Jolie Beauty USA Reviews 

I got the jolie beauty golden skies eyeshadow palette for my birthday the packaging was amazing and the colours were so vibrant and beautiful the pigment was perfect the eyeliner was amazing as well applying it was easy and was a lovely black as some are too light and rub off easily

I was able to find the products I wanted easily. Being able to track my parcel was extremely useful.
The products are great quality, beautifully pigmented and exceptionally packaged.

Je suis tombée amoureuse de cette marque, j'ai quasi toutes les palettes, magnifiques et pigmentées, l'eyeliner est juste sublime également, j'adoooooore tout.
Le service client est très à l'écoute et réactif (en cas d'article manquant).
Vous pouvez vous faire plaisir sans modération :)

The Vampyrism packaging and colour choices are very thoughtful and exciting. However, the pigments could use some work, they look great at first but they smudge so easily, black goes to grey and it fades colours very quickly. The glitters are not creamy, they are like real glitter which is quite coarse and gets everywhere. If you're using these to take photos they look good but maybe not last well in person. The last brand I used was Juvia's Place and they do not budge. I like the palette but I was expecting better staying power for the price.

This company is an excellence in makeup field. I've tried many different products, from palettes to liquid eyeshadows, and all of them are amazing, with high quality and colours are to die for.
Last but not least, superb customer service. I had problems with our local postal service but Jolie beauty's customer service helped me a lot.
Thank you 💖

LOVE their products!

Great customer service and happy to help
One of my favourite make up brands!

j'ai passé 2 commandes sur le site et je suis ravie.
Déja les produits sont de qualité, j'aime beaucoup et en plus la commande est livrée très vite.
Très satisfaite de cette marque et du site, je recommanderai sans hésitation.

Hello I've made 3 orders recently 2 of which I've recieved and are stunning. But I ordered the til death pallette and it has not turned up. Tried to track it and royal mail saying its an untracked service... No reply on any social media. Shop pay is saying it was delivered 5 days ago. I have checked with neighbours and all around the house and it's nowhere in sight.

It was a birthday gift and needed urgently. I have had no response from anywhere... I have emailed too and sent messages on fb, insta, shop pay, tiktok and nothing 😢 this is making me wary of ordering anything else. Such a shame as I've recieved everything else but this pallette as it was ordered seperately.

I ordered siren pallette... Recieved.
Then I orderd til death pallette.
Then I ordered a bunch of eye creams til death and heavy metal and a few other bits.

That turned up but the til death pallette is nowhere in sight 😔😔 I am very worried and I don't have money for another gift. I really needed this pallette. Why is it not tracked like everything else? Makes no sense to me.

Can someone please look into this and I will adjust my review accordingly.

Thank you. I ordered may 11th.
my name is jade walters. Thank you.

I got the dark siren bundle. The pallette is so pretty and the colors are pigmented, but the glitter shadows are hare to use. The 2 liquid shadows I got are amazing and so pretty same with the eyeshadow pots. Lip gloss is nice and the liquid lip drys down matte and is Transfer proof. Packaging is so cheap though. Did take over a month to get. I don't think it's worth the price point though.

Jolie Beauty has some less than 5 star products but overall having dealt with their customer service I am Satisfied. I love their Vampyrism, Radiance, Siren, and Intergalatic palettes. But the Zombified palette needs more work. Their liquid lips also need to be reformulated but I've found their liquid eyeshadows and cream eyeshadows surprisingly good. I love the creativity of themes for each collection. I received one of their palettes destroyed and their team was quick to send me out a new palette for free even though my shipping was International. It did take several weeks to arrive but that was due to the fault of the Royal Mail not Jolie Beauty. They were very patient with my concerns and emails and I was so excited once the new palette arrived. I hope they can improve on their packaging so their collections are safe.

I have contacted their customer service for advise, because the 2 pressed glitter from the zombified palette were absolute crap. Impossible to layer on your eyes, the product does not stick on your eyes or skin at all, it can’t be worked with brushes or tools of any kind, and not even with your finger! It crumbles apart! Since i really wanted to like the product, i have asked for their advise, i thought maybe i’m using it wrong and they can suggest how to make it work, or maybe the product happened to be faulty.. Anyway, they never bothered to reply, which is what pisses me off and the reason why i’m giving 1 star. Products are expensive and quality does not justify the price, nor the non existing customer service does.

It is a scam, I placed my order on July 27, since a product was missing I had to wait until August, which is when they supposedly sent my order (#113901), but it never arrived in Madrid, apparently cosmetic products cannot be sent and Customs wouldn't let him in, they returned the order to origin. But instead of returning the money, they tricked me by saying that they would send it again with another transport company on September 18, this time with another order number (#116164), again the order did not arrive and this time I did not even hear back. customs. I have tried to contact Jolie Beauty but they no longer respond to messages. I do not recommend placing orders because they cannot ship it but they say yes to keep the money (€96.91)
It's been five months.
I am very disappointed.

Ordered a £50 mystery box for Christmas for my daughter.
The tracking app said it was delivered but it was not at my house or any neighbours.
I have tried all the contact options on the website and have had absolutely no reply of communication from them . There is no phone contact number just email or web forms, very poor indeed.

Love the products, love the packaging and everything about what I order. My experience shopping here has always been positive and products shipped and delivered quickly so thank you very much.

The eyeshadow palette I ordered was beautiful, highly pigmented and met my expectations. The shipping time to Norway was two weeks, which is to be expected. I am satisfied overall with the experience

The ANGELIC multichrome lipgloss that looks pink is notjing like !!!! Its a vile bluey/gold colour
What an absolute waste of £14.99

Jolie beauty deserve 5*’s. I exclusively buy only their lip products as they are the best quality I have come across as well as being gorgeous colours that a lot of the major brands wouldn’t make! They have the most perfect reds, purples, blues and blacks. I also love their themed make up collections as they are not run of the mill and allow much more creativity.

Very pleased with product used for gothic makeup

Amazing lipstick! Although not completely transfer-proof. My poor husbands dipstick took a lot of scrubbing to remove it after a bit of fun… It has some amazing staying power.

Placed an order on Sept 5th for over $150. It’s currently Sept 25 and there has been ZERO communication. I have reached out 3 times, once via email, once via shop, and once via Facebook. On Facebook I can see the message has been seen but no one has reached out in anyway to explain why I don’t even have tracking information.
Trying to give them a chance but feel used, especially after seeing so many similar reviews here. Thankfully I used my debit card so I’ll be reaching out to my bank to start a charge back today.
So disappointed

*Edit to add on 10/9*

After writing this review I wanted another day and filed a chargeback, guess that was the magic because they finally responded to my email, only to blame me for the issue because one pack I ordered (a 4 pack of lip color) had one item in that was pre order status. However this wasn’t stated in the listing via Shop at all, it’s only stated on their website which isn’t where I ordered so I never had that information. When I pointed that fact out I was told “they are working with their developers” and that my order would ship soon. A few days later I received tracking information, and my order is in theory delivered but due to the extreme delay it has arrived while I am out of town at the event I had hoped to have this for and do not know yet if it’s there and quality.
I hope the quality makes up for the lack of customer service and support, but it will have to be truly amazing for me to order from them again as I do not trust there to be transparency or communication.