JOOLS By Jenny Brown Reviews 

651
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes. I also received a beautiful pair of sterling silver studs with cubic zerconia stones Thank... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic products and service. Love the jewellery, really lovely designs, very high quality and nice to be able to get matching pieces. Speedy delivery and kept informed of when to expect receipt. Al... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am absolutely delighted with my purchase of bee earrings and pendant. They are designed beautifully, and I think they are very good value. Top marks for quality, and design, and they arrived nice an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I bought a necklace, and it was lost by Royal Mail, but Jenny Brown at once send me a new one, and I am very greatfull for her service 🙏 The necklace is very nice and og very fine quality 🤩 Hanne f... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sieradenwinkel
  2. Sieradenontwerper

Over JOOLS By Jenny Brown

Geschreven door het bedrijf

Independent. Family-Owned. British Jewellery Since 1998.

JOOLS by Jenny Brown is an independent, family-owned British jewellery business with more than 25 years of experience in jewellery, design and retail.

Our story began with British-born Jenny Gliksman and her Peruvian-born husband, Poldi. After spending many years living overseas, predominantly in Africa, Jenny and Poldi returned to the UK and established their jewellery business in 1998. Their international experience, together with Poldi's South American heritage and background in jewellery and design, helped shape the distinctive style and approach to jewellery that remains at the heart of the business today.

In 2002, Jenny and Poldi opened their jewellery store in Wilmslow, Cheshire, showcasing their own designs alongside collections from other independent jewellery designers. Their distinctive silver and cubic zirconia jewellery quickly became a customer favourite and, as the business grew, JOOLS by Jenny Brown® was established as a dedicated jewellery brand.

Since those early days in Cheshire, JOOLS has grown into an established British jewellery name, with collections supplied to independent jewellers throughout the UK and stocked by John Lewis for more than 20 years. We are proud that relationships built over many years have helped establish JOOLS as a trusted name for beautifully designed, high-quality jewellery.

Today, our collections include 925 Sterling Silver, 18ct Gold Vermeil and beautifully cut AAA Grade Cubic Zirconia, alongside a growing collection of fine jewellery featuring laboratory-grown diamonds. From our signature Bubble Rings and sparkling tennis jewellery to contemporary earrings, necklaces, bracelets and bangles, our focus is on creating jewellery that looks and feels special while remaining accessible and easy to wear every day.

Quality has always been central to JOOLS. We carefully select the materials, finishes and stones used throughout our collections, combining contemporary design with the craftsmanship and attention to detail we believe good jewellery deserves.

Although the business has grown considerably since 1998, we remain proudly independent and family-owned. Being a smaller, flexible company allows us to offer the personal service and attention to detail that have been part of JOOLS from the very beginning.

All of our jewellery is held in stock here in the UK for fast and reliable delivery. Every order is carefully selected, individually checked and beautifully packaged before leaving us, and our team is always available by phone or email should you need advice or assistance.

We are continually developing our collections and introducing new designs throughout the year, but our philosophy remains as important today as it was when Jenny and Poldi first started the business:

Beautiful jewellery. Quality materials. Exceptional value. Personal service.

JOOLS by Jenny Brown® — British jewellery with a story, designed to be worn and loved every day.

Customer Service You Can Rely On

Geschreven door het bedrijf

We're committed.to our customers
Excellent customer service and communication are at the heart of JOOLS. Whether you have a question before ordering, need advice about a piece of jewellery, or have an issue that needs resolving, our friendly team is always here to help. You can contact us easily by phone or email and speak to a real person who will do their best to answer your questions and resolve any concerns quickly and personally. We believe great service doesn’t end when you place your order — we’re here whenever you need us.

Our Jewellery Guarantee

“Our Guarantee. Your Peace of Mind"

Every piece of JOOLS jewellery comes with a 12-month manufacturer guarantee, giving you added confidence in your purchase. In the unlikely event of a manufacturing fault, simply contact our team and we’ll be happy to assess your jewellery and work with you to resolve the issue quickly and fairly.

