Jockey Reviews 

I recently purchased 2 prs of Boxers which were too big my fault emailed customer service in Germany. I had a reply within minutes from customer support. Dealt with my problem immediately.
Having seen a number of adverse reports ref Jockey Not in my case I received excellent service. Thoroughly Recommend Jockey GMBH

Quick shipping but if you return anything it takes weeks and weeks and weeks to get your refund.

Update!

I finally received AN order but unfortunately, it was the wrong one! Totally the wrong size and completely the wrong colors! No packing receipt so I'm stuck with something I'll hopefully never be able to use!

Called and emailed again but of course, no response. I've learned my lesson. I just hope that others read these reviews and take heed!

Interesting that they still send emails promoting their products and offers. That's a waste of effort for me. I'm WAY finished with this company.

Why does it take this company over a month to process a return? And I still have not received my refund! I used to purchase items from Jockey online but this will be my last order. Impossible to contact anyone via email, phone, online chat. I'll mail them a letter next but will also ]contact my credit company and start a claim to get my money back. Ridiculous for a large company to have such shoddy customer service practices.

Jockey has great products but do not buy anything from them because they have no intenetion of accepting a return. I have spent hours on hold to finally speak to someone who said they would send me a return label via email and they have not. I have tired contacting Jockey several times via email and telephone. They have absolutly no intention of following through and accepting a return. The worst customer service ever!!!

I wish I could do zero stars. Funny, companies like this wonder why Amazon is so successful. I just read a previous review and I have same problems. I have reached out ever way possible and you can't contact a person. They don't answer any form of inquiries, email, texts, and they leave you on hold saying "due to high order volume......", right, who believes this one? Oh, and their music stinks. Waiting on a text reply, from 72 hours. Even my x answers faster that this. Do yourself a favor, stay away,

Terrible customer service! I have reached out through phone, email, text, and chat. No one will reply or get back with me. I ordered two things, and they did not fit. I returned them, and still have not received my money back after almost a month. I will never order from Jockey again!

I’m attempting to complete a return of two recent purchases from Jockey.com. I’ve been on hold for customer service nearly an hour (53 minutes and counting).

I’m unable to complete the return process online because the link doesn’t display the correct number of items in your order or allow you to adjust the number of items being returned. I purchased two black and two neutral bralettes, but the return link only shows one for each color. Furthermore, the mailing address for returns is not readily available. I am a long time customer but this will be my last online purchase with this company.

Final note: After holding for an hour, Jockey disconnected my call.

Still waiting ( several weeks) for a refund of returned items after 3 written prompts. Looks like I’m out $50.00.

I have been billed for items I did not receive and have been endlessly on hold to try to resolve this issue . They arent even answering their customer service lines !!!! ABSOLUTELY DO NOT BUY FROM JOCKEY THEY ARE TERRIBLE USED TO BE A GOOD COMPANY BUT NOW YOU CAN NOT REACH THEM TO RESOLVE ISSUES BEWARE!!!!

Recent order was incomplete. Jockey billed for items missing. Haven’t been able to speak to jockey customer service after waiting over 30 mins - 1 hr on 3 separate occasions. No response to (2) emails or texts. This fraudulent billing Jockey!!

Having found this site, I now realize my terrible experience with Jockey is being widely shared. This company has apparently fallen apart. It is one thing to have poor customer service, it is something totally different to have NONE. My experience is similar to much of what I have read in other reviews - order was incorrect, unable to get any response from Jockey be it telephone, chat, or email despite multiple attempts for the past three weeks. The management of this company should be replaced immediately. There is no excuse for such an abysmal performance, while simultaneously sending out marketing promotions. Total incompetence. They have lost a decades long customer, not that they seem to care.

could not change my credit card & my discount code that I put in disappeared when I submitted my order

UPDATE: I wrote Jockey on social media and they got back to me right away and refunded my order. Seems there are some issues with their order delivery.

In the end, the order did arrive a month later and the products are what I’ve come to expect from Jockey- high quality, comfortable, and well-made.

Previous review: It has been a month since I placed my order with Jockey and it has still not arrived. I have called (waited on the line for 30 minutes (!), no one answered), emailed, and texted, and no one has gotten back to me 😡 I have been a customer for two decades but am extremely frustrated and no longer want to buy their products . What’s going on????

Hey there,

This is one of your loyal customers over the years. Actually I always prefer shopping in stores rather than online, due to this pandemic we started shopping with you online. As my first order went well with you guys, I thought of ordering for my wife. But it turned into a complete disappointment for both of us. Whereas we ordered our stuff on June 27th 2021 and till date we haven't received it.

In this meantime we contacted your associates regarding the order status. They said that there was a warehouse problem once and the same reason at second but now they said that it went missing they believe. " Then what about our waiting & where it went to??"

First they said that they could make another package with our order. Where we felt okay.

Next they said that there are items that are out of stock. with that we thought of adding other items in that.

Now again they said it can't be done in that way. I felt like it was a complete scam.

As there is no other option for us we just cancelled the order. Waste of time I can say .

I thought it would be better for me to shop with other brands this time rather than being with you guys.

For sure mark it " you lost your loyal customers"
Will never order with Jockey and will never ever refer Jockey

And also after all this I am definitely looking for the response and I hope that answer from you will be satisfying to us.

Order Number: 75257377

Thank you .

worst experience ever! Do not buy from them!
Ordered 6 items, 5 correct, one was not at all what I ordered and not the correct size. I can't return it because it is not on the receipt. I have called twice and have been left on hold for over an hour. I have emailed with no response. Now I paid for something I did not want or order!

Worst customer service ever. No one picks up the phone for returns. All you get is a recording and annoying music. I waited for over half an hour and no one ever picked up the phone. After 2 weeks of trying I finally reached someone only to get a partial refund. I will never buy another item online. Terrible service.

I had some coupons from Jockey so I ordered some polo shirts, etc during their 4th of July sale. Well, its the end of July, I haven't received anything and on their site my order still says "processing". After many attempts contacting them by phone and chat I finally got a chat rep that told me they were "consolidating warehouse operations" and that I should wait another week or possibly two. I told them to cancel the order and refund my money. He said he would have to create a case and it was very difficult to cancel orders once they went to the warehouse. I have no idea what happened to this company but I am done ordering anything from them. They are much better at sending spam emails than they are delivering products.

Ordered from jockey.co.uk the order arrived quickly from Germany, did not have to pay any import tax.

A hole appeared a few weeks after my order I emailed customer service who responded within the week and have sent me out some replacements. I'm hoping the poor quality was just on a single item, customer service was quick at responding and sending replacements.

Jockey has lost another long time customer. Having the same issue as so many others. Order sent in, days go by without any processing of the order. Good luck trying to chat in as they never respond to the chat. Forget calling as I tried and sat on hold for over 30 minutes with nothing but a recording saying they are busy and will get to you shortly but never do. I have cancelled my order and now must make sure it is truly cancelled by making sure I get a refund. I will no longer order from Jockey as we can’t even speak or chat to anyone since they do not respond to calls text or chat.