JOOLS By Jenny Brown Reviews 

650
TrustScore 5 uit 5

4,9

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes. I also received a beautiful pair of sterling silver studs with cubic zerconia stones Thank... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am absolutely delighted with my purchase of bee earrings and pendant. They are designed beautifully, and I think they are very good value. Top marks for quality, and design, and they arrived nice an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic products and service. Love the jewellery, really lovely designs, very high quality and nice to be able to get matching pieces. Speedy delivery and kept informed of when to expect receipt. Al... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I bought a necklace, and it was lost by Royal Mail, but Jenny Brown at once send me a new one, and I am very greatfull for her service 🙏 The necklace is very nice and og very fine quality 🤩 Hanne f... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sieradenwinkel
  2. Sieradenontwerper

Over JOOLS By Jenny Brown

Geschreven door het bedrijf

Independent. Family-Owned. British Jewellery Since 1998.

JOOLS by Jenny Brown is an independent, family-owned British jewellery business with more than 25 years of experience in jewellery, design and retail.

Our story began with British-born Jenny Gliksman and her Peruvian-born husband, Poldi. After spending many years living overseas, predominantly in Africa, Jenny and Poldi returned to the UK and established their jewellery business in 1998. Their international experience, together with Poldi's South American heritage and background in jewellery and design, helped shape the distinctive style and approach to jewellery that remains at the heart of the business today.

In 2002, Jenny and Poldi opened their jewellery store in Wilmslow, Cheshire, showcasing their own designs alongside collections from other independent jewellery designers. Their distinctive silver and cubic zirconia jewellery quickly became a customer favourite and, as the business grew, JOOLS by Jenny Brown® was established as a dedicated jewellery brand.

Since those early days in Cheshire, JOOLS has grown into an established British jewellery name, with collections supplied to independent jewellers throughout the UK and stocked by John Lewis for more than 20 years. We are proud that relationships built over many years have helped establish JOOLS as a trusted name for beautifully designed, high-quality jewellery.

Today, our collections include 925 Sterling Silver, 18ct Gold Vermeil and beautifully cut AAA Grade Cubic Zirconia, alongside a growing collection of fine jewellery featuring laboratory-grown diamonds. From our signature Bubble Rings and sparkling tennis jewellery to contemporary earrings, necklaces, bracelets and bangles, our focus is on creating jewellery that looks and feels special while remaining accessible and easy to wear every day.

Quality has always been central to JOOLS. We carefully select the materials, finishes and stones used throughout our collections, combining contemporary design with the craftsmanship and attention to detail we believe good jewellery deserves.

Although the business has grown considerably since 1998, we remain proudly independent and family-owned. Being a smaller, flexible company allows us to offer the personal service and attention to detail that have been part of JOOLS from the very beginning.

All of our jewellery is held in stock here in the UK for fast and reliable delivery. Every order is carefully selected, individually checked and beautifully packaged before leaving us, and our team is always available by phone or email should you need advice or assistance.

We are continually developing our collections and introducing new designs throughout the year, but our philosophy remains as important today as it was when Jenny and Poldi first started the business:

Beautiful jewellery. Quality materials. Exceptional value. Personal service.

JOOLS by Jenny Brown® — British jewellery with a story, designed to be worn and loved every day.

Customer Service You Can Rely On

Geschreven door het bedrijf

We're committed.to our customers
Excellent customer service and communication are at the heart of JOOLS. Whether you have a question before ordering, need advice about a piece of jewellery, or have an issue that needs resolving, our friendly team is always here to help. You can contact us easily by phone or email and speak to a real person who will do their best to answer your questions and resolve any concerns quickly and personally. We believe great service doesn’t end when you place your order — we’re here whenever you need us.

Our Jewellery Guarantee

“Our Guarantee. Your Peace of Mind"

Every piece of JOOLS jewellery comes with a 12-month manufacturer guarantee, giving you added confidence in your purchase. In the unlikely event of a manufacturing fault, simply contact our team and we’ll be happy to assess your jewellery and work with you to resolve the issue quickly and fairly.

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

650 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,9

Alle reviews

(650)

103 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great communication

Great communication. Well packaged even included gift box and bag. Pendant was lovely. Only negative was it was a lot smaller than expected but probably my fault as did not check dimensions

8 juni 2026
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

thanks Kathleen , we have noted your comments

Beoordeeld met 5 van de 5 sterren

Efficient

Efficient, helpful service when I requested a ring size not listed.

26 mei 2026
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Happy to help

Beoordeeld met 5 van de 5 sterren

Absolutely beautiful necklace received

Absolutely beautiful necklace received, the picture really does not do it justice, it’s even nicer in person! Quick delivery and beautifully presented in a box, with the lovely surprise of free earrings included. Such a thoughtful gesture. Will definitely recommend and shop here again!

14 mei 2026
Review zonder uitnodiging
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Brilliant to hear Denise

Beoordeeld met 5 van de 5 sterren

Quality profucts

Fabulous products beautifully presented/wrapped. Feels like a very indulgent treat for myself! Free gift of earrings was also a very welcome bonus. Thank you!

30 april 2026
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks andrea - glad you liked the additional gift too

Beoordeeld met 5 van de 5 sterren

Jacket Earrings

Earrings really pretty and got a second pair free , delivery was fast would definitely be buying more

24 april 2026
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Great choice, very elegant

Beoordeeld met 5 van de 5 sterren

Lovely ring, problem free transaction!

Lovely ring purchased during problem-free quick online transaction. Ring arrived in pretty ribboned box soon afterwards. I would wholeheartedly recommend this retailer! ⭐️⭐️⭐️⭐️⭐️

20 april 2026
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks so much Nicky

Beoordeeld met 5 van de 5 sterren

Beautiful item. Prompt service.

Prompt service. Beautiful, quality product. Well packaged for transit and everything you would need in the parcel if you want to present it beautifully to someone else as a gift. Well done Jenny Jools.

17 april 2026
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks Silva

Beoordeeld met 5 van de 5 sterren

Fabulous and great quality jewellery

Fabulous and great quality jewellery, excellent fast delivery and beautiful packaging. I will love and enjoy wearing my new jewellery. I highly recommend JOOLS by Jenny Brown for all ages ❤️

31 maart 2026
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

thanks for ordering again fro us Maria

Beoordeeld met 5 van de 5 sterren

This company goes above and beyond with…

This company goes above and beyond with good service.They keep you updated.The amethyst halo pendant is exactly what I was looking for,beautiful.Highly recommend.

5 maart 2026
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

You are very welcome and thank you , delighted you found the colour you wanted

Beoordeeld met 5 van de 5 sterren

Excellent experience

Excellent experience, thank you very much.

26 januari 2026
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks for ordering with us

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer