in shipping. So #1 - I never got my free shipping on that ONE order I placed with them on 6/24/2020. #2 - I'm the idiot that didn't see I have paid them $250 over the past 17 months for NOTHING. Their clothing was awful so I have their emails go to my delete bin and I would never order from them again. What a racket! I miss the original "Catherine's" brick and mortar stores. Their clothing was great - this Jessica London clothing is AWFUL. I COULD HAVE canceled within 30 days they told me. But I never got any email or anything at all that said I had registered for a rewards program and had 30 days to cancel. I never dump emails - I have NOTHING from them between 6/24/2020 and 6/10/2021. :(

I will never order from this company again! Worst customer service I have ever experienced! I placed an order and two hours later received a catalog with the same items for 50% off. I called immediately to see if I could apply the sale price to my order and was told "No". I then asked if I could cancel the order, which had not shipped yet. I was told "I am sorry, but you cannot cancel an order that is in process." I asked why I could not cancel an order that hadn't shipped yet and the same line was repeated back to me like a recording. I talked to 3 different people, and not one of them was willing to help me. I was just told I could return the items (at my cost) if I wanted. Avoid the Full Beauty catalog family at all costs!

Every time I get mail, there is a catalog from Jessica London. When I call to place an order, the items are always out of stock. Then the order taker tries to talk over you and fast talk you into buying something else you didn't ask for. Then comes the insincere apology, obviously read from a script. So phoney and pathetic. Half the time you cannot understand what the person is saying because it's some foreigner on the phone talking 100 mph. This company sucks. I don't know where they are getting their merchandise from. Apparantly, it's not here, because they never have anything in stock. They can't blame it on the covid situation because I've repeatedly had this same problem prior to the covid pandemic.

This company must be the worst mail order company on the internet! They are bleeding money even with their dishonest business practices. Jessica London would rather cheat their customers than to be honest!!!

Just placed my first order with Jessica London. Opened the card too. The clothing looked so cute so I placed a small $240 order to check the quality. So my order came in wrong and incomplete. Ok no biggie I just call customer service and we will get it fixed right up. Nope. My call was taken by a snarky brat named Samantha who just cost the company the whole order because I am shipping it all back. She was soooo nasty that I am not even gonna keep what I liked. And then their answer to fixing my problem was charging me again for the item that was wrong and sending it again and not recrediting my account for the shirt I already got charged for and didn't receive until they got the wrong merch back...What????

I ordered these Sandals to wear for a special occasion and ordered them 10 in advice… well I’ll not have the shoes to wear nor have the shoes made it to me… yet! I’m am very very disappointed and will probably not ordered from Jessica London again.. I depended on them and have been very much let down

If you need your items in a reasonable amount of time, do not order from this company. Takes weeks for them to ship your order! Refund for returned items also takes weeks. I have been on hold on the telephone for 30 minutes and still holding trying to inquire about my refund. This was my first time ordering and needless to say, it will be my last.

It's been 19 days and they have not shipped my order. They charge a lot for shipping so the orders should ship promptly. Do not buy from any of their brands if you expect customer service.

Well the title for this review speaks for it self the frist part is there shipping service it take far tolong and when you question it there customer service is rude and make you feel like you are at fault for there mistake and then they hold up future order because you complained and held the previous payment for the previous order because there shipping is a load of crap.
Now this company is part of a family of stores and my wife has dealt with the other and had no problem so why is this company so bad?
Now i see from otjer reviews that there is a history with the problem so i think the CEO might want to look into this problem and possible sack there customer service staff and start over with a better quality of person and a better training program.

Buyer Beware. I paid for expedited shipping and I still do not have my order. The customer service online and by phone is horrible. I spoke to Erick and Jahzeel on chat and they were so rude about the shipping and acted as if they were not concerned at all. I decided to call and spoke to a rep by the name of Joe who was extremely rude. If I ever receive my order, I will never order from Jessica London again. Ironically I placed an order with Roamans back in the spring and received my items on time. Both of these of companies are under the Full Beauty umbrella and Jessica Londons customer service is making them look bad. I do appreciate the floor supervisor Joanna attempting to make things right.

