Uten å tulle, noe av det værste jeg har prøvd. Ser veldig fint ut på nettsiden, men den kvaliteten der er så krise. 100% bomull liksom. Får bedre på Temu. Åpenbart at de ikke lager klær selv. Ald... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Har ägt två väskor från dem och tycker kvaliteten har varit bra, speciellt på lädret i sig. Öglorna för axelremmarna skulle möjligtvis kunna vara av hårdare metall, dem gnager sig igenom sakta men säk... Toon meer
Bedrijf heeft geantwoord
Snygga och prisvärda kläder av mycket bra kvalitet. En enda gång av mina många inköp från John Henric har hänt att ett plagg gick sönder efter kort tids användning. Men då fick jag på nolltid all hj... Toon meer
Bedrijf heeft geantwoord
Beställde ett par solglasögon men efter 3 månader var dem fortfarande inte levererade. Jag skrev många gånger m n de slutade svara. Till slut fick jag pengarna tillbaka efter att jag lagt ner timmar p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
John Henric - Välkommen till vår värld av accessoarer och kläder för män.
Contactgegevens
Hyllie Boulevard 40, 215 35, Malmö, Zweden
- customercare@johnhenric.com
- johnhenric.com
2,9
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Damaged Item and discriminatory Returns process
Awful company. Item arrived damaged, and they think it fair to ask a disabled and currently socially isolated person who does not own a printer to travel around the county looking to borrow one in order to print their shipping label.
Zero flexibility delivered through "have a great day!" messaging. I should have read the reviews of this company before purchasing.
14 augustus 2024
Review zonder uitnodiging
Antwoord van John Henric
Dear Jess,
Thank you for your feedback. We're very sorry to hear about your experience. We strive to provide the best possible service to all our customers, and we apologize if we fell short in your case. We understand the frustration caused by the damaged item and the difficulty with the return process.
We recognize that our standard return process may not be convenient for everyone as a return label must be printed to send the item back in return.
Regards,
John Henric Team
I ordered described-as-silk suspenders…
I ordered described-as-silk suspenders and they were $90 Canadian. Then I had to pay $28.47 in import duties from UPS. When I opened the package the suspenders were cheap woven elastic. Very shady.
13 augustus 2024
Review zonder uitnodiging
Antwoord van John Henric
Dear Marlon.
Thank you for your feedback. We’re sorry to hear that the suspenders did not meet your expectations. The suspenders you ordered are made from high-quality materials, including elastic for durability, but we understand that they may not have matched your expectations for silk. We strive for transparency in our product descriptions.
Regarding the import duties, those are unfortunately outside of our control and depend on the regulations in the destination country. We have information regarding the possible customs and VAT fees that may occur both at our website and also in check-out.
If you’re unsatisfied with your purchase, please reach out to our customer service team, and we’ll do our best to assist you further.
Regards,
John Henric Team
Svært lav kvalitet på produktene
Svært lav kvalitet på produktene. Fargene forsvinner fort på Chinos. Boxere mister form og funksjon. Alt med å følge vaskeanvisninger og sunn fornuft. Frarådes.
5 augustus 2023
Review zonder uitnodiging
Antwoord van John Henric
Hej Christian,
Tack för att du delade din upplevelse. Vi beklagar verkligen att produkterna inte levde upp till dina förväntningar. Vi siktar alltid på att erbjuda hög kvalitet, och det är tråkigt att höra att färgerna på dina chinos bleknat och att boxershortsens form förändrats trots att du följt tvättråden.
Din feedback är mycket värdefull för oss. Om du vill diskutera detta vidare eller om vi kan hjälpa dig på något annat sätt, är du varmt välkommen att kontakta oss.
Bästa hälsningar,
John Henric Team
Enttäuschend!!
Hatte mir lange Zeit vorgenommen dort mal zu bestellen, da die Produkte auf den Bildern super aussehen. War dann aber unfassbar enttäuscht und habe alles retournieren müssen. Die Qualität ist unterirdisch und die Schnitte sehr schlecht! Obwohl ich alles sogar im Sale gekauft hatte. Die Rücksendekosten runden das Gesamterlebnis ab. Aber klar, so viele Retouren wie da anfallen aufgrund der irreführenden Bilder.
