JJ Hat Center Reviews 

The quality of the hat was exceptional

Great selections, great quality and I received my hat right on time.

The website made it very easy to order. And my delivery was on time.

Prompt shipping of a good product

All three hats arrived in perfect condition and with speedy delivery. Would buy again!

Was looking for a XXL size Porkpie Hat, could not find anything in South Africa. JJ had large selection in my size and style, and the delivery system was very smooth and effective.

An absolute gem and customer service couldn’t be better!

I have been shopping there for decades with my guy Jose. Products are great, as is the service.

I placed an order with JJ Hat Center on March 11 for delivery to Canada, based on their stated shipping timelines. Those timelines were not even close to accurate. The hat arrived long after it was needed, making the entire purchase pointless.

On top of that, I was blindsided with nearly $50 in import duties that were never clearly disclosed at checkout. That alone was enough for me to refuse delivery.

But the real issue here is what happened next: absolutely zero communication.

I have sent multiple emails over the course of weeks. Not a single response. No acknowledgment, no update, no attempt to resolve the situation.

The item is now somewhere in transit back to them, with no tracking available to me, and I have no confirmation of anything. I’m left with no product, no refund, and no way to get answers.

Delays happen. Import fees can be debated. But completely ignoring a paying customer after taking their money is unacceptable.

If you are ordering internationally, be aware:

Delivery timelines appear to be wildly inaccurate
You may face unexpected charges
And if something goes wrong, you may get no response at all

I’ve now had to escalate this through my credit card company due to the complete lack of communication.

Shipping was fast, and the hats are excellent quality. These Stetson new boy hats are top notch.

This is THE place to go for hats, whether you live in New York City, or anywhere else in the world. The selection is as impressive as their service.

Quick turnaround, good quality

I purchased the wrong size hat as a gift and JJ Hats made my return in creditably easy. I sent the wrong size hat back to JJ Hats and received the correct size within a few days. I will recommend JJ Hats to my friends and colleagues and I will be doing a lot more business with JJ Hats in the near future. EXCELLENT!

Timely delivery and excellent quality.

Good hat, and matching colors for suits, nice place to shop

Great selection, good prices, fast delivery

Purchasing online was very easy and efficient. My hat arrived very soon after I placed my order. It was packed very carefully. I appreciate the fact that JJ Hat Center made it easy to return if I necessary. But there was no need in my case because I was very satisfied with the hat I ordered. It was a great experience, and I will shop there online again.

i went to the site within the 14days of return to the chat to get return details, the hat box was not the size i needed, chat stated i would get answer with return details and now the 14 days passed and i still have not recieved any information about returning the hat box i even offered to return to order the large hat box and pay the difference but now its March 31st, 14 days has long passed and i still did not get an answer through chat or email.