JoeAudio.co.uk Reviews 

Great price for my Grados and very speedy delivery. I’ve used JoeAudio before and am always impressed by their slick operation. Very happy with the headphones too.

The ordering and delivery of the product was excellent. Plenty of communication from Joe Audio; welcome email, order confirmation email, delivery details email.

Received the product OK and quickly, so far, so good.

Tried the product, but didn’t work as expected, so requested to return the product under their 14 Day Returns Policy. Contacted Joe Audio and received an email advising what to do.

However, that was the last communication I had from them.

The item was sent back by a Royal Mail Tracked service and I received proof of delivery from them.

Then silence for over ten days. No further communication from Joe Audio, three emails from me asking for clarification of what was happening, but nothing.

In the end, on the last email to them, advised that if the refund was not received by a certain date, would be raising a case on PayPal for them to step in and resolve the issue.

Still nothing, then the day before the cut off day, finally received an email from Joe Audio confirming the refund would be paid within ten days. No additional information about the delay, no apologies for the delay, but at least a refund was forthcoming

To summarise, the purchasing experience was excellent. But the returns experience was very poor.

Like dealing with two companies.

*Finally refunded after nearly 3 weeks. Very difficult to deal with so would avoid.
Audio System arrived damaged and with missing and incorrect parts.
Contacted Joe Audio straight away to arrange return and refund. Been fobbed off on the phone all day.. 'I just work the swichboard'... 'They'll call you back later'... 'I've marked it as urgent'... 'There's no one in from that team today'...'Someone will call you back'. And then had the phone put down on me. Absolute joke. I have no idea why the persons answering the phones cannot process something as simple as a courier return and refund.
Been checking my junk emails and phone.. Absolutely nothing..
Feels like a scam site so I have alerted my bank.
I have no other idea how else to contact them so I am hoping someone will see this and respond.
I am loath to simply arrange my own courier and send the faulty items back without speaking to someone first.
Once I (hopefully) have a resolution from the company I will be able to update this review.

Great service kept me informed definitely use them again

Good product, great deal, fast and efficient service.!

Excellent service. Ordered Sunday - delivered Tuesday. Fantastic.

Good clear website, easy to navigate and well laid out. I ordered speaker cables and they came well packaged, arrived promptly, and were a good price. Thank you.

Quick delivery
Good communication
Good price

Great price made even better with sign-up discount and free quick delivery. 100 percent satisfied. Would deffo use this UK business again.

Good quick service. Recommended

Great product, perfect for my AudioQuest Dragonfly Red DAC, arrived quickly and well packaged.

We had a few hiccups but everything got sorted out and everything is good, Joe Audio are a great company to buy from.

Cancelled my order but JoeAudio still sent it two days after that was four days ago & still haven't received it to send right back.
Disgusting costumer service.

Klipsch r800f are an excellent pair of speakers great for the home theater and music

No problems

Purchase: Klipsch 'Fives'
Customer service was excellent, the product arrived the next day. Would use joeaudio.co.uk again.

Great product, great price and super speedy delivery. Overall good experience. Ordered online and it was processed and shipped very efficiently. Would recommend as a business and would definitely order from Joe Audio again. Top marks.

What a great business Joe Audio is you get a great shopping experience.
They offer a great service and fast free delivery.