3 augustus 2024
Review zonder uitnodiging
Antwoord van John Henric
Hi Denny,
Thank you for taking the time to share your feedback. I'm sorry to hear that the products didn't meet your expectations. We strive to offer items that are true to the images and descriptions on our website, so it's disappointing to hear that you felt otherwise.
We understand how important it is to receive items that match your expectations, and we'll certainly take your comments into account as we continue to improve our offerings.
Regarding the return costs, we aim to be transparent about these fees, and I regret that they added to your overall dissatisfaction. If there's anything more we can do to assist you, please don't hesitate to reach out.
Regards,
John Henric Team
AVOID AVOID AVOID
Faulty item received and "customer service" then made a mistake in how they planned to handle the refund. They then refused to accept my faulty item instead advising me to donate it to a charity shop with me £70 out of pocket.
Avoid this company if you want to be able to get your money back
23 juli 2024
Review zonder uitnodiging
Antwoord van John Henric
Hi Tom,
Thank you for your review, and I'm sorry to hear about your experience. We take all feedback seriously and aim to handle every situation with care.
After reviewing your case, I can confirm that it was processed according to our guidelines. However, I understand that the outcome wasn’t what you were hoping for, and I apologize if our communication left you feeling dissatisfied.
Regards,
John Henric Team.
Really awful way to treat your…
Really awful way to treat your customers. Bought a blue polo, really nice fit. However after one wash, despite following the instructions on the label, it had shrunk from a medium to an extra small at best. Totally unusable. Customer service response was that this was outside their policy despite admitting that shrinking the shirt was hard to avoid. Why sell clothing that is so delicate it can only be used once?! £65 down the drain and no offer of a refund, voucher or replacement
12 juli 2024
Review zonder uitnodiging
Antwoord van John Henric
Hi Tom,
Thank you for sharing your feedback, and I'm sorry to hear about your experience with the polo shirt.
If you have any other questions or need further assistance, please don't hesitate to reach out to our customer service team again.
Regards,
John Henric Team
Terrible
Terrible.
Shirt came with a hole on it so I returned.
Still haven’t received my money back after almost 2 weeks now.
29 juni 2024
Review zonder uitnodiging
Antwoord van John Henric
Hi Gabriel,
I'm really sorry to hear about your experience. This is certainly not the standard we aim to provide.
If you experience troubles with your order, we recommend that you contact our customer service team at customercare@johnhenric.com for further assistance in resolving the issue.
Regards,
John Henric Team
Ingen retur i butik på online best.
49 kr i returkostnad, fine tänkte jag. Gick till butiken i NK göteborg med skjortorna. Den milt dryga personen bakom kassan nekar returen med hänvisning till att de inte accepterar retur i butik på beställningar lagda online med en nedlåtande ton. Meh... Finns många andra butiker att handla i :)
15 februari 2024
Review zonder uitnodiging
Antwoord van John Henric
Hej Mille,
Tack för att du delade med dig av din upplevelse.
Vi beklagar verkligen att du stötte på detta problem i butiken och att bemötandet inte levde upp till dina förväntningar. Vi förstår att det kan vara frustrerande med våra returregler och vi arbetar ständigt på att förbättra vår service.
Gällande våra returer: All nödvändig information huruvida man returnerar online-beställningar går att hitta på vår hemsida.
I dagsläget kan inte våra butiker ta emot beställningar som är gjorda från vår websida.
Bästa hälsningar,
John Henric Team
Alles prima
Schnelle Lieferung, sehr gute Qualität der Waren und guter Kundenservice. Eine gute Alternative zu klassischen Markenwaren.
2 juli 2024
Review zonder uitnodiging
Antwoord van John Henric
Hi,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the fast delivery, the quality of our products, and our customer service. It means a lot to us that you see us as a great alternative to classic brands.
If you ever need anything else, don't hesitate to reach out.
Regards,
John Henric Team
Not helpful at all
Ordered item wasn’t delivered, contacted then no help provided
24 juni 2024
Review zonder uitnodiging
Antwoord van John Henric
Hi Danny,
Thank you for leaving a review!
I’m sorry to hear about the trouble with your order.
Could you please contact our customer service team with your order number and any other details you might have? They'll look into this right away and do their best to resolve the issue for you.
Regards,
John Henric Team
WATCH OUT FOR THIS COMPANY !!!
WATCH OUT FOR THIS COMPANY !!!