BUYER BEWARE-this was my first-and last order from them. I ordered $600 of tops on 9/25. I paid express shipping. Still don’t have the items, and it will be October 13, (yesterday it said delivery October 9 today it says October 13). I ordered express as I needed these before a 2 week trip. I’ll not be getting them in time with their EXPRESS SHIPPING TAKING 3 WEEKS I will be returning all for full refund. They split the order into 2 shipments, and one has not even shipped yet. ’ll be glad to involve the BBB and Attorney General if need be-as well as their CEO IF THEY DO NOT REFUND SHIPPING. THEY FRAUDULENTLY POST A DATE YOU WILL RECEIVE YOUR ITEMS TO GRT YOU TO ORDER-THEN DO AS THEY PLEASE DELAYING ORDER-AND TOLD ME THEY COULD NOT FIND TRACKING AND CALL BACK IN 2/3 DAYS. REALLY!!!

I would give zero stars if able. Awful customer service DO NOT Buy FROM THIS COMPANY. They have awful refund policies and their customer service is equally as bad!

ON MARCH 21, 2019 , I RECEIVED OVER A $175 IN FULL BEAUTY- JESSICA LONDON GIFT CARDS ! I WENT ON LINE AND MADE MY PURCHASE ! THE GIFT CARDS WERE FOR PRIOR PURCHASES I HAD MADE, BUT HAD NOT RECEIVED MY REFUND ! AFTER MAKING MY PURCHASE, I RECEIVED A LETTER FROM SET COMPANY ABOVE STATING THAT THEY WOULD LIKE TO THANK ME FOR MY INTEREST IN FULLBEAUTY BRANDS , MUCH TO THEIR REGRET, THEY MUST INFORM ME THAT A CAREFUL REVIEW OF MY CUSTOMER HISTORY WITH FULLBEAUTY BRANDS CATALOGS HAS REVEALED THEIR INABILITY TO SERVICE ME TO THEIR STANDARDS ! THEREFORE THEY WOULD NO LONGER BE ABLE TO OFFER THEIR SERVICES TO ME ! THEIR RECORDS , ACCORDING TO THEM , REFLECTS THAT I HAVE NOT BEEN SATISFIED WITH THEIR SERVICE AND OR MERCHANDISE , MULTIPLE TIMES IN ONE OR MORE OF THEIR CATALOG DIVISIONS! QUOTE:; WE ARE SORRY THAT WE HAVE TO END OUR ASSOCIATION, BUT HOPE THAT I UNDERSTAND THEIR POSITION ! SINCERELY FULLBEAUTY BRANDS 500 S. MESA HILLS , ELPASO , TX 79912 , UNQUOTE ! I TEXTED , EMAILED AND CALLED THEM ABOUT FIFTY TIMES, TRYING TO GET MY GIFT CARDS BACK, THEY HAVE NOT TO THIS DAY, RETURNED MY GIFT CARDS TO ME ! THESE ARE MY GIFT CARDS THAT I EARNED ! THIS COMPANY REFUSES TO REIMBURSE ME FOR MY GIFT CARDS ! TERMINATED ME FROM THEIR SERVICE, BECAUSE I RETURNED ITEMS I DID NOT LIKE AFTER RECEIVING THEM, SO I RETURNED THEM ! THEY SHOWED ME THAT THEY CARED NOTHING ABOUT ME AS A CUSTOMER OR MY BUSINESS ! JUST THREW ALL ASSOCIATION OUT WITH ME LIKE DIRTY LAUNDRY OR DISCARDED TRASH ! TELL ME, WHAT SENSE DOES IT MAKE TO KEEP ITEMS THAT ARE OF NO USE TO ME ? I WANT THE VALUE OF MY GIFT CARDS, THEY BELONG TO ME, I EARNED THEM , BECAUSE OF MY RETURNED MERCHANDISE OF CREDIT !