NCB Jamaica Ltd. Reviews 

I extend my sincerest gratitude to Gizzel, she gave excellent customer service, she was respectful and very supportive. Thanks again Gizzel and keep up the good work🙏🏾❤️.

I have a loan account with them usually service through my savings account. They stop taking loan from saving without authorization so the loan would be late and charge a late fee, when I found out I started sending money directly to loan account. From March I told almost all the money in the savings and put on the loan account determine not to have a late payment so money in the saving was less than the loan payment and quest what NCB did leave the money on the loan account and took from the savings that was not enough then charge me a late fee. So whomever this loan manager is at Santa Cruz branch is definitely out to make it difficult for the customer to finish their payment and taking your hard earn cash and give to NCB

Every customer care representative I spoke with today January 17th 2025 provided me with NO ASSISTANCE! The last agent I spoke with hung up on me!!! I’m soooo pissed!!!!

You need to change the call center agents
Rishawn is the worst agent I ever spoken to from NCB I am in the customer service field and he doesn’t belong in customer service he kept muting the call he was giving me attitude whenever I asked him a question. He was very rude and I think he needs to be terminated from the company.

There’s always some issue with ncb but today is the last straw. I’ve been waiting to chat with someone since 11:15 and wait time was 10 mins. When that time ran out it’s said “please wait for the next available agent to assist you. One moment while we get your agent to you”

It’s now 12:13 and still waiting. I’ve extended my session over 5 times already and still nothing. Beyond frustrating

I am only giving one star because I have no other option. NCB customer service is the worst. U’ll need better agents. I waited to be transfer to a department for an hour only to be told I need to be transferred again. I will be cancelling this account. No customer service was given.

I was contacted by the NCB team almost immediately after submitting a form online
They are efficient the lady who rang was professional polite and friendly and dealt with my request speedily
Thank you NCB good job

0/10 ....I'm trying to get through to the collection department, each time a rep transfers me, the reps over on the collection side disconnect the calls. The management team needs to do silent shopping to see how atrocious their services are.....

My money was been withdrawals out my account without my knowledge up to I haven't got it back and still cannot use my card and money is on it

My name is Admarie phipps I don't not used my Visa Debit card are withdraw money from it

I have been an NCB customer for years trust me, I will have to get an alternative bacnk. The macbine took ny card and I have been at the May Pen branch from 7:am and it's now 10:34 and I am yet to be seen. The bank opens at 8:30 am, it's been more than 2 hours. This service is ridiculous. Seems 3like we are begging for this bank to provide the service.

The representatives in this bank as well as some other banks from jamaica are either insane or they are just simply stupid...or then again maybe they are all just criminals they have started to make an illegal request from customers they have started to request personal banking information in detail information that the banking system is designed to block in order to approve you for a loan i recently had an experience like this with a criminal representative by the name of Jillian Forbes,...she requested my personal information and i tried to send it to her and the system blocked it,..i would say they are all criminals if they weren't they wouldn't be making request like those.

Closed all my accounts and I recommend you to do the same. Monthly money used to go missing from my account. Moving the JMMB was the best thing.

The service is slow and customer service is worse I spent 3hrs in customer service even with an appointment then have to go in line after they only have 2 tellers 1 for senior citizens and one for regular tellers. This is disgusting. Portmore branch

My cousin applied for a loan and they made her do all this paper work back and forth because the loan officer wasn't even in the office and told her that she qualified and made her sign up for the loan disbursement and then turned around and made her change her pay deposit to them and then denied the loan saying that she needs to be working at the call center for more than 2 years. or show that they can see money coming to her account after she provided all that information knowing that she needed the money for a family emergency.

When it's bad we speak about it so should we speak on it when it's good as well. I must commend Ms Leslie-Ann @customer care department for her great service. Thank you and I must say the Ocho Rios branch as been super helpful and their positive warm welcoming energy top notch 👏🏿

Ncb is the worst bank in jamaica they steel from everybody the rich and the poor they do care and I hope Jamaicans realizes this over 500 customers was robbed of their hard earnings

NCB count unu days... WORSE BANK ever comes across. Only if there was a 0 star rating there. Cant wait for the day to hear that the bank close down for good. System is WACK and y'all are some mf thieves!!!!!! 🙄🙄🙄

NCB HAS BECOME THE MOST HATED BANK SINCE THIS YEAR STARTED THEY ARE THE WORST TO BEGIN WITH. THEY ARE A BUNCH OF CRIMINALS UNPROFESSIONAL AND UNRELIABLE THEY NEED TO STEP UP THEIR GAMES AND STOP THIEF FROM POOR PEOPLE

HOW CAN YOU WANT PEOPLE TO TRUST YOU WITH THEIR HARDWORKING MONEY WHEN THEY ARE THE SAME ONE GROUPING UP AND STEALING FROM US AT THIS POINT YOU GUY'S NEED ROBOTS BECAUSE NCB CAN'T BE TRUSTED AND TO HAVE THE FOUND OWNER GETTING THESE NEGATIVE REVIEWS AND BACKLASHES AND DO NOTHING IS SAD.

NCB really needs to step up but profit is all they are concerned about not the customers who allow them to make a profit. My account, which is always active, needed to be updated and instead of informing me they frozen the account and returned deposits sent to the account. Six months after and I cannot get the returned funds from the company. I cannot access my statement online and I am told that for them to send a copy I have to pay $500. No wonder there is so much fraud at that bank because they have no idea how to run a business. The bank has gotten too big for them to manage. All they want is profit without any customer service