John Payne Residential Reviews 155

I recently bought my flat through John Payne Blackheath. Karen was my agent and had a great experience from start to finish. Karen was professional, responsive, and always available to answer questions throughout the process. Buying a property can be stressful, but she made everything feel smooth and well organised.

What stood out most was her honesty, patience, and attention to detail. She kept me updated at every stage and genuinely cared about helping me secure the right home rather than just closing a sale. I would highly recommend to anyone looking to buy a property.

John payne estate agents, and Karen in particular, were really helpful in all aspects of selling our mother’s house. I would definitely recommend them as they were very tenacious and good at solving the problems that inevitably arise when selling an estate.

Karen and the Blackheath John Payne team made our experience of selling our mother’s house as smooth as possible. The team were highly efficient and communication was excellent. I would not hesitate in recommending the team to anyone buying or selling a home.

I viewed a property to rent and made an offer. I promptly completed everything requested including bank statements, 2 forms of ID, work contract, confirmed my salary, provided details of my current landlord as a reference and this still was not sufficient. It took over a week to request even more information and they had not even requested a reference from my current landlord. They had no idea what happened to my holding deposit but was eventually returned (over a week later). I asked for a timeframe for when I would receive the tenancy agreement to sign and this was beyond my notice on my current rental property. Ultimately, I wasted a lot of time when I urgently need to move out of my property. The staff at the office were rude when I called to find out more information. It was so unpleasant that I had to put the phone down. Please avoid renting through this agency. I would also suggest any landlords consider whether it is the best agency, when they could be losing reliable potential tenants.

Richard and his team were excellent throughout our sale and did a great job managing what turned out to be a long and sometimes complex process. They were consistently responsive, proactive, and kept everything moving forward, even when challenges came up.

We also had some personal circumstances towards the later stages, and they were incredibly helpful and supportive during that time, which we really appreciated. Their communication and coordination made a real difference in getting everything over the line.

A professional and reliable team — we’re very grateful for their support.

Will Hughes dealt with the sale of our late parents’ home. He was compassionate, understanding and extremely helpful at a very difficult time for us. We knew we could always turn to Will for help and advice. Nothing was too much trouble for him.

The team at JP were so accommodating and supportive in our house buying experience. There was no aggressive sales pitch, just effort and support to help us find the right home for us- which Karen did!

The most helpful people you could ever wish to deal with in the very stressful process of buying a house. Very highly recommended.

We had a really positive experience working with William from John Payne during our purchase. From start to finish, he was responsive, professional in his communication, and always clear and transparent with the information we needed to make decisions confidently.

Buying a home can be stressful at times, but William offered timely support whenever questions or challenges came up, which made the whole process feel much smoother and more manageable. We particularly appreciated how approachable and proactive he and Karen were.

Thank you, William and the John Payne team, for your support throughout our journey. We would happily recommend your services to others.

Another positive experience dealing with John Payne, Blackheath. Particular thanks to Karen for getting my Mum’s purchase over the line. I have dealt with the team over many years and they have always delivered.

Outstanding service from start to finish. Professional, responsive, and genuinely cared about getting the best outcome for us. The whole process was smooth thanks to Will and Richard . Highly recommend!

Selling my flat has been far more complex than it should have been, with legal issues, delays, and complications that would have derailed a less capable estate agent. Throughout it all, the team remained professional, responsive, and pragmatic. Particular credit to Will and Karen.

Communication was generally very good — particularly when things became difficult — and they were proactive in chasing solicitors, keeping the chain together, and managing buyer expectations during what could easily have collapsed the sale. Their experience really showed when problems arose, and I always felt they were working hard to protect my position rather than simply pushing for a quick deal.

The process itself was stressful and protracted (through no fault of theirs), and given the challenges involved, I don’t believe many agents would have handled it better.

If you’re selling a property with complications rather than a straightforward transaction, I’d have confidence in recommending them.

Very good experience. Karen and Oliver were always helpful, approachable and supportive. Would certainly recommend.

All of the staff at John Payne, Blackheath were courteous and highly professional. Selling one’s home is stressful and to have helpful and experienced people along side to guide and help you through the process is so important. The staff, particularly Karen who gave us such strong support throughout, were always on hand when needed and gave their all to see us complete the sale. We are very grateful for all their efforts and highly recommend them to others considering selling their home. They won’t disappoint you.

Helpful and informative but an expensive service that it seems you can’t do without. Found us a second buyer when first withdrew. Regular updates of progress during sale process were reassuring.

As a first time buyer, I had a fantastic experience with John Payne. Karen and William were incredibly proactive, transparent, and you could tell they had great communications with the vendor so things could move quickly. I felt a level of integrity that I didn’t experience with other agents during my viewings process, eg Hamptons. I am so grateful to John Payne for my beautiful first home!

Zero results in over a month on the market with John Payne. Communication was poor, constantly having to chase updates and feedback.

Chris and the team in the Lee branch got us to completion in record time and kept us informed and updated throughout the progress. Thank you!

We recently exchanged contracts on our flat sale and onward house purchase, where all parties were with John Payne, Blackheath. We have been working with Will and Karen there for some time, and both really excelled in all steps of the transactions. We were impressed with their buyer base and also ongoing proactive coordination among all the parties. We would highly recommend them, they know this patch of London very well and will be great partners to work with on your buying and selling endeavours.

We bought our house through John Payne Blackheath and, 20 years on, we have just sold it through them. You just can't beat local market knowledge.