JOOLS By Jenny Brown Reviews 

651
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes. I also received a beautiful pair of sterling silver studs with cubic zerconia stones Thank... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic products and service. Love the jewellery, really lovely designs, very high quality and nice to be able to get matching pieces. Speedy delivery and kept informed of when to expect receipt. Al... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am absolutely delighted with my purchase of bee earrings and pendant. They are designed beautifully, and I think they are very good value. Top marks for quality, and design, and they arrived nice an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I bought a necklace, and it was lost by Royal Mail, but Jenny Brown at once send me a new one, and I am very greatfull for her service 🙏 The necklace is very nice and og very fine quality 🤩 Hanne f... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sieradenwinkel
  2. Sieradenontwerper

Over JOOLS By Jenny Brown

Geschreven door het bedrijf

Independent. Family-Owned. British Jewellery Since 1998.

JOOLS by Jenny Brown is an independent, family-owned British jewellery business with more than 25 years of experience in jewellery, design and retail.

Our story began with British-born Jenny Gliksman and her Peruvian-born husband, Poldi. After spending many years living overseas, predominantly in Africa, Jenny and Poldi returned to the UK and established their jewellery business in 1998. Their international experience, together with Poldi's South American heritage and background in jewellery and design, helped shape the distinctive style and approach to jewellery that remains at the heart of the business today.

In 2002, Jenny and Poldi opened their jewellery store in Wilmslow, Cheshire, showcasing their own designs alongside collections from other independent jewellery designers. Their distinctive silver and cubic zirconia jewellery quickly became a customer favourite and, as the business grew, JOOLS by Jenny Brown® was established as a dedicated jewellery brand.

Since those early days in Cheshire, JOOLS has grown into an established British jewellery name, with collections supplied to independent jewellers throughout the UK and stocked by John Lewis for more than 20 years. We are proud that relationships built over many years have helped establish JOOLS as a trusted name for beautifully designed, high-quality jewellery.

Today, our collections include 925 Sterling Silver, 18ct Gold Vermeil and beautifully cut AAA Grade Cubic Zirconia, alongside a growing collection of fine jewellery featuring laboratory-grown diamonds. From our signature Bubble Rings and sparkling tennis jewellery to contemporary earrings, necklaces, bracelets and bangles, our focus is on creating jewellery that looks and feels special while remaining accessible and easy to wear every day.

Quality has always been central to JOOLS. We carefully select the materials, finishes and stones used throughout our collections, combining contemporary design with the craftsmanship and attention to detail we believe good jewellery deserves.

Although the business has grown considerably since 1998, we remain proudly independent and family-owned. Being a smaller, flexible company allows us to offer the personal service and attention to detail that have been part of JOOLS from the very beginning.

All of our jewellery is held in stock here in the UK for fast and reliable delivery. Every order is carefully selected, individually checked and beautifully packaged before leaving us, and our team is always available by phone or email should you need advice or assistance.

We are continually developing our collections and introducing new designs throughout the year, but our philosophy remains as important today as it was when Jenny and Poldi first started the business:

Beautiful jewellery. Quality materials. Exceptional value. Personal service.

JOOLS by Jenny Brown® — British jewellery with a story, designed to be worn and loved every day.

Customer Service You Can Rely On

Geschreven door het bedrijf

We're committed.to our customers
Excellent customer service and communication are at the heart of JOOLS. Whether you have a question before ordering, need advice about a piece of jewellery, or have an issue that needs resolving, our friendly team is always here to help. You can contact us easily by phone or email and speak to a real person who will do their best to answer your questions and resolve any concerns quickly and personally. We believe great service doesn’t end when you place your order — we’re here whenever you need us.

Our Jewellery Guarantee

“Our Guarantee. Your Peace of Mind"

Every piece of JOOLS jewellery comes with a 12-month manufacturer guarantee, giving you added confidence in your purchase. In the unlikely event of a manufacturing fault, simply contact our team and we’ll be happy to assess your jewellery and work with you to resolve the issue quickly and fairly.

