I have been ordering from J L Brooks for a long time now! As a company they provide a super fast, reliable order and delivery service. Their stock has increased with plenty more choices at very compet... Toon meer
Bedrijf heeft geantwoord
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Really pleased with my order of crisps and snacks! 👍 There was a stock issue with one of the items, but they quickly got in touch to let me know, refunded me for the unavailable item, and proc... Toon meer
Bedrijf heeft geantwoord
Everything I needed in a hurry, Delivery no problem great service and no issues what more could you ask for a big thumbs up 👍
Bedrijf heeft geantwoord
You did well. Goods as described. Sadly you use a courier who employs either very stupid or very lazy people who cant read an address. (Kind if major requirement when delivering). Goods sent to wrong... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cateringeten en -drank leverancier
- Drankendistributeur
- Cash & Carry groothandelaar
- Banketbakkerij
- Banketbakkersgroothandel
Geschreven door het bedrijf
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Geschreven door het bedrijf
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Contactgegevens
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, Verenigd Koninkrijk
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4,6
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Damaged packaging …
I ordered a box of crisps they arrived battered and squashed at least a third of the packets were in bits. I ordered due to price and j l brooks stated on the website that they double boxed. That we’re not double boxed hence the damage.
31 mei 2026
Antwoord van J L Brooks
Hi,
Thank you for your feedback.
We are sorry to hear your order arrived damaged and that the contents were not in a suitable condition. This is not the standard we aim to deliver, and we fully understand your disappointment, especially as you chose us based on the expectation of double boxed packaging.
We have taken on board similar feedback recently and have now moved back to double boxing shipments to help minimise damage in transit. We were previously trying to be more sustainable with packaging, but not at the expense of product protection and quality.
Thank you for bringing this to our attention. We appreciate your comments as they help us improve.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
My favourite crisps delivered quickly
31 mei 2026
Antwoord van J L Brooks
Hi Stuart,
Thank you for your great 5 star review.
We are really pleased to hear your favourite crisps arrived quickly and that you are happy with your order.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
A good place to find your food needs…
A good place to find your food needs quick delivery and a good choice of products. With good prices.
31 mei 2026
Antwoord van J L Brooks
Hi Iain,
Thank you for your great 5 star review.
We are really pleased to hear you are happy with our range of products, prices, and quick delivery.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
i dislike the fact that it was…
i dislike the fact that it was delivered to wrong Adresse just two mins away the lady called on me told me she had to get them two flight of stairs i then had to get someone to help me bring them home i did send email to your selfs .
1 juni 2026
Antwoord van J L Brooks
Hi Denise,
Thank you for your feedback.
We are sorry to hear about the delivery issue and the inconvenience this caused. This is not the level of service we expect from DPD, and we understand how frustrating it must have been for you, especially having to collect the order and arrange help to move it.
Thank you for bringing this to our attention.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Antwoord van J L Brooks
Hi Stephen,
Thank you for your great 5 star review.
We are really pleased to hear you are happy with the excellent quality of your order.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Dispatched and arrived on time
Dispatched and arrived on time. Parcel was intact and honestly no concerns about expiration dates.
I will be ordering in near future
30 mei 2026
Antwoord van J L Brooks
Hi,
Thank you for your lovely 5-star review.
We are really pleased to hear your order arrived on time and in good condition, and that everything met your expectations, including the expiration dates.
We appreciate your kind words and look forward to receiving your next order soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
Boxes of crisps were damaged
Boxes of crisps were damaged due to no being put in separate box but just taped together.
Normally they are shipped in pairs together in one strong box
1 juni 2026
Antwoord van J L Brooks
Hi Micheal,
Thank you for your feedback and for taking the time to leave a review.
I am very sorry to hear that the boxes of crisps arrived damaged. This is not the experience we want for our customers.
I have requested that all stock is sent out in a box and not dispatched without extra protective coverage. The intention behind the original packing method was to reduce waste and improve sustainability, but this should never come at the expense of products arriving in a damaged condition.
We will review our packing process to make sure items are better protected going forward.
Kind regards
Selina
JL Brooks Customer Service Team Member
very efficient order came quicker than…
very efficient order came quicker than i was expecting too bought too many really but im sure they will be enjoyed thank you
31 mei 2026
Antwoord van J L Brooks
Hi Doreen,
Thank you for your lovely 5-star review.
We are really pleased to hear your order arrived quickly and that everything was efficient from start to finish. It is great to know you are happy with your purchase, even if you ended up ordering a little more than planned.
We hope everything is enjoyed and we look forward to serving you again soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
Excellent service
Excellent service, i'm only a private individual not a trader but my delivery was on time, products well dated and when there was an out of stock item it was delivered 2 days later at no extra charge
29 mei 2026
Antwoord van J L Brooks
Hi Mr J Hall,
Thank you for your excellent 5-star review.
We are really pleased to hear your delivery arrived on time and that the products were well dated and in good condition. It is also great to know we were able to quickly resolve the out of stock item and get the replacement to you within two days at no extra cost.
We really appreciate your kind words and your support, and we look forward to your next order.
