Joule UK Reviews 

I needed some clarification and support regarding the registration of a product.
I'm very happy with the quick response and the support I received.

I recently had a problem with an out door until. I reported this to Joule and they dealt with it very proffesionally and responsively.
Very good service,l can highly recommend Joule.

Recently I have installed 2 Samsung air source heat pumps with Joule Kodiak cylinders. Firstly they are by far one of the most straight forward ASHP installs I have done and seem to be performing better than expected ( customers words) whilst saving time and customer money….
Secondly the install was made far easier after I had contact with Kyle from joule technical support. He was outstanding very knowledgeable, and couldn’t do enough to help. Every phone call I made was answered and when he wasn’t able to answer he called me back every time. 100% sways me to keep using Joule with the support I have recieved from Kyle. Highly recommend joule cylinders.👍

Very helpful. Spoke to Ellie and whilst she was not the right person for me to deal with, she very helpfully provide me with a link that would resolve my issue.

Disappointing to find that the Joule Cyclone 250L cylinder has only lasted 7 years. Water leaking out of the top so I assume a crack or pinhole most likely in a poor weld. It seems there is no use in contacting Joule but I will do a failure analysis when the tank is out. Won't buy from Joule again but are others any better? Shame that a British company has such a poor reliability record judging from Trustpilot reviews

Mr Pavi calls me at 1130 and reconfirm the arrival time at 1230. He arrives on time and checks the boiler very carefully. After knowing the upper valve broken, replace a new one in couple minutes. Everything back to normal now.

Excellent customer service following an issue with a cylinder, the most helpful company we have used in many years. All the customer service advisors I have spoken to have been friendly, polite and delivered prompt action.

During the past few days of contact with Ellie, I found that she is a very responsible and good staff. She answered my questions very promptly, accurately and patiently.

Avoid at all costs! Nothing but problems since installed 5 years ago & now they don’t want to know. Charge you excessive charge for visits. Had to have multiple visits by engineers & still didn’t fix the problem. Now the cylinder has a serious leak. Can’t wait to rip it out and install a better quality cylinder

Ellie was responsive and empathetic to our situation. She was amazing and we are really grateful for her doing all that she could to give us a fantastic customer experience!

Air Sourced Heat Pumps work well and are value for money given that they are fitted to properties that are well insulated and new owners are suitably informed regarding operating procedures. Unfortunately, some areas of the UK do not have sufficient well trained engineers to either commission new system fittings or the back up needed for customer difficulties.
In my experience, it seems that users such as myself are extremely lucky to have our system providers (Jewel) sufficiently well staffed and capably organised to resolve issues with a Heat Pump system as such that I have experienced recently.
So, I would both praise and recommend Jewel's customer service employees and their nominated engineers following my recent cold snap breakdown.

I can only praise Joule UK.
Customer service was brilliant. From a very kind and understanding phone call to a very fast replies to my emails. The same day or a day after. Never later than that. I got my broken water cylinder replaced and my old one collected in timely manner. Money returned without any issues.
I can't prase them enough.
100% would recommend Joule UK

Wow! Didn't think this sort of thing could happen nowadays. My tank was two weeks old. How long this company can keep going before trading standards weigh in or they go bust with a lot of people's money not returned. Their returns department are well schooled in avoidance, excuses and just plain lies. Must be some course you can go on!
Trading standards have my tank for testing etc but you can see the shoddy pipe outlet fitting before you even open it up. Awaiting official photos from them and then will see if I can add them to here.

I had an issue with a leaking cylinder tank, my plumber told me to call the manufacturer, and I was really concerned when I read the reviews here before calling. Truth be told I didn’t have much hope. My cylinder had a leak from inside to the pipework. It was clearly a manufacturing fault. I called and spoke to the customer service team whom advised they would send a replacement out. My faulty tank would be collected, and inspected. If deemed faulty after a pressure test they would then refund the £300 I paid for this service. This was all done and was very smoothly done. Delivery was within 2 days. Collection within 2 days. Refund within the stated time too. Everyone I spoke to was really friendly and helpful. Special thanks to Krissy for her help with my refund. The service was fantastic. Maybe they were bought out? Or changed the way they handled claims, or new staff, but I would give 6 stars if I could. Thank you.

We have a joules boiler in our new house. I wanted to find out how it works. In very simple terms how to use it. Ive never not had a combination boiler before and just want to understand the basics. They told me to call out a plumber so he can explain. It would only take a five minute conversation from somebody who Knows about them, but instead they can’t be bothered . I’m struggling with illness and a recent death and this would’ve just made my life a lot easier at the moment. They will sell you an expensive piece of equipment, but afterwards they don’t wanna know! Sad times. I’m really not impressed by the after customer support service.
Update - called a plumber, I can’t reply to your message so can’t forward my details

150L Unvented cylinder only a year and half old started leaking from within the sealed unit, we had it confirmed by the engineer who fitted it that was a manufacturing issue and should be under warranty. Joule stated that since I don't have a service record its no longer falls under warranty and they can't help! I am now going to have to pay £1500 for a brand new tank! They didn't even seem interested in resolving an issue that is causing brand new tanks to leak, I didn't even get an apology for having an issue with their product. I've worked in the heating and vent industry as an engineer and have never came across a policy like this, I would recommend elsewhere.

Joule have been a valuable supplier of our company for many years & have always provided a quality service & products that you can rely upon. Would definitely recommend.

Joule UK 5 ✨

We have been installing Joule cylinders into properties that we have had to upgrade the heating systems, mostly off grid properties in Scotland and I can honestly say they are a really good company, the product is great no issues at all, 7yr warranty if your engineer has completed the required training (mine has) and on the odd occasion we do have a small issue the customers services team are more than helpful, I will continue to install these cylinders for the foreseeable, the price point is good for us too . 👍🏽

SHOP ELSEWHERE!
We ordered a cylinder through our supplier and there was an order mistake so we wanted to return the cylinder. Joule demand 30% restocking plus £75 + Vat for the courier. That amounted to over £200 on a £500-600 cylinder! We then ordered another cylinder due to it being like-4-like, no delivery yet and waiting for over 2 weeks, no notification from the courier etc etc. Chased this morning to be told that it is to be delivered tomorrow and a different courier is being used so no messages???. My supplier informed us that until yesterday, it hadn't yet been dispatched. The customer services are unapologetic, arrogant and ready to offload any problems down to the shop. We won't ever use Joule again down to bad service!!

Awful , rude and unhelpful company. Left us with a useless heat pump system when it’s freezing. Been chasing them up for months for a fix. Customer service is terrible. One of the customer service team called my wife a liar and is very aggressive. Very very poor company. Avoid avoid avoid