Jockey Reviews 

Wearing Jockey for years, usually buy at Macys, but with COVID BS ordered from Jockey directly. Takes too long to get them (3 weeks this time and still waiting), no shipping advice, but my email getting slammed with spam. I think this company is now Chinese info gathering more than quality merchandise. DON'T ADVISE USING!

I have been wearing Jockey Elance for YEARS. This last batch? Fabric, elastic, cut, all poor quality. I ordered 4 pkgs of 3, all the same isse. The size is at least 2 sizes smaller than previous buys (have about 30 pair). Someone decided to cut corners, and guess what. Fail.

Placed a large $ order on July 6th!!! Still no Tracking # or product! Emailed, telephoned & nothing! What the hell Jockey!!!! Loyal customers mean nothing to you! Ship my order as it's been over 2 weeks now or at least communicate when I can expect what I paid for!

I have wore Jockey products for years but the quality has gone down. The cotton is thin, the crotch is smaller and I am so disappointed in the quality and the cost.

Placed my order July 4. Still no tracking number. I sent 2 emails with no response and called and held 35 minutes. Finally hung up. I give up. Sale prices were great if they ship. I get email ads everyday from jockey. I don’t think I will ever order again.

Placed my order over a week ago, still no status update is showing, no tracking number has been provided. Customer service rep gave me a standard BS excuse, "order has been transmitted to the warehouse for picking", which was no help at all. That was 2 days ago and nothing has changed since. Does this company know what they are doing? Do they even care? All customers seem to be having the same experience. I have to wonder, are these the last gasps of a dying company?

I am afraid I will never get the bras I paid for 12 days ago. The customer service number keeps you on hold endlessly without a reply, the chat has a written message that is the same as the recording on the phone call "due high order volume and shipping delays, our wait times are longer than usual. One of our agents will be with you as soon as possible". It's impossible to send an email because the message is "javascript void". I'd like to cancel my order because I'm afraid they will keep my money and never send me the product I paid for, because there IS NO WAY TO CONTACT ANYONE! I've never had an experience as shady as this one with online shopping. This is a scandal and they need to fix it now. Great products, possibly fraudulent business practices.

Ordered some briefs toward the end of May 2021. Never got them. For some reason they canceled my order the first week of July. No reason, just canceled.
Got some Hanes, I’ll give them a try.

The Briefs are great, customer service horrible. Ordered on June 1st. Half the order is still missing… just received partial order a few days ago. It’s July 6th and will have to call and wait on hold for literally an hour or more to try to get the rest of my order. Left this review and this is how they control their ratings..

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

I returned several items back in May but had not been refunded yet, so I reached out to the Jockey customer service department. I had been told that returns were taking longer to be received and refunded because of COVID which was understandable, but I thought I would still check in. The representative was so easy and helpful, all I did was provide them with my order number and briefly explained my problem and they refunded me. It was the easiest conversation with a customer service representative that I have ever experienced !! Totally would recommend 👌

Like so many other reviews, ordered and still waiting. And like other reviews, the daily email bombs are ridiculous once they have your email address. Why on earth would I order anything else when I can't get my first order??? The Covid excuse is getting old. I don't have issues with other companies and shipping so it's really a "non-issue" and not an excuse for poor management!

Absolutely ridiculous for an American company. I placed an order TWO WEEKS ago. It is still processing. I’ve emailed them three times… no response. This is fraud.

Placed an order 3 weeks ago, still no package has arrived. I have an order number that I put into their online system and it says it doesn't exist. Tried emailing, texting, chatting and calling for past week and no contact made. I'm a life long Jockey customer and I've been loyal for over 20 years, spending $500+ yearly on their t-shirts that I love. My precious experiences with their customer service was always wonderful until now. This is unacceptable and you have lost a customer.

I have literally had it with big corporations like this one. Cannot get in touch with ANYONE through email or phone. Waited twice 30 minutes each time on the phone before I hung up. Four emails not returned. I had a return that was confirmed received by them and STILL HAVE NOT RECEIVED MY CREDIT BACK TO MY CARD after 4 weeks now. Its absolute bull#$%$ that we have to go through this nonsense. My voice will be heard throughout social media and every review site there is. I WANT MY DAMN MONEY BACK!!! Return Order # #73939662

Made an order 10 days ago. Tried to call, chat and email. I don't think anyone works there anymore-impossible to cancel order. They need to shut this website down!

Jocial موقع جيد جدا 👍 يمكنني ...
Jocial موقع جيد جدًا يمكنني الحصول على المال من فريق Jocial مع القليل من الجهد والعمل جيد جدًا مع شركة Jocial حقًا شكرًا جزيلاً لفريق Jocial

I’ve been a customer for over 5 years. It has to be one of the WORST retailers on the PLANET! There is no customer service… you’re automatically thrown to voicemail to leave a message, regardless of the issue. Their products are NOT the same quality as in the past. T-shirts / underwear vary in fit that are in the same package! I’ve placed my LAST order and if I ever receive it, it’ll absolutely be the VERY LAST one! Again, their “costumer service” is nonexistent, the product quality is sub-standard and the shipping time is atrocious… somehow managing to reach the infamous TRIFECTA!

I had been a Jockey customer for over 50 years but no longer. Jockey is the worst run company I have dealt with. If you are unfortunate enough to have placed an order you will first experience no communication for weeks on status. Mind you I also was using Shop-runner for fast shipping. I called after a week because even though I received an order confirmation email it wasn't showing up in my Jockey account. So I called customer service and they told me there was nothing wrong with my order, it was still valid and no need to cancel. It's just backlogged because of so much service. Waited another week and it finally showed up in my Jockey account as "in process". I called again after another 4 days to get the status. They said the same thing and I again asked if I should cancel the order and start again. They assured me that all was well. I then received an email from them saying the products were no longer available and the order had been canceled but not to worry they because they gave me a 30% off on my next order. This irritated me because they regularly send me emails with 20% off, BOGO 50% off (which is actually 25% off), 30% off, and my order which was BOGO free on multi-packs (a true 50% off). So 30% off is meaningless since all I have to do is wait a week and I'll get a 30% off email. So I made the decision to stop buying Jockey products, and I went to their website to unsubscribe from all emails & mail from Jockey. The page comes up empty so I called them and the recording said they were closed and gave their hours as the same as shown on their website. The only problem was I was calling during those stated hours and they were closed. I also tried email and direct chat. No success, I still get almost daily emails from them. By the way, their website's direct chat came back as waiting for customer service, I disconnected after waiting 20 minutes. I'm going to attempt to call again, but mind you that I had to wait over 30 minutes to get them the other times.

They're woke critical. DISGUSTING. Will never buy jockey again.

I have bought so many pairs of Jockey no pantyline promise briefs over the years that I should own shares in the company! I was really excited to find Truefit promise briefs on the racks since they claim to have a lot of stretch and my regular Jockey briefs lose their stretch after a few washes. The first time I wore the Truefit briefs they kept rolling down and almost falling off. Huge disappointment! Will stick with the old ones.