Kind regards
Selina
JL Brooks Customer Service Team Member
Crisps
Excellent service even let you know when there is a delay on delivery. I would highly recommend them.
30 mei 2026
Antwoord van J L Brooks
Hi Jillian,
Thank you for your excellent 5-star review.
We are really pleased to hear you were happy with our service and the delivery updates. Keeping you informed is important to us, especially if there are any delays, so it is great to know this made a difference.
We really appreciate your recommendation and look forward to serving you again soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
Good selection of products
Good selection of products, good prices and delivery is always quick. Just let down by extortionate postage costs. Several times I've reduced my order massively just to get the postage cost vaguely palatable. If they could fix that I'd use them more.
27 mei 2026
Antwoord van J L Brooks
Hi,
Thank you for your feedback and for taking the time to leave a review.
We are really pleased to hear you are happy with our product range, pricing, and quick delivery. It is also helpful to know where we can improve.
We understand your concerns regarding postage costs. We appreciate this can affect order size and we will make sure your comments are passed on for review. We are always looking at ways to improve value while maintaining reliable and fast delivery.
Thank you again for your support, and we hope we can continue to serve you in the future.
Kind regards
Selina
JL Brooks Customer Service Team Member
A quick efficient company
A quick efficient company whose customer service was impressive
30 mei 2026
Antwoord van J L Brooks
Hi Nigel,
Thank you for your wonderful 5-star review.
We are really pleased to hear you found us quick and efficient, and that our customer service met your expectations. Feedback like this means a lot to the team.
We really appreciate your support and look forward to your next order.
Kind regards
Selina
JL Brooks Customer Service Team Member
good prices good delivery friendly…
good prices good delivery friendly driver all round good service
29 mei 2026
Antwoord van J L Brooks
Hi Sue,
Thank you for your fantastic 5-star review.
We are delighted to hear that you are happy with our prices, speedy delivery, and the friendly service provided by our driver. It is great to know you had such a positive experience all round.
Thank you for your support. We look forward to serving you again soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
My neighbour is old and he left to…
My neighbour is old and he left to heavy boxes with her ,, there is a safe place at my address and a note on door
26 mei 2026
Antwoord van J L Brooks
Hi Sheron,
Thank you for taking the time to leave your feedback.
I am very sorry to hear about your delivery experience. It is always disappointing when the weakest part of the service is the courier company. I am, however, pleased that the actual ordering process and the quality of the stock were not the reasons behind your 1-star rating.
Leaving heavy boxes with an elderly neighbour when there was a designated safe place at your address and a note on the door is not the standard of service we expect. I completely understand your frustration.
We will pass this feedback on to the courier company so they can remind their drivers to follow delivery instructions carefully and ensure parcels are left in the appropriate location whenever possible.
Thank you again for bringing this to our attention, and we hope we have the opportunity to provide you with a much better overall experience in the future.
Kind regards
Selina
JL Brooks Customer Service Team Member
Great service
Great service, quick delivery and great response after DPD messed up the first delivery.
27 mei 2026
Antwoord van J L Brooks
Hi Rae,
Thank you so much for your kind feedback.
We are really pleased to hear you were happy with the service and that your order was delivered quickly. I am also glad we were able to help resolve the issue with the first DPD delivery.
We really appreciate your order and look forward to seeing you again in the future.
Kind regards,
Selina
Customer Service Team Member
excellent service
25 mei 2026
Antwoord van J L Brooks
Hi Les,
Thank you so much for your kind feedback.
We are really pleased to hear you were happy with the service you received. It means a lot to us.
We really appreciate your order and look forward to seeing you again in the future.
Kind regards,
Selina
Customer Service Team Member
Antwoord van J L Brooks
Hi Philip,
Thank you for taking the time to leave your feedback.
We are really pleased to hear you were happy with the very fast delivery and great price.
We really appreciate your order and look forward to serving you again in the future.
Kind regards,
Selina
Customer Service Team Member
Antwoord van J L Brooks
Hi Janette,
Thank you so much for your kind review.
We are really pleased to hear that your order was easy to place and arrived within a few days. It is great to know we had everything you needed as well.
We really appreciate your business and look forward to seeing you again in the future.
Kind regards,
Selina
Customer Service Team Member
Every time I place an order
Every time I place an order , when delivery arrives items are out of stock but there not when you order them
25 mei 2026
Antwoord van J L Brooks
Hi Jason,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that you have experienced stock shortages on multiple orders. We completely understand how frustrating it is to order items that appear to be available, only to find they are out of stock when your delivery arrives.
Unfortunately, stock levels can sometimes change between an order being placed and being picked, but we appreciate that this does not make the situation any less disappointing.
Your feedback is important to us, and we are continually working to improve our stock management and communication processes to minimise these occurrences.
Thank you for your continued custom, and please accept our sincere apologies for the inconvenience caused.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Excellent product very tasty thank you
10 mei 2026
Antwoord van J L Brooks
Hi,
Thank you for your fantastic review.
We are delighted to hear you enjoyed the product and found it very tasty. Your kind feedback really means a lot to us.
Thank you again for your order and support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
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