Jockey Reviews 

I returned two items on order number 84473738 with Jockey on March 15, 2022 at USPS in Grand Prairie, TX, tracking number 9202511200735201634210.
On March 21, 2022 I emailed Jockey’s customer services to get status. Here is what I received from Jockey’s customer service “ When you send your return to us, we should receive it within 5-7 business days. However, our returns carrier is currently experiencing unprecedented volumes. Please allow extra time for your return to be processed. Upon receiving it, your refund will be processed within 7-10 business days”.
I checked the tracking of my package with USPS and the status reflects the package was delivered on March 18, 2022.
So I went on the Better Business Bureau to check Jockey’s complaints and there are many out there against them. Normally, I check this and reviews before I order. This was a failure on my part.
Anyway, On March 23, 2022 I wrote to Jockey’s customer service and expressed my disappointment. They responded on March 24,2022 with this message “ We apologize for this disappointment. Should you not have your refund by April 7, please let us know”.
I wrote all of this to say, while Jockey is within their timeframe to submit refunds based on their return policy, I want other customers to know it can take up to 17 days for you to receive your refund, ridiculous!
My plan was to receive my refund and then place another order. Ordering from Jockey again now is not an option.
As of March 28, 2022 I still haven’t received my refund, 5:22 AM CST. I will check every day just to see if it will take 17 days.

I bought some hipsters from Jockey and whilst it was obvious the quality was good when they arrived, the sizing was completely off. The table on the website to use as a guide was certainly not for the UK market. I'm a standard size 12 and on the sizing table, a 'large' was recommended. The hipsters were enormous when they arrived and I expect that a 'small' would be a much better fit.

I recently made a purchase for some underwear from Jockey. There was never going to be a quality issue with the product as I have ordered before and the fit, comfort and quality are excellent.
On this order there was a delivery issue resulting in me having to contact customer services where my issues were dealt with by Leonie. I am posting this review to praise the prompt response and the excellent professionalism in which my problem was resolved. I have worked as a Sales Director during my career and I was always so pleased to be told that my team had done an excellent job. I hope this review finds its way to someone in a similar position so that they are aware of how well the actions of their staff relected on their company.

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Bad brand returned products Customer

Have worn Jockey for years and couldn't fault them. Recently bought a pair of Tencel modal boxers. Reading this material was more durable than cotton didn't anticipate any issues at all but just over a month and seams have split and holes are appearing ON BOTH. All washing instructions followed. Whether this is just the modal range or Jockey going downhill I can't say but I certainly given the costs will avoid in future.

I have wore Jockey products for years but the quality has gone down. The cotton is thin, the crotch is smaller and I am so disappointed in the quality and the cost.

Always had great quality products and never had a delivery issue. Always arrive in 5 day and would recommend products

Jockey. I am highly disappointed in the products and the customer service! Especially the This is regarding the Jockey Midway Boxer Briefs with the pouch that are 97% cotton and 3% Lycra. These are cheaply made, and have been lacking in every department especially durability and comfort! I’m almost embarrassed to say I spent $30+ dollars on 3 pair, just for them to what? Last not even a month? I’m really disappointed! My boyfriend and I have been avid and loyal Jockey customers since the early 90’s and have continued staying true to the jockey. The elastic around the waist, once worn, bunches up and doesn’t bounce back. Calling customer service got me nowhere. So 1 star rating it is.

Ordered some briefs toward the end of May 2021. Never got them. For some reason they canceled my order the first week of July. No reason, just canceled.
Got some Hanes, I’ll give them a try.

I order over a month ago, money taken from bank account. I have tried calling repeatedly and a recorded service puts you on hold indefinitely. I have never been able to speak with anyone in person, and my many emails have gone unanswered. I am concerned the Jockey Australia website is a scam.

I will never shop on this website again. I did not get an email confirming my order even though my credit card was charged when I called 3 days later I was placed on hold and I have been waiting for 45 minutes and no one has picked up. I cannot abide this customer service and I will never shop directly from Jockey again.

I ordered two items from their website and they allowed me to purchase using my google account, which somehow had my residence from 8 years associated with it (perhaps that was last time I used the website). I tried to call Jockey about three times after to update my address to my current one, but the wait times were so long that I never reached a live person. Then I emailed them twice and chatted them alerting them to the issue. No one ever got back to me and they shipped to the wrong address.

There's a really sharp seem at the hip on the bottom of the new jockey underwear my sister's bought me, I can't sleep with them, I have to switch to an old pair, they are uncomfortable and painful, can't believe they are jockeys.

Horrible customer service... Was told I would be sent replacement leisure pants to replace a defective pair. That was months ago. So far, I'm still waiting... Jockey's customer service leaves a lot to be desired.
I am hesitant to ever buy from them again.

Just re ordered my last order, realised I has the wrong item ordered, emailed customer services, had a reply within 12 hours, was advised order couldn't be altered and was giving a full refund, I have the money back in my account today, great service, from order to refund, just 2 days you can't ask for better, will re order the correct items shortly..

Terrible customer service, won't stand behind their product, only stands behind their lame excuses.

I won't purchase from Jockey again, don't waste your time and efforts!

Horrible experience from a first time customer. I love their product, but my gosh does customer service suck. I received my order after 10 days and it was wrong. I had missing items. Tried emailing, chatting and phone but couldn’t get anyone. Finally got a random transactional email telling me the missing products were no longer available. Why charge me, tell me you sent them and that they are delivered, only to find that you didn’t even have the item to begin with?!?!

Having read the reviews I ordered one size up. The despatch was SLOW. Royal Mail did their bit promptly. The quality of the product is excellent and having ordered a size up these fitted perfectly!

I purchased size L underwear which showed size 36 to 38" on the website listing. I received size L but showing 33 to 35" on the package. Clearly this is FALSE ADVERTISING.

My legitimate REFUND request was DENIED. Now it feels like a real SCAM!! I will think twice about buying Jockey ever again!!!

I received a package yesterday, one item was marked Medium but easily an XL in reality. Several plastic packages with underwear were ripped open, the items were loose at the bottom of the shipping envelope-and looked as though they had been worn, or at the very least were returned items that the company didn't bother to put back into a sealed bag. I will never order from Jockey again, wish I read some of these reviews prior to doing so.