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

651 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(651)

103 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

No response to emails. Awaiting refund please!!

Emailed several times over a few weeks and still awaiting a response and my refund... Thankfully I have paid for tracked delivery so I have the proof you have received it. Please respond to me or at least action my refund!

24 oktober 2025
Review zonder uitnodiging
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Antwoord van JOOLS By Jenny Brown

please supply is with your order number and feel free t contact us , this is always the best way to resolve any issues rather than post poor reviews . We have telephone and an email to contact us. 100's of other customers have had a good experience with us

Beoordeeld met 5 van de 5 sterren

Beautiful earrings just as I thought…

Beautiful earrings just as I thought they would be, exceptional packaging and very efficient service and shipping, thank you.

10 oktober 2025
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Antwoord van JOOLS By Jenny Brown

Thanks Collette, presentation is important too so we are delighted you are happy with your experience

Beoordeeld met 5 van de 5 sterren

My wife was very pleased with the ring…

My wife was very pleased with the ring I bought her for our Wedding Anniversary. I was pleasantly surprised with the free gift of matching earrings, which make it more wonderful.

17 oktober 2025
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Antwoord van JOOLS By Jenny Brown

Perfect Michael , so good to hear she was happy !

Beoordeeld met 5 van de 5 sterren

Loved the first ring so much that I bought a second!!

I’ve just bought another stackable bubble ring and it’s as beautiful as the first! I bought my first ring a month or two ago - which is great quality and fitted just as expected - and decided a second ring to stack on top would complete the look I was after… it’s perfect! Thank you JOOLS by Jenny Brown 🤩

13 oktober 2025
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Antwoord van JOOLS By Jenny Brown

Thanks Alison

Beoordeeld met 5 van de 5 sterren

Just what I wanted

Just what I wanted, great quality, delivery promised kept, my wife loves it. !

13 oktober 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Great to hear James

Beoordeeld met 5 van de 5 sterren

Wonderful service as usual

Wonderful service as usual. Beautifully packed. A pleasure to buy from your company. Thank you
Marion

13 oktober 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks Marion ,

Beoordeeld met 5 van de 5 sterren

Amazing well made jewellery

I had been away on holiday and lost my silver heart necklace originally a Jools purchase from John Lewis.
Thrilled to find it again . Beautiful jewellery. Arrived well packaged

8 oktober 2025
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Antwoord van JOOLS By Jenny Brown

Glad you got your replacement Beverley and thanks for coming to us

Beoordeeld met 5 van de 5 sterren

Fantastic company

Beautiful, well made jewellery - had a slight colour issue between rose gold earrings/necklace - was sorted out professionally and promptly by Andrew in customer service, who went above and beyond to accommodate me. I was delighted with the service - didn't realise old school customer service like this still existed!! Would definitely recommend and will be buying from Jenny Brown again in the future!

11 oktober 2025
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Antwoord van JOOLS By Jenny Brown

They should be the same colour, we are happy to assist

Beoordeeld met 5 van de 5 sterren

Beautiful rings

Beautiful rings, I bought 2, one was too small, they sent the next size up without having to pay again and a pre paid label to return the smaller one, fantastic customer service, will definitely buy again

15 september 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thank Caroline, look forward to it

Beoordeeld met 5 van de 5 sterren

Service was excellent

Service was excellent, packaging was beautiful and so pleased with the necklace would definitely shop here again

12 september 2025
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Antwoord van JOOLS By Jenny Brown

Look forward to it Suzanne

Beoordeeld met 5 van de 5 sterren

Easy to use website

Easy to use website & very helpful having a photo of the earrings on the ear. They came within 2 days & are lovely.

4 september 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

thanks Linda, we have an even easier new website now

Beoordeeld met 5 van de 5 sterren

Love it!

The jewels are amazing and packed with care. I will definitely buy from them again!!

1 september 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Great to hear Noemi

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