On there website they state that they will refund in "7-10 working days". In reality I am still waiting for 1+ MONTH
18 juni 2024
Review zonder uitnodiging
Antwoord van John Henric
Dear Joeri,
Thank you for leaving a review at our site.
We can see that our customer service have been in contact with you and refunded you for the return. If you have any further questions or concerns, please don't hesitate to reach back out to them.
Regards,
John Henric Team
Awful quality
Awful quality. No wonder - made in China. What a joke this brand is. My advise is to stay away from this.
3 april 2024
Review zonder uitnodiging
Antwoord van John Henric
Dear Otto,
Thank you for leaving feedback to us.
We are sorry if you have experienced troubles with your order.
If you have questions or are in need of any help, please contact customercare@johnhenric.com
Regards,
John Henric Team
Antwoord van John Henric
Dear Thomas,
Thank you for taking the time and leaving a review.
We don't offer free returns for any of our customers and the information regarding return fees is available at our website at all times.
If you have any questions please contact customercare@johnhenric.com
Regards,
John Henric Team
Not Worth The Hassle
I ordered a men’s leather and gold Dresden bracelet from John Henric. There is no mention on the website that you are actually ordering from Sweden. Which is not a problem in itself as delivery was very smooth. BUT, it is nigh on impossible to return an item. The bracelet is no way the 20cms advertised. It is more like 18.5/19cms which is too small for my wrist. To return it I am compelled to use UPS and print out a total of 4 pages of A4 (returns label and invoices). Then I am required to arrange for UPS to collect it from me (not an easy process as the UPS website does not allow you to simply enter the tracking number of the returns label) or make a journey to drop the package into a UPS collection point. And I am charged for the privilege of retuning an item which is misrepresented! Frankly it’s not worth the hassle and the bracelet is already up on eBay to sell on. I will definitely not be purchasing from John Henric again.
7 juni 2024
Review zonder uitnodiging
Antwoord van John Henric
Hello Steve,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced with your recent purchase and return process.
Firstly, we are sorry to hear that the bracelet did not meet your expectations regarding size. We strive to ensure all product descriptions are accurate and will review the measurements listed for the Dresden bracelet to prevent any future discrepancies.
Regarding the return process, we understand your frustration with the requirements and the associated costs. Our intention is to make returns as seamless as possible, and we regret that this was not your experience. We will certainly take your feedback into consideration as we work to improve our return procedures, including providing clearer instructions and exploring more convenient return options.
We value your feedback and hope to have the opportunity to serve you better in the future.
Regards,
John Henric Team
Fit of Soho chino completely changed
Fit of Soho chino has been completely changed (writing May 2024). I've got two pairs with a perfect slim fit purchased in 2022. I bought another pair and they now have a relaxed fit in the thigh and leg. The ankle opening is now nearly 2cm larger and this carries up the entire leg to the crotch. There is no warning of this on the website and the size table with measurements hasn't been updated to reflect the change.
Not only a complete waste of my time but also very disappointing that I have to hunt again for a decent slimmer fitting chino! Most high street chinos have large waists and skinny legs or a tiny seat and excessively skinny legs.
3 juni 2024
Review zonder uitnodiging
Antwoord van John Henric
Dear Stephen,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by the recent changes to the fit of our Soho chinos. We understand how important a consistent fit is, especially when you have found a style that works perfectly for you.
Our design team occasionally updates our products to improve comfort and fit based on customer feedback and new trends. We appreciate your feedback on this matter and will work to ensure better transparency in the future.
We regret that the new fit did not meet your expectations.
Regards,
John Henric Team
After one delicate machine wash sever…
After one delicate machine wash sever blue straints appeared on the surface of my woolen sleeve.
The support manager responded within one day saying that this case is outside their policy for an approved complaint as they cannot refer to a production fault as the stains appeared after the garment was machine washed.
Be aware. These crappy clothes are only meant to be worn once, so throw them in the trash as soon as they are worn out.
26 mei 2024
Review zonder uitnodiging
Antwoord van John Henric
Dear Customer,
Thank you for taking the time to share your feedback. We're very sorry to hear about the issues you've experienced with your woolen sleeve and the subsequent dissatisfaction with our customer service.
Our aim is to provide high-quality products and excellent customer support, and we regret that we fell short in your case. Regarding the stains on your woolen sleeve, wool is a delicate fabric that requires specific care, and machine washing can sometimes lead to unexpected results. We understand your frustration and apologize for any inconvenience this has caused.
