Jimmy's Iced Coffee Reviews 

1.073
•
TrustScore 3.5 uit 5

3,3

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Today I bought a can of your new limited edition cookie butter iced coffee and was left disappointed with the taste. I bought the drink assuming it's taste like cookie dough ice cream or something, b... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Love Jimmy's iced coffee - but I don't love Evri and thats who they use to deliver so knocking a star off as I needed to go on a hunt to find where my delivery had been dumped

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Horrible tasting drink. With bad after taste left in your mouth and leaving your tongue dry. Zero refreshing (and i got it ice cold). Britvic must have been desperate when they acquired the brand.

Beoordeeld met 5 van de 5 sterren

The service you receive from Jimmy's is great. Their Customer Service team are brilliant, very quick to respond to any message you send to them. And their Rewards Scheme is absolutely fantastic. Dispa... Toon meer

Bedrijfsgegevens

  1. Koffiewinkel
  2. ook in
  3. FMCG-fabrikant
  4. Koffiegroothandel

Geschreven door het bedrijf

If you’re into truly refreshing Iced Coffee, you’ve come to the right place. We offer a wide range of products for all coffee enthusiasts, with a special emphasis on sustainable packaging and single-origin, Rainforest Alliance Coffee. - Available online and in all major supermarkets!


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

1K reviews

5 sterren
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3 sterren
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Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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3,3

Alle reviews

(1.073)

45 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

All round perfect

Easy ordering process, fast delivery, delicious coffee! Cinnamon Bun is absolutely delicious and a good Christmasy treat

10 oktober 2024
Review zonder uitnodiging
Logo Jimmy's Iced Coffee

Antwoord van Jimmy's Iced Coffee

Stoked to hear you're loving our new Limited Edition Cinnamon Roll Iced Coffee - Thanks for giving it a try! Have a good one!

Beoordeeld met 5 van de 5 sterren

Good value coffee

Delicious iced coffee.
Fairly good prices.
Quick Delivery.

They even stock in nearby shops if I need a pick me up there and then.

12 oktober 2024
Review zonder uitnodiging
Logo Jimmy's Iced Coffee

Antwoord van Jimmy's Iced Coffee

Thanks for kind words Joshua, it's great to hear you're loving our stuff. Enjoy!

Beoordeeld met 1 van de 5 sterren

YUCK!

I am a huge fan of iced coffee in cans, having tried numerous different brands! I can say, quite honestly, that Jimmy's Extra Shot Strong Espresso is the worst one that I have tried (even worse than Costa!) I only tried Jimmy's because they were on offer at Amazon! Bad move! This is NOT in the least bit a strong coffee - it is watery with an indeterminate taste (definitely not coffee!) I'm sorry I bought twelve of these cans as they are most unpleasant to drink!

25 september 2024
Review zonder uitnodiging
Logo Jimmy's Iced Coffee

Antwoord van Jimmy's Iced Coffee

We're sorry to hear you're not a fan of our Strong Iced Coffee. We worked hard to ensure it still provided the same creamyness as our Original but with a little extra caffeine hit- so sorry to hear it wasn't to your taste! Thank you for your feedback, it's appreciated.

Beoordeeld met 2 van de 5 sterren

Got one original and one caramel

Got one original and one caramel, thought it wasn’t too bad for the reduced price until I tried the caramel looking forward to the additional sweetness, it is no different! Both bland mediocre at best

20 september 2024
Review zonder uitnodiging
Logo Jimmy's Iced Coffee

Antwoord van Jimmy's Iced Coffee

Hey Nathan, thanks for reaching out. We're sorry to hear our Original & Caramel weren't to your liking. We pride ourselves on ensuring our products aren't sicky sweet and still provide a nice coffee hit. That's why we worked hard to get the coffee to caramel ratio just right, ensuring the caramel wasn't overly sweet but still provided a nice hint- unfortunately it's not to everyones taste. Thank you for your feedback!

Beoordeeld met 3 van de 5 sterren

Taste ok but a bit waterery

Taste ok but a bit waterery. Won't be buying again. Starbucks is a lot better.

