NCB Jamaica Ltd. Reviews 

This is possibly the worst Bank ever. The attitude of the staff in the UK branch is horrendous. You would think you were dealing with some Back ally loan sharks: nasty people, Nasty customer service. If you have the option then DO NOT bank with NCB, save yourself the aggro.

Mr M. Lee-Chin as a long standing customer of NCB I would like to express my frustration and disgust with not being able to utilize the full services of the islands ATM's in making deposits to my credit card account since the introduction of the new bank notes and as such I have found it difficult to pay my bill on time. I am requesting that the problem be remedied ASAP so that I may be able to carry out my daily/weekly/monthly transactions or you might just have lost a really good customer.

My card got taken away by ATM machine, I came to the location in ocho rios, its been 2 hours waiting to get a replacement... update the ATM machines so people won't come in for that issue, also train all staff to do everything people come in about on daily basis...update the system

The Fairview branch is HORRIBLE! The customer service is horrendous. Makes no sense that in 2023, you still have to wait 3 hours to update a signature on an account?!!! In 2023, really. You have one older lady with her hair in a bun and glasses at the customer service desk that does 1 customer every two hours. It’s so backwards. I hope to close the account soon. Not worth it. I would rather look around somewhere else to place my money. Especially since it’s for business.

It all began with my account being frozen with no explanation no email, no calls no nothing. I did a simple transfer from my US to my jam account then withdrew because I was on vacation back in Jamaica. A few days after my account was frozen.
I made over 23 calls and I am not exaggerating even requesting a supervisor and that didn't make a difference . It's now 31 days after and 30 calls later. All I get is the same message about calling me within 24- 48 hours and up to this day my account is frozen with no EXPLANATION !!!!!!. Next up is a lawyer case. NCB IS THE WORST BANK FOR CUSTOMER SERVICE AND I WILL NEVER ENCOURAGE ANYBODY TO JOIN. JUST A BUNCH OF THIEVES AND SEVERELY POOR CUSTOMER SERVICE.

I applied for a credit card and it should be over a month and a half since I've been trying to get they will tell you that they are contacting you but nobody ever contacts you. You guys can communicate more with your customers instead of not providing the right information. I love you but this credit card journey with you has been the absolute worst experience.

Well well well...where do I start; Since 2017 so many attempts have been made to obtain a Bank statement here in the uk & to update the app due to upgrading my phone. Calls & emails to NCB all fell on deaf ears.

Travelled to Jamaica 🇯🇲 in 2023 visited 2 branches spent a total of almost 4hrs, not to mention the taxi cost & distance to travel...
A total & utter waste of time on both occassions, I was so tramatised that I almost burst into tears due to how frustrated I was, decided to abort & to visit the London branch instead....

When oh when will the 🇯🇲 banks step up their customer service, one bank will give you information when you attend another branch the info is invalid.
The right hand is clearly not aware what the left hand is doing.
Visiting a bank in Jamaica 🇯🇲 takes a whole day from you, particularly when on vacation which it is not good practice at all.

Plz pray for me I am not looking forward to London visit at all.

PLEASE DO NOT BANK WITH THEM. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED COME TO KNOW HERE IN THE UK. I ATTEMPTED TO GIVE THIS PARTICULAR STAFF(LT) THREE CHANCES TO CONDUCT HER MANNER AND BEHAVIOUR BETTER ,BUT SHE FAILED ON EACH OCCASSION WHEN I TRIED TO SIMPLY OPEN A REGULAR ACCOUNT. I UNDERSTAND THEY ARE THOROUGH WITH THEIR REGULATIONS ETC.... BUT THE UNFRIENDLY, UNKIND ,UNWARM MANNER IS OVERWHELMING. A CUSTOMER SHOULD NOT HAVE TO FEEL A SENSE OF DREAD WHEN TRYING TO OPEN AN ACCOUNT. ITS ALMOST AS IF THEY DONT WANT YOUR CUSTOM AND YOU ARE AN ANNOYANCE.

I need to update my identification on the system it took me 3 days to do with 5 visit to the Fairview branch in montego bay. Not even after explaining the situation people work based on time. I was not pleased with the service at all

Unable to access my online account. Been calling since 12 August 2022, its now January. NCB keeps telling me that the department that will sort out my online banking will call back then no one does. So no access to my money and absolutely no help when calling. Worst bank! Best advice is to take your money and bank somewhere else. I will be closing my account as soon as I access it or go to jamaica

The sad part of this less-than-mediocre bank is the total removal of support or trained bank staff. In Black River, there is zero support other than a telephone ty o customer service.
A man lost his card. He had to go Santa Cruz to get a new one. I was trying to withdraw money, along with 8 others, and none of the 3 machines worked. Nine people were not able to get needed cash.
Think the bank cares? No, they earn interest with money with the Jamaican Reserve Bank
After 28 years, I'll head to Sagicor. They have humans. We must realize, humans are overhead. Sick pay, health benefits, retirements . . . Egadz, NCB must be missing the good Ole days of Colonialism. Curious as to the salary of the top brass to the lonely trolls.
How many people have lost jobs?
How much of a salary increase of the top brass?
Machines do as told, no benefits required.
The digital age . . . Isn't it wonderful!@ let us focus on shareholdet value

Long wait, even with appointment!!!!

I've never had a bad experience with NCB. Been with them for over 10 years and will continue to bank with them as long as they are around.

At the bay west branch the customer service is very very slow and they aren't polite example the ticketing service on your phone is lagging, plus the representative did not practice to prounce customer full name leading to more confusion, On top of that the system kick you out when setting up online banking service. I have closed an account already And I intend on closing the next one.this company paint a bad image of jamaica. thank God I didn't purchase any of there stock ,very poor NCB Baywest Branch.

OMG!!! This bank should be burnt down flat to the ground The representatives in this bank scammed me and left me for dead there is only criminal scammers in this bank but then again it's in a criminal country so them being criminals makes perfect sense I think NCB should be terminated because they are killing people.

Customer service is horrible. They have no *explicit* sense, they provide no help then ask "if there anything else you'd like help with" better you sleep with your money under your mattress. Horrible bank horrible and theifs working there stealing your hard earned money

I have never seen or experienced anything like this before. I opened an account at the Fairview branch in Montego Bay on September 16th and today I cannot get access to online banking. I have called and spoke with numerous representatives and supervisors and still no access to date. They don't reach out with updates or any information whatsoever, whenever I initiate a call, the only constant response is that 'They will reach out to the tech support team and and get back to me within 48 hrs. Worst service I can recall in banking. Next step is to close the account.

WORST BANK EVER! I’ve been try to get several issues resolved with NCB since June 2022 and I’m still in limbo. Take your business elsewhere if possible.

Earlier today (Aug 17), I had the displeasure of meeting the mostly laziest teller at NCB - Matilda’s Corner branch. I guess she was overwhelmed by the volume of work, being the only teller on the line. However, I went to the bank to conduct an EFT to an international account. The teller told me I had to return to the bank tomorrow to do the transaction as I had missed the cutoff time (1:30pm). After leaving the bank, a friend of mine told me that the cutoff time had nothing to do with the teller processing my request, but that the transfer would not be completed until the next business day. Shame on you NCB!

Not sure why NCB would offer a pay advance loan and then locked the offer code, if the credit card bill not paid on time...pay advance means that poor people use their salary to pay back the loan then borrow again. Which means we are living from the loan...so when NCB withdraws the offer code what does NCB leave us to do?? Instead of giving us the offer so we can clear the credit card bill and buy back likkle food fi di pikney Dem ..unu take weh back the money...left we fi hungry