Regards,
John Henric Team
Fantastisk kundeservice
Intet mindre end fantastisk kundeservice. Selvom jeg kom til at sende den forkerte pakke retur, var de super søde at hjælpe med, at tingene kom i orden - både med hensyn til pakkeforsendelser og penge retur. TAK :)
13 mei 2024
Review zonder uitnodiging
Antwoord van John Henric
Hej Irene,
Tusind tak for din fantastiske anmeldelse! Vi er virkelig glade for at høre, at du har haft en positiv oplevelse med vores kundeservice.
Det betyder meget for os, at vi kunne hjælpe dig med at få styr på pakkeforsendelserne og sikre, at du fik dine penge retur. Vi stræber altid efter at yde den bedste service og gøre vores kunder tilfredse.
Hvis du har flere spørgsmål eller brug for hjælp i fremtiden, er du altid velkommen til at kontakte os. Endnu en gang, tak for din feedback og din venlighed.
Venlig hilsen,
John Henric Team
Unexpected Return Cost of 13€ !!!
I had a very disappointing experience with John Henric and want to warn other customers.
I bought a pair of pants that did not fit me well. When I returned them, I found out that in addition to the return shipping cost of €7, John Henric also charged me an additional fee of €6. This means I had to pay €13 just to return an ill-fitting product.
I find it absolutely unacceptable that customers have to bear such high costs for a return. This practice is outrageous and completely unfriendly to customers.
I will definitely never shop at John Henric again and advise everyone else to avoid this store as well. There are many other stores that offer better customer service and do not charge such fees.
25 mei 2024
Review zonder uitnodiging
Antwoord van John Henric
Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with your recent return.
We understand your concerns regarding the unexpected return cost. To clarify, the total return cost includes both the return shipping fee and the original shipping fee which was added to your order due to it not being eligible of free delivery. .
We are genuinely sorry to hear that this experience has impacted your perception of our brand. If there is anything we can do to assist you further or if you have any other concerns, please do not hesitate to reach out to us directly.
Regards,
John Henric Team
Yet another Chinese dropshipping…
Yet another Chinese dropshipping company, same shirts as on AliExpress etc, saw that they go for $7 including shipping LOL
Mine shirt lasted 2 full weeks✌️
Stay away and do not buy from here or from Instagram ads
19 mei 2024
Review zonder uitnodiging
Antwoord van John Henric
Dear Alex,
Thank you for taking the time to share your feedback. We are sorry to hear that you had a negative experience with your recent purchase.
At John Henric, we take great pride in the quality and design of our products. Our items are crafted with care and attention to detail, and we work closely with our suppliers to ensure high standards are maintained. We are not a dropshipping company, and our products are not sourced from AliExpress or similar platforms.
We are concerned to hear about the issue with your shirt and would like to investigate this matter further. Please contact our customer service team with your order details so we can address your concerns and provide an appropriate solution.
Regards,
John Henric Team
Awful Product Fabrication + Customer Support
I purchased one of their cotton-silk t-shirts (a $70 t-shirt, mind you) and after four wears and flat dries, a sizable hole developed in the fabric. I contacted them to let them know what happened; they said there was no way it could be a fabrication issue, couldn’t provide an exchange/refund, and instead offered me a 20% off coupon (which you can easily get by opting into their e-mail newsletter).
My favorite part? “While our initial offer of a 20% discount was meant to express our goodwill, we understand that it may not fully address your expectations.” Hilarious customer retention strategy on her part, honestly.
No staple item should ever have quality issues this early in its life cycle. They made it seem like it was somehow my fault, and cared more about shutting me up than actually keeping a customer who loves their brand otherwise. I wish I would’ve seen these reviews earlier, especially from those who also had holes develop in the clothes.
16 mei 2024
Review zonder uitnodiging
Antwoord van John Henric
Dear Royce,
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with your cotton-silk t-shirt and the disappointment you felt with our customer service response.
Quality is of utmost importance to us, and we are genuinely sorry to hear that the t-shirt did not meet your expectations.
We appreciate your feedback regarding the initial response and the offered discount. Our intention was to provide a gesture of goodwill since your claim was not approved originally, but we understand that this did not adequately address your concerns. We are committed to improving our products and services and will take your feedback seriously.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our brand.
Regards,
John Henric Team
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