5 september 2024
Review zonder uitnodiging
Logo Jimmy's Iced Coffee

Antwoord van Jimmy's Iced Coffee

Hey Simon, Sorry to hear you're not a fan of our stuff. We use the best Rainforest Alliance, Arabica coffee we can find and don’t use any coffee flavourings. This is a premium point for us and one we wouldn’t cut corners on this. We work hard on all our recipes to get the ratio just right, ensuring that they're not overly sweet like some of our competitiors to ensure our products still provided a neat coffee hit- unfortunately it's not to everyones taste. We appreciate your feedback. Have a great day!

Beoordeeld met 1 van de 5 sterren

Tastes awful.

This is the worst tasting coffee I've ever had. The strangest thing is that it smells really good, but once you taste it, it's watery and just not pleasant.

3 september 2024
Review zonder uitnodiging
Logo Jimmy's Iced Coffee

Antwoord van Jimmy's Iced Coffee

Hey Sophie, thanks for your review. We're sorry to hear our Iced Coffee wasn't to your liking. We work hard on all our recipes to get the ratio just right, ensuring the they're not overly sweet and still provided a neat coffee hit- unfortunately it's not to everyones taste but thank you for your feedback.

Beoordeeld met 1 van de 5 sterren

Avoid at all costs!

Avoid at all costs! I drank one of these from Tesco in Norwich and it tasted disgusting. Not only that but I had to literally storm home as fast as I could as it upset my stomach. Horrendous experience from start to finish.

6 augustus 2024
Review zonder uitnodiging
Logo Jimmy's Iced Coffee

Antwoord van Jimmy's Iced Coffee

Hi Darryl, We're so sorry to hear of your recent experience with our product. This is the first we've heard of someone getting food poisoning from our Iced Coffee. So that we can look into this further, please can you contact us via email to info@jimmysicedcoffee.com.
All our products are quality checked prior to dispatch so we would really like to look into this and make up for the experience you've had. Thanks so much for the feedback and once again, huge apologies from all our the Jimmy's Crew.

Beoordeeld met 5 van de 5 sterren

happy customer

Enjoy the Mocha cans / bottles, quick delivery & recyclable packaging - rainforest certified as well, what's not to like.

4 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Jimmy's iced coffee, possibly the most disgusting stuff I've ever tasted!

I was given two cans of this iced coffee to try caramel flavour and oat flavour, both drinks tasted vile, I'm glad I didn't have to pay for them. After drinking roughly half of each can the rest ended up in the bin. Jimmys iced coffee website talks about their 'green credentials' but they would be doing the planet a favour by not producing the muck in the first place. Jimmy's also use the paid for review website 'REVIEWS.io' if you take a look at the reviews for this website on Trustpilot then you'll see that they have a very poor rating of 1.8 which is quite 'telling', but theres nothing like paying for a good review is there!

17 februari 2024
Review zonder uitnodiging
Logo Jimmy's Iced Coffee

Antwoord van Jimmy's Iced Coffee

Hey Jeremy,
We're sorry to hear you weren't a fan of the free cans our crew gave you to try!

All of our Iced Coffee is made using only the highest quality, ethically sourced ingredients, and have gone through various taste tests to ensure that they offer the perfect balance between refreshing and smooth, while still providing a neat coffee hit- however, this can’t always be to everyones taste!

We do not pay for reviews, but if you are concerned about this you can check and see that all our reviews on REVIEWS.IO are from verified buyers and our rating is not 1.8, but is actually 4.8 which yes, we hope is quite telling for our level of product quality and customer service.

Thank you again for reaching out with your feedback. Have a great day!

Beoordeeld met 1 van de 5 sterren

Still not received my order a week later...

