JJ always does a good job. This time I hit a snag. I had ordered two caps. A week or so later I received a notice from DHL that I had a package pending from Germany. I had no idea what this was, and w... Toon meer
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Lees wat reviewers zeggen
The hat I received was much too big, even though the size I ordered matched another hat that I own, which itself was based on a measurement I received in a hat store. The problem is that according to... Toon meer
Bedrijf heeft geantwoord
I loved so much about my first experience with JJ Hat Center. The selection was outstanding, and I absolutely love my new Panama hat with a cool two-tone weave. The service was excellent. I ended up n... Toon meer
Bedrijf heeft geantwoord
My husband absolutely loves his hat—it fits well and looks great. It arrived quickly and the ordering process was hassle-free. There was a small mix-up and we received two hats, but customer service r... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We don’t just sell hats. We live and breathe hats. Headwear isn’t just our business—it’s our passion. Founded in 1911, JJ Hat Center is the oldest hat shop in New York and a true institution. For over a hundred years, the hatters have been proud of excellent customer service and competent advice.
Contactgegevens
310 Fifth Avenue, 10001, New York, Verenigde Staten
- service@jjhatcenter.com
- jjhatcenter.com
4,4
Uitstekend
205 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 46% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Return
i went to the site within the 14days of return to the chat to get return details, the hat box was not the size i needed, chat stated i would get answer with return details and now the 14 days passed and i still have not recieved any information about returning the hat box i even offered to return to order the large hat box and pay the difference but now its March 31st, 14 days has long passed and i still did not get an answer through chat or email.
2 maart 2026
Birthday surprise…
I was ordering these hats as birthday gifts for my son, one of them he picked out. He has worn that style before. The other was new to me and he was very pleased. This made me happy.
2 maart 2026
Terrific Customer Service
Terrific Customer Service! My husband bought a hat in Rome and loved it. He left it on an airplane and we emailed your company in NY to see if you had that style. You replied promptly and we bought it and had it in 5 - 7 days. We are thrilled with the responsiveness, selection, speed, and communication.
2 maart 2026
Great experience
Great experience. Fast shipping and my hat box was exactly what I wanted.
27 februari 2026
I went to the store at 5th Ave in NYC
I went to the store at 5th Ave in NYC. But they were closed. However it seems ON LINE STORE is activated . I wonder if I could order or not. But they sent me the hat shortly after I paid. I want to know they will reopen the store in NYC soon.
20 februari 2026
Always a good experience
Always a good experience. Hope you reopen the physical store; it was an NYC DIAMOND!!
23 februari 2026
Comfortable, Fashionable, and Well Constructed
The hat is well constructed and the transaction was smooth and efficient. I received this hat shipped from Germany to myself in the States in under a week. I have Amazon orders that take longer to receive than that. 😅
23 februari 2026
everything was good service love my hats
20 februari 2026
I have shopped at JJ Hats a number of…
I have shopped at JJ Hats a number of times and have purchased a number of items, some more than 20 years ago. I have always enjoyed my shopping experience. I now live out of the area and must shop on line, but I still enjoy visiting your website.
30 januari 2026
The experience with your outfit was…
The experience with your outfit was fine. I just made a bad hat size decision.
30 januari 2026
Very quick delivery and exactly as…
Very quick delivery and exactly as advertised! Great fit and love wearing!!
26 januari 2026
LOVE the quality of your hats
LOVE the quality of your hats. so much that I ordered 2 more!!!
23 januari 2026
My return was approved
My return was approved, but no instructions were subsequently sent, as promised, on how to submit the return. I repeatedly wrote requesting that information. I heard nothing back. The quality of the item I purchased was excellent. I just needed a larger size.
30 januari 2026
Simple the best.
I have been a client since 2008! I have a total
Of 13 hats!!! I love, each and every one of them. I just purchased a wool white skull cap. It is very nice to
Cover my head. Thank you JJ hats!!!
28 januari 2026
Really great hats!
Well packaged, great package shipping notifications, really great hats!
28 januari 2026
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