Excellent service from start to finish. Handled my queries really well and offered expert advice. Record player is amazing! Really top spec. Delivery was fast although driver left my parcel... Toon meer
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I was slightly worried as, unlike usual, I only read the reviews after I'd placed my order and noticed quite a few dodgy ones! I then got even more worried when the delivery arrived (very quickly I m... Toon meer
Overall a good experience. Ordered 2 pairs by mistake and Mindy ( customer service ) cancelled and informed PayPal too. Product came within the 5 days. Very happy.
Order No: 6188 Terrible customer service. I received a broken item and contacted them the same day, but got no response. Two weeks later, after multiple phone calls, I’m still being told someone w... Toon meer
Bedrijfsgegevens
Contactgegevens
Block A, 105 Eade Road, N4 1TJ, London, Verenigd Koninkrijk
- 020 8066 1611
- sales@joeaudio.co.uk
- joeaudio.co.uk
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Good prices, delivery slow
Nono-arrival of order
None so far - goods have yet to arrive and no notification of dispatch after more than a week.
No delivery, no reply.
I ordered some styli to be delivered to a friend who was visiting me overseas. They weren't sent out in time, I don't even know if they were sent out at all.
They've just taken my money and not replied to one of many emails sent. I can only assume this is a scam company if they're to act like this.
Baffling. The site looked legit.
DO NOT BUY FROM JOE AUDIO
DO NOT BUY FROM JOE AUDIO. FAKE COMPANY. NO RETURNS EVEN FOR FAULTY PRODUCTS. THEY SELL REFURBISHED AS NEW. NO CUSTOMER SERVICE.
Told them to cancel order they said…
Told them to cancel order they said they will call me back but they did not. I'm totally dissatisfied with their customer service.
order mispicked
order mispicked, had to pay extra postage and have had no response to emails or phonecalls. Have ended up with 2 digital cables when all I wanted was an antistatic brush.
Will not be using them again.
Still waiting on my order after a week…
Still waiting on my order after a week would have bought elsewhere if I knew they were this slow.
Really disappointed in the after sales…
Really disappointed in the after sales process. Not getting phone calls back or replies to any of my emails. No communication about a purchase
Appalling after sales
Ordered an item. Paid for it and not yet received it. When calling sales team they say someone will call you back still waiting. Emails are not replied to. This is not the way to keep my custom
Fair overall
I was kindly upgraded by the Joe Audio team when I initially ordered a Dragonfly black DAC that they didn't have in stock (they let me know they would send a red one without any extra charge).
Later the DAC developed a fault and it took quite a long time to get a replacement arranged, but they did come through in the end.
If I only could give 6 stars....
If I could give 6 stars then I would.From the very start I received top satisfaction when I enquired about an Audioquest NRG Z3 power cable for my system.This company truly bent over backwards with recommendations that in my system have brought my listening experience to new levels with blacker background and more detail.With competitive prices and my experience of customer satisfaction I will be back as soon as the upgrade bug hits.Highly Recommended..
Great shopping experience
Great shopping experience - competitive prices, swift delivery, products brand new, as advertised. The only thing to be aware of - I did not receive a despatch email as I was expecting so the courier turning up at my door the following day was a genuine surprise! Recommended.
Its been a month and I still haven't…
Its been a month and I still haven't received my order. I contacted them after 2 weeks and they said it should arrive in a couple of days. Another two weeks later and its still not here and there as been no update from them either. I specifically chose Joe Audio because they said they had it in stock and delivery would be 2 days. Really disappointed.
Very prompt and professional service
Very prompt and professional service. Highly recommended
Fast efficient delivery
Fast efficient delivery. The turntable weight has really improved my turntable performance.
They promised 5 day delivery and it's…
They promised 5 day delivery and it's been 5 months now and they still haven't shown shipping. Their phone number doesn't work, their email link doesn't work, and they haven't responded to the emails I sent. Do not buy from them and do not trust anything on their website.
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