I have been so so disappointed with Jimmys Iced Coffee. I ordered my coffee order a week ago when the weather was crazy hot and I paid for next day delivery as I was so excited to have the coffees and also take a few away with me on my long weekend away to Cornwall! Friday came and I didn't receive my order, and a Royal Mail delivery of Saturday was sent to me. I emailed to explain I was away (which is why I paid extra for my delivery) so I would not be able to receive my order. I then was able to change the delivery date on Royal Mail to Tuesday, this week. Tuesday has come and gone and I still haven't received my order. I have now sent 4 emails and left one review and have not received any replies. The customer service has been so terrible for the last week and such a big disappointment as I genuinely believe you have the best oat iced coffee on the market and I love drinking it. I actually chose to buy from you directly as I was buying it through supermarkets but wanted to support you directly!! I understand things go wrong and you are a small business but the lack of response on emails has been really poor and I have been left with a very bad taste in my mouth.

7 september 2023
Review zonder uitnodiging
Logo Jimmy's Iced Coffee

Antwoord van Jimmy's Iced Coffee

Hey Lizzie, We're so sorry to hear you've had an issues with your recent order.
I understand a member of our team has been in contact with you via email to resolve this and explain that we unfortunately did not receive your emails until a few days later, due to an issue with our email system.
This issue has since been resolved and we're really sorry that your emails got lost in the process. We have also only just seen this review as we now use an alternative review provider.
We do wish we could have acted on this sooner for you and apologies for any disappointment caused. This was never our intention and we always strive for the highest possible service. We are sorry that on this occasion, something obviously went wrong. Thank you for your support with ordering directly. We really appreciate you for choosing Jimmy's, it means a lot to our crew and we hope to provide a better experience for you next time. Please do reach out to us via phone or email in the future and we'd be happy to assist.

Beoordeeld met 5 van de 5 sterren

Jimmys original iced coffee This is…

Jimmys original iced coffee This is absolutely gorgeous. I didn't know I liked ice coffee until I tried this it was part of a meal deal , lovely smooth tasty coffee and low calorie. I am now hooked !I buy direct with the company website they have amazing offers if you buy 2 or more ,....... I can only say try it you won't be disappointed

15 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing coffee!!!

Amazing coffee, tastes great (I tried the caramel flavour) and ordered from the tiktok shop and they even sent some little cute things like a keyring!

10 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Jimmy’s Mocha & Caramel

Jimmys has always been my go to cold coffee and it is simply fantastic!
I recently purchased 2 crates off of the the website which I found out about and was amazed at how easy it was to navigate, the simplicity of the transaction and generous delivery options offered!
I purchased my favourite the mocha and the caramel which I’ve seen in BP before.
The brand is simply fantastic and we will certainly be reordering 😊

Thank you!
35217

6 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Unreal selection of Iced Coffees

Unreal selection of Iced Coffees. Have tried the Regular, Oat, Caramel and Mocha! All are amazing!

23 maart 2023
Review zonder uitnodiging
Logo Jimmy's Iced Coffee

Antwoord van Jimmy's Iced Coffee

Luke, you rock! Thanks for the ace reviews, it means a lot that you're enjoying our stuff. Have a great day!

Beoordeeld met 5 van de 5 sterren

Best by a mile

Love, love, LOVE this iced coffee, it’s the best on the market by a mile. I’ve tried pretty much every brand out there and nothing else compares.
I’ve just bought a case of the extra shot and I start every day with one.
Please keep doing what you’re doing and I will remain a loyal customer!

12 maart 2023
Review zonder uitnodiging
Logo Jimmy's Iced Coffee

Antwoord van Jimmy's Iced Coffee

So stoked to hear you're loving our stuff! Thank you so much for your kind words, it really means a lot to all our crew. Have a great day!

Beoordeeld met 5 van de 5 sterren

10/10 customer service

Ordered a case that had a few cans damaged by DHL (not the companies fault) and mentioned it on a survey they sent, yesterday I got a parcel from Jimmy's with 4 more cans and a note apologising for the damaged cans even though it wasn't their fault, best customer service I've come across before

27 januari 2023
Review zonder uitnodiging
Logo Jimmy's Iced Coffee

Antwoord van Jimmy's Iced Coffee

Thank you for the kind words James. Sorry for the initial damaged cans, I'm pleased to hear you received the additional ones we sent you. Thanks again!

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