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

651 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(651)

103 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent service easy to order quick…

Excellent service easy to order quick delivery, my order arrived and I was extremely surprised how beautiful my order was packed, the ring I ordered was perfect in every way the free pair of earrings I received are lovely, I’m looking forward to wearing them. I’d definitely order again from Jools by Jenny Brown. Thank you ☺️

4 december 2025
Review zonder uitnodiging
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

We look forward to it - thanks Lyn

Beoordeeld met 5 van de 5 sterren

I ordered a ring and got a free pair of…

I ordered a ring and got a free pair of matching earrings.
Both items when they arrived was beautfully wrapped.
Both items were beautiful i am really happy with my purchase i will definetly be purchasing more items in the future

3 december 2025
Review zonder uitnodiging
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks for the great feedback

Beoordeeld met 5 van de 5 sterren

Delivered well within time scale…

Delivered well within time scale packaging is excellent looks really classy especially for Xmas present the goods look a fantastic product well presented Website easy to navigate

28 november 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks Eric, your comments are noted

Beoordeeld met 5 van de 5 sterren

CZ Drop Earrings

Earrings and gift packaging were beautiful. Definitely can’t complain and will buy again.

26 november 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Glad you like Jayne

Beoordeeld met 5 van de 5 sterren

I THOUGHT I had ordered the correct…

I THOUGHT I had ordered the correct size of ring. However, my choice wasn’t recorded for some reason (user error most probably) which meant the it defaulted to the smallest size. I was contacted by Jools before they despatched my order to double-check the size showing. I was able to correct the order. Very grateful that they checked and then confirmed that the correct size would be sent after the error was corrected.

24 november 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

You're very welcome Deborah , we want to ensure our customers are happy with their order

Beoordeeld met 5 van de 5 sterren

Just received my yellow gold large hoop…

Just received my yellow gold large hoop earrings today and I absolutely love them. Beautifully packaged and I also got a free complimentary gift bag with It! I would 100% recommend. Thankyou!

24 november 2025
Review zonder uitnodiging
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thank you Aira

Beoordeeld met 5 van de 5 sterren

Perfect

Perfect, lively items nicely packaged Thank You

19 november 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

You're Welcome Steve,

Beoordeeld met 5 van de 5 sterren

Great Service!

Great service. Beautiful earrings plus a free pair! Delivered quickly. I didn’t get the free gift bag but the box they arrived in was very nice.

12 november 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks Cindy , note the gift bag ahs to be selected, feel free to ask for one should you required

Beoordeeld met 5 van de 5 sterren

Brilliant customer service

Brilliant customer service, I had received the wrong size ring - not sure if my mistake or theirs, but within 2 days I received the correct size, included was the envelope postage paid for me to return the other ring. No problems a very easy return without any issues.
I love the ring looks very expensive 😊

3 november 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks Kaz, rings can be tricky but we have an excellent system to ensure you get the right size , glad it looks expensive , our rings we believe are the best quality around

Beoordeeld met 5 van de 5 sterren

My daughter loved her gift.

I bought this as a special present for my daughter and she loved it. Very impressed with how quickly they were delivered and how nicely the earrings were packaged. Free studs was a nice touch too.

10 november 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks Phil , main thing is your daughter loved her jewellery , thanks for shopping with us

Beoordeeld met 3 van de 5 sterren

Me pendant was much smaller than it looked on lines came promptly

My items came promptly, beautifully packaged, but were much smaller/less substantial than l expected

6 november 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Hi Karen ,we appreciate your feedback as a repeat customer. The earrings you ordered at the same time had a model picture, but the pendant didn't and we understand this makes it hard to visualise size. That's why we are working to have all items on a model for a real life view of the item. This was a clearance item that we didn't prioritise for a model shot. If you are unhappy with it please return for a refund

Beoordeeld met 5 van de 5 sterren

Always packaged well.

Always packaged well.
Beautiful jewellery
Lovely ring and free earrings

6 november 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

thanks denise we value your continued custom

Beoordeeld met 5 van de 5 sterren

Fabulous company 5 star

Lovely communication re my order fabulous packaging looks amazing and the necklace is lovely

27 oktober 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks Michelle , appreciate your kind feedback

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